773 Workforce Management Jobs - Page 22

Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget Requirements: Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organization. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.

CO - DTS Pune| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Technical and Functional Skills: Basic knowledge of Computer and/or telecom technology Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Ability of analyzing information and evaluating results to choose the best solution and solve problems Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems Ability to multi-task- For Extake notes while on the call etc.

Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with0 to 6 months of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

Hiring For WFM Level-SME Experience- 4 year in WFM +RTA / WFM+ Scheduler Package upto 7LPA Graduation mandatory Good Communication Skills required Location- Hyderabad 5 days working & US Shift Work From Office For more information Contact Archi Contact no 8302372009 mail id- archi.g@manningconsulting.in

We are currently seeking a proficient Workforce Management (WFM) Team Leader for the healthcare domain who thrives on meticulous data analysis, schedule preparation, and capacity planning. If you possess a passion for analytics, a sharp eye for detail, and at least 1 year of leadership experience in workforce management, we invite you to apply and be a part of our dynamic team dedicated to making a positive impact in healthcare CX and people?s lives. Job Description Key responsibilities of the WFM Team Leader in Kolkata include: Analyze data and information to develop schedules, plans, and forecasts for workforce management. Create capacity plans aligned with business goals to drive manufacturing efficiency and cost-effectiveness. Continuously evaluate systems and methods to improve planning processes and anticipate customer needs. Assess existing capacity and forecast future demand based on business projections and market trends. Conduct calculations to estimate job requirements, including labor, tools, materials, and resources. Regularly monitor and review plans, making adjustments as needed to adapt to changes and unforeseen events. Evaluate results, reconcile variances from original plans, and maintain accuracy in forecasting projections. Identify opportunities for process improvements and efficiency gains in capacity planning and manufacturing processes. Job Requirements Candidates applying for the WFM team leader vacancy must possess the following skills, qualifications, and qualities to succeed in this role: Education and Experience: Minimum Graduate, Undergraduate, or equivalent qualification. At least one year of experience in a leadership role as a Team Lead in WFM RTA. Qualities and Values Leadership Skills: Ability to lead and motivate teams effectively. Analytical Thinking: Proficiency in data analysis and decision-making. Communication Skills: Clear and concise communication abilities. Problem-Solving Abilities: Strong problem-solving skills for complex issues. Adaptability: Flexibility to thrive in a dynamic work environment.

Timing: 9:00 AM to 6:00 PM IST Qualification: Bachelors Knowledge of HR Workforce Administration process. Employee eligibility requirements, understanding of HR process and tools. Knowledge of Personal Employee Data Services, Policies and Tools Required Candidate profile Knowledge of Time & Attendance Leave Administration, Data management tools, and Pay practices.

Experience: Minimum 1.5 years in a similar role. Educational Background: Bachelors degree in Computer Science, IT, or a related field. Technical Knowledge: Must have experience in software development and database management. Project Management Skills: Ability to document requirements, create diagrams, and manage client expectations. Communication Skills: Excellent written and spoken English (minimum 4/5 rating). Industry Knowledge: Prior experience or knowledge in the eCommerce domain is preferred. Flexibility: Willingness to work in late shifts and handle multiple responsibilities, including PM, BA, and technical support tasks. Benefits Why Join Us? Work with an innovative and dynamic team in a fast-paced environment. 5 Days working company Opportunity to engage with international clients and diverse projects. Contribute to meaningful projects with clear career growth paths. . Our goal is to help businesses establish a distinctive brand identity, amplify their online presence, optimize workforce management, address recruitment needs, develop custom HR solutions, and leverage technology for sustained growth and success. In today s competitive landscape, Hivekra is your partner for . As a company dedicated to delivering innovative solutions in branding, social media marketing, HR services, and recruitment, we empower businesses to achieve sustained growth and success. The ideal candidate will assist in managing client projects, ensuring timely delivery and quality outcomes while supporting our mission to empower entrepreneurs everywhere. You will collaborate closely with project teams to optimize workforce management and help clients establish distinctive brand identities. If you are passionate about driving value and success for businesses and eager to work in a fast-paced, collaborative environment, this role offers an exciting opportunity to be part of a forward-thinking company committed to excellence in the business consulting and services industry. Join Hivekra and contribute to our mission to drive business success in today s competitive landscape. Tasks Understand client requirements and translate them into actionable tasks. Take detailed notes and create project-related documents, diagrams, and requirement architecture. Oversee and coordinate development tasks within the team. Conduct and participate in client meetings, requirement discussions, and provide updates to the client and product owner. Work in late shifts as per project demands. Handle support queries and ensure timely resolution. Act as a bridge between technical teams and clients, ensuring smooth communication. Manage project timelines, risks, and dependencies effectively. Assist in the preparation of project reports and documentation. Support the team in handling eCommerce-related development projects. Requirements Experience: Minimum 1.5 years in a similar role. Educational Background: Bachelors degree in Computer Science, IT, or a related field. Technical Knowledge: Must have experience in software development and database management. Project Management Skills: Ability to document requirements, create diagrams, and manage client expectations. Communication Skills: Excellent written and spoken English (minimum 4/5 rating). Industry Knowledge: Prior experience or knowledge in the eCommerce domain is preferred. Flexibility: Willingness to work in late shifts and handle multiple responsibilities, including PM, BA, and technical support tasks. Benefits Why Join Us? Work with an innovative and dynamic team in a fast-paced environment. 5 Days working company Opportunity to engage with international clients and diverse projects. Contribute to meaningful projects with clear career growth paths. Updated: 1 day ago

Diploma / bachelor degree / master degree in computer science or subjects related to computer software programming. Minimum 4 years of experience in JavaScript and jQuery development. Proficiency with HTML5, CSS3, and related web technologies. Experience with TypeScript is a plus. Familiarity with libraries like fabric.js and HTML Canvas. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills. Ability to manage multiple tasks and deliver high-quality results under tight deadlines. Knowledge of React, Angular, or other JavaScript frameworks is an added advantage but not necessary. Benefits Job Timing: Flexible Working Hours 5 days working (All sat & sun Off) Perks: 5 Days Working Flexible working Hours A competitive salary Scope of speedy career growth Supportive & Friendly Work Culture Appreciation cash rewards and certificates Referral Bonus 21 Paid Leaves Friendly Environment On-time Salary Overtime Payment Mostly activities for Refreshment and gain more knowledge Celebrations (Birthday, Festival, Picnic, Movie, Lunch, Dinner, etc.) Chance to lead a team. . Our goal is to help businesses establish a distinctive brand identity, amplify their online presence, optimize workforce management, address recruitment needs, develop custom HR solutions, and leverage technology for sustained growth and success. In today s competitive landscape, Hivekra is your partner for . At Hivekra, we are committed to empowering entrepreneurs by providing insightful solutions that drive value and success. As the first point of contact, you will play a crucial role in establishing a welcoming atmosphere and ensuring seamless communication for clients and visitors. Your responsibilities will include managing inquiries, directing calls, and supporting our team in delivering exceptional service. With a focus on branding, social media marketing, HR services, and recruitment, we invite you to be part of a dynamic environment where your contributions help amplify our clients online presence and optimize their workforce management. If youre passionate about customer service and eager to contribute to a companys mission of driving business success, we welcome you to apply and become an integral member of our team. Tasks Responsibilities & duties: Develop and maintain web applications using JavaScript, jQuery, and HTML Canvas. Work with libraries like fabric.js to create interactive and dynamic web content. Collaborate with cross-functional teams to define, design, and ship new features. Optimize applications for maximum speed and scalability. Write clean, maintainable, and efficient code. Troubleshoot and debug applications. Stay updated with the latest industry trends and technologies. Potentially lead and mentor a team of developers. Requirements Diploma / bachelor degree / master degree in computer science or subjects related to computer software programming. Minimum 4 years of experience in JavaScript and jQuery development. Proficiency with HTML5, CSS3, and related web technologies. Experience with TypeScript is a plus. Familiarity with libraries like fabric.js and HTML Canvas. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills. Ability to manage multiple tasks and deliver high-quality results under tight deadlines. Knowledge of React, Angular, or other JavaScript frameworks is an added advantage but not necessary. Benefits Job Timing: Flexible Working Hours 5 days working (All sat & sun Off) Perks: 5 Days Working Flexible working Hours A competitive salary Scope of speedy career growth Supportive & Friendly Work Culture Appreciation cash rewards and certificates Referral Bonus 21 Paid Leaves Friendly Environment On-time Salary Overtime Payment Mostly activities for Refreshment and gain more knowledge Celebrations (Birthday, Festival, Picnic, Movie, Lunch, Dinner, etc.) Chance to lead a team. Updated: 5 minutes ago

We are looking for a highly skilled and experienced Resource Manager to join our team in Bengaluru. The ideal candidate will have 8-10 years of experience in resource management, scheduling, or a related field. Roles and Responsibility Assist the resource director and line of business leaders in implementing scheduling processes and engagement management. Collaborate with internal clients to understand their business needs and drive consistency. Ensure compliance with priorities around financials, capacity, client needs, staff development, availability, and diversity. Generate scheduling, utilization, and forecasting reports, providing analysis to inform staffing decisions. Identify trends to proactively balance workloads and increase utilization. Monitor utilization, conflicts, leverage, availability, and non-charge hours. Implement firmwide programs through markets as needed (i.e., rotations, global assignments). Facilitate scheduling meetings, ensuring clarity and enforcing best practices through teams. Follow up on unresolved issues promptly, potentially rescheduling projects and/or staff. Deliver or participate in scheduling system and process assimilation and orientation programs for new hires. Proof, edit, and check work for completeness, accuracy, and formatting, verifying that scheduling and reporting information is current and accurate. Initiate, develop, and maintain communication with internal clients as a trusted advisor, adapting expectations for timeliness, responsiveness, accuracy, service quality, thoroughness, and sense of urgency. Participate in talent development meetings, providing candid feedback on interactions and understanding individuals' goals for future rotation opportunities, industry exposure, FWOs, etc. Utilize, share, and develop best practices, staying updated on market trends and scheduling technology offerings for effectiveness. Job Requirements Bachelor's degree or equivalent experience in a professional services firm. Minimum 8 years of relevant scheduling experience or LOB/Service Line experience. Strong Microsoft Office skills, specifically with Excel. Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences. Effective organization and time management skills, with the ability to manage multiple tasks. Strong attention to detail and the ability to respond positively to changing circumstances. Ability to facilitate collaborative discussions regarding resource assignment, utilization, and gap analysis between resource managers and leaders. Process-driven and able to help train/drive/develop these processes to create unity and consistency across all offices within line of business and/or solution set. Resource Management or Project Management Certifications are preferred. Previous experience in LOB or Solution Set supporting is preferred. DayShape or Workday Experience is preferred. PowerBI Experience is preferred.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

The role requires a minimum of 5 years experience with Genesys workforce management suite. Responsibilities include: 1.Forecasting: Analyzing patterns of call volume and average handle time to ensure accurate forecasting of workload demand and staffing needs to meet business goals Assessing the impact of special events 2.Scheduling: Creating and maintaining work schedules and shifts that will meet the needs of the business, as determined by the forecast and company initiatives Monitor incoming volume across all skills and channels (voice, email, chat, Epic work queues), handle times, service levels, headcount, non-phone work, and other statistics (shrinkage) to ensure the appropriate number of agents available to meet Service Desk performance goals 3.Queue Management: Making sure calls are answered in a timely manner and ensuring outbound work is completed within the goal including dynamic routing and maximize utilization of cross-skilled agents Manage and monitor intraday queue performance and schedule adherence Engage with Team Leaders and Managers on any deviations from schedules, including leave early, absences, modifications, processing items, etc. Proactively notify leadership/BUs of exceptions Manage real time changes to agent schedules in WFM platform Ensure absenteeism is properly recorded in our WFM platform Manage and maintain agent schedule exceptions, shift requests and assignment, time off requests 4.Intra-Day Reporting: Reporting our results throughout the day 5.Support decision making on Service Desk operations by compiling metrics and reporting: Develop customized reports for SLAs and productivity (team performance, daily/weekly/monthly) and statistical reports for analysis of process health 6.Work with IT in the event of system outages / latency. Communicate status and follow up as needed. 7.Perform system administration duties (creating profiles in WFM, add/remove employees, etc.) 8.Attend weekly, daily, ad-hoc staffing meetings with management and forecast/scheduling analysts. Requirements 5+ years of experience in workforce planning with demonstrated ability to lead cross-functional teams and seamlessly balance strategic and tactical initiatives 5+ years of experience with Genesys workforce management suite core requirement Experience identifying and implementing technology solutions and tools for business problems Strong collaboration and project management skills to oversee multi-functional projects Ability to earn trust, maintain positive relationships, and contribute to a culture of inclusion Excellent communication skills

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

As a Manager (MVP) at Iron Systems, you will lead a team through all phases of client acquisition (New Program Transition) for Field Services Operations, navigating stringent timelines. This includes understanding client requirements through SOW/NPT templates, identifying gaps between client needs and ISG's USCA region delivery capabilities, workforce capacity planning, predictive profit delivery, and providing innovative, data-driven project planning and execution strategies. The ideal candidate will have prior experience leading a remote and on-site team of at least 4-5 individuals, driving performance management through KPIs designed to meet customer SLAs. You should have played a key role in fostering a fair and competitive environment, as well as ensuring adherence to program processes and compliance. You'll be responsible for developing strong partnerships with vendors and understanding their businesses. This role requires experience in overall workforce management/procurement and the ability to differentiate between field resource categories, providing cross-functional support, including onshore/offshore requirements. Job Responsibilities Responsible for building workforce supply chain solutions as per customer SOW. Support the Sales team in pre-bid activities as needed. Responsible for creating scalable templates in Excel to deliver program deliverables covering all phases of program onboarding until completion. Responsible for daily profit achievement of worker cost negotiations for each transaction. Responsible for team capacity planning . Responsible for building high-performing teams . Ensures a single point of accountability for the success of the Vendor Management Team. Adherence to the defined delivery processes from a vendor perspective and lead the Vendor Management team globally. Observe and propose changes to existing processes to Management for improvement in Service Delivery. Manage conflicts, drive teams to remediate problems, and ensure team processes and tasks are carried out efficiently as per company policy. New Program Transition: MUST have exposure to the transition of New Programs to BAU (Business as Usual). SOW Creation and Execution: Supervise the team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers. Identifying cost-saving opportunities on a continuous basis and measuring team member performance through predefined KPIs. Preparing detailed Cost Analysis of program activities, Vendor Quotes, and performing Cost comparison. Lead and manage the Vendor Management team to review incidents, problems, and operational issues. Assist in resource planning, onboarding, and training as per program timelines. Create a culture of high performance within the department. Lead performance management initiatives like identifying new KPIs and defining measurement criteria. Responsible for ensuring financial goals and objectives are met or exceeded, as well as full compliance with all Iron Systems policies and procedures. Assists in providing accurate, timely, and complete daily performance analyses. Responsible for handling any escalations from internal stakeholders within the stipulated SLA as per company policy. Review, monitor, and report vendor performance metrics and ensure Service Levels are always met. Responsible for managing all stages of requisition activity using VMS technology , in-house portals, industry standards, and company policy. Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results. Provides required mandatory oversight, training, and leadership to create a competitive advantage through suppliers. Review and ensure quality profiles are sourced as per customer requirements. Perform analysis which includes cost savings reporting and other quality or efficiency data to help improve operational processes. Understanding of pricing models and what goes into the creation of bill rates along with candidate employment status. Prepare and publish reports for management review, which help in cost optimization without compromising quality and enhance efficiency. Provides program Standard Operating Procedures (SOP) training and updates to suppliers and internal teams regularly to ensure understanding and compliance of VMS technology use and overall program cadences. Participate as needed in the RFI/RFP process for large and mid-size deals. Implement setup for Primary and Secondary Vendors per IT Asset Product SKU and IT staffing & professional field service SKU. Provide standard program reporting to internal cross-functional stakeholders, including but not limited to ad-hoc report requests as required. Drive cost savings initiatives without impacting service quality. Good to have knowledge of cost-drivers and vendor market dynamics in the field services industry. Ensure Technicians (Vendor or Freelancers) are assigned to jobs as per SLA, as and when escalated. Ensure Technicians (Vendor or Freelancers) are reaching the site to perform the work as per customers requested appointments. Good to have hands-on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira , etc. Should be portal savvy. Ensure that appropriate approvals are in place before executing documents. Good to have prior knowledge of Background Verification requirements and drug tests as per local country law. Required Skills Skilled in identifying cost-saving initiatives and driving with the team. Natural leader who displays sound judgment and attention to detail . Should have prior experience in escalation handling and risk mitigation . Should have the ability to handle pressure and meet deadlines . Ability to work independently and as part of a team . Ability to influence cross-functional teams and peers in the business. Excellent interpersonal, communication, and public speaking skills . Support business partners by providing timely updates that are attuned to the commercial imperatives of the business; maintain a solution-based approach with options for the business. Ability to identify key issues and consistently apply a high standard of integrity, professionalism, expertise, and business ethics . Ability to provide practical, commercially focused, and value-added advice. Ability to critically review and advise business programs and procedures in accordance with business requirements and corporate policies and standards. Strong communication skills , both verbal and written. Should have prior experience of working on ticketing portals . MS Office (especially MS Excel) skills are mandatory.

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services, Report To: Director, GHRI Job Summary We are seeking a proactive and detail-oriented Team Leader to manage and oversee the day-to-day operations of the GHRI-FTEHelpdesk for the USCA (United States and Canada) region This role is pivotal in ensuring service engineer availability, optimizing workforce allocation, handling escalations, and delivering exceptional operational support, Key Responsibilities Team Leadership & Supervision: Lead, mentor, and support a team of helpdesk coordinators and analysts, Monitor performance metrics and ensure SLAs are met for service engineer dispatch and issue resolution, Conduct regular team meetings, performance reviews, and coaching sessions, Operational Management: Oversee daily operations related to workforce scheduling, engineer assignment, and real-time support, Coordinate with regional field teams to ensure engineers are available for scheduled jobs, Proactively address potential scheduling conflicts or resource shortages, Escalation Handling: Act as the first point of escalation for job delays, no-shows, or customer-impacting incidents, Analyse root causes and implement corrective actions to minimize repeat issues, Workforce Optimization: Collaborate with workforce planning teams to balance workload distribution and optimize coverage, Monitor service levels, engineer utilization, and schedule adherence KPIs, Process Improvement: Identify gaps in scheduling, communication, or escalation processes, Recommend and implement improvements to increase efficiency and service quality, Reporting & Analytics Generate and present reports on team performance, escalation trends, and workforce KPIs, Use data insights to guide decision-making and support business objectives, Key Skills Strong leadership and team management abilities, Excellent communication and interpersonal skills, Analytical and data-driven approach to problem-solving, Proficient in workforce management tools, CRM systems, and Microsoft Excel, Ability to work in a high-pressure, fast-paced environment with shifting priorities, Familiarity with service scheduling, SLAs, and technician dispatch logistics Nice To Have Experience with Salesforce, ServiceNow, or similar CRM/workforce platforms, Prior experience in the tech or field services industry,

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist within the AHS team acts as the primary interface between Amazon and our Selling partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Calculate demand volume forecast at interval level, day level, week level and at month level, along with knowledge of statistical indicators to check their accuracy. Capacity planning at weekly/ monthly level, so that the required headcount for hiring could be shared with senior leadership. Create schedules on excel and on a scheduling tool (preferably Aspect) based week level, day level and interval level volume pattern. Diving deep into data/processes to identify problems and solutions and presenting them to leadership. Keeping regular communication with site operations, senior leadership, technology teams and other stakeholders to manage critical parameters, employee experience, contingency etc. Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed. creating employees rotational plan and conducting shift bid process to help shift rollover for frontline staff. Optimizing break, meeting and other non-productive activities, managing interval level service level. A day in the life The ideal candidate is passionate about leveraging data and tools to deliver actionable insights that drive improvements in planning accuracy, and has a strong delivery record and experienced in driving execution in a cross-functional environment, backed by analysis and data. They thrive in a fast-paced environment, relishes working with large transactional volumes and big data and enjoys the challenge of highly complex, and sometimes ambiguous, business context. You will work cross-functionally to ensure that decisions are made and actioned, which will ensure our operations have the volume to run as efficiently as possible. About the team The Account Health Support Workforce Management Team has a mission of fulfilling the Service Level agreements continuously in partnership with Operations, throughout all verticals/marketplaces along with optimum utilization of the available resources and meeting the goal thresholds for all the capacity level attributes (Shrinkage, TPH etc.). To attain to the program objectives, AHS Workforce team sets appropriate goals for Operations (Shrinkage), drives effective queue management, time to time checks to ensure capacity on each Vertical is sufficient to handle projected volume and take necessary actions to meet the requirement if otherwise, scheduling heads appropriately to match the incoming patterns, queueing tasks manually to fill for the deficit in projected volume and to support any new launches, effective management of non-production time to reduce idle hours and sharing reports on different performance metrics to drive the results. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - Bachelors degree - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience

Hi, We are hiring for the Leading ITES Company for HR Manager Profile. Job Description: Minimum 10 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Analytical skills and attention to detail- The Payroll specialist should have the skill to look at complex numbers and try to find disparities and cost-saving areas. Communication Skills - The Payroll specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important. Organizational Skills - Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help. BPS : Taking Ownership - Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks. Academic Qualification: MBA preferred Skills : a)Minimum 10 years of experience in HR domain. b) Experience in HR, Payroll tools and Application tracking systems c) Understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Chennai ) Type : Job Code # 535

Job Title: Senior Manager - Operations Reporting to: Associate Director/ Director - Operations Span Handled: Proven experience of handling a team of 150+ team members Job Purpose: Manage SLAs, Managers performance, plan short term and long-term strategies along with cross-functional teams for achieving the performance and elevating it to next level. Work Experience: Minimum 13 years of overall experience in medical coding with at least 7 years in a management role. Should have experience in manpower planning and staffing for large teams. Should have experience in client management, process transitions and/or managing multiple KPIs, across Operations, Quality/Training. Goals and Objectives- 1. Meet client SLAs. 2. Meet monthly projected targets, manage and optimize staff utilization. 3. Drive and develop systems and processes to achieve high standards of quality. 4. Manage team and its development 5. Manage hiring and staff movement into different projects. 6. Work closely with Director and Management team to set and/or implement policies. Duties and Job Responsibilities- 1. Initiate and stabilize projects assigned in terms of efficiency and effectiveness. 2. Continually improve processes to achieve operational excellence. 3. Lead, manage, motivate and develop staff. 4. Design KPIs for effective collaboration between teams, which adheres to organizational requirements. 5. Achieve high levels of employee engagement, drive retention strategies. 6. Design and implement road map for employee growth structure upto Manager Level. 7. Collaborate with Cross-functional teams to improve the operational efficiency as well as Quality effectiveness. 8. Plan to make the Department scalable and implement the methods, which will reduce the cost. 9. Conduct periodic and annual reviews with the team 10. Continually improve processes through RCAs, CAPA, Business Intelligence or automation to improve overall efficiency of the department. 11. Bring in value add to overall process. 12. Identify risks in project and plan to mitigate risk through planning and implementation. 13. Plan and delegate the work to the team members to ensure job rotation and job enrichment 14. Simplify complex processes and promote lean strategies. 15. Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity. 16. Knowledge of business productivity software and an aptitude for learning new applications 17. Analyze and improve organizational process and workflow Educational qualifications- 1. Graduation/PG in any of the following: Dpharm/Bpharm/Mpharm/BSC/MSC/Btech or BHMS/BAMS 2. CRC/CPC certified or any other relevant certification from AAPC/AHIMA would be preferred. Key Technical Skills and Knowledge Required- 1. MS Excel 2. PowerPoint 3. Attrition Management 4. People Development 5. Forecasting 6. Staffing and Scheduling 7. Manpower Calculation 8. Excellent Communication skills 9. Target Setting 10. Cost Management Competencies Required- 1. Teamwork and Team Orientation 2. Decision Making 3. Empathy 4. Synergize a Team 5. Time Management and Organization 6. Active Listening 7. Ability to work with numbers, analytical Skills 8. Problem Solving 9. Conflict Resolution 10. Critical Thinking 11. Creative Thinking 12. Coaching and Motivation 13. Emotional Intelligence 14. Adaptability 15. Delegation 16. Project Management

Understand business needs of end user and manage expectations Translate Business needs into effective requirements Analyze current mode of operations (process, network, tools etc related) Propose future mode of operations, standard solutions and best fit for dedicated cases Support application and process teams to deploy FMO Create Low Level Design document and update the same Define Test cases / plan and acceptance criteria for solutions Carry out and / or provide support in System Integration Testing (SIT), interface testing with other Nokia tools and / or customer tool Provide support in User Acceptance Testing (UAT) and / or Operation Readiness Testing (ORT) Able to cover Nokia s Network operation processes: Alarm /Event management, Incident Management, Problem Management, Change Management, Asset and Configuration Management, Field Force Management, Service Level Management etc Able to cover Nokia s network operation tools: EMSs/NMSs (multi-vendor), Netcool, ITSM/Ticketing tool (BMC Remedy), Smart Services Delivery Platform (SSDP), Field Dispatch/ Work force Management (myWFM), insights (Reporting) etc Mandate Skill Set Major tool in scope: ARS/Remedy/ITSM Ticketing environment. The skill and competencies required are Major tool in scope: Remedy/Helix/ITSM Ticketing environment 3+ years of understanding of REMEDY s architecture, functionality, modules (IM, CM, PM, KM, CMDB etc) and workflows. 3+ years knowledge of Process Modeling: identify existing workflows, analyze gaps, define requirements, and create optimized workflows in Remedy Basic Level understanding of databases Integration and APIs: Have knowledge of system integration, such as web services, APIs (Application Programming Interfaces) and data formats (eg JSON or XML) Good and clear communication Ability to explain technical details in simple business language Primary language shall be English Roles and responsibilities. Create and Maintain Low Level Design document (LLD). As and when required, carry out a read out / explain LLD to all stakeholders (end user, application team etc) Create and maintain field mapping ticketing document (eg, values mapping, endpoints, payloads example, etc) between OneITSM and other interfacing tool/s Use Case Analysis: Identify the various scenarios and interactions between users and the ITSM system Test Plan document: Describe the testing approach and provide a detailed description of test scenarios to ensure the ITSM solution functions are working as intended Run the tests in SIT. Support tests in UAT and ORT Retry Mechanism Test: in case of integration failure Support onboarding of new projects / enhancement to existing projects Support in Incident troubleshooting, Investigation, Analysis, and its resolution Analyze the change requests with requestor, Create and agree specification for change requests, Coordinate the development of those changes, Testing of changes

Configure, maintain, and support Kronos WFM modules such as Timekeeping, Scheduler, Accruals, and Leave Management. Collaborate with business stakeholders to gather requirements and translate them into functional specifications. Provide ongoing support including issue resolution, enhancements, testing, and end-user training. Perform system upgrades, patches, and enhancements in coordination with IT and business teams. Develop and run reports using Kronos WIM, Workforce Analytics, or other reporting tools. Ensure compliance with labor laws, union rules, and internal policies through accurate system configurations. Participate in end-to-end implementations, from planning and design through go-live and support. Work closely with payroll, HR, and operations teams to ensure accurate and timely data flow.

Duration: 6Months Job Type: Contract Work Type: Onsite The top 3 responsibilities: 3+ years exp Setting up listening sessions with labels and artists with internal team members (programming) during their office hours Program management - getting inputs from teams and creating plans using established templates Social/editorial content Approvals for Song Usage from labels in the established template PR Questionnaire Sharing and Approvals (for all Gold & Platinum plans) Addressing queries from Labels and Artists on song placements Collecting Screenshots of O&O promotions - Playlist/ Faceout placements, push notifications, collab posts - All to flow into QBR and monthly reports Tracking social numbers for all collabs and posts enabled for NR - for assessing impact Sharing social and content assets from artists and labels to social teams and schedule collab posts Sharing Label Recommendations and Catalog Promotional Suggestions to Programming and Marketing teams Maintaining and updating daily, weekly and monthly trackers of plans executed with different artists and labels on maestro for post evaluation documentation Leadership Principles: Customer obsession, Bias for action and Insist on highest standards

Duration: 15Months Job Type: Contract Work Type: Onsite Job Description : New product launching team, manage the website know how e-commerce business work knowledge on content management tools (content studio) work with stakeholders Good communication skills, logical thinking. Mandatory Skills: Primary skills: Excellent Communication (Excellent written and verbal English) Any Graduate Should have knowledge into Online Business Prior Experience in E Commerce Background in Launching and maintaining a content online & driving governance to maintain good CSAT & Engagement Online Fair understanding on E Commerce performance metrics Experience: Total Exp: 1-3 Years Rel Exp: 6 months 1year

So, what s the role all about Seeking a skilled and experienced Professional Services Engineer, youll be the go-to expert for implementing and optimizing our software solutions ensuring that the software meets the clients needs and integrates seamlessly with their existing systems. How will you make an impact Implementing various customized java-based solutions on top of NICE Workforce Management (WFM product on windows and/or Linux environment. Lead product consulting call with customer team - understand their requirement/use case and provide product expertise. Implementation and provide necessary support to customers and 3rd party integrators. Work directly with NICE internal customer teams to assist with any technical questions during the implementation. Create technical documents as per NICE standards and processes. Troubleshoot and resolve implementation defects and issues during project execution. Maintain regular communication and updates to customers and NICE management throughout the project. Implementation of software solutions on Windows and Linux environments Application software implementation, support, and troubleshooting Programing software design, implementation, testing and troubleshooting Servers. Have you got what it takes 4-6 years of systems engineering/technical implementation delivery experience. Engineering degree in a Computer/IT/Software or related Field. Excellent communication and problem-solving skills Proven ability to work in a dynamic team environment across geographically distributed. Proven ability to learn new products/solutions. Implementing and integrating large scale deployments of client-server solutions in the enterprise industry. Proven ability to delight customers. Ability to learn and adapt to new technologies independently and quickly. You will have an advantage if you also have: Presentation Skills RHEL Linux Windows Sever Familiarity with SOAP and REST API as well as hands on using tolls like SoapUI and Postman SQL Objects, basic query, and update knowledge Development experience is a significant advantage. Familiarity with contact center field especially Workforce Management (Preferred but not Mandatory) Linux Certified

Key Responsibilities Coordinate Project activities with regional business unit teams Plan, prioritize and manage work requests from various stakeholders and set clear expectations Execute content update in timely manner to meet the project deadlines Identify process gaps, resolve them proactively Help create and maintain online content, manage content globalization and drive as per business requirement Willingness to adapt any new projects and proactively come forward to take it up. Identify opportunities for automation to improve process efficiency Troubleshoot issues and provide RCA Maintain quality and support training documentation for all new projects Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions. Works with team to support achievement of project milestones and deliver on internal and/or external commitments. Demonstrates knowledge and ability to work in Word, Excel & PowerPoint Essential Requirements English communication should be good SQL knowledge is preferable Should be familiar with the Content Management System. The ideal candidate has a strong grasp of the Online/eCommerce Web Production with excellent project management and communication skills. Passion for E-Commerce Excellent written and verbal communication skills. Strong organizational agility and interpersonal skills; ability to work independently, quickly and thoroughly under multiple deadlines Strong eye for detail and organization as well as the ability to focus on the big picture Must be flexible and possess the ability to balance the management of multiple projects simultaneously Project management skills. Desired Skills 1-2 years of experience on any content management system.

Responsible for all HR activities in the Manufacturing Plant - manpower planning/budgeting/PMS/L&D/statutory compliances/ payroll/productivity/shifts/MIS/welfare activities/grievances redressal/disciplinary actions/HR audit etc. Required Candidate profile Law graduates, natives of respective states with min 14 yr working exp in Factory HR supervisory role of manufacturing companies, preferable in food processing / FMCG sector