Application Support Professional

We’re Hiring: Application Support Professionals (Multiple Roles)

Experience Range:

Work Mode:

Shift:

About Us

Application Support team

Open Positions

1. L1 Support Analyst

Experience:

Location:

Shift:

Role Overview:

As an L1 Support Analyst, you will be the first line of defense in managing production support issues, raising service requests, and ensuring smooth day-to-day operations. You’ll work closely with the Application Manager and business users to ensure timely resolution and quality service delivery.

Key Responsibilities:

• Raise and track

  Service Requests

  to capture business user requirements.

• Monitor, log, and resolve production issues

  while coordinating with technical teams.
• Perform

  Root Cause Analysis (RCA)

  and create incident summaries.
• Generate

  reports and dashboards

  using

  ServiceNow

  and related tools.
• Maintain strong

  client communication

  and ensure stakeholder satisfaction.
• Possess good business understanding of

  Finance & Accounting (F&A)

  or similar domains.

Required Skills:

• Hands-on experience with

  ServiceNow

  or equivalent ticketing tools.
• Strong analytical, documentation, and communication skills.
• Ability to work independently and handle pressure.
• Willingness to work in

  night shift (US hours)

  .

2. Support Manager – Application Production Support

Experience:

Location:

Role Overview:

tenured, hands-on Support Manager

Key Responsibilities:

• Lead

  day-to-day production support

  across multiple enterprise applications.
• Ensure

  timely resolution of incidents, problems, and service requests

  .
• Drive

  Root Cause Analysis (RCA)

  and implement preventive measures.
• Establish

  support governance frameworks

  , escalation models, and SLAs.
• Collaborate closely with application owners, infrastructure teams, and business stakeholders.
• Oversee

  system performance and reliability

  using Azure and other monitoring tools.
• Maintain

  runbooks, knowledge bases, and process documentation

  .
• Drive

  continuous improvement

  and operational excellence initiatives.
• Mentor and guide

  L1–L3 support teams

  ; conduct code reviews and manage deployments.
• Manage

  client relationships

  , risk assessments, and project documentation.

Required Skills & Experience:

• 15+ years in IT support or operations, with 5+ years in a leadership role.
• Strong hands-on knowledge of

  Microsoft technologies

  (.NET, SQL Server, IIS).
• Deep understanding of

  Azure monitoring, diagnostics, and automation

  .
• Experience with

  ITSM tools

  (ServiceNow, BMC Remedy, etc.) and

  ITIL processes

  .
• Familiarity with

  Agile

  methodologies and sprint-based collaboration.
• Experience leading

  migration

  or

  application transformation

  projects.
• Excellent leadership, communication, and stakeholder management skills.

Why Join Us

• Opportunity to work with

  global teams and enterprise clients

  .
• Exposure to

  cutting-edge technologies and cloud platforms

  .

• Growth-oriented

  culture with career advancement opportunities.
• Flexible work modes —

  Remote

  and

  Hybrid

  options available.