Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less

Linux Admin Experince Required :7 to 15 Managing & maintaining SUSE Servers Managing IBM, DELL, Lenovo Fujitsu and HP HANA appliance servers. Building/reimages SUSE Linux servers in both physical and virtual environment. Managing Linux virtual machines that are configured in ESX environments. Providing Level 3 supports to the customers and Managing the Antivirus environment. Patching and OS upgrades on SUSE servers Exposure on DNS, NFS, Samba, FTP, LDAP, NTP, Email services. Knowledge on SAN or NAS environment. Knowledge on RAID, LVM. Exposure on any clusters and package management Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution. Experience analyzing, troubleshooting, and providing solutions for technical issues. Show more Show less

Cybersecurity analyst with a focus on GRC and setting up as well as running a SOC Job summary We’re offering an exciting opportunity to join our rapidly growing Cyber Security Practice as a Cyber Security Analyst specialising in Governance, Risk, and Compliance (GRC) and in Security Operations Centre (SOC) activities. You’ll work on a project in the energy sector. With over a decade of industry experience, you’ll help build trusted relationships and play a key part in strengthening our client’s security postures. This job contains a GRC part and a SOC part. What you’ll be doing for the GRC part of this job: Delivering high-quality consultancy in NIST CSF, ISO 27001, GDPR, and Cyber Essentials/Cyber Essentials Plus and other Cyber Security Frameworks. Performing risk assessments, gap analyses, and maturity reviews aligned to recognised security frameworks. Develop a risk assessment framework for a client. Providing advisory and hands-on support in developing and improving clients’ Information Security Management Systems (ISMS) and Cyber Security Posture. Supporting clients with certification readiness, internal audits, and remediation activities. Leading client engagements and building long-term relationships with key stakeholders. What you’ll be doing for the SOC part of this job: Be able to setup the client with an external and / or internal SOC. Be responsible for monitoring, analyzing, and responding to security incidents. · Monitoring and responding to alerts. · Escalating alerts where necessary. · Proposing tuning requests. · Producing reports. · Maintaining awareness of the latest threats and vulnerabilities. Here's what we're looking for: Demonstrable experience in a GRC consultancy or senior security role, ideally within a service provider or large organisation. Proven knowledge and application of NIST CSF, ISO 27001, GDPR, and Cyber Essentials frameworks. ISO 27001 Lead Auditor and/or Implementer certification (desirable). Strong client-facing communication and stakeholder engagement skills. CISM certification and experience with risk management practices. Proficiency in managing security compliance programmes and driving improvement initiatives. Experience chairing client workshops and desktop exercises, ISO meetings, or team calls. · A good understanding of computer networks, operating systems, software, hardware and security. · An understanding of cyber security risks associated with various technologies and ways to manage them. · A good working knowledge of various security technologies such as network and application firewalls, host intrusion prevention and antivirus. · Any relevant academic or industry specific training. Must be able to attend a weekly 1-hour client meeting every Thursday at 5 pm UK time. Must be able to commit to 10 hours of flexible part-time work per week. Set yourself apart: · Understanding of basic cybersecurity principles and concepts · Knowledge of common attack vectors and malware types. · Awareness of security tools and technologies. · Basic understanding of incident response principles. · Networking fundamentals. · Analytical and problem-solving skills. Educational Qualification: Bachelor’s or above degree in a related field or equivalent full-time course CISSP or a combination of the following: CompTIA A+ CompTIA Network+ CompTIA Security+ CySA+ Pentest+ CASP+ Industry Type: IT Services & Consulting Functional Area: Information Security and Cybersecurity Employment Type: Part-Time, Contract Languages: English Location: Remote Salary: 35.000 (thirty-five thousand) INR per month for 40 hours of work per month (10 hours of work per week). Payment will be made based on “outside IR35”, meaning that the successful candidate is expected to take care of any tax payments independently after having received the payment from the company. Show more Show less

Must have online remote tech support US market experience - Salary USD$1k to USD$1.5K Skills Antivirus Support Printer Support Email Support Desktop Support Devices Support QuickBooks Support Accounting Support Role Description This is a part-time remote role for a Desktop Support Engineer. The Desktop Support Engineer will be responsible for providing technical support to end-users, troubleshooting technical issues with desktop computers and printers, and resolving computer hardware issues. Qualifications Expertise in maintaining and troubleshooting desktop computers Familiarity with providing technical support to end-users Ability to troubleshoot technical issues with printers Experience in diagnosing and resolving computer hardware issues Excellent communication and problem-solving skills Ability to work independently and remotely A degree in Computer Science or related field or relevant certifications would be beneficial Show more Show less

Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less

Job Title : Network Administrator - On-Premise Infrastructure & Security Location : Noida Office or at Client Site as Required Employment Type : Full-Time Experience Level : 5+ Years Job Summary: Seeking an experienced Network Administrator to architect, implement, and maintain our/client in-house infrastructure for a public-facing web application. The ideal candidate will be responsible for setting up secure, high-availability networks and server environments within our premises, ensuring robust security, scalability, and consistent uptime, while also adhering to industry-standard best practices. Key Responsibilities: Infrastructure Setup & Configuration: Design and implement a secure local network infrastructure including firewalls, switches, routers, and load balancers. Set up and maintain physical servers to host web applications, databases, and internal tools. Configure public DNS, NAT, port forwarding, and firewall rules to expose selected services securely to the internet. Setup and Manage web server environments (Apache, Nginx, IIS) and reverse proxies. Security Management: Implement and enforce physical and network security measures including perimeter firewalls, endpoint protection, SSL/TLS certificates, WAF, IDS/IPS, MFA and access control. Configure and monitor Intrusion Detection/Prevention Systems (IDS/IPS) and DLP solutions. Manage VPN gateways and secure remote access for internal users. Manage endpoint security, Conduct regular vulnerability assessments, patch management, and security audits. Implement access control policies using IAM (Identity and Access Management). Monitor for and respond to network security breaches or anomalies. Monitoring & Maintenance: Implement network and system monitoring tools (e.g., Zabbix, Prometheus, Grafana, CloudWatch). Set up infrastructure monitoring and alerting systems for servers, network devices, and application services. Regularly monitor bandwidth, latency, system logs, disk utilization, and hardware health. Ensure daily and periodic backups, test recovery processes, and maintain DR (Disaster Recovery) protocols. Ensure compliance with security audits, standards (e.g., ISO 27001, SOC 2), and data protection policies. Maintain system performance and plan for capacity upgrades as required. * Operational Support: Provide ongoing technical support for internal users and infrastructure services. Provide 24/7 support for mission-critical infrastructure components. Apply OS and firmware updates, antivirus definitions, and security patches in a timely manner. Create and maintain detailed documentation of infrastructure topology, configurations, and policies. Monitor compliance with internal IT and data protection policies. Analyze and optimize infrastructure for cost-efficiency and performance. * Required Skills and Experience: 5+ years of experience as a Network/System Administrator managing on-premise infrastructure. Proficiency in configuring and managing firewalls, routers, switches (e.g., Cisco, MikroTik, Fortinet, Ubiquiti). Strong experience with Windows/Linux server administration and network services (DNS, DHCP, FTP, SSH, SMTP). Solid understanding of TCP/IP, subnetting, routing, VLANs, and NAT. Expertise in setting up and managing local server rooms or data centers (power backup, physical security, ventilation, etc.). Experience with tools like Nagios, Zabbix, PRTG, or similar for infrastructure monitoring. Preferred Qualifications: Relevant certifications such as CCNA, CCNP, CompTIA Network+/Security+, or Red Hat Certified Engineer (RHCE). Experience with containerized deployments (Docker, Kubernetes) is a plus. Experience in public IP management and secure remote administration. Understanding of DevSecOps principles. Knowledge of data compliance standards (e.g., ISO 27001, GDPR) is a plus. What is on offer: Opportunity to own and lead the core infrastructure of a growing tech company. Exposure to enterprise-level network and security practices in a hands-on environment. A collaborative and innovation-driven work culture. Job Type: Full-time Pay: ₹500,000.00 - ₹1,000,000.00 per year Application Question(s): What is your notice period (in days)? What is your current annual salary (in INR)? What is your expected annual salary (in INR)? Experience: on premise infrastructure Network/System Admin: 5 years (Required) configuring and managing firewalls, routers, switches: 5 years (Required) Windows/Linux server administration: 5 years (Required) network services (DNS, DHCP, FTP, SSH, SMTP): 5 years (Required) TCP/IP, subnetting, routing, VLANs, and NAT: 5 years (Required) infrastructure monitoring tools: 5 years (Required) DevSecOps: 5 years (Required) License/Certification: CCNA, CCNP, CompTIA Network or RHCE (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person

Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less

Role: Desktop Engineer Experience: 3–5 Years Location: Delhi NCR Job Description: Installation, maintenance, and resolution of day-to-day user support calls Installation and updating of desktop operating systems and other software Configuration and maintenance of email clients Troubleshooting Windows 10/11 OS and client-level applications Testing and validation of system functionality Physical setup of computers and installation of software systems Remote desktop/software troubleshooting Support for Windows networking (wired and wireless) File and printer sharing services Antivirus installation and issue resolution at the client level Printer, scanner, and peripheral device setup and troubleshooting Experience with ticketing systems Experience with patching and software updates Job Specifications: Qualification: Graduate or any Technical Degree/Diploma Certifications: MCP / MCSA / MCSE (preferred) Experience: 3–5 Years Communication Skills: Should have a good command of written and spoken English Show more Show less

Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less

Vaibhav Global Ltd (VGL) Company Overview Listed in 1996-97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount retailer of fashion jewelry, gemstones, and lifestyle products, operating in the US, UK, Germany, and Canada. Shopping Experience Today's customers seek convenience, and VGL meets this demand through its proprietary 24/7 TV shopping channels (Shop LC in the US and Germany, and Shop TJC in the UK), as well as through various digital mediums including websites, mobile apps, OTT platforms, social media, and third-party marketplaces. VGL reaches almost 124 million households across the US, UK, and Germany. As digitization progresses and online retail continues to grow, VGL's portfolio and omni-channel strategy will evolve accordingly. Financials And Workforce VGL reported a group turnover of approximately Rs. 3,041 Crore (FY 2023-2024) and employs over 3800 people globally. The company’s head office and main manufacturing facility are in Jaipur, India, employing around 3000 people, including contract workers. Acquisitions Mindful Souls B.V.: In FY23-24, VGL acquired Mindful Souls B.V., a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGL's sourcing and manufacturing strengths while enhancing digital business capabilities. Ideal World: VGL, through its subsidiary Shop TJC Ltd (UK), acquired the assets of Ideal World, a well-known teleshopping and digital retail brand in the UK. This acquisition includes IP rights, broadcasting rights, studio equipment, and other intangible assets. Environmental And Social Responsibility VGL is committed to sustainable business practices and renewable energy initiatives. The company's SEZ unit in India received the ‘Excellence Award’ for ‘IGBC Performance Challenge 2021 for Green Built Environment,’ reflecting its dedication to environmental sustainability. VGL's ‘Your Purchase Feeds...’ initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization. Shop LC Overview Shop LC, a VGL subsidiary, was established in Austin, TX in 2007 and now broadcasts live to 75 million homes in the US. The growing e-commerce presence is supported by the website Shop LC. Shop LC ships approximately 25,000 products daily to US customers and employs around 550 people in various operational roles. The US is VGL’s largest market, contributing 68% to consolidated revenue. TJC Overview TJC, another VGL subsidiary, was established in London, UK in 2006 and broadcasts live to 25 million homes in the UK. The company’s e-commerce presence is supported by the website TJC. TJC ships approximately 12,000 products daily to UK customers and employs around 220 people in London, with extended teams in India. Shop LC Germany Overview Launched in 2021 from Dusseldorf, Germany, Shop LC Germany TV & e-commerce is a new market with significant growth potential. The business currently reaches 27 million households and is expanding. The e-commerce site can be accessed at Shop LC Germany. Our Purpose Delivering joy. Our Vision Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products. Our Mission To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds... Our Core Values Teamwork Honesty Commitment Passion Positive Attitude Key Responsibilities Provide technical support for network-related issues across departments. Troubleshoot and resolve LAN, WAN, Wi-Fi, and internet connectivity issues. Monitor system performance and ensure uninterrupted network operations. Assist in the setup, configuration, and maintenance of routers, switches, firewalls, and other network devices. Coordinate with vendors and service providers for hardware and internet-related issues. Ensure cybersecurity best practices are followed, including antivirus and software updates. Provide desktop support when required, including troubleshooting printers, scanners, and other peripherals. Show more Show less

Network Associate : Network associates Need For L1, Support typically have a wide range of responsibilities , which can include Installing and configuring network hardware such as routers, switches, firewalls, and wireless access points Excellent communication and documentation skills Troubleshooting network problems by analyzing data from logs and other sources to identify the cause of the issue Installing and configuring computer operating systems such as Microsoft Windows or Linux Maintaining network equipment by performing routine maintenance tasks such as replacing failed components or updating software Providing technical support for computer networks by answering user questions about hardware or software issues Installing and configuring telecommunication equipment such as modems, routers, and other hardware devices Installing and configuring computer applications such as email programs, word processing software, or operating systems Installing, configuring, and troubleshooting networking hardware such as routers, switches, firewalls, and wireless access points Installing new network equipment and integrating existing network components into a cohesive system Performs routine network maintenance i.e. network servers, routers and switches. Creates new users and associated file access rights. Identifies and resolves computer and network problems. Performs a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades. Installs cabling and wiring for systems, telecommunication systems and peripheral equipment. Conducts repairs and maintains preventative maintenance schedules for application, network and access services. Conducts troubleshooting on assigned user rights, file access, security settings, server and server communication, and enterprise print systems. Conducts system and database backups as necessary; Provides assistance to information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software. Monitors antivirus definition updates for servers/desktops. Provides technical training to end users. CCNA/CCNP certification preferred. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Work Location: In person

1. Technical Support Provide first-level support for hardware, software, and networking issues. Troubleshoot system errors and connectivity problems. Respond to user queries via email, phone, or in person. 2. Installation and Configuration Install and configure computer systems, software, printers, and other IT equipment. Set up new user accounts and profiles in systems (e.g., Windows, email, servers). 3. Maintenance and Monitoring Perform regular maintenance on IT equipment and systems. Monitor performance and ensure system availability and reliability. Maintain backups and ensure data security protocols are followed. 4. Security and Access Control Ensure systems are secure from threats (malware, phishing, unauthorized access). Maintain antivirus software and security patches. Manage permissions and access rights for users. 5. Documentation and Reporting Document issues, solutions, and updates in ticketing systems or logs. Maintain inventory of IT hardware/software assets. Prepare reports on recurring issues or system performance. 6. User Training and Support Assist users in understanding basic functions and software usage. Conduct training for employees on new systems or updates. Provide support during onboarding for new employees. 7. Support for Remote Work & Cloud Tools Assist with VPN setup, remote desktop access, and cloud collaboration tools (e.g., Google Workspace, Microsoft 365). Support video conferencing and online meetings. 8. Coordination with Vendors and External Support Liaise with external service providers or vendors for warranties, hardware issues, or outsourced services. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Paid time off Shift: Day shift Work Days: Weekend availability Work Location: In person Application Deadline: 10/06/2025 Expected Start Date: 01/06/2025

About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary We are looking for a high performing Enterprise Account Manager to lead strategic engagements with top enterprise accounts in the Bangalore region. This role demands a strong track record in selling full suite cybersecurity solutions, not just individual components. You’ll own the customer relationship, drive complex consultative sales cycles, and be a trusted advisor to CISOs and CIOs navigating today's threat landscape. What you will do Drive growth across large, strategic enterprise accounts in Bangalore and surrounding regions Position end-to-end cybersecurity offerings including MDR, XDR, SOC-as-a-Service, EASM, Zero Trust, and Cloud Security – not limited to point products Build strong executive relationships with CISOs, CIOs, and security leaders to understand business challenges and drive value-based selling Lead full sales cycle: from territory planning, demand generation, discovery, solution alignment, commercial closure, to long-term account expansion Collaborate with internal stakeholders including Sales Engineering, Product Specialists, Marketing, and Channel Partners to deliver integrated solutions Accurately forecast pipeline and revenue in CRM (e.g., Salesforce) Represent the brand at industry events, customer briefings, and strategic forums What you will bring 6–10+ years of enterprise cybersecurity sales experience with proven success in large account selling in Bangalore region Experience in selling platform led security solutions, such as MDR/XDR, EDR suites, or integrated cloud/network security, not just point products like antivirus or basic firewalls Strong understanding of security frameworks and enterprise threat landscape Familiarity with MEDDPICC or other structured sales methodologies Deep relationships in enterprise segments across BFSI, IT/ITES, Manufacturing, and Healthcare in Bangalore Strong executive presence, negotiation skills, and business acumen #B2 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit · Employee-led diversity and inclusion networks that build community and provide education and advocacy · Annual charity and fundraising initiatives and volunteer days for employees to support local communities · Global employee sustainability initiatives to reduce our environmental footprint · Global fitness and trivia competitions to keep our bodies and minds sharp · Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos Show more Show less

VGL India Jaipur khushboo.rathore@vaibhavglobal.com Posted : 20 hours ago Vaibhav Global Ltd (VGL) Company Overview: Listed in 1996-97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount retailer of fashion jewelry, gemstones, and lifestyle products, operating in the US, UK, Germany, and Canada. Shopping Experience: Today's customers seek convenience, and VGL meets this demand through its proprietary 24/7 TV shopping channels (Shop LC in the US and Germany, and Shop TJC in the UK), as well as through various digital mediums including websites, mobile apps, OTT platforms, social media, and third-party marketplaces. VGL reaches almost 124 million households across the US, UK, and Germany. As digitization progresses and online retail continues to grow, VGL's portfolio and omni-channel strategy will evolve accordingly. Financials and Workforce: VGL reported a group turnover of approximately Rs. 3,041 Crore (FY 2023-2024) and employs over 3800 people globally. The company’s head office and main manufacturing facility are in Jaipur, India, employing around 3000 people, including contract workers. Acquisitions: Mindful Souls B.V.: In FY23-24, VGL acquired Mindful Souls B.V., a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGL's sourcing and manufacturing strengths while enhancing digital business capabilities. Ideal World: VGL, through its subsidiary Shop TJC Ltd (UK), acquired the assets of Ideal World, a well-known teleshopping and digital retail brand in the UK. This acquisition includes IP rights, broadcasting rights, studio equipment, and other intangible assets. Environmental and Social Responsibility: VGL is committed to sustainable business practices and renewable energy initiatives. The company's SEZ unit in India received the ‘Excellence Award’ for ‘IGBC Performance Challenge 2021 for Green Built Environment,’ reflecting its dedication to environmental sustainability. VGL's ‘Your Purchase Feeds...’ initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization. Shop LC Overview: Shop LC, a VGL subsidiary, was established in Austin, TX in 2007 and now broadcasts live to 75 million homes in the US. The growing e-commerce presence is supported by the website Shop LC. Shop LC ships approximately 25,000 products daily to US customers and employs around 550 people in various operational roles. The US is VGL’s largest market, contributing 68% to consolidated revenue. TJC Overview: TJC, another VGL subsidiary, was established in London, UK in 2006 and broadcasts live to 25 million homes in the UK. The company’s e-commerce presence is supported by the website TJC. TJC ships approximately 12,000 products daily to UK customers and employs around 220 people in London, with extended teams in India. Shop LC Germany Overview: Launched in 2021 from Dusseldorf, Germany, Shop LC Germany TV & e-commerce is a new market with significant growth potential. The business currently reaches 27 million households and is expanding. The e-commerce site can be accessed at Shop LC Germany. Our Purpose: Delivering joy. Our Vision: Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products. Our Mission: To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds... Our Core Values: Teamwork Honesty Commitment Passion Positive Attitude Key Responsibilities: Provide technical support for network-related issues across departments. Troubleshoot and resolve LAN, WAN, Wi-Fi, and internet connectivity issues. Monitor system performance and ensure uninterrupted network operations. Assist in the setup, configuration, and maintenance of routers, switches, firewalls, and other network devices. Coordinate with vendors and service providers for hardware and internet-related issues. Ensure cybersecurity best practices are followed, including antivirus and software updates. Provide desktop support when required, including troubleshooting printers, scanners, and other peripherals. Job Overview Compensation ₹ Competitive Salary & Benefits Yearly Level Mid Location Jaipur Experience 2+ Years Qualification Any Graduate in related field Work Mode: Onsite Job Type: Fulltime

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance to end-users regarding hardware, software, and networking issues. The ideal candidate should be able to quickly identify problems, implement solutions, and ensure smooth daily operations. Key Responsibilities: Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Troubleshoot hardware and software issues for Windows/macOS systems. Provide support for Microsoft Office, email clients, and common business applications. Setup and maintain user accounts, permissions, and passwords. Handle LAN, WAN, and Wi-Fi configuration and basic network troubleshooting. Maintain IT asset records and documentation. Coordinate with vendors for hardware repair or replacement. Provide remote and on-site technical support to users. Ensure timely resolution of issues via ticketing system (if applicable). Required Skills: Strong knowledge of Windows OS, MS Office, and basic networking. Good understanding of desktop, laptop, and printer troubleshooting. Familiar with antivirus software and endpoint security. Strong communication and customer service skills. Ability to work independently and handle multiple tasks. Preferred Qualifications: Diploma / Degree in IT, Computer Science, or related field. Certification like CompTIA A+, Microsoft MCP/MCSA, or ITIL is a plus. Experience with remote support tools (e.g., AnyDesk, TeamViewer, RDP). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Day shift Education: Diploma (Required) Experience: Desktop support: 3 years (Required) IT support: 2 years (Required) Computer hardware: 3 years (Required) Location: Mohali, Punjab (Required) Work Location: In person

Job Title : Server Administrator On-Premise & Cloud Infrastructure Location : Ahmedabad, Gujarat, India (Work from Office) Experience : 4 6 Years Department : IT / Infrastructure & DevOps Employment Type : Full-time Keywords Server Administration, Cloud Infrastructure (AWS / Azure / GCP), VPS Providers (GoDaddy / DigitalOcean / Linode / Vultr), Linux & Windows Servers, Server Optimization, Rollback & Deployment Automation, Monitoring Tools (Zabbix / Prometheus / Grafana), Backup, Rollback & Disaster Recovery, Security & Compliance (Firewall / IAM / SSL / VPN) About The Role We are seeking a skilled and proactive Server Administrator with 35 years of hands-on experience in managing on-premise and cloud-based infrastructure. This role is central to ensuring the performance, availability, security, and scalability of our internal systems, cost effective and optimum utilization or infrastructure, staging/production environments, and DevOps pipelines. You will collaborate with developers, DevOps, and IT teams to support deployments, enforce security standards, manage infrastructure hosted across physical servers, VPS providers, and major cloud platforms (AWS, Azure, GCP), and ensure proper rollback mechanisms during deployments. Key Responsibilities Server Administration (Windows & Linux) : Install, configure, and maintain physical and virtual servers. Manage user accounts, groups, roles, and access control policies. Monitor and optimize CPU, memory, disk, and network usage. Apply security patches, updates, and software upgrades. Troubleshoot and resolve server performance issues and outages. Cloud Infrastructure Management (AWS, Azure, GCP, etc.) : Deploy, configure, and maintain cloud services including : VMs, storage, networking, and managed databases Implement cost optimization strategies and usage policies. Configure IAM roles, security groups, and cloud permissions. Monitor cloud systems using native tools like AWS CloudWatch, Azure Monitor, etc. Deployment & Rollback Management : Collaborate with DevOps and engineering teams on infrastructure deployments. Create and maintain rollback plans and scripts to recover from failed deployments. Use version-controlled configuration management to allow quick recovery to stable states. Automate and test rollback processes to ensure minimal downtime and data integrity. Document rollback procedures and ensure teams are trained to execute them when needed. Backup & Disaster Recovery : Establish and maintain backup strategies for cloud and on-prem systems. Regularly verify backup integrity and execute recovery drills. Define and implement disaster recovery plans to ensure minimal downtime. Security & Compliance : Enforce infrastructure hardening and adhere to security best practices. Manage firewalls, encryption, antivirus, and multi-factor authentication. Audit systems for vulnerabilities and apply mitigations. Handle SSL certificate management, VPN setup, and secure remote access. Monitoring & Reporting : Deploy and manage monitoring tools such as : Zabbix, Prometheus, Nagios, Grafana Create and maintain system health dashboards, uptime reports, and incident logs. Respond to alerts proactively and resolve infrastructure issues efficiently. Collaboration & Documentation : Work closely with DevOps and development teams to support CI/CD, deployments, and testing environments. Document System configurations Standard operating procedures (SOPs) Troubleshooting guides Change logs and incident resolutions Continuous Improvement : Research and recommend emerging technologies for infrastructure enhancement. Regularly review infrastructure for cost, performance, and reliability improvements. Stay current with cloud certifications, compliance standards, and industry practices. Required Skills & Qualifications 3 to 5 years of hands-on experience in server administration and infrastructure management. Strong knowledge of Windows and Linux systems administration. Proven experience with cloud platforms : AWS, Azure, GCP. Familiarity with VPS providers (DigitalOcean, Linode, Vultr, etc.). Proficient In Configuring Web servers (e.g., NGINX, Apache) Database servers (MySQL, PostgreSQL, MongoDB) DNS, SMTP, FTP, and caching servers Experience with source control hosting (GitLab, GitHub, Bitbucket) and integration with CI/CD tools. Understanding of networking concepts : TCP/IP, DNS, VPN, VLAN, routing, firewalls. Experience with monitoring and logging tools (e.g., Grafana, Prometheus, ELK stack). Knowledge of security compliance standards (e.g., ISO, SOC 2, GDPR, or internal IT audits). Good scripting skills in Bash, PowerShell, or Python for automation tasks. Preferred Skills Experience with infrastructure as code tools (Terraform, Ansible, CloudFormation). Basic knowledge of DevOps tools: Docker, Kubernetes, Helm. Experience with load balancing and high availability setups. Familiarity with SSL lifecycle management and certificate automation (e.g., Let's Encrypt). Soft Skills Strong problem-solving and critical thinking skills. Excellent communication and ability to collaborate across teams. Capable of managing priorities in a dynamic and fast-paced environment. Detail-oriented with a focus on documentation and standardization. Ability to handle conflict, resolve infrastructure bottlenecks, and support incident response. Why Join Us ? Be a foundational part of a well-established engineering and AI-focused organization. Gain exposure to hybrid infrastructure models across cloud and on-premise. Work with modern tools and practices to support real-world AI, web, and enterprise applications. Contribute to a culture of excellence, security, and reliability. (ref:hirist.tech) Show more Show less

📍 Remote | 🕐 Full-Time | 📅 Experience: 4–5 Years Are you a Windows Server pro with fluent English , top-notch verbal communication , and a customer-first mindset ? We’re looking for a Windows Support Technician with solid Windows hosting experience and excellent English communication skills —especially verbal. In this customer-facing role, you’ll assist clients via phone, chat, and email, resolving Windows-related issues while delivering clear, confident, and professional support . ✅ What You'll Work On: Windows Server (2016/2019/2022), IIS & FTP Plesk Control Panel (must-have) Active Directory, DNS, DHCP Basic SQL Server & MySQL admin SSL, firewalls, group policy, and backups Monitoring & incident response (e.g., Prometheus) ESET antivirus admin & direct customer communication Direct customer communication via phone, chat & ticket 🧠 You're a Fit If You Have: 4–5 years of Windows server/admin support Excellent English – clear, confident verbal skills + written skills Strong troubleshooting instincts A customer-first mindset with fast response skills Plesk Professional/Expert-level experience (must) Show more Show less

Key Responsibilities Manage, monitor, and maintain Windows/Linux servers, including file servers, domain controllers, and application servers. Configure and troubleshoot network devices including routers, switches, firewalls, and wireless access points. Ensure network security and data protection through proper firewall rules, antivirus systems, and backup solutions. Administer user accounts, permissions, and Group Policies via Active Directory. Perform system backups, disaster recovery planning, and periodic testing. Monitor network performance and resolve connectivity issues for LAN/WAN and VPN users. Support IT operations including hardware/software installations, troubleshooting, and routine maintenance. Maintain IT documentation related to network diagrams, asset inventory, and SOPs. Coordinate with vendors for procurement, AMC, and technical support when necessary. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. 2–5 years of proven experience in server administration and network support. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and networking protocols (TCP/IP). Experience with firewalls, VPNs, and network security tools. Familiarity with virtualization (VMware/Hyper-V) is a plus. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks effectively. Skills: problem-solving,vpns,vpn,active directory,network security tools,network + certified,firewall,communication,servers,lan,vmware,networking protocols (tcp/ip),firewalls,man,dhcp,dns,tcp/ip,virtualization (vmware/hyper-v),windows server Show more Show less

Location: Little Italy, Corporate Office Pune Job Summary: We are seeking a proactive and skilled System Administrator to manage and maintain our IT infrastructure. The ideal candidate will be responsible for ensuring the stability, security, and efficiency of all systems and networks within the organization. As a System Administrator, you will work closely with the IT team to troubleshoot issues, implement upgrades, and ensure the overall smooth functioning of our IT services. Key Responsibilities: Hardware Management Installation & Maintenance: Set up desktops, laptops, servers, printers, scanners, biometric devices, CCTV systems (DVR/NVR), routers, switches, and other peripheral devices as per company requirements. System Configuration: Assemble and configure hardware components, including system BIOS and peripheral device settings. Troubleshooting: Diagnose and repair hardware malfunctions in computers, printers, biometric systems, POS machines, and network devices. Preventive Maintenance: Conduct regular health checks and maintenance of hardware to prevent unexpected failures. Network Infrastructure: Install and manage LAN cables, patch panels, routers, access points, switches, and SonicWall firewalls for secure and stable connectivity. Asset Management: Track and maintain inventory of all IT hardware, ensuring optimal performance and timely upgrades or replacements. Server Management: Maintain physical and virtual servers (e.g., VMware ESXi), ensuring uptime, performance, and security. Compliance & Quality: Ensure all hardware complies with company standards and security protocols. Software Management : Installation & Configuration: Install, configure, and update software such as Rancelab, Rista, Tally (Server & Client), antivirus programs, and operating systems (Windows, Windows Server, macOS). POS System Support: Manage and troubleshoot POS software used across outlets to ensure seamless operations and transaction processing. Analytics & Reporting: Utilize tools like Google Data Studio to develop and maintain dashboards for business analytics and reporting. Licensing & Updates: Ensure all software licenses are up to date and systems are running the latest approved versions with necessary patches and updates. Cloud & Backup Management: Manage cloud-based applications, storage, backup systems, and disaster recovery solutions for data protection and compliance. Security Management: Implement antivirus, endpoint protection, and firewall policies to safeguard software environments from cyber threats. Integration Management: Oversee software integrations between platforms such as Urban Piper, POS systems, and third-party delivery services. User Support: Provide end-user support for all software-related issues, including email configuration, software errors, and access problems. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field (fresh graduates are encouraged to apply). Strong knowledge of network protocols, server management, and system monitoring tools. Experience with operating systems (Windows, Linux, macOS) and server management is a plus. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work in a team environment. Preferred Skills: Certification in systems administration (e.g., Microsoft Certified Systems Administrator, CompTIA Network+) is a plus. Familiarity with database management and SQL queries. Why Join Us: Opportunity to work in a dynamic, collaborative environment. Exposure to diverse IT challenges and technologies. Job Types: Full-time, Fresher Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

**Location:** Mohali, India | **Shift:** Night Shift **Job Description:** We are seeking a skilled Remote Desktop Support Executive to conduct remote troubleshooting sessions for US-based clients experiencing system and application-level issues. **Key Responsibilities:** - Utilize remote access tools (such as TeamViewer and AnyDesk) to diagnose issues. - Provide support for antivirus installation, Windows updates, and performance tuning. - Maintain clear communication with clients and ensure timely follow-ups. **Requirements:** - Proficient knowledge of remote access software. - Strong verbal communication skills. - Preferred: At least 1 year of experience in a BPO or IT support role. Job Types: Full-time, Permanent Pay: ₹19,684.44 - ₹44,679.33 per month Shift: Night shift Work Location: In person

Job Purpose To support and provide input into the digital strategy roadmap with focus on identifying opportunities and the development of design automation solutions with the support of digital and automation head within the Maintenance and Operation Groups and imparting training. To assist in upgradation projects, analytics/,artificial intelligence with respect to software including firewalls and servers as well as troubleshooting with respect to software usage for Hot Line, Cold Line, Finishing Line and provide support related to IBA Configuration and Kepware Connectivity with Individual Machine. To assist in implementation of IIOT for risk management, artificial intelligence and augmented reality projects and analytics through VEDA, Neptunus , MTEL as well as safety compliance and reporting with respect to PPE usage. Data Scientist responsibilities include: Undertaking data collection, pre-processing and analysis Building models to address business problems Presenting information using data visualization techniques. Job Context & Major Challenges Job Context: This position will be responsible :- Identify valuable data sources and automate collection processes Undertake preprocessing of structured and unstructured data Analyze large amounts of information to discover trends and patterns Build predictive models and machine-learning algorithms Combine models through ensemble modeling Present information using data visualization techniques Propose solutions and strategies to business challenges Collaborate with engineering and product development teams This role is required to assist in upgradation projects with respect to software aspects of network switches, firewalls, new servers, complete cabling of fiber optics. Criticality is assisting in Industry 4.0. project initiatives and its implementation across the plant with focus on cyber security project consisting threat detection software (Clarity), managed network switches, next generation firewalls, new servers. A critical element of the role is to assist in implementing IIOT (Industrial Internet of Things) and monitoring analytics so that big data downtime prediction breakdown prediction and risk management shared by machine centers. It involves facilitating data exchange between machine and central network and leveraging artificial intelligence for augmented reality projects. Criticality is to assist in providing reliable process data automation (auto data log in) of production data across different machine centres. This role is also required to assist in safety compliance and reporting with respect to PPE usage. Critical aspects are supporting operation and maintenance of VEDA (video analytics) and analytical prediction software (Neptunus System & Aspen MTEL System as well as installation and continuous monitoring of firewall/ anti virus software towards cyber security across the plant. Other important aspects of the role are supporting Automation engineer to add data from Scada to SQL, data from IBA to Central IBA, providing and maintaining data for user in any form required by them for third party Integration, supporting individual automation engineer to maintain and troubleshoot database for Individual machine, assisting in maintaining Siemens, Rockwell and GE software Backup with help of Automation Engineer of respective area, working with vendor to maintain IIOT and Cybersecurity Software, assisting in Digital Project initiative, maintaining L2 Data from SQL to Ekaayan, maintaining Document related to Software and License of Central Server, giving support related to Thingworx IIOT Platform and helping User to troubleshoot data related issue, giving support in respect of creating interface between machine to machine to maintain seamless data flow, providing and maintaining data for user in any form required to them, Job Challenges:o Not disturbing existing operation of plant during changeover of systems Retaining skilled manpower to maintain the sophisticated equipment and drive digitization Limited resources to manage the such huge and complicated OT network. Continuous Data Connectivity and accessibility across different machine centers for OT cyber security System for IIOT platform interim data backup plan to upkeep IIOT functionality and restoration through cloud platform. Centralized antivirus server for OT assets and its system control for patch update. Centralized health monitoring system for OT assets across the plant . Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 1) Business Excellence Assisting in continuous availability of network switches, firewalls, new servers across Hotline, Cold line and Finishing Line through preventive and breakdown maintenance as well as shutdown and overhauling Assisting in driving artificial intelligence and augmented reality project, and monitors analytics Implementing of Standard Maintenance Practices of OT Assest Assisting in availability of Central IBA system for process data Availability Assisting in maintaining Veda System to improve the safety standard of the plant Assisting in monitoring analytics in IIOT Platform to meet the business need and add values to plant KRA2 2) Cost Giving inputs for planning and budgeting with respect to CAPEX related to software associated with digitization and automation Implementing cost saving initiatives by driving continuous process improvement without compromising quality KRA3 3) Cash Monitoring spares and consumables inventory in area under jurisdiction so as to optimize working capital and improve profitability and cash flows Monitoring energy consumption within budget KRA4 4) Customer Supervising data exchange between machine and central network and installing gadgets/ cards, machine centres connected with the network to support operations Minimising response time in providing information and solutions to all internal and external customers KRA5 5) Sustainability & Compliance Implementing IIOT (Industrial Internet of Things) towards sharing big data by machine centres for downtime prediction breakdown prediction and risk management Ensuring compliance of all statutory and environmental norms to the satisfaction of all statutory bodies/ auditors Driving digitisation projects Driving WCM, Kaizen and improvement projects for continuous improvement and greater sustainability KRA6 6) Safety Implementing cyber security involving installation of firewall/ anti virus software for cyber security Assisting in maintaining Veda System to improve the safety standard of the plant Safety compliance and reporting with respect to PPE usage Show more Show less

Perform application/network penetration testing, vulnerability assessments and source code reviews. Profile an application/network, identifying threats, and developing test cases to target identified threats Identify and exploit vulnerabilities in applications and networks Manage project timelines, deadlines and expectations - including client interactions Prepare reports documenting identified issues based on internal templates Interact with clients to deliver results, provide feedback and remediation recommendations on findings. Research emerging security topics and new attack vectors Perform and review hardening of the systems and network devices. Monitoring of Critical Security alerts and reporting (IPS/ WAF/ Antivirus / Proxy Etc...) and performing log review from critical devices. Send advisories on new security alerts (Malware / Spywares etc..) Show more Show less

Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less

About The Role The Digital Experience Monitoring Engineer/Administrator role is to operate and performance-tune the digital experience monitoring platform based on Nexthink across the organization to ensure high levels of digital experience, asset management and security. This individual also participates in the planning and implementation of policies and procedures to ensure monitoring efficiency, and maintenance that is consistent with company goals, industry best practices, and regulatory requirements ? A Certified Nexthink consultant or competent professional with around 6 years of IT experience including 4+ years of extensive experience in Monitoring Tools & PowerShell scripting along with ITIL process like Incident Management, Problem Management and Change Management. ? Accountable for on-going Nexthink operations for the customer service monitoring, investigations, and remediation plans preparation/execution. ? Perform Trend analysis of workplace related business problems, identify top few incidents and work with respective teams/individual to minimize the incidents. ? Detect and indicate the possible root cause of proactive incidents that the monitoring tool flags. ? Accountable for maintenance of Customer Nexthink infrastructure, release management, capacity management etc. ? Manage and operate Nexthink tool daily which includes Nexthink analytics, proactive monitoring, create investigations, campaigns, surveys, Dashboards, reports, engage the end-user to help fixing the problem proactively, troubleshoot and perform the Root cause analysis, make sure the defined KPIs are met, automate wherever possible.Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles ? Provide actionable insights to customers and automation opportunities. ? Develop metrics, dashboard/scorecard/reports for insights and data visualization overseeing Nexthink service production plan, based on Change & Maintenance Calendars (CMC), forecasts and historical data. ? Work on taking corrective actions based on the Customer satisfaction surveys. ? Work on the service improvement programs. ? Identify area of automation for issues being reported and able to develop customized scripts based on PowerShell/ other scripting language to automate manual tasks ? Develop Remote Actions based on Windows PowerShell and advanced Nexthink Scores based on XML ? Provide new insights to integrate Platform with existing solutions and internal processes; work against a set of Service Levels (SLs) ? Implement and maintain Nexthink tool interface integration for e.g., ServiceNow, chatbot. ? Effort estimation/reviews on need basis for new projects, Training of new team members and Able to work on Knowledge acquisition and updates to related documents. ? Train and support other services in the functionalities of the platform (Nexthink) ? Engage with platform partners to enhance tool functionalities &/or to address issues with the tool. ? Analysis customer needs, goals, strategic plans, and constraint to advice the best possible use of Platform (Nexthink). ? Maintains and protects confidentiality about all aspects of Customers. ? Adheres to Code of Conduct and Mission and Value statements. ? Maintenance of role and access management of the platform (Nexthink) ? Responsible for installation and configuration of Nexthink on Modern Workplace clients ? Understand how various components works in end user environment – Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., ? Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Exp - 3-5 years, Band - B2, Location - Bangalore, CBR - 110K ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: UxM - NexThink. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Knowledge about Windows Operating System Installation and Computer Hardware Troubleshooting. Setup desktop computers and peripherals and test network connections. Maintain computer peripheral devices like printers and resolve associated problems