0365 Administrator

Job Title: Sr. Consultant - M365, Exchange & Teams

Experience: 8-10 Years

Notice Period: Max 30 days

Location: Bangalore

Department: IT / Collaboration & Messaging Services

Job Summary:

We are looking for a Senior M365, Exchange & Teams Administrator to manage, support, and optimize our Microsoft 365 collaboration, messaging, and communication platforms. With a focus on Exchange Online and Microsoft Teams, the ideal candidate will have 8-10 years of experience in enterprise messaging environments, proficient in managing cloud-based solutions, security, and cross-platform integration. This role is critical to ensuring seamless communication, collaboration, and compliance across the organization.

Key Responsibilities:

Exchange Online & Messaging Administration:

Administer and maintain Exchange Online in Microsoft 365 services, ensuring high availability, performance, and security for email services across the organization.

Manage IIS SMTP Relay Server with IP whitelisting.

Troubleshoot and resolve mail flow issues, message routing, and delivery problems in Exchange Online and Microsoft 365 environments.

Configure and manage Exchange Online Protection (EOP) for spam filtering, anti-malware, and security controls.

Implement and monitor email security protocols (e.g., DKIM, DMARC, SPF, TLS) to ensure safe, encrypted communication.

Microsoft Teams Administration:

Administer and optimize Microsoft Teams, ensuring full integration with Exchange Online, SharePoint, OneDrive, and other Microsoft 365 services.

Configure Teams policies, meeting and calling features, and ensure seamless communication across endpoints (PC, mobile, Teams Rooms).

Oversee Teams Direct Routing, Teams Calling Plans, and integration with third-party telephony systems.

Troubleshoot Teams issues, including voice, video, and chat problems, and assist users with Teams-related inquiries.

Work with security and compliance teams to enforce Teams governance, data retention, and archiving policies.

Microsoft 365 Integration & Governance:

Lead M365 integrations between Exchange, Teams, OneDrive, SharePoint, and other Microsoft 365 applications.

Collaborate with internal stakeholders to understand business needs and customize M365, Exchange, and Teams configurations to optimize workflows and user experience.

Security & Compliance:

Ensure organizational messaging and collaboration platforms comply with security policies, data loss prevention (DLP), retention, and legal compliance (e.g., eDiscovery, litigation hold).

Work with security teams to implement advanced authentication policies, conditional access, and multi-factor authentication (MFA) for M365, Exchange, and Teams access.

Automation & Scripting

Leverage PowerShell and Microsoft Graph API to automate administrative tasks and reporting for M365, Exchange, and Teams environments.

User & Support:

Provide tier-2/tier-3 support for Exchange and Teams-related incidents, troubleshooting complex issues with messaging, mail flow, and collaboration services.

Mentor and guide junior administrators and assist with training and onboarding staff on Microsoft 365 tools, Teams features, and best practices.

Ensure regular communication with users to improve adoption, troubleshoot problems, and provide technical guidance.

Required Skills and Qualifications:

Experience:

8-10 years of experience with Exchange Online administration.

8+ years of experience with Microsoft Teams administration, configuration, and support.

Strong experience in Microsoft 365 tenant management, including Exchange Online, Teams, OneDrive, and SharePoint integration.

Basic Windows Server administration experience is preferred.

Technical Skills:

Strong knowledge of email security protocols (DKIM, DMARC, SPF, TLS), Exchange Online Protection (EOP) and Microsoft Purview Message Encryption."

Strong in PowerShell scripting for Exchange, Teams, and M365 automation and reporting.

Experience with Teams Direct Routing, Teams Calling Plans, and telephony integrations.

Familiarity with Microsoft 365 Security & Compliance Center and Data Loss Prevention (DLP).

Hands-on experience with M365 Admin Center, Exchange Admin Center (EAC), and Teams Admin Center.

Certifications:

Microsoft Certified: Messaging Administrator Associate (or equivalent)

Microsoft Certified: Teams Administrator Associate

Microsoft Certified: Enterprise Administrator Expert or similar certification is preferred.

Relevant security certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus.

Desired Attributes:

Strong problem-solving and troubleshooting abilities in messaging and collaboration environments.

Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

A proactive approach to managing platform updates, feature rollouts, and ongoing platform optimization.

Ability to thrive in a fast-paced, constantly evolving technological landscape, ensuring platforms are always up to date.

Ready to work in rotational shifts.

Knowledgeable of incident, service request, problem, and change management

Experience managing and implementing service improvement projects/plans desirable

Experience using IT Service Management tools such as Service Now.

ITIL Foundation certification preferred.

Nice to have skills

Develop and implement governance frameworks for Microsoft 365, ensuring compliance, security, and best practices across all platforms.

Develop custom scripts for bulk management, reporting, and user lifecycle management.

Advanced knowledge of the O365 Microsoft platform components.