773 Workforce Management Jobs - Page 20

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.5LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do DUTIES AND RESPONSIBILITIESMonitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool. Deliver timely ad hoc and standard operational reports Work with process subject matter experts from each functional team Assist in designing insightful report views (excel-based or tool-based or dashboards) Provide regular and ad-hoc results interpretation to Accenture management as requested Utilize data to identify trends and opportunities for improvement Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as neededThe Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for EY QUALIFICATIONS/S Make/propose improvements to work products, services or processes Excellent oral and written communication skills. Comply with Accenture standards, procedures and policies Build skills (self or others) needed to execute responsibilities Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client.** Willing to work in 24*7 environment with rotational shifts and Week offs . Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Proposal creation:Participating in RFP/RFI process and developing winning solution for HRO domain collaborating as a key member of the HRO solution team supporting Value Design / Vertical / Sales teams to represent the solution offering to the client.Solution Design:Demonstrate thorough understanding of the HRO domain and diagnose the challenges, risks and requirements to further translate them into optimal solution. Understand and translate client requirements into a solution offering, solution plan, proposal and cost estimate leveraging standard processesProcess Consulting:Undertake consultative assignments working with clients stakeholders at their location advising them on business pain points and problems. Perform Discovery Assignments for clients through leveraging tools and frameworks for identifying areas for outsourcing and process transformation using a consultative approach What are we looking for Brings HRO domain relevance in all pursuits and business conversations with the client organizationsExposure to RFX Process, Timelines, Sections, Solution development, RFP responseHas deep HRO domain knowledge to identify opportunities, white spaces existing in the industry.Interprets and translates business requirements into solutions that can be taken to the marketWell versed in Hire HR Outsourcing Solution development for functions like Payroll, Recruitment & onboarding, Benefits Administration, Learning & Development, Workforce administration, HR Helpdesk, HR Analytics etc.Knowledge of solution based on Hire-to-retire Platforms and experience in developing solutions with Platform will be an added advantageRevenue Growth:Drive revenue growth through reactive and proactive pursuits:Outlining win themes, architecting right solution, articulating domain flavor in RFX responses and formulating deal commercial constructMarket Visibility:Creating PoVs, bringing about Thought Leadership from knowledge of Domain and IndustryCommercial Constructs:Understands various commercial models and their implications; devise commercial constructs to best suit nature of work and client requirements. Clearly define the model and inputs required to create commercial construct based on the identified needs of the client, quantifying and articulating innovative feasible business solutions to cater to their needs - Preparing the commercial model estimates working with Enterprise Services, Service Delivery, Technology, Transition and Pricing to deliver the defined scope of services. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelor of Arts

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to perform under pressureAgility for quick learningAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: German - Elementary About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policy holders /clients/ third party providers/collaborators queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit your own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives. EXPERTISEKnowledge process:Expected to be knowledgeable about their own work, responsibilities & objectives and the work performed by their team.DECISION MAKINGImpact & Risk:Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a daily to weekly or monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work or their immediate teamAuthority:Expected to contribute to decisions related to their own workSCOPEProblem Solving:Expected to provide solutions for problems related to their own work, and may provide solutions to problems for their immediate teamComplexity:Provided guidance and instructions to help them complete complex activitiesExpected to complete tasks according to procedure Span:Breadth of responsibilities extends to their own projects/work efforts and may extend to the teamCOLLABORATIONTypically, may have frequent exposure to various management levels and expected to do the following in meetings internal or externals Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Elementary About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policy holders /clients/ third party providers/collaborators queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit your own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives.Knowledge process:Expected to be knowledgeable about their own work, responsibilities & objectives and the work performed by their team.DECISION MAKINGImpact & Risk:Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a daily to weekly or monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work or their immediate teamAuthority:Expected to contribute to decisions related to their own workSCOPEProblem Solving:Expected to provide solutions for problems related to their own work, and may provide solutions to problems for their immediate teamComplexity:Provided guidance and instructions to help them complete complex activitiesExpected to complete tasks according to procedure Span:Breadth of responsibilities extends to their own projects/work efforts and may extend to the teamCOLLABORATIONTypically, may have frequent exposure to various management levels and expected to do the following in meetings internal or externals Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: French - Elementary About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policy holders /clients/ third party providers/collaborators queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit your own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives. EXPERTISEKnowledge process:Expected to be knowledgeable about their own work, responsibilities & objectives and the work performed by their team.DECISION MAKINGImpact & Risk:Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a daily to weekly or monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work or their immediate teamAuthority:Expected to contribute to decisions related to their own workSCOPEProblem Solving:Expected to provide solutions for problems related to their own work, and may provide solutions to problems for their immediate teamComplexity:Provided guidance and instructions to help them complete complex activitiesExpected to complete tasks according to procedure Span:Breadth of responsibilities extends to their own projects/work efforts and may extend to the teamCOLLABORATIONTypically, may have frequent exposure to various management levels and expected to do the following in meetings internal or externals Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Define and maintain non-source system resources.Share forecasts with suppliers and manage supply constraints.Create Planning BOM and new constraints.Select scenarios for resolution and approve policies What are we looking for Make sure there is no reference of client name / projectIn this role you are required to do analysis and solving moderately complex problemsMay create new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person would require understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisorIndividuals would manage small teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsCommunicate with customers and customer service.Manage supply chain networks, inventory, and stockholding policies.Optimize inventory service levels, safety stock, and inventory levels.Validate cumulative planning lead-times and resolve supply issues.Handle planned orders for inventory deployment and demand exceptions.Execute distribution orders and collaborate with planners.Ensure constraint availability and manage transactional/master data.Analyze demand and approve automation policies.Achieve optimal planning for the entire horizon.Monitor and action supply exceptions. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Good Communication SkillsExperience in workday and ServiceNowFlexible for Night shiftsOpen to challenges and new learnings Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy & Wellness benefits Truly Global & Diverse Team About the role Assist in processing accurate and timely payroll for the EMEA region while ensuring compliance. Collaborate with vendors for payroll set-up, reconciliation, and performance tracking. Help ensure all statutory dues, tax filings, and social security contributions are processed on time. Work with Finance, CSM, and Sales teams to resolve payroll related queries and ensure smooth operations. Assist in preparing, validating, and analyzing payroll reports for clients and internal stakeholders. Contribute to identifying and implementing payroll automation initiatives for efficiency. Support payroll documentation, assist in audits, and help maintain compliance records.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesTo maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto DealershipMechanical knowledge of machinery/auto-componentInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Roles and Responsibilities: BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Qualification Diploma in Automobile

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP Fieldglass Contingent Workforce Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create documentation for implementing new processes and technologies. Partner with the business to define product requirements and use cases, and participate in user and task analysis to represent business needs. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop innovative strategies to enhance business processes.- Lead process improvement initiatives.- Conduct regular process audits to ensure compliance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Fieldglass Contingent Workforce.- Strong understanding of business process modeling.- Experience in process optimization and automation.- Knowledge of business process management tools.- Familiarity with Agile methodologies. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Fieldglass Contingent Workforce.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:-Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.-Prior experience in supporting functional testing, integration testing and UAT preferred.-Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Mentor junior members.-Thrive in a team environment, while also possessing the ability to work independently.-Proven ability to work creatively and analytically in a problem-solving environment.-Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction. Technical Experience:-Minimum of 7 years of experience in Pro WFM domain is a must.-Minimum 2+ years of experience in Pro WFM.-Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.-Must have knowledge on Business Structure Setup and Labor Category Setup in Workforce Dimensions.-Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.-Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.-Good to have knowledge on managing CRT tables and integrations in Pro WFM.-Practical Experience/Exposure and knowledge in Dell Boomi is an added advantage.-SQL Reporting and WIM Integration are an added advantage. Additional Information:-Ready to work in Shifts.. Qualification 15 years full time education

Jubilant Foodworks Limited is looking for Lead - Workforce Management (Manpower Planning) to join our dynamic team and embark on a rewarding career journey Staffing and Resource Planning: Lead the development of staffing strategies to meet operational needs, including hiring plans and resource allocation. Scheduling Optimization: Develop and implement efficient scheduling systems to meet workload demands while considering employee preferences and skills. Performance Metrics: Develop and monitor key performance metrics related to workforce productivity, efficiency, and staffing levels. Forecasting and Analysis: Utilize data analytics and forecasting techniques to predict staffing needs and trends. Workforce Efficiency: Implement strategies to enhance workforce efficiency, including training programs and process improvements. Compliance and Policies: Ensure compliance with labor regulations, company policies, and best practices in workforce management. Team Leadership: Mentor and lead teams, providing guidance and support to achieve workforce optimization goals. Required Skills and Qualifications: Workforce Management Expertise: Strong proficiency in workforce planning, scheduling, and resource optimization. Analytical Skills: Proficiency in data analysis, forecasting, and using workforce management software. Communication Skills: Excellent communication and interpersonal skills to collaborate with various stakeholders. Leadership Abilities: Strong leadership and team management skills to guide and motivate teams.

As a Portfolio Planning and Metrics Team Member in Evernorth Technology, based on the Evernorth Technology Strategy and Development Team, you will be supporting several Development/Delivery related organizations; working across multiple Technology development, production, and infrastructure support teams. You will be leading or assisting primarily with financial management of the organization but will have the opportunity to support a variety of Technology related initiatives . You ll be expecte d to understand the current financial state, portfolio themes and aid in understanding risks/opportunities that exist, and communicate with leadership about their budget and portfolio performance. In addition to financial management, you will support the organization by also focusing on supplier/vendor/resource management. This may include assisting with Request for Proposals from suppliers on development or production support efforts, supporting our hiring controls process, developing vendor or resource capacity strategies, and more. Other areas of support, based on need, may be around chief of staff responsibilities, deeper workforce management responsibilities, and also reporting and relationship management primarily with offshore teams. The ideal candidate is comfortable working in a high-paced operational environment. Someone who is flexible with their services and outputs to meet the specific needs of the leadership body they support. Someone who is comfortable flexing into different work types based on existing priorities/demands. This role will act as an independent contributor aligned to support both specific leadership needs while finding ways to help drive efficiency and quality into broader more shared operational processes that span multiple stakeholders.

Back The Resource Management Manager is responsible for overseeing resource planning, allocation, and utilization within the Organization This role ensures that the right resources are assigned to the right projects at the right time, balancing workload distribution, optimizing capacity, and supporting business objectives The Resource Management Manager collaborates with Directors, Project managers, external stakeholders and HR Expected to maintain workforce efficiency, track skills, plan Skill Upgrades, Project Allocation, and plan for future resource needs Key Responsibilities Resource Planning & Allocation Lead the workforce planning process & Demand Intake process ensuring optimal resource allocation across projects and teams Work closely with delivery directors and managers to understand resourcing needs and prioritize assignments Maintain a centralized resource management system to track availability, skills, and project assignments Capacity & Utilization Management Monitor resource utilization and workload distribution to prevent overor under-allocation Identify gaps in resource availability and recommend solutions such as hiring, upskilling, or reallocation Provide reports on resource utilization, capacity forecasting, employee pyramid and workforce trends Skills & Competency Management Maintain an up-to-date database of employee skills, certifications, and expertise Manage and ensure the resources in the Bench are allocated within specific time Actively Work with Technology architects, leaders and plan upskilling, reskilling, and cross-skilling initiatives Contribute to HR and Learning/Development team in implementing enterprise training initiatives Identify resource risks and address potential skill shortages before they impact project delivery Ensure maintenance of optimal Bench Stakeholder Collaboration Act as a liaison between Directors, Project managers, and HR to align resourcing strategies with business goals Participate in workforce planning discussions and contribute to hiring decisions based on resource demand Ensure transparency in resource allocation through regular updates and communication with stakeholders Process Improvement & Governance Develop and implement best practices for resource management and workforce planning Establish governance frameworks and policies for efficient resource allocation Continuously assess and improve resource management tools and methodologies Assume responsibility for tracking and maintaining key Operational Metrics for Resource Utilization, Bench, Training etc Look for opportunities to optimize/ automate manual processes and implement Required Qualifications To Be Successful In This Role Bachelors degree in IT Masters in IT/ Business 10+ years of experience in Account management (mandatory) , resource management, workforce planning, IT project management Strong understanding of IT project lifecycle and SAFE/Agile/Waterfall methodologies Proficiency in resource management tools (e g , SAP, MS Project, ServiceNow, Jira, or similar) Excellent analytical and problem-solving skills Strong stakeholder management and communication abilities Ability to work with stakeholders across different time zones Ability to manage multiple priorities in a fast-paced environment Preferred: Experience in Technology sales, IT consulting, managed services, or large-scale enterprise environments Knowledge of financial planning related to workforce management Certification in resource management, project management (PMP), or Agile methodologies Success Metrics: Efficient resource allocation leading to improved project delivery timelines High resource utilization rates without employee burnout Reduction in skill gaps through proactive workforce planning Positive feedback from stakeholders on resource availability and management Ability to meet and exceed the objectives set at organizational level Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience10 + Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Role - Planning & Scheduling Analyst Work Location - Bengaluru/Hyderabad (WFO) Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

The Oracle Fusion HCM Workforce Deployment role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Oracle Fusion HCM Workforce Deployment domain.

Candidate has minimum of 1 year experience, preferable in Workforce Management (WFM) or Resource Management (RM). The primary responsibility is to manage the RM tools and reporting. Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management. Perform Ad-hoc reporting request. Act as a change agent to stakeholders as the Resource Management group implements new processes and tools. Specifically, will focus on the tactical/transactional areas of our business. Critical skills required: Workable knowledge on MS Office tools. Able to share clear view on written and verbal communication. Good Analytical Skills & problem-solving skills. Pro-active & Positive Attitude. Ability to Work efficiently and effectively in a team. Have the ability to escalate issues with a view to bringing about a win-win resolution. Basic phone & email etiquette are desirable as candidate would need to interact with onshore clients/external entities on a regular basis. Resource should be from either Gurugram or Noida location. Candidate must have 1 year of experience in any domain. Knowledge in MS Excel is mandatory. NP- 0-30days

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Management (WFM)Adaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to work well in a teamAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Flexible working on rotational weekly offFlexible working on rotational weekly off Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

As a Portfolio Planning and Metrics Team Member in Evernorth Technology, based on the Evernorth Technology Strategy and Development Team, you will be supporting several Development/Delivery related organizations; working across multiple Technology development, production, and infrastructure support teams. You will be leading or assisting primarily with financial management of the organization but will have the opportunity to support a variety of Technology related initiatives . You’ll be expecte d to understand the current financial state, portfolio themes and aid in understanding risks/opportunities that exist, and communicate with leadership about their budget and portfolio performance. In addition to financial management, you will support the organization by also focusing on supplier/vendor/resource management. This may include assisting with Request for Proposals from suppliers on development or production support efforts, supporting our hiring controls process, developing vendor or resource capacity strategies, and more. Other areas of support, based on need, may be around chief of staff responsibilities, deeper workforce management responsibilities, and also reporting and relationship management primarily with offshore teams. The ideal candidate is comfortable working in a high-paced operational environment. Someone who is flexible with their services and outputs to meet the specific needs of the leadership body they support. Someone who is comfortable flexing into different work types based on existing priorities/demands. This role will act as an independent contributor aligned to support both specific leadership needs while finding ways to help drive efficiency and quality into broader more shared operational processes that span multiple stakeholders. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

We are seeking a HR Business Partners (HRBP) to drive the people strategy for one of their key businesses, specifically focusing on supply chain and operations teams. This role is pivotal in shaping workforce productivity, talent strategy, and employee experience while safeguarding the organizations culture. What you would do : Own and Deliver the entire people charter roadmap covering key hire-to-retire people processes for the respective BU/Region. Own and Deliver the Employee Experience charter covering key moments in the Employee lifecycle. Being the primary custodian of the “Voice of the employees” by consolidating and analyzing employee pulse and distilling actionable insights to drive the right employee backward actions Demonstrating the impact of the people programs and creating feedback loops to improve the overall effectiveness of the programs Support Managers and leaders to navigate Day to Day people problems upheavals Change management and Senior Stakeholder Management Your Profile An ideal candidate will have 2-4 years of experience in HR Business Partner. Experience in BU/Functional Leaders in crafting people strategy and Talent plans to deliver Business goals and is responsible for the overall execution of the strategy and plan. The individual will also be responsible for providing employee experience and people processes impacting productivity and is the guardian of the culture. This is an Individual Contributor role. Location: Hyderabad (must speak Telugu) Experience: 2–4 years, from Tier 2 institutions Span Covered: Regions include Andhra Pradesh & Telangana Key Responsibilities: Strong stakeholder management, Driving people connect and engagement initiatives, Addressing and solutioning people-related challenges, Talent management and density mapping, Coordinating and resolving business/people challenges, Supporting training and learning interventions, Post-hiring employee engagement

We are seeking a HR Business Partners (HRBP) to drive the people strategy for one of their key businesses, specifically focusing on supply chain and operations teams. This role is pivotal in shaping workforce productivity, talent strategy, and employee experience while safeguarding the organizations culture. What you would do : Own and Deliver the entire people charter roadmap covering key hire-to-retire people processes for the respective BU/Region. Own and Deliver the Employee Experience charter covering key moments in the Employee lifecycle. Being the primary custodian of the Voice of the employees by consolidating and analyzing employee pulse and distilling actionable insights to drive the right employee backward actions Demonstrating the impact of the people programs and creating feedback loops to improve the overall effectiveness of the programs Support Managers and leaders to navigate Day to Day people problems upheavals Change management and Senior Stakeholder Management Your Profile An ideal candidate will have 2 - 5 years of experience in HR Business Partner. Experience in BU/Functional Leaders in crafting people strategy and Talent plans to deliver Business goals and is responsible for the overall execution of the strategy and plan. The individual will also be responsible for providing employee experience and people processes impacting productivity and is the guardian of the culture. This is an Individual Contributor role. Locations : Lucknow/Chandigarh Relevant Strategic HRBP experience with a strong bent of Execution mindset or HR Consulting experience with proven results High on Ownership, Stakeholder Management, Problem solving and Strategic thinking skills Prior experience working in strong employer brand organization is a plus Strong Functional knowledge of Human Resources around Organizational behavior, Performance management , Leadership development practices is a must FMCG, Consumer internet, B2C, E-commerce, Technology Industry are preferred.