Application Support Analyst

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

The role is within Front to booking eTrading Application Production group responsible globally for technical support and project deliveries. The Production Engineer will be part of a multi-disciplined, providing support to the production elements of the Electronic Trading applications. The role is centred on application production and requires a wide range of technical skills.

Systems are complex so as part of support activities the range of technical skills involved is wide. All team members are expected to quickly develop, or already have, a good understanding of eTrading systems. Each engineer in the team has applications and technologies allocated to them and they are expected to be, or quickly become experts in these areas. Areas include but not limited to: In-house pricing application for FX products, algorithmic trading components, STP, monitoring, alerting, connectivity, and server build. Out of hours, work is regularly required, particularly at weekends. The team also provides on-call support.

Responsibilities

• Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.
• Perform activities related to implementation and rollout for upgrades of existing services.
• Pro-actively monitor, manage, and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)
• Provide main coverage in the Follow the Sun support model: perform regular checks and handover to other support teams in Singapore and New York.
• Pro-actively manage the capacity of production applications
• Plan and implement application releases, load tests and configuration changes
• Customize production tools (monitoring, batch scheduling, backups etc.)
• Provide feedback and propose solutions to management on performance, capacity

Platform Stability & Monitoring

Monitor and maintain the derivatives execution platform, ensuring high availability and performance.

Conduct incident management, problem resolution, and change management to minimize disruptions.

Proactively identify and resolve technical issues to ensure smooth business operations.

Technical Support & Collaboration

Serve as the main point of contact for the Development team, troubleshooting issues and coordinating fixes.

Work closely with business analysts, architects, and infrastructure teams to design, deploy, and enhance systems.

Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.

Documentation & Knowledge Sharing

Maintain and update technical documentation for processes, configurations, and troubleshooting guides.

Share best practices and knowledge with the global support team to improve efficiency.

Strong IT Background with expertise in Linux, Bash scripting, and database troubleshooting (SQL/Oracle).

Java troubleshooting and familiarity with Python scripting.

Experience with Jenkins/Ansible automation.

Familiarity with monitoring tools.

Knowledge of network protocols.

Desirable Skills:

Personal Attributes

Why Join Us?

• System administration Strong knowledge on Linux/Unix systems with ability to tune
• Operating systems for optimum performance. Good knowledge on windows
• Strong all-around IT background and proven experience in electronic trading markets on similar environments.
• Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools.
• Databases exposure to or skills in SQL Server and Oracle
• ECN connectivity
• Good network and firewall infrastructure understanding.
• Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).
• Ability to analyze network captures
• Knowledge of Capital Markets business and environments is essential
• DEVOPS tools like Ansible, Jenkins, Bitbucket, Teamcity, Artifactory, etc.
• Experience on Tools like Geneos, Dynatrace, Bladelogic, Autosys, CFT, MQ, SFTP, Splunk, Graphana, etc.

• Graduate degree in Engineering, Computer Science.
• 3-5 years of experience in Application support.
• Knowledge on banking application will be preferable.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to inspire others & generate people's commitment

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years