Admin

The Back Office Executive plays a critical role in supporting front-line operations by managing documentation, coordinating administrative tasks, ensuring timely follow-ups, and delivering excellent customer service. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. 🛠️ Key Responsibilities: Documentation Management Prepare, review, and maintain business documents, agreements, and reports. Ensure accurate filing and digital archiving of records. Coordinate with internal teams for document approvals and updates. Customer Service Support Respond to customer inquiries via email, phone, or chat. Resolve basic issues and escalate complex cases to relevant departments. Maintain customer satisfaction through timely and professional communication. Follow-Up Coordination Track pending tasks, payments, and documentation. Follow up with clients, vendors, and internal teams to ensure timely completion. Maintain logs and trackers for accountability. Administrative Management Handle day-to-day office operations including scheduling, inventory, and supplies. Support HR and payroll processes as needed. Assist in organizing meetings, travel plans, and company events. Operational Support Collaborate with sales, procurement, and logistics teams to ensure smooth workflow. Generate reports and summaries for management review. Monitor compliance with internal policies and external regulations. Required Skills & Expertise: Strong proficiency in MS Office (Word, Excel) Excellent written and verbal communication Ability to manage multiple tasks with precision Customer-centric mindset with problem-solving ability Experience in handling confidential documents and data Familiarity with CRM or Tally Prime systems is a plus