Application Support Engineer

Job Description

Job Title: Application Support Engineer Experience: 2 - 4 Years Location: Bengaluru, Gurugram, Pune, Colombo (Sri Lanka) Notice Period: Immediate to 30 Days Job Purpose The Application Support Engineer plays a key role in ensuring the stability and availability of critical applications. This includes monitoring, troubleshooting, and resolving issues in alignment with defined SLAs and processes. Key Responsibilities Provide L1/L2 technical support for applications Monitor application performance and system health Identify and resolve application issues proactively Investigate and resolve incidents and service requests within agreed SLAs Escalate complex issues to the Service Manager or senior teams Document support activities, troubleshooting steps, and resolutions Participate in shift handovers and knowledge-sharing sessions Perform routine maintenance tasks for optimal performance Collaborate with cross-functional support teams Maintain and update technical documentation and knowledge base Assist in implementing new applications and updates Mentor and provide support to junior team members Required Skills and Experience 2 to 4 years in application or technical support roles Strong troubleshooting, problem-solving, and analytical skills Ability to work independently in a fast-paced environment Experience with either C# or Java for application troubleshooting Knowledge of Windows, Linux, and macOS operating systems Proficiency in Python, and scripting languages like Bash or PowerShell Hands-on experience with MySQL, Oracle, SQL Server, and SQL query optimization Understanding of network protocols, configurations, and troubleshooting Experience with server management and configuration (web/application servers - desirable) Familiarity with ITIL incident management processes Experience using monitoring/logging tools (Nagios, Splunk, ELK stack) Knowledge of version control systems like Git (desirable) Exposure to cloud platforms (AWS, Azure, Google Cloud - desirable) Experience in Fixed Income Markets or financial application support is a plus Strong attention to detail and adherence to processes Good verbal and written communication skills Adaptability to shifting priorities and client needs