Account Delivery Manager

An Account Delivery Manager is being sought to oversee the management of an end-to-end infrastructure outsourcing contract delivered by Mphasis, utilizing its globally located resources across India, the US, and EU countries. This role involves managing a multi-year engagement as a Delivery leader. Key Responsibilities include: - Managing the infrastructure outsourcing contract involving Mphasis" resources and 3rd party providers. - Focusing on Technical Thought leadership, Client Satisfaction, Financial metrics, and People Management. - Account governance, client representation, and thought leadership. - People management, team performance governance, and delivery governance for large teams. - Managing global IS technical delivery teams across various client initiatives and infrastructure towers. - Engaging with clients to drive innovations, transformation initiatives, and revenue opportunities. - Overseeing the overall P&L for the account and driving cost optimization initiatives. Desired Profile: - Experience in the BFS domain with a focus on Data center Consolidation/Separation. - Proven success in client relationships, strategic partnerships, and deployment of infrastructure technology solutions. - Technical background in infrastructure services and experience with ITIL processes. - Strong understanding of automation-led infrastructure delivery and Quality Management Systems. - Ability to build and manage client relationships at various levels. - Experience in expanding IT infra footprint and managing large outsourcing contracts. - Proficient in Account management, Governance, and contract management. Qualifications: - Engineering or similar advanced educational degree. - Minimum 12+ years of relevant work experience.,