Job
Description
Admin cum IT Job Description (Retail Industry)
Job Title:Admin cum IT Executive
Department:Administration / IT
Industry:Retail (Multi-branch or Store Operations)
Reporting To:HR Head / Operations Manager / Cluster Head
Job Summary:The Admin cum IT Executive is responsible for overseeing the day-to-day administrative activities and ensuring smooth IT operations across all retail branches. This role supports store infrastructure, employee systems, data management, and general administrative coordination to ensure efficiency and compliance with company standards.
Key Responsibilities:Administrative Duties:· Maintain and manage office and store administrative operations, ensuring timely support to all departments.
· Handle procurement of office and store supplies (stationery, IT peripherals, utilities).
· Manage maintenance of office premises, furniture, CCTV, and other infrastructure.
· Assist HR and Operations teams with document control, staff attendance, and asset issuance.
· Support branch opening/closing documentation and vendor coordination.
· Maintain records for AMC, utility bills, and vendor payments.
· Coordinate courier, housekeeping, security, and facility management.
· Prepare MIS reports related to administration and asset management.
IT Responsibilities:· Install, configure, and maintain IT systems including desktops, printers, routers, and POS (billing) systems in stores.
· Provide first-level IT support to all retail outlets (hardware, network, and software troubleshooting).
· Manage email IDs, employee logins, and data access permissions in coordination with HR.
· Maintain data backups and ensure system security across branches.
· Coordinate with external IT vendors for system upgrades, AMC, or repair.
· Monitor CCTV systems, biometric attendance devices, and POS connectivity.
· Support software integrations like billing systems, HR software, and attendance systems.
· Track IT inventory and maintain asset register for all company hardware.
Skills & Competencies:· Strong knowledge of MS Office, Windows, Networking, and basic hardware troubleshooting.
· Good understanding of retail POS systems and attendance software.
· Excellent organizational and multitasking abilities.
· Strong coordination and communication skills with internal and external teams.
· Problem-solving and proactive maintenance approach.
Qualification & Experience:· Bachelor’s Degree in IT, Computer Science, or Business Administration.
· 2–5 years of experience in Admin or IT support, preferably in retail or multi-store setup.
· Familiarity with ERP/POS systems and attendance/payroll tools preferred.
Work Location:Head Office with regular travel to retail outlets/branches as required.
Performance Indicators (KPIs):· System uptime across stores.
· Response and resolution time for IT issues.
· Cost control and timely vendor payments.
· Timely availability of admin resources and utilities.
· Accuracy of asset and IT inventory records.
