Project Manager(US Outsourcing Process)_10+yrs

Job Description

Senior Project Owner (SPO) Utility/Energy Division Job Title: Senior Project Owner (SPO) - Utility & Energy Division Company: ARDEM Data Services Location: Remote Shift: 6:00 PM to 3:00 AM About Us: ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation and Business Process Outsourcing Services. We are seeking experienced Senior Project Owners (SPOs) specializing in Utility & Energy Sector projects. This role requires expertise in utility bill processing, energy data analysis, and workflow development to optimize operational efficiency. Responsibilities and Duties: Project Management: • Manage and oversee multiple utility and energy sector projects concurrently, ensuring timely and budget-friendly execution. • Serve as the main client liaison, ensuring clear communication and alignment on project expectations. • Develop project plans, milestones, and performance metrics to track progress effectively. Team Leadership: • Lead and manage a team of process analysts handling utility data processing. • Assign responsibilities based on expertise, ensuring efficient resource utilization. • Conduct team huddles and performance reviews, providing feedback for improvement. Quality Assurance: • Act as a quality checker, ensuring utility bill data processing meets high accuracy standards. • Implement quality control measures, including Root Cause Analysis (RCA) and Corrective Actions. • Maintain HQC, DQC, and FQC checklists for project tracking and final quality control. Process Improvement: • Analyze utility data processing workflows and recommend efficiency improvements. • Implement automation and best practices for utility billing and energy consumption data. • Keep processing logs, work instructions, and process maps up to date. Workflow Development: • Design and develop workflow processes for utility bill audits and energy data reconciliation. • Create training plans and ensure all team members are proficient in handling utility sector projects. Client Communication: • Communicate effectively in English with utility and energy clients to clarify project requirements. • Provide regular updates on progress, challenges, and resolution strategies. Required Experience, Skills, and Qualifications: • Bachelor's degree (Preferred: BTech- Engineering background only)) • 12 years of utility project management experience, with at least 7+ years in a leadershiprole • Experience handling utility bill processing, energy data analysis, or sustainability reporting • Ability to manage 15-20 projects with teams of 1-5 analysts or a single large project with30-50 analysts • Expertise in utility bill formats, energy consumption analysis, and ESGreporting • Strong understanding of data processing workflows, automation, and regulatory compliance • Proficiency in developing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs) • Experience with Root Cause Analysis (RCA) and Corrective Action Plans (CAPs) • Strong English communication skills, with the ability to present confidently in video calls and client meetings Technical Requirements: • Laptop or Desktop: Windows (i3/i5 or higher, 8GB RAM minimum) • Screen: 14 inches, Full HD (19201080) • Internet Speed: 100 Mbps or higher