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Argus India Price Reporting Services
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Application Support Analyst

Application Support Analyst

Argus India Price Reporting Services

3 - 8 years

8 - 12 Lacs

mumbai suburban

Posted:1 day ago| Platform:

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Skills Required

confluence application support jira sql aws cloud

Work Mode

Hybrid

Job Type

Full Time

Job Description

What were looking for

Maintain a thorough working knowledge of our applications and support tools.
Manage and prioritize of support issues via Jira, Smartsheet and or other suitable tooling.
Investigate, reproduce and analyse reported internal and customer queries.
Support internal teams and customers through to resolution.
Effectively communicate with internal teams and customers on resolution status and progression.
Manage access to admin and support tools.
Maintain application specific configuration and changes.
Manage the daily web scraping process, and the day-to-day operation of the data pipeline.
Help to identify data anomalies as part of the QA process.
Facilitate regular exchange reporting and data cleansing processes.
Maintain documentation as required in Confluence and SharePoint.
Liaise with other Application Support staff to share knowledge and cover workloads.

Skills and Experience

Good problem solving and investigating skills.
A customer service mindset.
Experience of managing support tickets, communicating status updates and problems clearly, and prioritising workload.
Experience of business-critical applications with short turn arounds and high priorities.
Able to explain technical issues to both technical and non-technical people.

Desirable

Experience of working in an agile software development environment.
Experience of JIRA & Confluence.
Good excel and basic SQL knowledge.
Experience working in a high availability / critical application support role.

Attributes

Self-motivated, confident and results driven individual
Highly organised to manage own workload and efficiently meet targets
Courteous, friendly, and positive

Whats in it for you

Competitive salary
Hybrid Working Policy (3 days in Mumbai office/ 2 days WFH once fully inducted)
Group healthcare scheme
18 days annual leave
8 days of casual leave
Extensive internal and external training

Hours

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