AI Business Analyst – U.S. Operations

Company Overview

89 Solutions is a pure-play Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity. With a proven record of excellence across the United States and Australia, we lead the market in successful Moveworks implementations and Agent Studio use cases. 

Recognised as the most trusted Moveworks partner, 89 Solutions consistently drives measurable business outcomes through precision, reliability, and innovation. 

As the only partner globally with proven expertise across both Moveworks, ServiceNow and Enterprise process advisory, we bring a unique advantage to enterprises seeking seamless integration and intelligent automation across platforms. 

Moveworks is an American AI company headquartered in Mountain View, California. They develop an AI platform designed for large enterprises, utilizing natural language understanding, probabilistic machine learning, and automation to resolve workplace requests. Moveworks platform is integrated with various business communication tools and has been recognised for its innovative solutions in enterprise AI.  

Role Overview

AI Business Analyst

This position requires a strong mix of business process analysis, requirement gathering, data interpretation, and stakeholder communication.

Key Responsibilities

• Lead Discovery & Use Case Definition –

  Collaborate with stakeholders to identify automation opportunities and define impactful conversational AI use cases.  

• Document Functional Requirements –

  Capture detailed requirements for platform configuration, including current process, desired state, user journeys, data flows, and integration needs.  

• Design Conversational Experiences –

  Work with technical teams to shape user intents, decision trees, and triggers across platforms such as but not limited to Slack, Teams, ServiceNow, and Salesforce.  

• Support Implementation & Testing –

  Assist in configuring and validating AI use cases to ensure alignment with business goals and technical feasibility.  

• Facilitate Stakeholder Engagement –

  Drive alignment through regular updates, demos, and feedback sessions to support adoption and continuous improvement.  

• Lead Knowledge and Content Review Projects

  , including analysing user behavior, reviewing knowledge gaps, and improving existing self-service content across platforms like SharePoint, ServiceNow, or Highspot.

• Champion AI-Ready Content Best Practices

  , ensuring knowledge articles and enterprise content are optimised for machine learning and conversational interfaces.

• Facilitate Change Management

   through stakeholder communications, demos, training, and feedback collection to ensure solution adoption and continuous improvement.

• Provide Regular Status Updates and Executive Reporting

   to ensure visibility, transparency, and accountability at every project stage.

Qualifications

• 3-5 years

  in business analysis, preferably in enterprise SaaS, AI, or automation platforms.
• Proven success in

  greenfield technology implementations

  , particularly in AI, automation, or enterprise platforms (e.g., ServiceNow, Salesforce, MS Teams).

• Experience with enterprise platforms

  such as ServiceNow, Salesforce, Slack, Microsoft Teams, or similar.
• Experience working in

  Agile or hybrid project environments

  .

• Excellent communication and documentation skills

  , with the ability to translate business needs into technical requirements.

• Analytical mindset

  with experience in data-driven decision-making and performance analysis.

Preferred Certifications

• CBAP -IIBA, PMI-PBA,

  or equivalent business analysis certification.

• Certified Scrum Product Owner (CSPO)

  or similar Agile qualification.

• AI/ML or automation-specific training

  (e.g., Microsoft AI Fundamentals, UiPath, or Dialogue flow).

Why Join 89 Solutions

Joining 89 Solutions offers the opportunity to lead the U.S. expansion of a forward-thinking AI consulting firm. You will play a pivotal role in shaping the company's growth trajectory, working closely with industry leaders like Moveworks, and delivering impactful AI solutions to clients.

Application Process

Interested candidates are invited to apply directly through this LinkedIn job post by submitting their resume and answering the screening questions.