Academic Coordinator

Company Description

CoachX.Live is an online learning platform dedicated to equipping learners with in-demand skills for a successful future. Offering a wide range of courses in advanced technologies and business essentials, we provide live learning sessions facilitated by experienced mentors. Our unique commitment includes two years' LMS access, doubt-solving support, resume and LinkedIn profile guidance, and placement assistance, ensuring that every learner is well-prepared to excel in their chosen fields.

Urgent Requirement For Academic Coordinator Role In Pune, Baner, Teerth Technospace

Role: Academic Coordinator 

Experience: 2 Years

Salary: Upto 30-35K

Location: Pune (Baner, Teerth Technospace)

Work Type: (Saturday & Sunday will be work from office, weekly off on Thursday)

Work Time: 10 AM to 7 PM 

Note: You need to have your own laptop

About the job:

Company Description: 

Welcome to CoachX, the ultimate online learning platform! Our live learning sessions are

designed to equip you with in-demand skills for a robust future, guided by experienced mentors

who are committed to your success. With our comprehensive selection of courses ranging from

advanced technologies to business essentials, we bring you a diverse range of subjects to

explore. What sets us apart is our unwavering commitment to your success, providing

exceptional education from industry experts with LMS access, doubt-solving support, resume

and LinkedIn profile guidance, and placement assistance.

Role Description: 

This is a full-time on-site role for Operations Executive based in Pune. The Operations executive will be

responsible for below role:

1. Receipt, Payment & Admission Management

• Generate and manage student receipts.

• Maintain and update payment records, monthly sales graphs, and revenue tracking.

• Daily reporting of admissions, revenue, and average ticket size.

• Coordinate with finance partners for payments, refunds, and reconciliation.

• Maintain sales performance reports and supporting spreadsheets.

2. Student Onboarding & Support

• Assist students across all channels (Call, Email, WhatsApp, Telegram) with zero-ignorance policy.

• Guide students through course structures, LMS access, schedules, and certification processes.

• Address student queries, complaints, and academic concerns promptly.

• Monitor student attendance, performance, and engagement in both online and offline formats.

• Plan and execute drop-off recovery strategies across platforms (Telegram, LMS, system).

• Conduct weekly team recovery meetings and share reports.

3. Course & Batch Management

• Plan, schedule, and manage academic batches for online/offline learning.

• Oversee batch separation, data and note distribution, and session mapping.

• Manage new batch announcements and creation on LMS.

• Ensure timely completion of course modules and batch processes.

• Manage certification generation and distribution.

4. Faculty Coordination & Trainer Management

• Coordinate with trainers for weekly session planning and invoice submissions.

• Draft and manage trainer contracts and payout based on trainee hours.

• Schedule faculty assignments, lectures, and session mapping.

• Ensure consistent academic quality, session delivery, and contract communication.

• Maintain healthy trainer relations and support their onboarding and documentation.

5. Session Planning & Technology Operations

• Map trainers to sessions and manage advanced session planning.

• Create Zoom links, manage licenses, and oversee cloud storage usage (e.g., deleting recordings post-review).

• Manage online class delivery through LMS and ensure availability of session materials.

• Troubleshoot technical issues related to classes, recordings, assessments, or access.

6. Student Referral & Incentive Program

• Run weekly student referral drives and feedback collection.

• Allocate referrals to the sales team and verify for incentive eligibility.

• Disburse referral rewards after verification.

7. Academic Counselling & Remedial Support

• Provide academic counselling and arrange extra/remedial classes when needed.

• Serve as the primary contact for student academic concerns.

• Track and report student performance to stakeholders regularly.

8. Lead Allocation & Backup Support

• Provide backup support for lead allocation to the sales team when required.