Application Specialist

Company Description

KDH Biomedicals is a Medical Diagnostics Technology company focused on bringing globally accredited and tested diagnostic assays to India to serve medical diagnostic needs.

Role Description

This is a full-time on-site role for an Application Specialist located in New Delhi. The Order Processing Executive will be responsible for providing Application training, conducting hands on workshops for us of ELISA, Rapid Tests, Point of Care Diagnostics, among other Immunoassays.

Responsibilities

• Customer Application Support:

  Provide end-to-end technical and application support for diagnostic assays and systems used in hospital and reference laboratories.

• Assay Standardisation:

  Guide customer labs in the standardisation, optimisation, and validation of immunoassays to ensure accurate and reproducible test results.

• Workflow Improvement:

  Assess and enhance laboratory workflows, focusing on efficiency, turnaround time (TAT), and overall quality.

• On-Site Troubleshooting & Training:

  Deliver on-site and remote troubleshooting, user training, and refresher programs for assays, instruments, and workflows.

• Implementation Support:

  Assist with installation, method verification, assay onboarding, and customer orientation for new kits and systems.

• Technical Documentation:

  Maintain detailed records of site visits, troubleshooting reports, assay performance observations, and customer feedback.

• Customer Communication:

  Handle technical queries via email and phone with clarity, professionalism, and timely follow-up.

• Cross-Functional Collaboration:

  Coordinate with sales, service engineering, inventory, and product teams to ensure seamless customer experience.

• Quality/Performance Monitoring:

  Review QC data, assay trends, and user feedback to identify issues and drive continuous improvement.

• On-Ground Issue Resolution:

  Act as the primary technical interface for resolving lab-level issues and ensuring smooth operational flow.

Required Competencies

Hands-on Laboratory Experience (Mandatory)

• Proven, hands-on experience performing

  ELISA

• Experience running

  Rapid (Lateral Flow)

  tests
• Experience with

  IFA (Immunofluorescence Assay)

• Experience with

  FIA (Fluorescence Immunoassay)

• Familiarity with other

  immunoassay platforms

  (CLIA, Turbidimetry, Agglutination, etc.) is a strong advantage
• Ability to understand assay principles, troubleshooting steps, calibration, and QC processes

Technical and Professional Skills

• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to handle professional email communication
• Good organizational and documentation management skills
• Ability to work independently in fast-paced, customer-facing environments
• Experience in a similar

  Application Specialist, Lab Technologist, or Diagnostics Support

  role is preferred

Job Type

Timing