ACCOUNT MANAGER - (US DEBT COLLECTION / TRANSITION MANAGEMENT )

Industry & Sector:

Position:

• Lead delivery for assigned US debt collection portfolios, driving recovery targets, SLA adherence, and day-to-day operational excellence.
• Manage end-to-end client transitions: plan cutovers, coordinate data migration and knowledge transfer, execute go-live activities, and stabilise post-transition operations.
• Coach and supervise collections teams—set performance goals, implement negotiation strategies, and run targeted quality and training interventions.
• Ensure full regulatory and quality compliance (FDCPA/TCPA), handle escalations and dispute resolution, and maintain audit-ready documentation.
• Own client relationships and communication: deliver regular reporting, actionable insights, and continuous improvement roadmaps to stakeholders.
• Optimize tools and processes using CRM and dialer analytics to improve recovery rates, reduce rollbacks, and increase operational efficiency.
  

Skills & Qualifications

• US debt collections
• Fair Debt Collection Practices Act (FDCPA)
• Telephone Consumer Protection Act (TCPA)
• Skip tracing
• Negotiation
• Predictive dialer systems
• Salesforce
• Collections reporting
  

Preferred

• Five9
• Avaya
• Portfolio transition management
  

Qualifications & Candidate Profile

• Proven experience managing US consumer debt collection accounts with responsibility for performance and client reporting.
• Hands-on experience leading portfolio transitions or operational migrations between vendors or programs.
• Strong verbal and written English suitable for US client engagement; comfort with escalation handling and stakeholder management.
• Available to work on-site in India and able to align with US time zones and client schedules as required.
  

• Exposure to US financial services clients, complex portfolio work, and end-to-end transition projects—accelerated learning and career growth.
• Structured compliance and tools training with measurable performance incentives.
• Collaborative, metrics-driven culture focused on continuous improvement and client satisfaction.