Application Support Analyst

Exp : 2yrs to 5yrs

Job Title: Application Support Analyst (L1/L2)

Experience: 2–5 Years

Location: Bangalore / Hyderabad

Shift: Flexible (On-call rotation required)

Job Summary:

We are seeking a skilled and proactive Application Support Analyst with 2–5 years of experience in L1/L2 production support. The ideal candidate will have hands-on experience in batch monitoring, incident management, and troubleshooting across various platforms and tools.

Key Responsibilities:

• Provide

  L1/L2 application production support

  for business-critical applications.
• Monitor and manage

  batch processes

  using tools like

  AppDynamics, Autosys, Big Panda, and Splunk

  .
• Perform root cause analysis and resolve application issues in a timely manner.
• Collaborate with cross-functional teams to ensure smooth application operations.
• Participate in

  on-call rotation

  and support during non-business hours as needed.
• Maintain and update incident records using

  ServiceNow

  .
• Follow ITIL processes including

  Incident, Problem, and Change Management

  .

Technical Skills Required:

• Monitoring Tools:

  AppDynamics, Autosys, Big Panda, Splunk

• Operating Systems:

  Basic knowledge of Unix/Linux

• Databases:

  Oracle, MSSQL, MongoDB

• Reporting Tools:

  ServiceNow

• Process Knowledge:

  ITIL framework (Incident, Problem, Change Management)

Preferred Qualifications:

• Strong analytical and troubleshooting skills.
• Good communication and documentation abilities.
• Ability to work independently and in a team environment.
• Flexible towards shift timings and on-call support.