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Job Title: Application Support Lead Location: Mumbai (Onsite) Experience Required: 8+ Years Joining: Immediate or Short Notice Preferred Key Tool: Grafana (Mandatory) About the Role: We are seeking a highly skilled and proactive Application Support Lead with a proven track record in leading production support teams, identifying and resolving issues, and continuously improving systems performance. This role will be responsible for managing mission-critical applications, driving RCA/CAPA, mentoring teams, and collaborating with cross-functional stakeholders. Key Responsibilities: - Lead end-to-end application support for enterprise platforms in a 24/7 production environment. - Use Postman to troubleshoot APIs and debug integration issues. - Identify, track, and optimize KPIs for business performance . - Collect, analyze, and interpret performance data to proactively tune applications. - Perform technical analysis on incidents/bugs reported in production. - Identify process gaps , implement automation , and suggest improvements. - Define and enforce SOPs/SLAs , train new joiners, and monitor performance compliance. - Conduct RCA (Root Cause Analysis) and CAPA (Corrective and Preventive Action) for critical issues. - Collaborate with development, QA, DevOps, and business teams to deliver seamless solutions. - Maintain knowledge documentation and enable team members to support efficiently. - Lead and mentor a team of 3–5 support engineers, managing daily tasks and escalations. Must-Have Skills: ✔ 8+ years of experience in Application Support / L2 or L3 Support roles. ✔ Expertise with Grafana for monitoring, dashboards, and alerting. ✔ Strong skills with Postman and REST API troubleshooting . ✔ Experience in debugging production issues and working with real-time monitoring tools. ✔ Hands-on in performance analysis, KPI tuning , and application health monitoring. ✔ Excellent leadership, communication, and client-facing skills. ✔ Detail-oriented with excellent documentation and analytical skills. ✔ Strong organizational and task prioritization skills. Good to Have: - Experience with cloud platforms such as AWS. - Familiarity with Coralogix , Datadog , ELK Stack , or Splunk . - Ability to configure alerts, logs, tracing using APM/log management tools. - Experience in Agile environments , using Kanban, Jira , and CI/CD practices. - Automation or scripting experience to reduce manual efforts is a strong plus. Why Join Us? -Work on high-impact, real-time production environments. -Be part of a collaborative and skilled engineering culture. -Fast-track growth with leadership opportunities. - Competitive compensation and benefits. Interview Process: Initial Technical Screening – Virtual Final Technical/Leadership Round Virtual Apply Now If you’re an experienced Application Support Leader looking to make an impact and thrive in a dynamic environment, we want to hear from you! Send your resume to: dimple.patel@neosofttech.com Job Types: Full-time, Permanent Pay: ₹11,468.77 - ₹21,540.24 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Life insurance Paid time off Provident Fund Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Appliaction Support Lead: 8 years (Required) Grafana: 5 years (Required) Jira: 5 years (Required) KPI: 5 years (Required) Location: Mumbai, Maharashtra (Required) Willingness to travel: 100% (Required) Work Location: In person
