About Indofast Energy: Indofast Swap Energy Pvt. Ltd. (ISEPL) is a joint venture between Indian Oil Corporation Ltd (IOCL) and SUN Mobility. IFSE combines the strengths of its formidable partners – SUN Mobility’s proven battery swapping technology with IOCL’s extensive network and expertise, the company will be laying the groundwork for a revolutionary plan. IFSE expects to scale up to over 10,000 battery-swapping stations over 40 cities in next 3 years and aims to establish and deploy one of the largest battery-swapping infrastructure networks by 2030. Job Description – Manager – Network Planning The primary responsibility for the Manager would be to suggest ways to help scale the Battery Swapping Station (BSS) network in the most efficient manner while maintaining utilization and revenue targets. This task will include (but not be limited to) proposing new sites for setting up Battery Swapping Stations (BSS); analyse existing network to propose adding/ removing BSS to optimize for utilization; work closely with Business Development team, Site Acquisition team, and Field Operations (Deployment and Operations) team to understand new requirement and track the progress of site energization; and work to report and solve any externalities in the process. The candidate will be responsible to further communicate the progress on site energisation and operations to management in an efficient manner. To facilitate this, the candidate will be responsible for building new tools/model that support business decisions and program management. The candidate is expected to be able to quantify qualitative factors in the process of planning and setting up BSS. This is a high impact, hands-on & high visibility role and includes exposure to business heads within Indofast & its partner organizations. The candidate will get the opportunity to work on the most exciting, real-life business problems being solved in the fast-growing electric vehicle market in India. The insights gathered, inputs shared, and models developed by the candidate will directly support decision making of central planning team, business development team, field operations team and senior management at Indofast. Due to the high impact nature of this role, the candidate is expected to bring passion, curiosity, hard work and high levels of professionalism to the table for this opportunity. Key Expectations: • Candidate would be expected to have excellent communication skills to work with cross-functional teams • Candidate should develop a working understanding of the lines of business that Indofast is involved in • Candidate should have excellent spatial awareness, which may be complemented with expertise in spatial analysis software – QGIS, ArcGIS etc. • Candidate would be expected to develop a working technical understanding of the process of charging site energization • Candidate would be expected to publish comprehensive reports upon timeline adherence, problems faced and possible solutions/ alternatives • Candidate would be expected to create reporting and communication framework with Field Ops team to monitor field assets • Candidate would be expected to establish a robust process to monitor asset utilization, and recommend actions to be taken to improve aggregate level asset utilization Key Qualifications: • Minimum 4 years of professional experience (internship periods discounted) in relevant fields • Past experience in network-based companies such as telecom and energy sector would be preferred • Professional undergraduate degree from a Tier 1 college. MBA would be preferred. • Expertise with Office tools to be able to effectively communicate ideas to senior management • Expertise in Project Management tools to effectively manage battery swapping station deployment process Key Qualifications: •Minimum 4 years of professional experience (internship periods discounted) in relevant fields •Past experience in network-based companies such as telecom and energy sector would be preferred •Professional undergraduate degree from a Tier 1 college. MBA would be preferred. •Expertise with Office tools to be able to effectively communicate ideas to senior management Expertise in Project Management tools to effectively manage battery swapping station deployment process Show more Show less

Job Summary: The Program Manager – After Sales is responsible for driving, coordinating, and improving all post-sale customer support programs, including service delivery at customer locations, service ticketing, technician scheduling, and customer satisfaction initiatives. This role ensures seamless coordination between departments and manages service performance metrics, issue resolution workflows, and process improvements to enhance the customer experience. Key Responsibilities: 🔧 Program & Process Management Oversee the end-to-end after-sales service lifecycle—from complaint registration to ticket closure. Drive implementation of at-client location onboarding, training and servicing Ensure timely resolution of customer complaints, with high first-time fix rates. Standardize operating procedures (SOPs) across service locations 🤝 Cross-Functional Coordination Liaise with call center, CRM operations, field service, logistics, and quality teams. Track escalations and coordinate with service centers and field technicians. Ensure ticket routing logic and technician assignment workflows are optimized. 📊 Performance Monitoring & Reporting Define KPIs such as TAT (Turnaround Time), CSAT, First-Time Fix Rate, etc. Monitor dashboards and generate regular reports for senior management. Conduct root cause analysis for repeat complaints and service gaps. 👨‍🔧 Technician Training & Field Enablement Work with training teams to ensure field technicians are skilled and certified. Support onboarding of new service partners or third-party providers. Ensure field teams follow safety, quality, and compliance protocols. Requirements: ✅ Qualifications: Bachelor’s degree in Engineering, Business Administration, or related field. MBA preferred (but not mandatory). 🧠 Experience: 4–7 years of experience in after-sales, service operations, or program management (automotive, EV industry preferred). Prior experience managing field service or customer support programs is a must. 🛠️ Skills: Strong knowledge of CRM platforms, ticketing tools, and service management software. Excellent project management, analytical, and problem-solving skills. Customer-first mindset with a passion for operational excellence. Strong communication and stakeholder management abilities. Show more Show less

Experience: Min 12+ years. Roles & Responsibilities: Identify and onboard retrofit dealers within assigned territories. Ensure smooth execution of the end-to-end dealer onboarding process. Collaborate with dealers and the sales team to facilitate customer onboarding. Liaise with local unions and government authorities to support business operations. Develop and implement effective sales strategies to drive market growth. Support dealer management, customer service, and conduct competition benchmarking. Monitor daily targets, resolve operational issues, and ensure revenue achievement through timely reporting and follow-ups. Qualification : Degree/Diploma with a automobile sales and service background. Industry Expertise: Automobile industry (2W OR 3W) only Languages : English/Hindi and local telugu language. For better turn-around please reach out to careers@indofastenergy.com Show more Show less

Location: Hyderbad & Warangal  About INDOFAST: INDOFAST is a 50:50 joint venture between IOCL and SUN Mobility. This joint venture will oversee network deployment, operations and business development. At INDOFAST, we aim to make electric vehicles affordable and accessible to all. We believe electric vehicles are the future of mobility, and we strive to accelerate their adoption with our innovative battery swapping solutions. These solutions are interoperable across various vehicle platforms and form factors, making them future-proof, sustainable, and highly scalable. With our state-of-the-art Smart Batteries and a vast network of IoT-enabled Swap Points, long EV charging times, high upfront costs, and range anxiety are a thing of the past. Through collaborations and partnerships with leading vehicle manufacturers, battery cell technology providers, fleet operators, ride-sharing players, and last-mile transport operators, we are proud to be at the forefront of the EV revolution. News about INDOFAST: Indian Oil ties up with Sun Mobility for battery-swapping business Key Responsibilities: Identify and onboard retrofit dealers within assigned territories. Ensure smooth execution of the end-to-end dealer onboarding process. Collaborate with dealers and the sales team to facilitate customer onboarding. Liaise with local unions and government authorities to support business operations. Develop and implement effective sales strategies to drive market growth. Support dealer management, customer service, and conduct competition benchmarking. Monitor daily targets, resolve operational issues, and ensure revenue achievement through timely reporting and follow-ups. Key Skills: 4–6 years of experience into Automobile industry Diploma with automobile sales and service background Languages: Must know the local Telugu, Hindi and Englist languages Show more Show less

Job Title: Area Sales Manager Location: Hyderbad & Warangal About INDOFAST: INDOFAST is a 50:50 joint venture between IOCL and SUN Mobility. This joint venture will oversee network deployment, operations and business development. At INDOFAST, we aim to make electric vehicles affordable and accessible to all. We believe electric vehicles are the future of mobility, and we strive to accelerate their adoption with our innovative battery swapping solutions. These solutions are interoperable across various vehicle platforms and form factors, making them future-proof, sustainable, and highly scalable. With our state-of-the-art Smart Batteries and a vast network of IoT-enabled Swap Points, long EV charging times, high upfront costs, and range anxiety are a thing of the past. Through collaborations and partnerships with leading vehicle manufacturers, battery cell technology providers, fleet operators, ride-sharing players, and last-mile transport operators, we are proud to be at the forefront of the EV revolution. News about INDOFAST: Indian Oil ties up with Sun Mobility for battery-swapping business Key Responsibilities: Identify and onboard retrofit dealers within assigned territories. Ensure smooth execution of the end-to-end dealer onboarding process. Collaborate with dealers and the sales team to facilitate customer onboarding. Liaise with local unions and government authorities to support business operations. Develop and implement effective sales strategies to drive market growth. Support dealer management, customer service, and conduct competition benchmarking. Monitor daily targets, resolve operational issues, and ensure revenue achievement through timely reporting and follow-ups. Key Skills: · 4–6 years of experience into Automobile industry · Diploma with automobile sales and service background · Languages: Must know the local Telugu, Hindi and Englist languages Show more Show less

1. Strategic Program Management • Lead end-to-end program planning and execution across customer onboarding, asset lifecycle, and process compliance domains • Design and implement control frameworks for minimizing business risk and driving adherence to SOPs • Proactively track program KPIs and course-correct where required to ensure delivery and adoption 2. Asset Risk Identification & Mitigation • Identify, investigate, and mitigate risks related to battery and vehicle assets across customer lifecycles • Design system-driven alerts, audit dashboards, and intervention strategies to address asset theft, misuse, or operational leakage • Build data-backed narratives for senior leadership on asset loss reduction and risk governance 3. Process & Business Excellence • Identify operational inefficiencies and drive structured process improvements using best practices in SOP design, RCA, and continuous improvement to reduce asset loss • Collaborate with tech, product, and field teams to digitize and automate high-risk or manual workflows • Champion implementation of new operating models and scalable processes aligned with business goals 4. Data, Reporting & Systems Integration • Define and track OKRs related to recovery, onboarding hygiene, and at-risk asset identification • Liaise with BI and product teams to prioritize and roll out system features, BRDs, and process automation tools Key Requirements: • 6+ years of experience in program management, strategy and planning, or business excellence roles • Tier 1 Education - IIT/IIM or similar qualifications • Exposure to domains like asset lifecycle management, mobility, logistics, or EV operations is a strong plus • Strong experience in managing high-impact cross-functional programs (ability to influence without authority) • Proficiency in advanced Excel, G-suite, and dashboards/BI tools (SQL/Python is a plus) Show more Show less

About Indofast Energy: Indofast Swap Energy Pvt. Ltd. (ISEPL) is a joint venture between Indian Oil Corporation Ltd (IOCL) and SUN Mobility. IFSE combines the strengths of its formidable partners – SUN Mobility’s proven battery swapping technology with IOCL’s extensive network and expertise, the company will be laying the groundwork for a revolutionary plan. IFSE expects to scale up to over 10,000 battery-swapping stations over 40 cities in next 3 years and aims to establish and deploy one of the largest battery-swapping infrastructure networks by 2030. Job Description – Manager – Network Planning The primary responsibility for the Manager would be to suggest ways to help scale the Battery Swapping Station (BSS) network in the most efficient manner while maintaining utilization and revenue targets. This task will include (but not be limited to) proposing new sites for setting up Battery Swapping Stations (BSS); analyse existing network to propose adding/ removing BSS to optimize for utilization; work closely with Business Development team, Site Acquisition team, and Field Operations (Deployment and Operations) team to understand new requirement and track the progress of site energization; and work to report and solve any externalities in the process. The candidate will be responsible to further communicate the progress on site energisation and operations to management in an efficient manner. To facilitate this, the candidate will be responsible for building new tools/model that support business decisions and program management. The candidate is expected to be able to quantify qualitative factors in the process of planning and setting up BSS. This is a high impact, hands-on & high visibility role and includes exposure to business heads within Indofast & its partner organizations. The candidate will get the opportunity to work on the most exciting, real-life business problems being solved in the fast-growing electric vehicle market in India. The insights gathered, inputs shared, and models developed by the candidate will directly support decision making of central planning team, business development team, field operations team and senior management at Indofast. Due to the high impact nature of this role, the candidate is expected to bring passion, curiosity, hard work and high levels of professionalism to the table for this opportunity. Key Expectations: • Candidate would be expected to have excellent communication skills to work with cross-functional teams • Candidate should develop a working understanding of the lines of business that Indofast is involved in • Candidate should have excellent spatial awareness, which may be complemented with expertise in spatial analysis software – QGIS, ArcGIS etc. • Candidate would be expected to develop a working technical understanding of the process of charging site energization • Candidate would be expected to publish comprehensive reports upon timeline adherence, problems faced and possible solutions/ alternatives • Candidate would be expected to create reporting and communication framework with Field Ops team to monitor field assets • Candidate would be expected to establish a robust process to monitor asset utilization, and recommend actions to be taken to improve aggregate level asset utilization Key Qualifications: • Minimum 4 years of professional experience (internship periods discounted) in relevant fields • Past experience in network-based companies such as telecom and energy sector would be preferred • Professional undergraduate degree from a Tier 1 college. MBA would be preferred. • Expertise with Office tools to be able to effectively communicate ideas to senior management • Expertise in Project Management tools to effectively manage battery swapping station deployment process Key Qualifications: •Minimum 4 years of professional experience (internship periods discounted) in relevant fields •Past experience in network-based companies such as telecom and energy sector would be preferred •Professional undergraduate degree from a Tier 1 college. MBA would be preferred. •Expertise with Office tools to be able to effectively communicate ideas to senior management Expertise in Project Management tools to effectively manage battery swapping station deployment process Show more Show less