About Moveworks & 89 Solutions ----------------------------------- Moveworks is an Enterprise Agentic AI platform for employee support across across all departments (IT, HR, Finance, Marketing etc). It offers an AI assistant that integrates with all applications in a company and helps employees to find information, take actions, and receive notifications – all via a single chatbot. Moveworks is used by 350+ companies worldwide including Github, Salesforce, Slack, Linkedin, Coca-Cola, Spotify, Airbnb, Honeywell, CVS Pharmacy and many more. 89 Solutions is pure-play Moveworks partner. We help customers implement Moveworks and build AI agents by integrating Moveworks with customer’s applications. We also have our own products that complement Moveworks and help customers with AI adoption challenges. At 89 Solutions, our core values are: · Be outcome driven · Have fun! · People over profit Responsibilities ---------------- As a Technical Consultant: You will learn the ins-and-outs of the Moveworks platform (on-the-job training) Work on new Moveworks implementations for customers (greenfield projects) Build AI agents on the Moveworks platform (brownfield projects) Utilize your software development skills to help enhance 89 Solutions’s product portfolio Work closely with international colleagues and customers (largely U.S. based) Have fun along the way! Qualifications --------------- Bachelors or Masters in Computer Science or similar areas Required Experience – Graduate to 3 years Excellent back-end software development experience in Python Experience with APIs and integrations - Understanding of API technologies (REST, SOAP) and authentication mechanisms (e.g. OAuth2, JWT) Experience using API tools like Postman or Insomnia Excellent written and communication skills Good technical documentation skills General understanding of AI technologies and terminologies Analytical thinker and good problem-solving skills Bonus points if you have: -------------------------- Development experience on at least one cloud platform – AWS, Azure, Google Cloud (GCP) Experience building integrations with enterprise platforms like Salesforce, ServiceNow, SAP suite, Coupa, Ariba, Oracle etc. Prior experience working in a consulting or professional services company Open-source software contributions or personal/hobby software projects
About Moveworks & 89 Solutions ----------------------------------- Moveworks is an Enterprise Agentic AI platform for employee support across across all departments (IT, HR, Finance, Marketing etc). It offers an AI assistant that integrates with all applications in a company and helps employees to find information, take actions, and receive notifications – all via a single chatbot. Moveworks is used by 350+ companies worldwide including Github, Salesforce, Slack, Linkedin, Coca-Cola, Spotify, Airbnb, Honeywell, CVS Pharmacy and many more. ServiceNow announced in March 2025 that it’s going to acquire Moveworks for $2.85 billion. ServiceNow has committed to keep Moveworks as a separate product and brand post-acquisition. 89 Solutions is pure-play Moveworks partner . We help customers implement Moveworks and build AI agents that integrate with their applications. We also have our own product portfolio that complement Moveworks and help customers with AI adoption challenges. At 89 Solutions, our core values are: · Be outcome driven · Have fun! · People over profit Responsibilities ---------------------------- As a Senior Technical Consultant: You will learn the ins-and-outs of the Moveworks platform (on-the-job training) Work on new Moveworks implementations for customers (greenfield projects) Build AI agents on the Moveworks platform using Agent Studio (brownfield projects) -- Conduct technical analysis and workshops with customers to design the integrations for these AI agents -- Prepare Solution Design document for the AI agents and their supporting integrations -- Lead successful implementation of the AI agents & integrations by working closely with your team as well as key customer stakeholders (application admins and architects) Utilize your software development skills to enhance 89 Solutions’s product portfolio Work closely with international colleagues and customers (largely U.S. based) Have fun along the way! This is a great role to learn Moveworks - the leading enterprise Agentic AI platform - that is going to soon become part of the ServiceNow ecosystem. Qualifications ---------------------------- 3+ years of back-end software development experience in Python Experience with solution design, preferably for integrations. Experience with creating solution design diagrams to effectively convey your designs (e.g. data model diagrams, data flow diagrams, component diagrams, C4 diagrams, component diagrams, sequence diagrams). Experience working closely with software/enterprise architects Strong experience with APIs and integrations - -- Understanding of API technologies (REST, SOAP) and authentication mechanisms (e.g. OAuth2, JWT) -- Understanding of JSON & XML -- Experience using API tools like Postman or Insomnia -- Experience with middleware/iPaaS tools preferable Bachelors or Masters in Computer Science or similar areas Excellent written and communication skills Great technical documentation skills Analytical thinker and good problem-solving skills General understanding of AI technologies and terminologies Bonus Points for ---------------------------- Prior experience working in a consulting or professional services company Development experience on at least one cloud platform – AWS, Azure, Google Cloud (GCP) Experience building integrations with enterprise platforms like Salesforce, ServiceNow, SAP suite, Coupa, Ariba, Oracle etc. Open-source software contributions or personal/hobby software projects
Company Overview 89 Solutions is a pure-play Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity. With a proven record of excellence across the United States and Australia, we lead the market in successful Moveworks implementations and Agent Studio use cases. Recognised as the most trusted Moveworks partner, 89 Solutions consistently drives measurable business outcomes through precision, reliability, and innovation. As the only partner globally with proven expertise across both Moveworks, ServiceNow and Enterprise process advisory, we bring a unique advantage to enterprises seeking seamless integration and intelligent automation across platforms. Moveworks is an American AI company headquartered in Mountain View, California. They develop an AI platform designed for large enterprises, utilizing natural language understanding, probabilistic machine learning, and automation to resolve workplace requests. Moveworks platform is integrated with various business communication tools and has been recognised for its innovative solutions in enterprise AI. Role Overview The AI Business Analyst supports the delivery of enterprise AI and automation solutions by bridging business needs with technical capabilities. This role focuses on business process analysis, stakeholder engagement, and functional requirement documentation to ensure the successful implementation and adoption of AI use cases such as conversational agents and intelligent knowledge systems. This position requires a strong mix of business process analysis, requirement gathering, data interpretation, and stakeholder communication. Key Responsibilities Lead Discovery & Use Case Definition – Collaborate with stakeholders to identify automation opportunities and define impactful conversational AI use cases. Document Functional Requirements – Capture detailed requirements for platform configuration, including current process, desired state, user journeys, data flows, and integration needs. Design Conversational Experiences – Work with technical teams to shape user intents, decision trees, and triggers across platforms such as but not limited to Slack, Teams, ServiceNow, and Salesforce. Support Implementation & Testing – Assist in configuring and validating AI use cases to ensure alignment with business goals and technical feasibility. Facilitate Stakeholder Engagement – Drive alignment through regular updates, demos, and feedback sessions to support adoption and continuous improvement. Lead Knowledge and Content Review Projects , including analysing user behavior, reviewing knowledge gaps, and improving existing self-service content across platforms like SharePoint, ServiceNow, or Highspot. Champion AI-Ready Content Best Practices , ensuring knowledge articles and enterprise content are optimised for machine learning and conversational interfaces. Facilitate Change Management through stakeholder communications, demos, training, and feedback collection to ensure solution adoption and continuous improvement. Provide Regular Status Updates and Executive Reporting to ensure visibility, transparency, and accountability at every project stage. Qualifications 3-5 years in business analysis, preferably in enterprise SaaS, AI, or automation platforms. Proven success in greenfield technology implementations , particularly in AI, automation, or enterprise platforms (e.g., ServiceNow, Salesforce, MS Teams). Experience with enterprise platforms such as ServiceNow, Salesforce, Slack, Microsoft Teams, or similar. Experience working in Agile or hybrid project environments . Excellent communication and documentation skills , with the ability to translate business needs into technical requirements. Analytical mindset with experience in data-driven decision-making and performance analysis. Preferred Certifications CBAP -IIBA, PMI-PBA, or equivalent business analysis certification. Certified Scrum Product Owner (CSPO) or similar Agile qualification. AI/ML or automation-specific training (e.g., Microsoft AI Fundamentals, UiPath, or Dialogue flow). Why Join 89 Solutions Joining 89 Solutions offers the opportunity to lead the U.S. expansion of a forward-thinking AI consulting firm. You will play a pivotal role in shaping the company's growth trajectory, working closely with industry leaders like Moveworks, and delivering impactful AI solutions to clients. Application Process Interested candidates are invited to apply directly through this LinkedIn job post by submitting their resume and answering the screening questions.