Zoho Consultant | Business Applications & Process Automation – Remote - JO556

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

As a Business Application Consultant at Alnafitha IT, this role plays a vital role in bridging the gap between business needs and technological solutions. Working within the Business Development Department, this role will main be responsibility to analyze client requirements, consult on business applications (such as ERP, CRM, HRMS), and ensure successful pre-sales, implementation support, and post-deployment success. You will contribute directly to business growth by enabling clients to leverage application systems that align with their goals.

Key Responsibilities:

Business Process Design & Optimization

- Collaborate with cross-functional teams to design and implement business processes that improve efficiency, scalability, and alignment with company goals.

- Conduct thorough process analysis to identify bottlenecks, inefficiencies, and areas for improvement across departments such as operations, sales, finance, HR, and service delivery.

- Lead process improvement initiatives to eliminate inefficiencies, improve collaboration, and align with strategic objectives.

- Regularly assess current business processes for optimization and compliance with company policies and industry standards.

Solution Consulting & Pre-Sales Support

- Participate in client meetings to gather business needs and translate them into application requirements.

- Assist in developing customized application demos and presentations for clients.

- Support the sales team with technical insights during the proposal and bidding process.

- Work with vendors and internal teams to create and validate solution architectures.

Application Implementation & Configuration

- Configure and implement business applications (e.g., Zoho, Microsoft Dynamics, SAP, or similar platforms) to meet client needs.

- Collaborate with internal teams and clients throughout the project lifecycle—gathering requirements, defining scope, and delivering solutions.

- Conduct system testing and user acceptance testing (UAT) support to ensure solution quality.

Client Support & Relationship Management

- Provide post-deployment support and troubleshooting, resolving issues related to application performance or user experience.

- Document user requirements, change requests, and functional enhancements.

- Conduct user training and onboarding for new systems and features.

-Business Analysis & Continuous Improvement

- Identify gaps and propose improvements in current client systems and processes.

- Stay updated on application trends and enhancements to advise clients on continuous innovation.

- Analyze data and feedback to support business development planning and solution refinement.

Requirements

Qualifications

- Education: Bachelor's degree in business administration, Computer Science, Information Systems, or related field.

- Minimum of 5 years working with Zoho applications.

- Hands-on experience with Zoho CRM, Zoho Books, Zoho Desk, and Zoho People is a must.

- Experience with system configuration, implementation, and client support.

- Strong analytical thinking and problem-solving skills.

- Solid understanding of business processes in areas such as sales, finance, HR, and operations.

- Strong communication and interpersonal skills to manage both technical and non-technical stakeholders.

- Ability to manage multiple client engagements simultaneously.

- High sense of responsibility, initiative, and commitment to delivering high-quality solutions.

- Fluent in Arabic and English (written and spoken).

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws