2550 Workforce Management Jobs - Page 19

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case...

Job description Omega Healthcare - Assurance Staff Experience Management ( WFM Role )As part of our Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunityWere looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within Omega GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox manageme...

Roles: WFM - Capacity Planning WFM - RTA Min 2+ Years experience in WFM Capacity Planning / RTA Strong Understanding on Capacity Planning/ Forecasting/ Handling Call Volume/ Live Monitoring Hands on experience in Advanced Excel Knowledge of Powerbi (Added advantage) 5 Days Working Rotational Shift/ Offs Both Side Cab Location- Hyderabad/ Pune/ Bangalore Call Anumeha @ 6376649769/ Priyanka @ 9366772439 Send resume to anumeha@manningconsulting.in priyanka@manningconsulting.in

Responsibilities: call me for jd Manage regional workforce, including labor mobilization and multi-site project execution. Ensure statutory compliance, drive training programs, and oversee attendance automation. Provident fund Health insurance Annual bonus Travel allowance Mobile bill reimbursements Leave encashment Job/soft skill training

As a Workforce Services Specialist at Accenture, you will be responsible for aligning people and resources to business objectives in a strategic manner that optimizes scheduling and performance management. Your role will involve maximizing performance levels and competencies within the organization, focusing on workforce management activities such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. You will work towards maintaining a productive workforce by ensuring strategic alignment of resources based on agent availability, forecasted call volume, and revenue targets. Y...

As the Head of Customer Service at our fast-growing shipping and logistics automation platform, your role will be crucial in optimizing and leading our customer support operations. You will be responsible for ensuring a fast, effective, and high-quality service experience for our sellers across various channels such as chat, email, phone, and others. Your main responsibilities will include managing and scaling a high-performing customer service team, designing efficient ticketing and escalation workflows, and optimizing service workflows through automation tools like AI/chatbots and self-service portals. Your goal will be to deliver a best-in-class support experience, improve customer satisf...

As the Head HR in Bangalore, you will be required to hold an MBA/MSW (Regular) degree and have over 15 years of progressive experience in HR leadership roles, preferably in E-commerce or FMCG industries. You should have experience as an HR Business Partner (HRBP) managing a large headcount of 5,000+ employees. Your key responsibilities will include developing and implementing HR strategies, managing end-to-end HR operations, overseeing talent acquisition and workforce planning, implementing performance management and appraisal systems, designing employee engagement and retention programs, managing corporate and regional workforce, leading organizational development and succession planning, e...

Monitoring and maintaining the stability of the SAP Fieldglass system in a live production environment, troubleshooting issues that arise, responding to user queries, and ensuring smooth operation of the contingent workforce management platform, requiring strong technical knowledge of Fieldglass functionalities, excellent problem-solving skills, and the ability to collaborate with various stakeholders to resolve issues promptly. Key Responsibilities: Incident Management: Monitor Fieldglass system for errors, performance issues, and potential disruptions. Quickly diagnose and resolve production incidents, including data inconsistencies, system crashes, and user access problems. Effectively pr...

Candidate should have 4+ years of experience in Planning and scheduling in WFM Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Kenedy @ 9620999035 for more details.

The Purpose of This Role You will be responsible for conducting consultative analytics and creating executive level recommendations for business partners and line finance. You will also provide a broad range of ad hoc analytical support as needed. The analyses and insights delivered are critical components to drive business planning and ongoing decision making. The Value You Deliver Providing analyses and strategic recommendations to team, management, and business partners Synthesizing data, analyses, and conclusions into self-service dashboards or presentations for senior management Finding opportunities to streamline work processes to make the team more efficient and effective Proactive pa...

Strategic Workforce Planning Develop long-term workforce forecasts, capacity models, and scenario plans to support business objectives. Partner with HR, Finance, and Operations to align workforce strategies with transformation initiatives. Build 3- to 36-month demand forecasts (FTE & FFS) using historical project load, pipeline outlook, attrition trends and regulatory head-count norms and other parameters; deliver 90 % forecast accuracy Process Optimization Design efficient scheduling, demand forecasting, and real-time adjustment protocols. Reduce workforce cost variance and improve workforce utilization through analytics. Scenario & Capacity Modelling Run what-if simulations (new molecule w...

Having good experience of developing IVR voice/digital flow/bot flows using Genesys Cloud Architect tool. Having basic understanding of Technical skill in java or python and familiarity with API and Web service. Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues effectively. Identifying and resolving user and network issues related to Genesys Cloud CX. Demonstrating a strong technical understanding of Genesys Cloud CX software, including its architecture and integration with other systems. Continuous maintenance and support of multiple Genesys Cloud instances, configuring queues, managing user roles, and handling all available contact cente...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

- Individual contributor, client-facing role. - End-to-end WFM scheduling & occupancy management. - Headcount & FTE calculation, reporting, and analysis. Required Candidate profile - Strong communication skills. - WFM & scheduling expertise. - Experience in occupancy metrics and workforce calculations. Call or Whatsapp @ 6002281943 / 8723051470 / 8453399504 / 9387861694

We are seeking a highly experienced General Manager-Operations to head our plywood boards & panels manufacturing facility. Overall responsible for plant operations, driving efficiency, ensuring smooth functioning, and supporting business growth.

We are seeking a highly experienced individual for Production Factory to oversee manufacturing operations, production planning, quality control, and overall factory management. The ideal candidate will ensure efficient production processes, maintain high product quality, optimize costs, and drive continuous improvement while ensuring compliance with safety and industry regulations. Key Responsibilities Production Planning Execution Oversee end-to-end production processes, ensuring efficiency, quality, and timely delivery. Develop and implement production plans to meet business demands while optimizing resources. Monitor daily, weekly, and monthly production targets and ensure timely executio...

You will be joining a full-time on-site role as a Benchsales Recruiter in Kolkata with Vivid Technologies Inc., a Global Workforce Management and IT Development company operating in the USA & India. Your main responsibilities will include sourcing and placing candidates, managing client relationships, business development, and achieving sales targets within the IT industry. To excel in this role, you should possess Recruitment, Sales, and Business Development skills, along with previous experience in IT staffing and bench sales. Strong communication and interpersonal skills are essential, as well as proficiency in negotiation and relationship management. The ability to meet sales targets and...

You will be responsible for managing daily plant operations of STP/WTP/ETP with a strong focus on efficiency, safety, and compliance. Additionally, you will lead a large workforce to ensure productivity, discipline, and continuous skill development. Monitoring KPIs, optimizing resources, reducing downtime, and controlling operational costs will be key aspects of your role. It will also be your responsibility to ensure that all statutory and environmental compliance standards are met. This is a full-time position that offers health insurance as a benefit. The work schedule is during the day shift, and there is a yearly bonus provided. The work location is in person.,

As the Technology Operations and Support Analyst for Workforce Management (WFM) at Ralph Lauren Corporation in Bangalore, Karnataka, India, you will be an integral part of the Global WFM function. Your primary responsibility will be to optimize the UKG Kronos system by collaborating with engineers and stakeholders to maintain and improve retail WFM applications. By ensuring seamless system operations, driving performance and efficiency, and working closely with a diverse team, you will contribute to advancing workforce management capabilities. Your key responsibilities will include managing the daily operations and maintenance of the WFM (UKG Kronos) system to ensure optimal performance and ...

Join us as a Portfolio Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You will spearhead the evolution of our digital landscape, driving innovation and excellence while harnessing cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Portfolio Analyst, you should have experience with financial analysis and planning/forecasting, risk management, and compliance requirements, communication tools and processes, workforce management, influencing decision-making with senior stakeholders, and process automation ...

As a Data Services Consultant II at UKG Ready, you will be part of the Services Advising job family within the Ready Implementation Services (RIS) workgroup under the UKG Customer Experience (CX) division. Your role will involve working on new customer deployments of the UKG Ready product and collaborating with UKG Ready customers across various geographies. We are looking for individuals with expertise in the Human Capital Management or Workforce Management domain, particularly with products such as ADP, Ceridian Dayforce, Oracle HCM, PeopleSoft, Ramco, SAP SuccessFactors, and Workday. In this role, you will join our Strategic Advisory Solutions team and act as a thought leader within the R...

You are a detail-oriented and proactive Performance Analyst, WFM looking to join a dynamic team focused on supporting workforce management and Operational teams processes. Your responsibilities will include utilizing performance data to ensure the accuracy and integrity of data, maintaining seamless reporting across multiple locations, and supporting client and internal reporting. Your main tasks will involve collecting, analyzing, and presenting key performance metrics to track organizational progress and align with strategic goals. Additionally, you will be responsible for monitoring employee attendance patterns, addressing productivity issues, ensuring schedule adherence, and maximizing b...

We are inviting applications for the role of Manager, Work Force Management (WFM) Location-Gurugram Responsibilities • Will act as a liaison between the GCC and Site WFM teams. • Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis • Administration of communication to and from Operations and other support departments • Collection and analysis and reporting of historical center/agent performance statistics • Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting • Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources • Over...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What woul...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would yo...