Company Profile Founded in 2023 and registered under Kerala Startup Mission. Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services. Job Role We are looking for a skilled and detail-oriented IT Executive with expertise in both hardware and software support. The ideal candidate will be responsible for diagnosing and resolving laptop and desktop issues, performing upgrades, ensuring smooth IT operations, and supporting the team with technical requirements. This role requires a problem-solving mindset, hands-on technical knowledge, and the ability to manage IT assets effectively. Key Responsibilities Diagnose, troubleshoot, and resolve hardware and software issues for laptops, desktops, and peripherals. Perform system upgrades, including hardware replacements (RAM, SSD, HDD, batteries, etc.) and software installations. Manage operating system installations, updates, and patching. Maintain accurate records of repairs, upgrades, and IT assets. Ensure data security and backup processes are followed. Coordinate with vendors & customers Requirements Strong understanding of computer hardware, software, and operating systems (Windows, Linux, MacOS preferred). Hands-on experience in diagnosing laptop/desktop issues and performing hardware upgrades. Basic networking knowledge (LAN, Wi-Fi setup, troubleshooting). Familiarity with antivirus, firewalls, and system security practices. Strong problem-solving skills with the ability to work independently. Good communication skills to interact with both customers & vendors. Diploma/Degree in Computer Science, IT, or equivalent certification (Hardware/Networking certifications are a plus). Working Hours Monday to Saturday, 10:00 AM to 7:00 PM, Work from the Office & Customer Onsite Calls
Company Profile Founded in 2023 and registered under Kerala Startup Mission. Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services. Job Role We are looking for a skilled and detail-oriented Onsite Service Executive with expertise in both hardware and software support. The ideal candidate will be responsible for diagnosing and resolving laptop and desktop issues, performing upgrades, ensuring smooth IT operations, and supporting the team with technical requirements. This role requires a problem-solving mindset, hands-on technical knowledge, and the ability to manage IT assets effectively. Key Responsibilities Diagnose, troubleshoot, and resolve hardware and software issues for laptops, desktops, and peripherals. Perform system upgrades, including hardware replacements (RAM, SSD, HDD, batteries, etc.) and software installations. Manage operating system installations, updates, and patching. Maintain accurate records of repairs, upgrades, and IT assets. Ensure data security and backup processes are followed. Coordinate with vendors & customers Requirements Strong understanding of computer hardware, software, and operating systems (Windows, Linux, MacOS preferred). Hands-on experience in diagnosing laptop/desktop issues and performing hardware upgrades. Basic networking knowledge (LAN, Wi-Fi setup, troubleshooting). Familiarity with antivirus, firewalls, and system security practices. Strong problem-solving skills with the ability to work independently. Good communication skills to interact with both customers & vendors. Diploma/Degree in Computer Science, IT, or equivalent certification (Hardware/Networking certifications are a plus). Working Hours Monday to Saturday, 09:30 AM to 07:30 PM, Work from the Office & Customer Onsite Calls
Company Profile Founded in 2023 and registered under Kerala Startup Mission. Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services. Job Role We are looking for a skilled and detail-oriented IT Executive with expertise in both hardware and software support. The ideal candidate will be responsible for diagnosing and resolving laptop and desktop issues, performing upgrades, ensuring smooth IT operations, and supporting the team with technical requirements. This role requires a problem-solving mindset, hands-on technical knowledge, and the ability to manage IT assets effectively. Key Responsibilities Diagnose, troubleshoot, and resolve hardware and software issues for laptops, desktops, and peripherals. Perform system upgrades, including hardware replacements (RAM, SSD, HDD, batteries, etc.) and software installations. Manage operating system installations, updates, and patching. Maintain accurate records of repairs, upgrades, and IT assets. Ensure data security and backup processes are followed. Coordinate with vendors & customers Requirements Strong understanding of computer hardware, software, and operating systems (Windows, Linux, MacOS preferred). Hands-on experience in diagnosing laptop/desktop issues and performing hardware upgrades. Basic networking knowledge (LAN, Wi-Fi setup, troubleshooting). Familiarity with antivirus, firewalls, and system security practices. Strong problem-solving skills with the ability to work independently. Good communication skills to interact with both customers & vendors. Diploma/Degree in Computer Science, IT, or equivalent certification (Hardware/Networking certifications are a plus). Working Hours Monday to Saturday, 9:30 AM to 7:30 PM, Work from the Office & Customer Onsite Calls
Company Profile Founded in 2023 and registered under Kerala Startup Mission, Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services. Job Role We are looking for a proactive and customer-focused Customer Support Executive to join our growing team. The ideal candidate will be responsible for managing customer interactions, handling service requests, resolving issues efficiently, and ensuring an exceptional customer experience throughout the repair process. This role requires strong communication skills, problem-solving ability, and a customer-first attitude. Key Responsibilities Handle incoming calls, chats, and emails from customers regarding service inquiries, complaints, or updates. Register service requests, schedule repair visits, and coordinate with technicians and vendors. Provide accurate information about services, pricing, and timelines. Track and update job statuses in the system to ensure transparency and timely resolution. Follow up with customers post-service to ensure satisfaction and gather feedback. Maintain detailed records of customer interactions and ensure proper documentation. Escalate unresolved issues to relevant departments for prompt action. Support internal teams with communication and coordination for smooth operations. Requirements Excellent verbal and written communication skills in English and Tamil. Strong interpersonal and problem-solving abilities. Basic computer literacy and experience with CRM or ticketing tools. Ability to multitask and work efficiently in a fast-paced environment. Prior experience in customer support, service coordination, or call center operations preferred. Positive attitude, empathy, and commitment to delivering great customer service. Working Hours Monday to Saturday, 09:30 AM to 7:30 PM — Work from the Office.
Company Profile Founded in 2023 and registered under Kerala Startup Mission, Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services. We aim to make device repair simple, transparent, and efficient by connecting customers with skilled professionals and delivering trusted service experiences. Job Role We are seeking a knowledgeable and dedicated Laptop Repair Technician (Office & On-field) to join our team at the Kochi office. The ideal candidate will handle laptop and desktop repairs at the service center and occasionally visit customer locations for on-site diagnostics and quick fixes. This role requires strong technical expertise, attention to detail, and a customer-focused approach. Key Responsibilities Diagnose and repair laptop and desktop hardware and software issues at the office repair center. Attend customer locations when required for pickup, delivery, or on-site troubleshooting. Perform upgrades, part replacements, and system optimizations efficiently and accurately. Maintain proper documentation of each job, including issue reports, parts used, and service completion details. Coordinate with internal teams and vendors for spare parts and technical support. Provide clear communication to customers regarding repair status, timelines, and service updates. Ensure all repairs meet company quality standards and are completed within the committed time. Handle tools and customer devices responsibly, maintaining a clean and organized workspace. Requirements Proven experience in laptop and desktop repair, including component-level diagnosis and OS installation. Strong troubleshooting and analytical skills across multiple brands and models. Basic understanding of networking and peripheral device setup. Excellent communication and interpersonal skills to interact with customers professionally. Ability to manage both in-office and on-site service tasks efficiently. Two-wheeler and valid driving license preferred. Diploma or certification in Electronics, Computer Hardware, or a related field is desirable. Work Location & Hours Location: Gozerve Kochi Office Working Hours: Monday to Saturday, 09:30 AM to 7:30 PM Mode: Primarily office-based, with occasional customer visits as assigned.
Company Profile Founded in 2023 and registered under Kerala Startup Mission, Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services. We aim to make device repair simple, transparent, and efficient by connecting customers with skilled professionals and delivering trusted service experiences. Job Role We are seeking a knowledgeable and dedicated Laptop Repair Technician (Office & On-field) to join our team at the Kochi office. The ideal candidate will handle laptop and desktop repairs at the service center and occasionally visit customer locations for on-site diagnostics and quick fixes. This role requires strong technical expertise, attention to detail, and a customer-focused approach. Key Responsibilities Diagnose and repair laptop and desktop hardware and software issues at the office repair center. Attend customer locations when required for pickup, delivery, or on-site troubleshooting. Perform upgrades, part replacements, and system optimizations efficiently and accurately. Maintain proper documentation of each job, including issue reports, parts used, and service completion details. Coordinate with internal teams and vendors for spare parts and technical support. Provide clear communication to customers regarding repair status, timelines, and service updates. Ensure all repairs meet company quality standards and are completed within the committed time. Handle tools and customer devices responsibly, maintaining a clean and organized workspace. Requirements Proven experience in laptop and desktop repair, including component-level diagnosis and OS installation. Strong troubleshooting and analytical skills across multiple brands and models. Basic understanding of networking and peripheral device setup. Excellent communication and interpersonal skills to interact with customers professionally. Ability to manage both in-office and on-site service tasks efficiently. Two-wheeler and valid driving license preferred. Diploma or certification in Electronics, Computer Hardware, or a related field is desirable. Work Location & Hours Location: Gozerve Kochi Office Working Hours: Monday to Saturday, 09:30 AM to 7:30 PM Mode: Primarily office-based, with occasional customer visits as assigned.