Application Support Professional

20 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

We’re Hiring: Application Support Professionals (Multiple Roles)

Experience Range:

Work Mode:

Shift:


About Us

Application Support team


Open Positions

1. L1 Support Analyst

Experience:

Location:

Shift:

Role Overview:

As an L1 Support Analyst, you will be the first line of defense in managing production support issues, raising service requests, and ensuring smooth day-to-day operations. You’ll work closely with the Application Manager and business users to ensure timely resolution and quality service delivery.

Key Responsibilities:

  • Raise and track

    Service Requests

    to capture business user requirements.
  • Monitor, log, and resolve production issues

    while coordinating with technical teams.
  • Perform

    Root Cause Analysis (RCA)

    and create incident summaries.
  • Generate

    reports and dashboards

    using

    ServiceNow

    and related tools.
  • Maintain strong

    client communication

    and ensure stakeholder satisfaction.
  • Possess good business understanding of

    Finance & Accounting (F&A)

    or similar domains.

Required Skills:

  • Hands-on experience with

    ServiceNow

    or equivalent ticketing tools.
  • Strong analytical, documentation, and communication skills.
  • Ability to work independently and handle pressure.
  • Willingness to work in

    night shift (US hours)

    .


2. Support Manager – Application Production Support

Experience:

Location:

Role Overview:

tenured, hands-on Support Manager

Key Responsibilities:

  • Lead

    day-to-day production support

    across multiple enterprise applications.
  • Ensure

    timely resolution of incidents, problems, and service requests

    .
  • Drive

    Root Cause Analysis (RCA)

    and implement preventive measures.
  • Establish

    support governance frameworks

    , escalation models, and SLAs.
  • Collaborate closely with application owners, infrastructure teams, and business stakeholders.
  • Oversee

    system performance and reliability

    using Azure and other monitoring tools.
  • Maintain

    runbooks, knowledge bases, and process documentation

    .
  • Drive

    continuous improvement

    and operational excellence initiatives.
  • Mentor and guide

    L1–L3 support teams

    ; conduct code reviews and manage deployments.
  • Manage

    client relationships

    , risk assessments, and project documentation.

Required Skills & Experience:

  • 15+ years in IT support or operations, with 5+ years in a leadership role.
  • Strong hands-on knowledge of

    Microsoft technologies

    (.NET, SQL Server, IIS).
  • Deep understanding of

    Azure monitoring, diagnostics, and automation

    .
  • Experience with

    ITSM tools

    (ServiceNow, BMC Remedy, etc.) and

    ITIL processes

    .
  • Familiarity with

    Agile

    methodologies and sprint-based collaboration.
  • Experience leading

    migration

    or

    application transformation

    projects.
  • Excellent leadership, communication, and stakeholder management skills.

Why Join Us

  • Opportunity to work with

    global teams and enterprise clients

    .
  • Exposure to

    cutting-edge technologies and cloud platforms

    .
  • Growth-oriented

    culture with career advancement opportunities.
  • Flexible work modes —

    Remote

    and

    Hybrid

    options available.

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