Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
1 - 4 years
2 - 6 Lacs
Bengaluru
Work from Office
Job_Description":" Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications. Responsibilities: First point of contact for IT-related queries and hardware issues. Provide basic troubleshooting for laptops, desktops, printers, scanners, and other IT peripherals. Handle software installations, updates, and basic configuration (e.g., MS Office, Outlook, VPN clients, Antivirus). Respond to incidents and service requests logged via the ticketing system, ensuring timely acknowledgment and resolution within SLAs. Diagnose and troubleshoot hardware failures (RAM, HDD, Motherboard, Network Adapters, etc.). Assist in setting up and maintaining IT equipment, including desktops, laptops, monitors, docking stations, etc.. Perform asset tagging, inventory management, and hardware audits. Coordinate with vendors for hardware repairs and warranty claims. Support with password resets, account lockouts, and profile configurations in Active Directory/Azure AD. Assist with user onboarding/offboarding processes configuring new joiner systems, creating accounts, and decommissioning old hardware. Basic troubleshooting of LAN, WiFi connectivity issues. Coordinate with the Network Team for escalations if required. Ensure proper configuration of IP, DNS, and Proxy settings on user systems. Maintain incident logs, issue tracking sheets, and resolution documents. Contribute to the knowledge base by documenting fixes for recurring issues. Provide regular reports to team leads on ticket volumes, resolution times, and common issues. Requirements Basic understanding of Windows OS, Mac OS (if applicable), and common applications. Good knowledge of desktop/laptop hardware components. Familiarity with Active Directory and basic user administration. Basic understanding of LAN/WAN, IP addressing, DNS, and VPN. Strong communication and interpersonal skills for remote and on-site support. Ability to work under pressure and manage multiple tickets simultaneously. Experience with ITSM tools (ServiceNow, Jira, etc.) Basic troubleshooting of printers, scanners, and conferencing equipment. Awareness of ITIL processes (Incident Management, Request Fulfillment). Knowledge of remote support tools (AnyDesk, TeamViewer, SCCM, Intune). Diploma / Bachelors degree in IT, Computer Science, or related field. CompTIA A+ , ITIL v4 Foundation Benefits Health insurance coverage for self, spouse and kids. Retirement savings plan with employer matching contributions. Opportunities for professional development and advancement within the organization. ","
Posted 3 months ago
0.0 - 5.0 years
0 Lacs
Dehradun, Uttarakhand
On-site
Job Description – IT Executive (IT Support in Center) Position: IT Executive (IT Support) Department: IT Location: SELAQUI, VIKASNAGAR, DEHRADUN, UTTARAKHAND Experience: 3-5 years in IT support Reporting To: CENTER MANAGER Key Responsibilities: Provide technical support for hardware, software, and network-related issues at the center. Install, configure, and maintain computer systems, servers, printers, and other IT equipment. Troubleshoot system failures, network issues, and software problems to ensure smooth operations. Manage and support biometric attendance systems, CCTV, and other security devices. Handle IT asset management, including procurement, inventory, and maintenance. Ensure timely software updates, antivirus installations, and data security measures. Support end-users in resolving IT-related queries and provide training if required. Coordinate with external vendors for IT maintenance and service agreements. Ensure data backup and recovery procedures are implemented and followed. Maintain IT documentation, including system configurations, troubleshooting logs, and reports. Skills & Competencies: Strong knowledge of Windows, Linux, and networking systems. Experience in troubleshooting hardware, software, and network issues. Knowledge of cloud-based applications, email configurations, and cybersecurity protocols. Familiarity with IT asset management and IT service management tools. Excellent problem-solving skills and ability to work under pressure. Strong communication and interpersonal skills. Qualifications: Bachelor's degree in IT, Computer Science, or a related field (BCA). Certifications like CCNA, MCSE, or ITIL are an added advantage. Preferred Experience: Prior experience in IT support, system administration, or helpdesk roles. Experience in working with IT infrastructure in corporate or industrial settings. Job Type: Full-time Pay: ₹17,000.00 - ₹20,000.00 per month Shift: Day shift Work Days: Monday to Friday Work Location: In person
Posted 3 months ago
2 - 3 years
1 - 5 Lacs
Mumbai
Work from Office
Job Description : Responsibilities : Provide Level 2 support for Windows servers, desktops, and networked systems. Troubleshoot and resolve escalated issues from L1 support, such as server crashes, login problems, and system slowdowns. Perform patch management, system updates, and security configurations on Windows systems. Manage Active Directory (AD) user accounts, group policies, and security settings. Ensure system backups, restores, and disaster recovery protocols are executed properly. Monitor system performance and optimize system configurations for better performance. Collaborate with L1 and L3 support teams for complex issues or escalations. Maintain documentation for system configurations, troubleshooting steps, and incident management. Install, configure, and manage antivirus software on all servers and workstations. Monitor and respond to antivirus alerts, perform scans, and address potential threats. Ensure antivirus definitions are up to date and troubleshoot any issues related to antivirus software. Provide support for basic Linux operations, such as handling file systems, user management, and system updates. Monitor Linux-based servers and troubleshoot simple issues. Monitor the client application in the Linux server. Pacth update in the application and end of the day activity. Skills Qualifications : Proficient in Windows Server (2022) and Windows 10/11 administration. Knowledge of Active Directory, Group Policies, DNS, DHCP, and Windows scripting (PowerShell). Provide support for basic Linux operations, such as handling file systems, user management, and system updates. Ability to handle system backups, restores, and disaster recovery. Strong troubleshooting and analytical skills. Communication skills to work with cross-functional teams. 2-3 years of experience in Windows system administration. Certifications : Basic certification in Linux (e.g., Linux+ or RHCSA) is an advantage. Microsoft Certified Solutions Associate (MCSA) or similar certification preferred.
Posted 3 months ago
0.0 years
0 Lacs
Guwahati, Assam
On-site
Interested candidates can call at 9051053536 Job Description Desktop Hardware installation and troubleshooting OS installation and troubleshooting PC assembling, formatting Printer/Scanner installation and troubleshooting Antivirus installation MS Outlook Job Type: Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Shift: Day shift Ability to commute/relocate: Guwahati, Assam: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Work Location: In person
Posted 3 months ago
2 - 7 years
4 - 9 Lacs
Bengaluru
Work from Office
Project Role : Infrastructure Consulting Practitioner Project Role Description : Support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. Apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Intune Minimum 2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Infrastructure Consulting Practitioner, you will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. You will apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Your typical day will involve collaborating with clients to understand their infrastructure needs, designing and implementing solutions, and ensuring the smooth operation of the infrastructure. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with clients to understand their infrastructure needs and requirements. Design and implement IT infrastructure solutions based on client requirements. Ensure the smooth operation of the infrastructure and troubleshoot any issues that arise. Provide technical guidance and support to clients and internal teams. Stay up-to-date with the latest industry trends and technologies. Continuously improve and optimize the IT infrastructure to enhance performance and efficiency. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager. Good To Have Skills:Experience with Microsoft Intune. Strong understanding of IT infrastructure design and implementation. Knowledge of network architecture and protocols. Experience with cloud-based infrastructure solutions. Familiarity with security best practices for IT infrastructure. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration abilities. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Endpoint Configuration Manager. This position is based at our Bengaluru office. A Graduate degree is required. Qualifications Graduate
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Company Overview At Motorola Solutions, were guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. Were solving for safer by building the best possible technologies across every part of our safety and security ecosystem. Thats mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. Were solving for safer by connecting public safety agencies and enterprises, enabling the collaboration thats critical to connect those in need with those who can help. The work we do here matters. Department Overview Department Overview The Unified Communications team has a mission to become the leader in creating a highly scalable software platform and communication applications for first responders and industrial workgroups. Our customers rely on these solutions to run their critical business operations in the public safety, manufacturing, and infrastructure sectors. The products include client apps on Android, iOS, and Windows. Our software can be deployed On-Prem, in private data centers, or in a public cloud infrastructure. You will be part of a team that is responsible for the security of these mission critical systems that are used every day by public safety and government agencies across multiple countries. In this role, you will also be working in a world-class team that uses state of the art technologies and techniques. Your efforts will help to shape engineering culture and standards across our software product organization. Job Description Job Description: Unified Communications group is seeking a strong Sr Security Engineer to help us develop, deploy and manage cybersecurity components that protect our SaaS Infrastructure running in Datacenter,Azure and AWS. Posting is open to remote work but preference will be given to candidates close to Allen,Texas Responsibilities: Responsible for defining and implementing the deployment and monitoring standards for the Cloud and Data Center deployments; Member of the team responsible for identifying potential information and network or internet security vulnerabilities and deploying security components such as Web Application Firewall, Antivirus, Cloud Workload Protection and SOAR tools. Maintaining security components mentioned above across the number of datacenter and cloud environments. Maintenance and review of platform operational security configuration, including WAF rules, IDS/IPS settings, NSG settings, and security controls over the entirety of the infrastructure. Stay abreast of technology evolution and conducts analysis, investigates and recommends security technologies including managed security services, firewalls, encryption, intrusion detection, VPN and solutions for incorporation into product/services Develop tools for automated self verification of security functions. Implement automated tools to support automated Inventory, identification of configuration changes, security alerting, CVE Tracking, and associated dashboards. Support compliance assessments to various industry best practices and standards such as FedRAMP, CJIS, NIST, OWASP, GDPR, ISO, SOC 2, etc. Collaborate on SIEM Detection rules. Collaborate with the Threat Management team during critical incidents to aid in remediation. Oversee the company s security, backup, and redundancy strategies; Basic Requirements . Basic Requirements: Bachelors degree in computer science, engineering or similar is preferred. Citizen of the United States (US) and residing on US soil. 3+ years of experience in the following: software development & deployment in virtualized environments, security engineering, data engineering, SIEM platforms,SecOps, and Linux system administration experience. Good interpersonal skills and ability to collaborate with a variety of work partners. Experience building and deploying On premise and cloud applications and tools. Solid experience in installing, configuring and troubleshooting UNIX/Linux based environments; Strong familiarity with cloud technologies primarily Azure and AWS. Strong scripting experience with Shell Scripts, Powershell and Python. Strong familiarity with the functions of WAF and IDS/IPS components. Hands-on experience with using Splunk and Elasticsearch Familiarity with Red Hat Openshift is preferred Must be familiar with cloud security best practices. Experience with Azure and AWS Security controls. Must be familiar with tools used to secure docker/podman deployments such as Sentinalone Familiarity with CIS benchmarks including the Docker/podman, Linux benchmarks would be a plus. Excellent knowledge of networking technologies, particularly with OSI network layers and TCP/IP; CISM, CISSP or other Security Certifications preferred Travel Requirements None Relocation Provided None Position Type Experienced Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .
Posted 3 months ago
5 - 10 years
10 - 15 Lacs
Gurgaon
Work from Office
The IT Executive will be responsible for managing and maintaining IT infrastructure, including server monitoring, antivirus management, and surveillance systems at the corporate office and project sites. The role will ensure smooth operation of all IT-related systems and provide support for camera and security services. Key Responsibilities: Monitor and manage servers at the head office and project sites to ensure optimal performance and uptime. Oversee antivirus deployment and updates across all devices and systems to ensure cybersecurity. Manage and maintain surveillance systems, including installation, troubleshooting, and regular monitoring of CCTV cameras. Provide IT support for hardware, software, and network-related issues at the office and sites. Conduct routine checks and maintenance of IT systems to prevent disruptions. Liaise with third-party vendors for the procurement of IT equipment and services. Maintain detailed records of IT assets and ensure proper documentation of all IT activities. Provide remote and on-site support to ensure seamless operation of IT infrastructure. Monitor network security to identify potential threats and implement preventive measures. Qualifications: Diploma in Information Technology, or a related field. Minimum of 5 years of experience in IT support and administration, preferably in an industrial or corporate setting. Strong knowledge of server management, network configuration, and security protocols. Experience in managing surveillance systems and CCTV cameras. Proficiency in antivirus software deployment and IT security solutions. Strong troubleshooting skills and the ability to resolve issues efficiently. Good communication skills and the ability to work both independently and as part of a team. What We Offer: A competitive salary package within the budget of 30,000 INR per month. Opportunities for growth and learning in a dynamic work environment. A supportive team that values collaboration and innovation.
Posted 3 months ago
3 - 8 years
5 - 10 Lacs
Jaipur
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Workplace Technology Solutions Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Endpoint Configuration Manager system. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring smooth operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their queries and issues. Troubleshoot system or application issues and provide timely resolutions. Ensure smooth operations of the Microsoft Endpoint Configuration Manager system. Collaborate with the team to identify and implement improvements to enhance system performance. Stay updated with the latest industry trends and technologies to provide effective support. Assist in training and mentoring junior team members to enhance their skills. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager. Good To Have Skills:Experience with Workplace Technology Solutions. Strong understanding of system or application support processes and best practices. Knowledge of ITIL framework and incident management processes. Experience in troubleshooting and resolving system or application issues. Excellent communication and interpersonal skills to effectively interact with clients. Ability to analyze complex problems and provide innovative solutions. Attention to detail and ability to prioritize tasks effectively. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 3 months ago
3 - 5 years
0 Lacs
Vadodara
Work from Office
Roles and responsibility IT development in ERP Programing in ERP Anti-Virus, cctv monitoring, desktop, laptop monitoring, Network Security.
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Chapra
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Jalandhar
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 3 months ago
3 - 6 years
10 - 15 Lacs
Mumbai Suburbs, Thane, Mumbai (All Areas)
Work from Office
Industry: Housing finance/financial services 3-6 yrs of exp in Cybersecurity, IT security, or related areas Strong understanding of security concepts, tools (firewalls, IDS/IPS, SIEM systems), and practices Experience with security technologies
Posted 3 months ago
5 - 9 years
2 - 4 Lacs
Gandhinagar
Work from Office
Desktop Support Engineer at IT Service Desk provides technical support to internal employees for all desktop /laptop OS and hardware related support. This role requires an aptitude for working with computer hardware, software, diagnosis of system issues, and resolution of user problems, which may range from straightforward to more complicated technical issues Manage user onboarding/off boarding related activities for the IT Assets related part/ activities as per defined process. Installation of Windows OS, MS Office, WPS Office, Bit locker, MS Office, Anti-Virus, Visual Studio, SQL and other softwares. Troubleshoot hardware related tickets and provide resolution to users. Update IT Asset and Inventory records and maintain IT SOP adherence to keep all asset records up to date. Can manage basic hardware desktop and laptops systems movements within office to allocate / replace IT assets allocated to users. Work with hardware OEM vendors and their support to get issues fixed on various IT hardwares. Basic understanding of Active Directory of user, group, and OU. Should be able to manage data backup, profile backup and restore it. Work on any IT Assets, Hardware and Software related projects assigned by manager. Ensure ticket documentation, categorization and classification are precise and all tickets are processed as per support SLA. Ensure compliance and process adherence in all transaction and service delivery. Escalates complex problems to higher level of expertise within organization. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Desired skills & competencies Windows OS and Microsoft Software installations Hardware troubleshooting Good understanding of DNS, DHCP, IP, LAN, Wireless At least 1 year of experience working as Desktop support Engineer or relevant profile. A+, N+ training / Certification Good communication skill (both Written & Verbal) Customer-centric Problem Solver Team player
Posted 3 months ago
3 - 8 years
4 - 8 Lacs
Ballabhgarh
Work from Office
Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)
Posted 3 months ago
0.0 - 31.0 years
0 - 0 Lacs
Banashankari, Bengaluru/Bangalore
Remote
Job Description of Server Field Engineer 1. On-Site Support: Provide hands-on technical support and troubleshooting for IT hardware, software, and network infrastructure at client locations or remote sites. 2. Installation and Configuration: Install, set up, and configure hardware, software, and network components including servers, workstations, routers, switches, printers, and other peripherals. a. Develop and maintain windows platform for the server as a host, connected with multiple clients (other computers). b. Test and certify new versions of windows operating system providing better solution and integration for the application like VMware and SharePoint. c. Integrate the server automation process either by custom scripts or via third-party solutions. d. Implement regular checks for the status of servers including hardware and software. e. Understanding of LAN/WAN/VLAN, TCP/IP, UDP. 3. Maintenance and Upgrades: Maintain and support multi-site windows environment along with hardware and software configuration. Management of server migration when required by the client. 4. Problem Solving: Diagnose and resolve technical issues related to hardware, software, networking, and connectivity. Analyse complex problems and develop effective solutions quickly. 5. Networking: Configure and troubleshoot network connectivity, ensuring proper communication between devices, and addressing issues such as IP conflicts, firewall configurations, and DNS problems. 6. Documentation: Maintain accurate records of all on-site visits, actions taken, solutions provided, and equipment configurations. Create detailed documentation for processes, troubleshooting steps, and system configurations. 7. Client Interaction: Interact with clients in a professional and courteous manner. Communicate technical information in a clear and understandable way, both verbally and in written form. 8. Remote Support: Provide remote technical support to clients when on-site presence is not required. Utilize remote access tools to troubleshoot and resolve issues. 9. Security: Implement and enforce security protocols, including antivirus updates, malware scans, data backup strategies, and user access controls. 10. Collaboration: Collaborate with other IT teams, including helpdesk, network administrators, and software developers, to resolve complex issues and ensure seamless technology integration. 11. Training: Train end-users on basic technology usage, best practices, and preventive maintenance procedures to minimize recurring issues. 12. Emergency Response: Respond to critical incidents promptly, such as system failures, network outages, and security breaches, and take immediate action to minimize downtime. 13. Existing client Management: Work with existing clients to evaluate new networking technologies, troubleshoot hardware/software issues, and coordinate maintenance or upgrades. Ensure security protocols and antivirus programs are up-to-date. Provide remote support and on-site assistance as needed. Document and maintain records of user issues and solutions for future reference.
Posted 3 months ago
9 - 10 years
14 - 16 Lacs
Noida
Work from Office
We are seeking a highly skilled and experienced Senior Infrastructure Engineer to design, implement, and maintain our IT infrastructure. The ideal candidate will have expertise in public and private cloud technologies, virtualization, Windows Server environments, and data center management. This role requires strong technical leadership and problem-solving skills to ensure high availability, scalability, and security of our infrastructure. What Youll Do Design, deploy, and manage public and private cloud environments (Azure, VMware, Nutanix). Optimize cloud resources for cost, performance, and security. Configure and maintain virtualized environments using VMware, Hyper-V, and Nutanix. Troubleshoot and resolve issues in virtualized platforms. Install, configure, and manage Windows Server environments. Monitor server health and ensure compliance with best practices. Manage Active Directory (AD) infrastructure, including user authentication, group policies, and security configurations. Configure and maintain DNS for internal and external services. Deploy and manage Citrix environments for application and desktop delivery. Implement and monitor antivirus and endpoint security solutions. Oversee day-to-day data center activities, including hardware and software maintenance. Perform capacity planning and ensure disaster recovery readiness. Implement and manage Azure-based solutions, including compute, storage, networking, and security services. Design and deploy hybrid cloud solutions. Lead technical projects and mentor junior team members. Provide technical expertise and recommendations for infrastructure improvements. What Were Looking For Design, deploy, and manage public and private cloud environments (Azure, VMware, Nutanix). Optimize cloud resources for cost, performance, and security. Configure and maintain virtualized environments using VMware, Hyper-V, and Nutanix. Troubleshoot and resolve issues in virtualized platforms. Install, configure, and manage Windows Server environments. Monitor server health and ensure compliance with best practices. Manage Active Directory (AD) infrastructure, including user authentication, group policies, and security configurations. Configure and maintain DNS for internal and external services. Deploy and manage Citrix environments for application and desktop delivery. Implement and monitor antivirus and endpoint security solutions. Oversee day-to-day data center activities, including hardware and software maintenance. Perform capacity planning and ensure disaster recovery readiness. Implement and manage Azure-based solutions, including compute, storage, networking, and security services. Design and deploy hybrid cloud solutions. Lead technical projects and mentor junior team members. Provide technical expertise and recommendations for infrastructure improvements.
Posted 3 months ago
2 - 3 years
7 - 11 Lacs
Bengaluru
Work from Office
Job Description POSITION Title : Information Security Analyst-L2 Reporting To: Manager Work Location: Bangalore SUMMARY OF POSITION AND OBJECTIVES: Eurofins is ramping up the Security Operations Center and has a need to extend the L2 incident resolvers team. The person working in L2 SOC team receives incidents escalated from L1 SOC, gets to manage the findings and work towards remediation of the incidents found. He/she continuously operates the Security Incident process, driving the resolution of identified issues, as part of the team, bringing the necessary experience and expertise above the L1 SOC level. The role requires working in shift mode (24/7), after the initial ramp up period. POSITION OBJECTIVES : (maximum 1000 characters (not including spaces) for posting on Eurofins website and career portals): Job Description: Monitoring and analysis of cyber security events with use of SIEM, IDS, EDR, antivirus, Internet Footprint tools, proxy solutions. Security Event Correlation as received from L1 SOC or Incident Response staff or relevant sources to determine increased risk to the business. Recognize potential, successful, and unsuccessful intrusion attempts/compromises thorough review and analysis of relevant event detail and summary information. Development and execution of SOC procedures. Educating and coaching the L1 colleagues. Triage security events and incidents, detect anomalies, and report/direct remediation actions. Ensure confidentiality and protection of sensitive data. Analysis of phishing emails reported by internal end users for cases going above L1. Working with remediation (IT Infra Ops) teams on events and incident mitigation. Follow up on remediation activities. Support the SOC Manager in his duties (e.g. extension of SOC services to new sites). Support L3 colleagues as required. Technical Knowledge : Strong working knowledge of security-relevant data, including network protocols, ports and common services, such as TCP/IP network protocols and application layer protocols (e.g. HTTP/S, DNS, FTP, SMTP, Active Directory etc.). Experience and keen understanding of cybersecurity tools, including SIEM, IDS/IPS, antivirus and endpoint detection response solutions. Experience in developing and maintaining Play/Runbooks and/or Standard Operating Procedures in a SOC environment. Strong troubleshooting, reasoning, and analytical problem-solving skills. Ability to communicate technical details effectively in writing and verbally to junior IT personnel and management. Keen on further developing oneself in the information security world and the security operations. Personal Qualities: Team player. Detail oriented. Excellent communication with technical leaders. Systems Thinking - the ability to see how parts interact with the whole (big picture thinking). Able to work under minimal supervision. EVOLUTION: The position performs in a Threat Researcher role. The Analyst will use advanced network and host based tools that will proactively search through datasets to detect and respond to imminent and potential threats that evade traditional security solutions. Candidate should be capable of clear communicating to varying audience across the organization, in addition to seeking and building consensus where it is needed to achieve a strengthened security posture. What we offer: Opportunity to grow in a demanding, fast-growing organization. Very attractive, multicultural, and friendly work environment in fast-growing international company (with more than 55 000 employees). Possibility to grow and make the next step in your professional career and self-development. A launch pad into various opportunities - within many business lines of Eurofins globally. A chance to become part of a highly motivated international team of professionals Qualifications Master s degree or Bachelor s degree (B.E, B.Tech) or equivalent Minimum of 2-3 years of professional experience as a SOC Analyst (L1 or L2), threat researcher or hunter or a similar comparable role dealing with incident handling, alert tracking, cybersecurity case management.
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Hyderabad
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : Microsoft Endpoint Configuration Manager, Microsoft 365 Security & Compliance Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configuring services running on various platforms and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure smooth functioning of hardware/software support. Implement technology at the operating system-level. Troubleshoot at L1 and L2 levels. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Intune. Good To Have Skills:Experience with Microsoft Endpoint Configuration Manager. Strong understanding of system maintenance and support. Knowledge of software products and services. Experience in troubleshooting hardware and software issues. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 3 months ago
2 - 4 years
5 - 9 Lacs
Bengaluru
Work from Office
About Us - Stonefield Flavours Pvt. Ltd. One of the fastest growing flavour manufacturing multinational companies, stonefield was established by a bunch of taste connoisseurs and veteran food industry professionals. Driven by the purpose to create delightful tastes with a creative signature, stonefield was designed to become the first Multinational Flavour Company from India which would be renowned for its exceptional customer experience and world-class taste solutions. With centuries of experience and unparalleled knowledge of taste and flavours, we continuously innovate to create exceptional taste experiences. Our tireless pursuit of perfect tastes shape moments that matter, inspiring emotions and spreading smiles, every day. Job Summary We are seeking a dedicated IT Support Specialist to ensure the smooth operation of our organizations IT infrastructure. The ideal candidate will manage and maintain laptops, desktops, Wi-Fi networks, firewalls, projectors, and Office 365 email accounts, as well as handle license management and troubleshooting for end-users. Key Responsibilities Hardware Support Setup, configure, and maintain laptops, desktops, and peripherals such as projectors and printers. Perform regular maintenance and upgrades of hardware to ensure optimal performance. Diagnose and resolve hardware-related issues in a timely manner. Network Management Monitor, configure, and maintain Wi-Fi networks to ensure reliable connectivity. Manage firewalls to safeguard the network and enforce security protocols. Troubleshoot and resolve network connectivity issues promptly. Software and Licensing Management Administer and maintain Office 365 accounts, including email setup and troubleshooting. Manage software licenses, renewals, and compliance across the organization. Install and update software applications as required. IT Security Implement security measures to protect IT systems from threats and unauthorized access. Regularly update antivirus software and monitor systems for vulnerabilities. Technical Support Provide technical support to staff for IT-related issues, ensuring minimal downtime. Educate employees on best practices for IT and cybersecurity. Documentation and Reporting Maintain detailed documentation of hardware inventory, software licenses, and IT procedures. Generate regular reports on IT operations, including usage, maintenance, and security incidents. Qualifications Education: Bachelor s degree in Information Technology, Computer Science, or a related field. Experience Minimum of 2 years in IT support or a related role. Hands-on experience with hardware maintenance and troubleshooting. Skills Proficiency in managing Office 365 and Windows environments. Solid understanding of network configurations, Wi-Fi management, and firewalls. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and prioritize tasks effectively. Preferred Qualifications Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator. Familiarity with IT service management frameworks like ITIL. Experience with cloud-based solutions and remote IT support tools. Key Attributes Customer-focused with a proactive approach to resolving issues. Highly organized and detail-oriented. A team player with a positive attitude and willingness to learn. Work Environment Onsite with occasional remote support requirements. May require occasional travel to other office locations. Benefits Competitive salary and benefits package. Professional development opportunities. Supportive and collaborative work environment.
Posted 3 months ago
8 - 10 years
3 - 7 Lacs
Coimbatore
Work from Office
Job Title : System Engineer Employment Type : Full-time Position: Senior Level Location: Coimbatore Industry: Education Qualification: Bachelor degree in CS / IT Experience: 8 - 10 years Job Summary We are seeking a highly skilled and motivated System Engineer to design, implement, maintain, and support our IT infrastructure and systems. Key Responsibilities Analyze, implement the business and technical requirements to design scalable and secure systems and maintain, upgrade the existing systems, including software and hardware components. Monitor system performance, security, and capacity to perform routine maintenance, troubleshoot and apply updates and patches to keep systems secure and current. Ensure IT security policies and respond to security incidents to manage antivirus, firewall, and other security systems through regular updates and adherence to security best practices. Develop and maintain backup and disaster recovery plans, regularly testing procedures to ensure data integrity and availability. Desired Candidate Profile Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Minimum of 8-10 years of experience in a system engineering role. Strong understanding of systems engineering concepts, methodologies and Spare value knowledge Proficiency in operating systems (Windows, Linux, UNIX). Strong analytical, problem solving and organizational skills, including abilities to adapt to dynamic project environments, while able to balance multiple concurrent projects. Key words (for Sourcing): System Engineer, System Architecture, System performance, Patch software
Posted 3 months ago
2 - 8 years
1 - 4 Lacs
Coimbatore
Work from Office
Job Title : System Engineer Employment Type : Full-time Position: Mid Level Location: Coimbatore Industry: Education Qualification: Bachelor degree in CS / IT Experience: 5 - 8 Years Job Summary We are seeking a highly skilled and motivated System Engineer to design, implement, maintain, and support our IT infrastructure and systems. Key Responsibilities Analyze, implement the business and technical requirements to design scalable and secure systems and maintain, upgrade the existing systems, including software and hardware components. Monitor system performance, security, and capacity to perform routine maintenance, troubleshoot and apply updates and patches to keep systems secure and current. Ensure IT security policies and respond to security incidents to manage antivirus, firewall, and other security systems through regular updates and adherence to security best practices. Develop and maintain backup and disaster recovery plans, regularly testing procedures to ensure data integrity and availability. Desired Candidate Profile Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Minimum of 2-5 years of experience in a system engineering role. Strong understanding of systems engineering concepts, methodologies and Spare value knowledge Proficiency in operating systems (Windows, Linux, UNIX). Strong analytical, problem solving and organizational skills, including abilities to adapt to dynamic project environments, while able to balance multiple concurrent projects.
Posted 3 months ago
8 - 10 years
5 - 9 Lacs
Coimbatore
Work from Office
Job Title : System Engineer Employment Type : Full-time Position: Senior Level Location: Coimbatore Industry: Education Qualification: Bachelor degree in CS / IT Experience: 8 - 10 years Job Summary We are seeking a highly skilled and motivated System Engineer to design, implement, maintain, and support our IT infrastructure and systems. Key Responsibilities Analyze, implement the business and technical requirements to design scalable and secure systems and maintain, upgrade the existing systems, including software and hardware components. Monitor system performance, security, and capacity to perform routine maintenance, troubleshoot and apply updates and patches to keep systems secure and current. Ensure IT security policies and respond to security incidents to manage antivirus, firewall, and other security systems through regular updates and adherence to security best practices. Develop and maintain backup and disaster recovery plans, regularly testing procedures to ensure data integrity and availability. Desired Candidate Profile Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Minimum of 8-10 years of experience in a system engineering role. Strong understanding of systems engineering concepts, methodologies and Spare value knowledge Proficiency in operating systems (Windows, Linux, UNIX). Strong analytical, problem solving and organizational skills, including abilities to adapt to dynamic project environments, while able to balance multiple concurrent projects. Key words (for Sourcing): System Engineer, System Architecture, System performance, Patch software
Posted 3 months ago
2 - 8 years
3 - 6 Lacs
Coimbatore
Work from Office
Job Title : System Engineer Employment Type : Full-time Position: Mid Level Location: Coimbatore Industry: Education Qualification: Bachelor degree in CS / IT Experience: 5 - 8 Years Job Summary We are seeking a highly skilled and motivated System Engineer to design, implement, maintain, and support our IT infrastructure and systems. Key Responsibilities Analyze, implement the business and technical requirements to design scalable and secure systems and maintain, upgrade the existing systems, including software and hardware components. Monitor system performance, security, and capacity to perform routine maintenance, troubleshoot and apply updates and patches to keep systems secure and current. Ensure IT security policies and respond to security incidents to manage antivirus, firewall, and other security systems through regular updates and adherence to security best practices. Develop and maintain backup and disaster recovery plans, regularly testing procedures to ensure data integrity and availability. Desired Candidate Profile Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Minimum of 2-5 years of experience in a system engineering role. Strong understanding of systems engineering concepts, methodologies and Spare value knowledge Proficiency in operating systems (Windows, Linux, UNIX). Strong analytical, problem solving and organizational skills, including abilities to adapt to dynamic project environments, while able to balance multiple concurrent projects.
Posted 3 months ago
5 - 7 years
7 - 9 Lacs
Gurgaon
Work from Office
Exchange Administrator to manage O365, Exchange, Azure AD. Expertise in Exchange DAG, Mail Flow, Networking, and security solutions. MS Office 365 Exchange online PowerShell AZURE AD MS-TEAM Exchange ONPREM Hybrid Environment
Posted 3 months ago
4 - 7 years
8 - 9 Lacs
Bengaluru
Work from Office
Monitor the infrastructure to detect cyber security events, triage them and follow established incident response processes Participate in Incident Analysis and Response Participate in the evolution of use cases, incident response processes as well as other tasks performed by the team Requirements Bachelors or Master Degree level in Computer Sciences, Computer Engineering, Software Engineering, Information Security or any other equivalent degree Minimum of 4 years of experience in the Information Security field Experience Identification, triage of Cyber Security Events Deliver 24/7 monitoring of Security Alerts generated by SIEM Tools (Azure Sentinel, Qradar, Cofence) Integrate with CGI Security Orchestration and Response (SOAR) solution, pulling alert data from by SIEM Tools (Azure Sentinel, Qradar, Cofence) to support security analyst monitoring activities to gain investigation intelligence; Run enrichment playbooks against the alert(s) to extract and augment data provided with the initial alert to further drive and help analysts in their event classification and analysis. Engage incident process playbooks to ensure standardization and enhanced SOC response capabilities, when or if a security issue is declared Ensure SLA requirements are being met and proper processes used. Post Security Incident Reports to the clients MSS Security portal Monitor for suspicious activities, including predefined threat signature criteria, and indicators of attack Use pre-configured alerts to rapidly identify suspicious activities Respond to generated security events and assess whether or not a valid security incident has occurred Notify clients designated contacts and recommend next steps to follow if an incident is identified; Collaborate with the hardening team to address security events that have been determined to be a false positives Recommend improvements to dashboards and Sentinel tuning/normalization to the hardening team as applicable Triage and assessment of potentially infected Windows hosts Response to phishing campaigns Response to cyber security events in Microsoft Office 365 Tools Support Monitoring - Working knowledge of systems such as SIEM, EDR, Antivirus, Splunk, MS Defender Knowledge and Skills Security is a passion Knowledge Experience on Splunk, QRadar, Azure Sentinel is must Knowledge in malware investigations and remediations Good understanding of the Windows operating system and protocols such as TCP/IP , HTTP, SMTP Strong analytical and investigative skills Strong technical and learning agility, able to adapt to constantly evolving threats, domains and technologies Good written communication skills Ability to work independently, under pressure Skills: Security Infrastructure Supprt Security Operations Center Splunk Vulnerability Management(IAVM)
Posted 3 months ago
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