Application Support Analyst

Our client is a Technology Services provider involved in developing Software Products and providing services to customers. The Company is related to a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries.

Job Title : Application Support Analyst

Job Locations : Hyderabad

Experience : 2 yrs

Employment Type : Full time

Notice Period : Immediate joiner

Responsibilities

• Providing Technical Support to Level 1 and Level 2 Singapore Application Support Team, and to clients when required on the HRIQ Application Software
• Root Cause Analysis and Troubleshooting of the functional/technical Product Queries escalated
• Debug the Web Application Software in ASP.NET, VB.NET, SSRS, C#.NET, APIs and Mobile Applications in Xamarin, MAUI, C# and Microsoft SQL Server.
• Perform Data fixes, Technical Bug fixes and Configuration fixes as assigned by Reporting Manager
• Work with the Core Development team for enhancements/Customisations.
• Learn the software and business processes for the respective application.
• To handle issues by responding in a timely manner in accordance with the Priority and Severity.
• Implementations of new application releases, adhering to the best practices of the release management process.
• Maintaining and updating technical documents and procedures
• Provide back-up to the Level 1 Support
• Communicate and work closely with the Application Support Team and Software Development Team at a local and international level.
• Logging of tickets and all transaction on the Support ticketing tool

Requirements:

• Strong understanding of software applications and systems
• Proficiency in troubleshooting and problem-solving
• Excellent communication skills and ability to work in a team
• Extensive Knowledge and skills of SQL databases and scripting languages
• Knowledge and Skills in ASP.net, VB.net, C#.net, javascript, jquery to debug the applications
• Experience in customer support or technical support roles
• Bachelor's degree in Computer Science or related field

• Excellent troubleshooting and communication skills.