3598 Workforce Management Jobs - Page 24

About The Role Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised ...

Your Role We are seeking a Payroll Test Analyst with hands-on experience in testing HR and payroll systems, including modules such as Payroll, Workforce Management (WFM), or Workday. The candidate will be responsible for validating payroll processes, integrations, and compliance across various geographies. Functional testing of Payroll systems (Workday, ADP, SAP, Oracle, etc.) Experience in Payroll calculations, deductions, and compliance Testing WFM modules (e.g., time tracking, scheduling, attendance) Test case creation and execution Defect management using tools like JIRA Knowledge of end-to-end payroll processing cycles Your Profile Automation testing using tools like Selenium or UFT (op...

The primary responsibilities of this role include managing routine refinery production activities to fulfill filling requirements efficiently. It involves strict adherence to process parameters by continuously monitoring and controlling quality standards. The role requires ensuring the consistent and uniform implementation of policies related to workmen, while also controlling and monitoring refinery process losses to optimize efficiency. Compliance with environmental policies and effective monitoring of effluent generation are critical responsibilities. Additionally, training workmen to enhance their productivity and effectiveness is essential. Accurate and real-time SAP transactions betwee...

Job Description Should have sound knowledge of Capacity Planning & Scheduling. Should have Team Handling Experience. Data management, Exceptional analytical, problem solving and decision making skills. Develop and maintain a comprehensive historical trend and able to imply whenever / wherever for efficient staffing plan. Coordinate and facilitate collaboration with Operations Leadership and Client. Should have advance knowledge of computers and Microsoft Excel. Should be able to create and deliver excellent Presentations. Should be prepare Schedules using Erlang & recommend changes based arrival trend if required. Should be able to prepare weekly Historical Trend of Shrinkage, Attrition & ot...

Job Description Senior Manager - Talent Acquisition Key Responsibilities Client & Business Management Drive business growth through client acquisition, expansion, and retention in staffing and talent solutions. Serve as the primary liaison for enterprise clients, ensuring long-term partnerships and exceptional service delivery. Lead client onboarding, transition, and engagement processes to align with recruitment delivery teams. Design and implement client engagement and account growth strategies focused on service excellence and profitability. Conduct market analysis, competitor benchmarking, and identify new opportunities in the staffing and workforce domain. Build and maintain strong rela...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: English(Domestic) - Proficient What would you do? In this role the incumbent will use their working knowledge and experience with the Employee Retirement Income Security Act of 1974 (ERISA), IRS/DOL/SEC regulations on qualified/non-qualified retirement plans, financial reporting, Form 5500 preparation, employee benefit plan audits, and retirement plan provisions as they complete their day to day activities.This role will have a dual focus based on the volumes and need of the business. Focus w...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger i...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reporte...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reporte...

Role- Resource Management Designation- AM/DM Location- Bangalore, Gurgaon, Mumbai Work you will do: The primary role in the Resource Management team is to find the right resource for the right project at the right time. This will involve working closely with Project Managers and engagement leaders in finding the right fit for all project requirements. It will involve internal sourcing within and across business units across different locations while ensuring optimum utilization. To achieve this, you will need to perform the following key activities within the firm: Optimization of resource utilization through effective resource deployment. Timely update of resource schedules on the internal ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multipl...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only g...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only g...

Position Title:Team Lead - HRBP CTC : 10-11 Lacs Location- Noida Female required KRA : Looking candidates from Fintech/IT/ITES Excellent communication is a must,Exp as HRBP, should be presentable Kindly share photograph along with updated resume Excellent Excel Skills,Dashboard etc Employee Communication Competency mapping , Career Progression Employee Engagement & Welfare Activities / Employee Relations-Townhalls Rewards & Recognition Attrition $ Retention Appraisal & Performance Management Training & Development Employee Grievance Management Managing HRMS Employee Exit Formalities including Exit interview Drive organization wide end to end performance management cycle comprising career pla...

As an operational support member for human resources data, reporting, and analytical systems at Oceaneering India Center, your role involves maintaining employee data in the HCM system as per Company established practices. You will be responsible for analyzing HR data, systems, and processes/programs under general supervision. Your key responsibilities will include: - Completing all data entry for life cycle events such as new hires, status changes, terminations, promotions, etc. - Uploading electronic documents to employee files. - Monitoring multiple HR inboxes and responding to inquiries. - Applying basic knowledge of PSFT and HCM programs to ensure efficient operations, processing, and r...

As a Production Head in Solar Manufacturing, your role involves leading end-to-end production operations in a high-tech solar manufacturing unit. You will be responsible for driving efficiency, productivity, and cost optimization while ensuring top-notch quality. Your key responsibilities include implementing lean manufacturing, automation, and continuous improvement strategies. Additionally, you will oversee production planning, resource allocation, and workforce management. It is crucial to ensure strict adherence to safety, quality, and regulatory compliance standards. Collaboration with R&D, procurement, and quality control teams is essential for seamless execution. Identifying and resol...

Role Overview: As a member of the Workforce Management team, you will provide workforce products, technologies, scheduling, forecasting, and real-time support for the CIB Solution Center and Commercial Card contact centers. Your primary responsibility as a Workforce Analyst will be to monitor service levels in real time for multiple Lines of Business (LOBs) and ensure efficient allocation of business resources, specifically employee schedules, to meet key performance standards while delivering top-notch service to call-center specialists. Key Responsibilities: - Monitor service level in real time and adjust off-phone time and employee movement as needed to optimize service levels - Plan and ...

What You Can Expect As a Service Engineer - Zoom phone, you will act as a technical escalation point for complex customer issues. Collaborating closely with Product Engineering, Product Management, and cross-functional teams. Your advanced expertise in VoIP, UCaaS/CCaaS solutions, and modern troubleshooting practices will be key in driving effective customer resolutions and shaping product improvements. About The Team Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated...

Who We Are Teva Pharmaceutical Industries Ltd. (NYSE and TASE: TEVA) is a global leader in generic medicines, with innovative treatments in select areas, including CNS, pain and respiratory. We deliver high-quality generic products and medicines in nearly every therapeutic area to address unmet patient needs. We have an established presence in generics, specialty, OTC and API, building on more than a century-old legacy, with a fully integrated R&D function, strong operational base and global infrastructure and scale. We strive to act in a socially and environmentally responsible way. Headquartered in Israel, with production and research facilities around the globe, we employ 45,000 professio...

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a...

As a Manager, Partner Support at Brandmuscle, your role involves overseeing the support efforts for clients using the software. You will provide leadership to the Partner Support team to achieve and exceed acceptable service levels through phone, email, and chat channels. **Key Responsibilities:** - Provide day-to-day leadership to the Partner Support team - Identify opportunities to improve the support process - Work with corporate clients to manage the introduction and implementation of local marketing services - Collaborate with cross-functional team members to drive business targets - Track performance metrics and analyze individual activity - Present a training program and defined caree...

As a Product Owner for Automation focusing on Transport, Fiber Networks, Workforce Management, and GIS-based Planning Tools, your role involves leading the automation-first roadmap to enhance planning, operations, and field force efficiency. Your responsibilities include: - Define and own the product vision, strategy, and roadmap with automation at the core across Transport, Fiber, GIS, and Workforce domains. - Identify and prioritize high-impact automation opportunities to streamline processes, improve SLAs, and reduce costs. - Translate automation-focused initiatives into actionable backlogs and user stories with clear acceptance criteria. For Transport & Fiber Automation: - Lead initiativ...

we are hiring Associate process Manager WFM for Mohali location Shift Timings - Flexible (24*7) Role Overview: Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including developme...

We are hiring Resources planner/Capacity planner Location: Gift city Gandhinagar Salary: Upto 8 to 10 LPA Shift: Rotational Shift 1 to 3 + year (Experience in Work force management, Resources planner, etc.)BPO Preferred