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DB Schenker
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Application Support Specialist

Application Support Specialist

DB Schenker

6 - 9 years

8 - 11 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

erp oracle sap dispatch supply chain issue resolution warehouse operations customer service boomi logistics edi sql itil certified servicenow mule esb application support troubleshooting api wms unix communication skills jira middleware itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a detail-oriented and experienced

Blue Yonder WMS Support Specialist

to provide application support, troubleshooting, and operational assistance for our warehouse management operations powered by Blue Yonder (formerly JDA). You will be responsible for ensuring the smooth functioning of the WMS, resolving system issues, and acting as a liaison between warehouse operations and IT.

Key Responsibilities:

Provide
L1/L2/L3 support
for the Blue Yonder WMS application, including monitoring and resolving incidents and service requests.
Troubleshoot and resolve issues related to inventory, orders, shipments, user access, and system performance.
Work closely with warehouse operations teams to understand and address operational challenges.
Collaborate with internal IT teams and external vendors for issue resolution and system enhancements.
Perform root cause analysis of recurring issues and drive long-term fixes.
Configure and maintain WMS parameters, user roles, and system settings.
Assist in system upgrades, patches, and testing (UAT, regression testing).
Create and maintain support documentation, knowledge base articles, and standard operating procedures.
Provide training and guidance to end-users as needed.
Participate in on-call rotations and provide after-hours support as required.

Required Skills and Qualifications:

6+ years relevant of experience supporting
Blue Yonder (JDA)
WMS, preferably Dispatcher WMS or newer BY WMS versions.
Solid understanding of warehouse operations and logistics processes.
Experience with
SQL
for data extraction and troubleshooting.
Familiarity with integration tools (e.g., EDI, APIs, or middleware like MuleSoft or Boomi).
Strong problem-solving and analytical skills.
Excellent communication and customer service skills.
Ability to work in a fast-paced environment with changing priorities.

Preferred Qualifications:

Experience with
Blue Yonder WMS 2020 or later
.
Knowledge of supply chain systems or ERP integration (SAP, Oracle, etc.).
ITIL certification or experience working in a structured ticketing environment (e.g., ServiceNow, Jira).
Experience with RF devices and label printing systems.

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