Account Delivery Manager

Position

Location

Experience

Role Overview

The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services delivery across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions. The role also requires P&L ownership, governance, and the ability to drive customer success through high-quality delivery and trusted client partnerships.

Key Responsibilities

Client Engagement & Relationship Management

• Build and maintain strong relationships with

  CXO-level stakeholders

  in assigned client accounts.
• Act as a

  trusted advisor and escalation point

  for client issues.
• Drive

  client satisfaction (NPS)

  by delivering business value and ensuring consistent communication.

Delivery Excellence

• Ensure

  high-quality delivery

  of IT services, solutions, and projects across

  Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions

  .
• Define and monitor

  SLAs, KPIs, and compliance metrics

  .
• Implement

  delivery frameworks and best practices

  to ensure operational efficiency and customer success.

P&L Ownership

• Own

  account profitability

  including revenue, margins, resource utilization, and cost optimization.
• Ensure

  sustainable and predictable financial growth

  through disciplined delivery execution.

Account Growth & Strategy

• Identify opportunities for

  account mining, cross-sell, and upsell

  across the portfolio.
• Collaborate with

  Sales and Presales

  to participate in

  RFPs, proposals, and solutioning

  .
• Develop and execute

  account growth strategies

  aligned with business objectives.

Governance & Reporting

• Lead

  governance forums

  such as QBRs and steering committee meetings with clients.
• Provide

  transparent reporting

  on delivery performance, risks, opportunities, and financials.

Leadership & Team Management

• Lead and mentor

  Technology Delivery Managers (TDMs) and Architects

  across onsite and offshore teams.
• Ensure

  team motivation, career growth, performance management, and succession planning

  .
• Foster a

  culture of innovation, accountability, and continuous improvement

  .

Risk & Compliance

• Proactively

  identify delivery risks

  and establish effective mitigation strategies.
• Ensure

  compliance with security, audit, and regulatory requirements

  across accounts.

Top Skills Required

1. Experience in IT Services Company

   with proven delivery leadership.

2. Customer Delivery Excellence

   and client engagement.

3. P&L Ownership

   and financial accountability.

4. Account Growth Strategy

   (cross-sell, upsell, mining).

5. Driving NPS

   and client satisfaction.

6. Leading TDMs & Architects

   to deliver at scale.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 15+ years of experience in

  IT services delivery, account management, and client leadership

  .
• Strong exposure to

  Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions

  .
• Proven track record of

  managing large accounts

  with multi-million-dollar revenues.
• Excellent

  stakeholder management, communication, and leadership skills

  .