Zoho Implementation Consultant

About the role

We’re looking for a hands-on Zoho Implementation Consultant with immediate start to lead end-to-end deployments across B2B and B2C use cases. You’ll translate business processes into robust Zoho One solutions, run training and UAT, and own go-live success.

What you’ll do

• Discovery & Design
• Run workshops, map AS-IS/TO-BE processes, and produce BRD/solution designs.
• Architect integrated solutions across Zoho CRM, Inventory, Books, Creator, Flow, Analytics, Desk, Projects, Campaigns, Commerce/Sites, SalesIQ.
• B2B & B2C Configuration
• B2B: lead-to-cash, multi-stage pipelines, Blueprint/CommandCenter, quotes/SO/PO, vendor/customer portals, credit control, inventory & fulfillment.
• B2C: ecommerce (Zoho Commerce/Shopify/Woo), payments, taxation, returns/exchanges, omnichannel journeys, marketing automation.
• Build custom modules/fields, page layouts, Canvas, validation rules, client scripts, email/SMS templates.
• Integration & Data
• Integrate third-party apps via APIs, webhooks, Deluge, Zoho Flow; handle SSO/OAuth; debug with Postman/Logs.
• Plan and execute data migration (modeling, cleansing, de-duplication), and set up Zoho Analytics dashboards/KPIs.
• Training & Change
• Deliver role-based training (end users, power users, admins), create SOPs, run Q&A clinics, and enable hypercare post go-live.
• Testing & Quality
• Author test scenarios/cases, run unit/SIT/UAT, triage defects, manage cutover checklists and rollback plans.
• Project Delivery
• Work in Agile/Scrum, maintain RAID logs, report status to stakeholders, and hit adoption/quality targets.

What you’ll bring

• 3–7 years of hands-on Zoho implementation experience with at least 2 end-to-end projects spanning both B2B and B2C.
• Strong coverage of CRM + Inventory + Books; solid on Creator (Deluge), Flow, Analytics, and Blueprint/CommandCenter.
• Practical knowledge of accounting/tax concepts (GST; UK/EU VAT is a plus).
• Comfort with REST/JSON, webhooks, OAuth, Postman; basic SQL/Excel for data work.
• Proven training delivery and UAT management experience.
• Excellent documentation and stakeholder skills; ability to challenge and improve processes.

Nice to have

• Experience in wholesale/retail, ecommerce, or supply-chain; jewellery/diamond domain, Shopify/payment gateways, barcoding/serialised stock.
• Zoho certifications (CRM Admin, Creator Developer).
• Exposure to QA practices, CI/CD for Deluge/functions, and sandbox governance.

Success metrics (how we measure you)

• On-time go-live and scope adherence
• User adoption (active users, task completion, NPS/CSAT)
• Data quality (duplicate rate, validation errors)
• Defect leakage & time-to-fix during UAT/hypercare
• Reporting readiness (executive dashboards live by go-live)

Work setup

• Ahmedabad preferred (client workshops & team co-location); hybrid options available.
• Ability to overlap 2–3 hours with UK business hours when needed.

Compensation & benefits

• Competitive salary or contract day-rate based on experience.
• Training budget for Zoho certifications, flexible work, and rapid career growth.

How to apply

Email your CV and a short note covering:

• Two Zoho projects (B2B + B2C),
• Your biggest Blueprint/CommandCenter win, and
• A sample dashboard you’ve built in Zoho Analytics.

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 9 months

Pay: ₹384,569.74 - ₹1,554,710.52 per year

Work Location: In person