AC Operations Manager

Skills

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  

Responsibilities Include

• Take ownership of QMSE Aura file and assist with Risk Assessment for each Multi Territory Delivery Centers (MTDCs)
• Lead discussions with stakeholders to ensure the control design documentation and process narratives are kept up to date
• Lead self-assessment testing and participate in internal monitoring, external inspections, QMR, etc.
• Report & escalate any findings in real time. Work with AC Ops Leads & process owners to perform RCA & create action plan to address finding
• Work with internal/external stakeholders such as business teams, ARQ, L&D, RM, HC, internal audit, etc. to drive quality initiatives
• Act as primary point of contact for QMSE testers and provide information, supporting evidence and assist with walkthroughs
• Work with AC quality teams to develop centralized and standardized reporting for Leadership
• Prepare periodic, reports, presentations for leadership (Steerco, Governance, ALT, etc.)
• Reinforce quality messages within the teams and ensure relevant firm quality communication is made available to AC staff
• Other ad hoc projects, reporting, etc.
  

Experiences And Skills You’ll Use To Solve

• Experience with audit procedures, especially internal control procedures, and audit programs will be preferred.
• Experience with ISQM1 implementation and monitoring will be considered as an asset
• A keen eye for detail is essential for evaluating internal controls, planning audit activities, and implementing and monitoring controls
• Strong analytical skills to & sound business sense evaluate internal controls, perform audit tests, and verify information
• Problem solving skills, excellent verbal & written skills.
• Demonstrated self-motivation and a desire to take responsibility for personal growth and development
• Ability to work effectively under pressure without compromising professional standards or quality of work If you have experience with (or passion for) internal controls and commitment to maintaining the highest quality standards, and an eye for detail, this opportunity might be the right fit for you