3598 Workforce Management Jobs - Page 22

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling a...

About The Role Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solvin...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their ro...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

Need Experience in WFM capacity planning no forecasting /NO RTA WORK from offfice For GGN -WFM- Skills Required- Capacity planning, volume forecasting(long term/short term) Required Candidate profile Good comm skills Notice period - 15-20 days Call shweta -9999309521 shwetaa.imaginators@gmail.com

Read Carefully - Need 9+ Years of Relevant Experience into WFM ( Work Force Management ) Should have relevant exp into - Capacity Planning, Volume Forecasting, Excel, Verint, Avaya CMS, Aspect Salary Upto - 16 LPA / UK Shifts / WFO

Technical Consultant for Infor Workforce Management (WFM) to provide expert Application Management Services (AMS) and Application Development Services (ADS). Technical knowledge of the Infor WFM platform and a proven track record of managing its integrations within a complex enterprise environment. This role will be the primary technical owner for the Infor WFM solution. You will be responsible for the system's stability, performance, and the integrity of data flowing into and out of the application. Your primary focus will be on maintaining and enhancing the critical interfaces that connect Infor WFM with the client's core Oracle E-Business Suite for HR, Payroll, and Project data. Key Respo...

Role:Workforce Management Analyst - (BPO/KPO) Exp: 1+ Yrs Quali: Graduation Salary: Upto 5.0 LPA Location: Uppal 5 Days Working, Night Shifts 2 Way Cab Provided Skills: Forecasting, RTM Call centre metrics WFM tools MS Excel Akshitha HR - 8520802095

Role & responsibilities Capacity Planning & Forecasting Develop and maintain long-term and short-term capacity plans based on historical data, seasonality, business trends, and strategic initiatives. Perform forecasting of call volumes, workload, shrinkage, and staffing needs using statistical models. Work closely with operations and finance to align resource planning with budget and headcount targets. Analyze actual performance vs. forecast and adjust models as necessary. 2. Scheduling & Resource Allocation Create and manage agent schedules that align staffing to forecasted demand. Ensure optimal coverage while minimizing costs and maximizing productivity and service level adherence. Coordi...

5+ years total experience with at least 3+ years hands-on in UKG Pro. Experience with Boomi integration or similar middleware tools. HR, payroll, and workforce management principles. UKG Pro implementation, configuration, and troubleshooting.

Description Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, ) to allow them to deliver packages safely and on time, As a WFM Analyst I, you will create efficient, implementable headcount plans based on long term forecasting You will help ROC with variable cost budgeting to meet the Ficial goals and for scaling so that we id...

Location Prague, Czech Republic or Hyderabad, India or Insurgents, Mxico Workforce Advisory, positioned within our Talent Acquisition organization, is a critical (and new) capability that translates workforce demand into the appropriate supply strategy The Workforce Advisor is expected to understand the work requirements from the business and hiring/ engagement manager and coordinates with the respective delivery organizations to deliver against the business objectives The candidate will be responsible for guiding, advising and educating hiring/ engagement managers on our comprehensive integrated workforce management strategy that include the full workforce ecosystem (employees, contingent w...

As a CSO Senior Leader at TriNet in India, you will lead mixed operations within the Customer Success and Operations working environment, supporting customers internally and externally via cases, service orders, email, and chat during US business hours. You will oversee operations centers with back-office, data entry, and overnight support activities, as well as customer success activities including issue resolution, escalation management, and work prioritization. This role requires a blend of leadership, technical, and interpersonal skills to navigate PEO challenges, deliver top customer satisfaction, and optimize operational efficiency. **Key Responsibilities:** - Direct and perform all ma...

As the Human Resources Manager in the construction industry, your role will involve overseeing the HR function with a focus on the following key responsibilities: - Leading the HR team and providing strategic direction aligned with the organization's goals. - Ensuring compliance with labor laws, implementing HR best practices, and managing HR systems effectively. - Managing complex HR challenges in a fast-paced environment, showcasing strong leadership, communication, and decision-making skills. - Collaborating with senior leadership to address workforce issues and drive organizational success. - Developing and implementing HR policies and procedures to support the growth and development of ...

As an Operations Executive at the manufacturing facility, your role will involve coordinating production processes, managing inventory levels, overseeing workforce coordination, and ensuring operational efficiency and safety compliance. You will play a crucial part in the day-to-day operations, supporting the smooth functioning of the facility. **Key Responsibilities:** - Coordinate production processes to ensure timely delivery of goods - Maintain optimal inventory levels to support production requirements - Manage and coordinate the workforce to maximize operational efficiency - Ensure compliance with safety standards and regulations **Qualifications Required:** - Proactive and detail-orie...

Role Overview: As a Workforce Management (WFM) professional with 3+ years of experience, your main responsibility will be to handle work allocation, productivity monitoring, issue resolution, and performance reporting. You will collaborate closely with QA, Training, Tech, and Ops teams to ensure the smooth execution of workflows, adherence to SLAs, and continuous process improvement. Additionally, you will be in charge of handling L3-level escalations and making data-backed decisions using tools such as Excel and Power BI. Key Responsibilities: - Work allocation - Productivity monitoring - Issue resolution - Performance reporting Qualifications Required: - 3+ years of experience in WFM or op...

As a Workforce Management (WFM) Specialist/Sr. Specialist, your primary role will involve developing and maintaining workforce management processes to ensure optimal staffing levels. You will analyze workforce data, generate reports using Excel and PowerBI, and forecast workforce needs to support business operations. Collaboration with various departments to implement scheduling systems, provide insights based on data analysis, and ensure compliance with labor laws and company policies is key. This position requires working in US shift. - Develop and maintain workforce management processes for optimal staffing levels. - Analyze workforce data and generate reports using Excel and PowerBI. - M...

EY- Assurance Senior Associate– Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines. Your key responsibilities Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams Work with GDS Service...

We are looking for a highly skilled Kronos Functional Consultant Workforce Management (WFM) to join our HR Technology team. You will play a key role in driving the optimization, configuration, and integration of UKG/Kronos WFM solutions, ensuring alignment with operational and compliance requirements across the organization. Experience with Kronos Activity Module will be highly regarded. Key Responsibilities - Collaborate with business stakeholders (Operations, HR, Payroll) to gather and translate WFM requirements into scalable Kronos configurations. - Lead functional design, configuration, and testing of Pay rules, accrual profiles, schedules, employment terms etc. - - Provide production su...

The CWM Coordinator will play a crucial role in supporting the Global Contingent Workforce Management (CWM) Program. This position is responsible for ensuring the smooth onboarding of contingent workers, managing inquiries through the ServiceNow Case Management system, and performing system updates in Workday VNDLY. The ideal candidate will possess strong attention to detail, excellent organizational skills, and a continuous improvement mindset. KEY ACCOUNTABILITIES Onboarding Support: Manage and execute the onboarding process for contingent workers, ensuring compliance with local regulations and company policies. Coordinate with hiring managers, vendors, and other stakeholders to gather nec...

Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and channels. Take immediate action to mitigate service level risks, including re-skilling, overtime, voluntary time off (VTO), and other intraday adjustments. Communicate real-time performance updates and recommendations...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and improve the pro...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation,...