About Marut
Marut Drones
is India's leading Industrial Drone Manufacturer based in Hyderabad. Known for our powerful and innovative drones, we have developed popular models like Agricopter for precision agriculture, Hepicopter for long-range deliveries, Seed copter for afforestation, and Marut ZAP for mosquito eradication and disease prediction.Marut Drones has been
recognized with numerous prestigious awards
for its innovation and contributions to various sectors. These accolades include the
FICCI Award for Sustainable Agriculture
, the
Telangana State Industries Award 2022
for
Best Startup
, the
NASSCOM Emerging Technology Award for Drones and AI
, and the
South India Business Award
. These awards highlight the company's commitment to excellence, sustainability, and its transformative impact across industries.Marut Drones is seeking an
After Sales Manager
to lead post-sales support activities and ensure the highest level of customer satisfaction. The role involves overseeing installation, maintenance, repairs, training, and customer support services for our drone products, ensuring seamless operation and long-term customer relationships.
Key Responsibilities
After Sales Support & Service Management:
- Manage and oversee the after-sales service processes, including product installations, troubleshooting, repairs, and maintenance.
- Ensure customers receive comprehensive product training and support post-purchase to maximize their experience with Marut Drones.
- Supervise the after-sales team to provide exceptional customer support, including responding to queries, providing solutions, and ensuring fast issue resolution.
Customer Relationship Management
- Build and maintain long-term relationships with customers, ensuring high levels of satisfaction and customer retention.
- Act as the primary point of contact for customers regarding after-sales support and service-related issues.
- Collect customer feedback to assess product performance and service quality, using insights to drive product improvements.
Product Support & Troubleshooting
- Oversee the repair and maintenance services for drones, ensuring timely and efficient repairs in line with company standards.
- Work closely with the technical team to provide in-depth troubleshooting and resolution of technical issues reported by customers.
Training & Documentation
- Organize and deliver training sessions for customers on the proper use, maintenance, and troubleshooting of drone products.
- Ensure the development and distribution of user manuals, technical documentation, and service guides to customers.
Service Delivery & Performance Metrics
- Track service performance metrics, including response times, resolution times, and customer satisfaction scores.
- Implement service strategies to continuously improve after-sales support and ensure prompt delivery of services.
Team Management & Coordination
- Manage and lead the after-sales team, ensuring effective communication, training, and support across the team.
- Coordinate with other departments (Sales, Product, R&D) to address customer issues and improve product quality and service efficiency.
Knowledge And Skill Required
- Strong knowledge of drone products, technology, and troubleshooting techniques.
- Experience in customer service or after-sales support, preferably in the technology or aerospace sectors.
- Excellent communication and interpersonal skills, with the ability to interact with customers and internal teams.
- Strong problem-solving skills and ability to manage service delivery processes effectively.
- Ability to manage a team and foster a collaborative, customer-focused environment.
Qualifications
- Bachelor’s degree in Engineering, Technology, Business Administration, or a related field.
- 5+ years of experience in after-sales service or customer support management, with at least 2 years in a leadership role.
- Experience in the drone, aerospace, or technology industry is highly preferred.
- Technical background or knowledge in aviation systems or drone operations is a plus.
Compensation
Competitive and we are open to discuss.
