Application Support Analyst

2 - 7 years

2 - 7 Lacs

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

  • Provide entry-level IT support focused on learning and reactive assistance.
  • Handle basic IT support tickets for third-party applications used in production and manufacturing.
  • Participate in system rollouts, upgrades, and testing as part of larger projects.
  • Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions.
  • Monitor application performance, perform routine maintenance, and ensure system availability.
  • Document issues, resolutions, and contribute to the creation of knowledge base articles.
  • Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems.
  • Configure, maintain, and support manufacturing-specific applications, including integrations and database queries.
  • Maintain documentation of system configurations, support procedures, and issue resolutions.
  • Deliver system training and technical support to end-users on new features and updates.

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