3598 Workforce Management Jobs - Page 19

The Opportunity We are looking for Managers with expertise in Workforce Management to join the GDS PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team. Your key responsibilities: Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration Contribute to the firms growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions,...

Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of...

Your key responsibilities Manage and grow the Organization and Workforce Transformation consulting services capability by developing strong relationship with global practices Work on global client projects as part of a global distributed team. Ensure quality of all work products, timeliness and accuracy of content Collaborate with Subject Matter Experts across the OWT service areas to provide insights on overall strategic and operational performance Lead a team of professionals and provide direction to the team across different pursuit and project phases Achieve metrics on productivity, utilization, headcount growth and penetration for the OWT team Ensure high operational efficiency by manag...

Engineering Operations is a global engineering operations function (remit across India, US, UK). This role will be the backbone of our engineering organization, ensuring smooth execution of resource management, demand forecasting, hiring, upskilling, and talent management across geographies. The ideal candidate will combine senior-leader presence and negotiation skills with operational discipline and the ability to create predictability in ambiguous environments . Must have an understanding of IT services/consulting dynamics, enabling engineering teams to scale effectively while maintaining high utilization and skill readiness. Roles & Responsibilities Resource Management & Demand Forecastin...

Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails indefined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of ...

Requisition Id 1613438 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Senior Manager-National-TAX-TAX - ITTS - Advisory - Pune TAX - I...

Requisition Id 1577148 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Manager-FS-TAX-TAX - BTS - Consulting - Mumbai FS : Amid compreh...

Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails indefined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of ...

The Opportunity We are looking for Managers with expertise in WFM to join the PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the PC team. Your key responsibilities: Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration Contribute to the firms growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, provide expertise and le...

The Opportunity We are looking for Senior Consultants with expertise in UKG Pro Workforce Management to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team. Your key responsibilities: Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting and Labour Scheduling and other components of Workforce management processes and systems Work on client projects as part of a global distributed team. Ensure quality of all work outputs, timeliness and accuracy of content. Be recognized as a subject matter ex...

The opportunity Were looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Bas...

Completed UKG Pro WFM Certification and UKG Boomi Certification Minimum 5+ years industry experience in working with Workforce Dimensions. Identify integration requirements and scope Design integrations using UKG APIs, web services, or file based integrations Define data mapping, transformation, and validation processes Develop test scripts and conduct unit testing Perform integration testing and user acceptance testing (UAT) Identify and resolve integration issues Coordinate integration deployment with technical teams Configure data synchronization and scheduling Ensure compatibility with existing infrastructure Develop technical documentation for integrations Provide technical support and ...

Experience Required: 12+ years, with at least 5 years in a leadership HR role in manufacturing Job Summary: The HR Head will lead the human resources function across all manufacturing units, ensuring alignment with business goals. This role requires strong leadership, strategic thinking, and hands-on execution capability, with a deep understanding of labor laws, compliance, union handling, and workforce management in an industrial environment. Key Responsibilities: Strategic HR Management: o Develop and implement HR strategies aligned with the companys objectives. o Drive culture-building initiatives and change management processes. Talent Acquisition & Retention: o Oversee end-to-end recrui...

Assist in managing PCB assembly operations, coordinate SMT & THT processes, monitor line efficiency, ensure ESD & quality standards, support operators, and help the Production Supervisor meet EMS production targets and customer delivery timelines.

Responsibilities: Manage a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites. Collaborate with the Workforce Management (WFM) Manager and site operations to develop effective staffing strategies considering variables that may impact staffing and call volume projections. Monitor and analyze call patterns and intra/inter-day activity, making real-time adjustments to maintain optimal productivity and efficiency. Assist in the creation of scheduling matrices that support service level, adherence, and financial goals using historical and projected data. Develop contingency plans in partnership with the WFM Manager to ensure consistent staff...

Responsibilities: Manage a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites. Collaborate with the Workforce Management (WFM) Manager and site operations to develop effective staffing strategies considering variables that may impact staffing and call volume projections. Monitor and analyze call patterns and intra/inter-day activity, making real-time adjustments to maintain optimal productivity and efficiency. Assist in the creation of scheduling matrices that support service level, adherence, and financial goals using historical and projected data. Develop contingency plans in partnership with the WFM Manager to ensure consistent staff...

Responsibilities: Manage a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites. Collaborate with the Workforce Management (WFM) Manager and site operations to develop effective staffing strategies considering variables that may impact staffing and call volume projections. Monitor and analyze call patterns and intra/inter-day activity, making real-time adjustments to maintain optimal productivity and efficiency. Assist in the creation of scheduling matrices that support service level, adherence, and financial goals using historical and projected data. Develop contingency plans in partnership with the WFM Manager to ensure consistent staff...

Responsibilities: Manage a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites. Collaborate with the Workforce Management (WFM) Manager and site operations to develop effective staffing strategies considering variables that may impact staffing and call volume projections. Monitor and analyze call patterns and intra/inter-day activity, making real-time adjustments to maintain optimal productivity and efficiency. Assist in the creation of scheduling matrices that support service level, adherence, and financial goals using historical and projected data. Develop contingency plans in partnership with the WFM Manager to ensure consistent staff...

Education Mandatory: Graduates from any stream Desirable: Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager Prior experience in managing excellent customer centricity is desired Experience Minimum of 2 years as an Assistant Manager Needs to be high on responsibility and ownership Should have managed multiple processes and ensured delivery within timelines Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Extensive experience w...

WFM Manager- Hyderabad- Immediate Joiner Please share cvs to sd00838847@techmahindra.com

Hiring for our client: WFM Analyst to handle RTA, forecasting, capacity planning, attrition, scheduling, reporting & headcount tracking. Requires 2+ yrs WFM experience, Excel skills, and strong analytical, problem-solving & communication abilities.

Job Requirements: Manages a team of Traffic Analyst and Scheduling Analyst, across all programs and potentially across multiple sites Work directly with the client and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Create scheduling matrices that ensure achievement of service level, schedule adherence and other financially impacting goals, using projections and/or historical information Create proper contingency plans to ensure that staffi...

Job Requirements: Manages a team of Traffic Analyst and Scheduling Analyst, across all programs and potentially across multiple sites Work directly with the client and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Create scheduling matrices that ensure achievement of service level, schedule adherence and other financially impacting goals, using projections and/or historical information Create proper contingency plans to ensure that staffi...

Role Overview: As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the achievement of service levels for each Operations account by actively managing the queue in real-time. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing data for real-time performance evaluation. Obtaining quantifiable performance metrics such as call volume, AHT, and service levels, you will provide critical recommendations to address any performance issues. Key Responsibilities: - Monitor the queue closely against the service level targets and proactively devise action plans. - Co...

Job Title: Assistant Manager Human Resources Location: Noida / Greater Noida, India Department: Human Resources Reports to: President Company: Anjani Technoplast Limited (ATL) About the Company Anjani Technoplast Limited (ATL) is a leading manufacturer of advanced polymer and composite products serving the Defence, Aerospace, Automotive, and Industrial sectors. With state-of-the-art manufacturing facilities and a strong R&D base, ATL is committed to innovation, quality, and sustainability. Position Overview The Assistant Manager – HR will play a key role in managing end-to-end HR operations, employee engagement, recruitment, statutory compliance, and talent development. The position demands ...