Accounts Receivable Collections-Voice Process

Accounts Receivable-Collections (Voice Process Only)

Location:

About the Role

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone and email in a professional and courteous manner.
  
• Resolve issues efficiently while maintaining a positive customer experience.
  
• Make outbound calls for follow-ups, feedback, and service updates.
  
• Maintain accurate records of all customer interactions in the CRM system.
  
• Update clients in real time via email regarding the current status of each request.
  
• Communicate professionally with US clients and internal stakeholders.
  
• Manage utility account setup and ensure accurate information entry.
  
• Contact vendors to collect, verify, and maintain required documentation.
  
• Proactively take action on vendor accounts and notify clients of any observed issues.
  
• Assist in accounting collection and fund tracking activities.
  
• Handle client queries promptly while ensuring confidentiality and accuracy.
  
• Contact clients via Teams, email, or in-person (as applicable) to discuss overdue accounts.
  
• Negotiate payment arrangements and provide debt resolution solutions.
  
• Maintain detailed records of all collection activities and communications.
  
• Monitor account status and follow up on payment plans.
  
• Prepare and send collection letters or legal notices as necessary.
  
• Collaborate with internal departments to resolve customer issues affecting payment.
  

Requirements

• Proven experience in a

  voice-based customer service or collections role

  for at least 3+ years.

• Fluency in US English accent

  is a must.
• Excellent verbal communication and listening skills.
  
• Ability to multitask, manage time effectively, and handle difficult conversations with professionalism and empathy.
  

• Bachelors degree required

  (Finance, Business, or a related field).

Required Skills and Qualifications

• Strong communication, negotiation, and interpersonal skills.
  
• Excellent organizational skills and attention to detail.
  
• Proficiency in using CRM tools, collection software, SAP Business One, NetSuite, and Microsoft Excel.
  
• Knowledge of relevant laws and regulations related to debt collection.
  
• Ability to work independently and as part of a team.
  

Technical Requirements

• System:

  Windows laptop/desktop (Intel i5 or higher, minimum 8GB RAM).

• Screen:

  Minimum 14 inches, Full HD (19201080 resolution).

• Internet:

  High-speed broadband connection (100 Mbps or higher).

About ARDEM

Business Process Outsourcing (BPO)

Join us and be part of a team transforming the future of business process outsourcing.