Analyst - Workday Learning Administrator

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RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

• Manage all administrative and technical aspects of the Workday LMS system, including uploading content, creating courses & curricula on the LMS, testing, assigning, maintaining, and reporting on learning content
• Maintains data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc.
• Serve as Tier 2 end-user support (application support, e-learning, training support requests, and other areas as requested).
• Serve as LMS subject matter expert and liaison with Global Learning COE.
• Document of customer interactions in a ServiceNow case management system by creating, tracking, and resolving cases as well as time involved.
• Run and manage regular reporting dashboards and ad-hoc reporting requests.
• Create and run regular reports for certifications, and other enablement efforts.
• Make recommendations for future improvements to content management, workflow processes, and user experience.
• Manage Knowledge Articles and Standard job aids.
• Collaborates in current and future system enhancements, configuration changes in alignment with changing business needs.
• Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA.
• Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process.
• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc.
• Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets.
• Always ensure a ‘customer first’ approach by consistently and proactively role modelling excellent customer service.
• Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value.

Qualifications

• Bachelor’s or Master’s Degree in HR stream from a recognized university.
• 5 plus years of overall experience.
• Minimum 2-4 years of experience working with Learning Management Systems.
• Experience in Workday Learning / LMS preferred.
• Experience in Content curation and troubleshoot on eLearning contents issues.
• Communicate effectively and possess strong business writing skills.
• Proficiency in training curriculum development preferred.
• Strong oral and written communication skills.
• Self-starter who is flexible, action-oriented, and possesses a strong sense of urgency.
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements.
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues.
• Strong computer skills or aptitude.
• Flexibility to work in different time zones.
• Ability to work effectively in a high-pace and deadline-driven atmosphere.
• Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement.
• Ability to work in a team environment.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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