773 Workforce Management Jobs - Page 19

The CLRA manager will spearhead statutory compliance for contract labour and workforce vendors, ensuring organisation-wide adherence to Indian labour laws. Act as the key interface with government bodies, third-party consultants, and internal/external suppliers. Drive risk mitigation, vendor governance, and regulatory engagement to uphold compliance excellence across the external workforce ecosystem. Also, the manager will ensure enterprise-wide adherence to labour laws, manage compliance risks, oversee vendor governance, and engage with regulatory authorities on external workforce matters. You have: 10 - 15 years experience in statutory labour compliance with Bachelors or Post Graduate Degree in Law or equivalent. Experience in contract workforce management in a large or mid-sized organisation. Understanding of Compliance Advisory, Regulatory Affairs, and State Laws. Exposure to Labour laws and regulations, and their interpretations. It would be nice if you also had: Knowledge of PAN India labour compliances. Good Communication skills to decipher labour laws and regulations. Led the organization s labour law compliance strategy for third-party manpower, contract labour, and outsourced operations. Ensured compliance with central and state labour laws across multiple locations and business functions. Designed and executed risk frameworks and audit mechanisms to identify and mitigate non-compliance in the contractor ecosystem. Acted as the primary representative in external inspections, audits, inquiries, and labour-related litigations. Established vendor compliance standards and monitored statutory adherence (PF/ESI, wage laws, licenses, etc.) throughout the engagement lifecycle. Deployed automation tools and dashboards for real-time tracking of contractor compliance and governance. Advised senior management on labour law risks, best practices, and evolving legal requirements impacting workforce models. Collaborated with legal, procurement, and government bodies to strengthen compliance clauses, close regulatory notices, and ensure zero-penalty operations.

Assistant Manager- Finance at Skuad Remote Job | AllRemote Assistant Manager- Finance 4 to 8 years Role Accounts Payable 1 Click Apply Why you should join Skuad NASDAQ Listed-backed hyper-growth company Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy Wellness benefits Truly Global Diverse Team About the role Prepare and analyze financial reports related to payables/cost Build and maintain relationships with vendors and suppliers in different countries Monitor currency exchange rates and implement strategies to minimize currency-related risks in payment transactions Work closely with other departments, such as legal and compliance, to ensure alignment on international regulations Would manage 1- 2 resources as well Ideal candidate Graduate - Commerce (no engineers/science/arts stream candidates) + CA/CA/CWA Inter would be great Candidates with 4 to 8 years of post-qualification experience would be ideal. Extensive experience in Accounts payables AP domain - PO, Payments, Contract Management, Compliance, related taxation Strategic mindset to optimize cash flow Knowledge of expense management tools like ZOHO and accounting tools like XERO, QuickBooks, etc

Diploma / bachelor degree / master degree in computer science or subjects related to computer software programming. Minimum 4 years of experience in JavaScript and jQuery development. Proficiency with HTML5, CSS3, and related web technologies. Experience with TypeScript is a plus. Familiarity with libraries like fabric.js and HTML Canvas. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills. Ability to manage multiple tasks and deliver high-quality results under tight deadlines. Knowledge of React, Angular, or other JavaScript frameworks is an added advantage but not necessary. Perks: 5 Days Working Flexible working Hours A competitive salary Scope of speedy career growth Supportive Friendly Work Culture Appreciation cash rewards and certificates Referral Bonus 21 Paid Leaves Friendly Environment On-time Salary Overtime Payment Mostly activities for Refreshment and gain more knowledge Celebrations (Birthday, Festival, Picnic, Movie, Lunch, Dinner, etc) Chance to lead a team.

Position Purpose The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. They work closely with Operations, calling out non-adherent events via email so that non-adherent agents can be directed back toward the phone. Workforce Management Real Time Analyst also monitor agent calling behaviors in real-time, calling out events such as talk-time or after-call-work time which exceeds defined thresholds. They watch real-time campaign statistics across various measures such as service level or staffing interval requirements to ensure we are meeting contractual standards as defined by clients. They provide real-time feedback to Work Force Management and Operations management on the status of the campaign. Workforce Management Real Time Analysts may also be required to change agent skill associations on the switch and or provide historical reporting, depending on campaign requirements. Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications Minimum two-year experience in a call center environment and familiarity with Workforce functions required One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage( Active/ Default Servicing).

Hi , We are hiring for the ITES Company for Workforce Management. Overview A Workforce Manager is a professional responsible for planning, forecasting, scheduling, and managing staffing resources to ensure that a company especially in call centers, BPOs, customer service, or retail operations can meet its operational and service goals efficiently. To ensure that the right number of people are scheduled at the right times to handle customer demand without overstaffing or understaffing, balancing cost efficiency with service quality. Key Skills: a) Need Experience in Forecasting, Scheduling, Capacity Planning b) Min 1 Year of WFM Lead Experience c) Any Graduate d) Min 3 Years International BPO Experience To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 196 Job description: Overall 6 years of experience with minimum 3 years experience of Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations Will execute capacity ramp up and ramp down across all LOBs Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Competencies/Skills: Excellent knowledge of Excels & Macro Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations Good communication, interpersonal skills Multi Tasking

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Responsible for managing the performance for the team of Production Specialist. Responsible for responding back to the client and internal stakeholders in an efficient and professional manner. Handles and resolves customer complaints- identify and escalate priority issues. Build a strong personal customer rapport and establish engagement to drive positive customer experience. Ensures compliance with all company and departmental policies, procedures, and guidelines Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization Data Analysis - Analyzing data short-term long-term trends, report generation, graphical representation, business analytics report, management reports Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attritio Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement Should have at least 18 months of Experience in Geographical Information System and exposure to Geographical Information System (GIS) knowledge Experience working in a QA as Service business unit in BPS Excellent Communication Skills (Verbal & Written) Good Analytical and Multitasking Skill Customer Service Oriented attitude with focus on soft skills. Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers

A Project Resource Manager ensures projects have the necessary resources, including personnel and equipment to be successful. They work closely with project managers to identify resource needs, and allocate resources effectively.

Hiring For WFM RTA Experience 2 year in WFM RTA Package upto 6LPA Graduation mandatory Good Communication Skills required Location- Bangalore 5 days working & US Shift Work From Office For more information Contact Priyanka Contact no 9362502648 mail id- priyanka@manningconsulting.in

As a Portfolio Planning and Metrics Team Member in Evernorth Technology, based on the Evernorth Technology Strategy and Development Team, you will be supporting several Development/Delivery related organizations; working across multiple Technology development, production, and infrastructure support teams. You will be leading or assisting primarily with financial management of the organization but will have the opportunity to support a variety of Technology related initiatives . You'll be expecte d to understand the current financial state, portfolio themes and aid in understanding risks/opportunities that exist, and communicate with leadership about their budget and portfolio performance. In addition to financial management, you will support the organization by also focusing on supplier/vendor/resource management. This may include assisting with Request for Proposals from suppliers on development or production support efforts, supporting our hiring controls process, developing vendor or resource capacity strategies, and more. Other areas of support, based on need, may be around chief of staff responsibilities, deeper workforce management responsibilities, and also reporting and relationship management primarily with offshore teams. The ideal candidate is comfortable working in a high-paced operational environment. Someone who is flexible with their services and outputs to meet the specific needs of the leadership body they support. Someone who is comfortable flexing into different work types based on existing priorities/demands. This role will act as an independent contributor aligned to support both specific leadership needs while finding ways to help drive efficiency and quality into broader more shared operational processes that span multiple stakeholders.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast is looking for an analytical, technical, and motivated team-player to drive daily management of work distribution and agent productivity as a member of our Real-Time Workforce Management team. In this role you ll be working with operations teams and business leaders, utilizing your technical expertise and business insights to drive best-in-class Customer Experiences. You ll lead corrective action in collaboration with business leaders to mitigate the impact of staffing, call volume, call abandonment, and agent behavior issues across different media channels. About this roll * (Responsibilities) Assist with various workforce system (NICE IEX) administrative tasks to ensure accurate performance tracking and process workflows. Real-time monitoring of performance across all channels, including the execution of channel-flexing and escalation actions. Day-to-day management of scheduling requests, work distribution, and agent productivity. Cadenced reporting to leadership on key performance metrics, including targeted recommendations. Administration of system profiles, scheduling, and call-out updates. Identify and raise issues with staffing/scheduling, and make data-driven recommendations for corrective action Develop a strong understanding of staffing frameworks at the intraweek and intraday level, track performance against expected patterns, and adjust intra-day forecasts accordingly Deploy sound quantitative analytical technique to clean data-sets, identify outliers and smooth distributions used in compilation of forecasts Build a strong understanding of Toast customer contact drivers and agent workflows, including agent-facing scheduling requests and processes Devise and document processes for intra-day actions, workforce team processes, and agent/manager-facing workflows Partner with Scheduling, Forecasting, and System Administration teams to ensure fluid lines of communication Effectively communicate with BPO partners to address performance and operational opportunities Do you have the right ingredients* ? (Requirements) Highly motivated, works effectively both independently and as part of a team Experience with Excel/Google Sheets Advanced critical thinking skills Data-driven communication skills, tailored to a varied audience Bread puns encouraged but not required Work timings: 3:00am - 12:00pm IST Work Mode: Hybrid (2-3 days in office) Location: Bangalore Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at https: / / careers.toasttab.com / toast-benefits . *Bread puns encouraged but not required Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Overview The job requires forecasting processing time shrinkage attrition and/or other required metrics and input for the capacity management process by use of standard capacity planning tools and analysis. Involves in developing a long-range strategy for the function to address future needs with data models data consumption tools predictive modeling and emerging technologies. Key Responsibilities Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Develops forecasts (13+ weeks through 52-week projections) of the number of interactions processing time waste attrition and/or other required metrics for the business segments within a given program as input for the capacity and resource plans. Communicates directive guidelines for the WFM Schedulers to ensure schedules produced accurately cover demand forecast while accounting for known constraints planned events/holidays & business objectives. Reporting the planning information to Operational Management and WFM Intraday Management Design reports scorecards dashboards and ad hoc analyses that deliver workforce insights and KPIs. Effectively coach and mentor the team of planners and schedulers within your span Lead and mentor multiple team leaders by one or more Assistant Managers Contact Person: Sneha Contact Number: 9840082230 Email : sneham@gojobs.biz

Roles and Responsibilities Manage workforce management (WFM) processes to ensure efficient scheduling, forecasting, and real-time analysis. Analyze data from various sources such as Genesys, Real Time Analysis (RTA), and other relevant systems to identify trends and areas for improvement. Provide insights on labor productivity metrics to optimize resource allocation. Develop and maintain accurate forecasts using historical data, seasonality, and external factors like weather or holidays. Desired Candidate Profile 3-7 years of experience in Workforce Management (WFM) or a similar field. Strong understanding of Genesys platform and its applications in WFM. Proficiency in Real Time Analysis (RTA) tools for data analysis.

Greetings! Job Location: Bangalore Work Location: Bangalore (Work from Office) Shift Time: Night Shifts If interested, please do share your profile at sreenivas.s@empower.com The Analyst Intraday Business Process would update schedules for the contact center agents. Manage the requests for planned absences and updates resulting from unplanned absences (i.e. sick, rescheduled training, etc.). A secondary function is to update the SAS (staff administration system) database and notify other applications of the changes to an employees status (i.e. changing teams or functions, etc.). The incident management support would be to monitor any system issues that would impact on the contact centers ability to take calls at the start of day. They would notify impacted staff while handing off the issue to the teams who will support this work during business hours. ESSENTIAL FUNCTIONS: Incident management function will manage any system issues experience outside of business hours and help determine the impact to the business. Team currently experiences 4 to 5 incidents a month. This function is considered a priority due to the impact to the business. Intraday function will manage the requests for planned absences and updates resulting from unplanned absences (i.e. sick, rescheduled training, etc.). This function requires high accuracy and volume to manage. Intraday function updates the SAS (staff administration system) database and notify other applications of the changes to an employees status (i.e. changing teams or functions, etc.).This function requires high accuracy with the updates being made. QUALIFICATIONS: Bachelor’s degree (additional certifications or specializations in relevant areas are beneficial) 2-5 years of Workforce Management experience in a similar role. Workforce Management Experience with next generation WFO and Telephony software with a focus on Real time adherence, same day scheduling and skilling adjustments and profile maintenance an asset. (examples include but not limited to Verint, Calabrio, Genesys, Cisco, Amazon, Five9). Math and Statistics Proficiency: Fundamental for understanding and utilizing workforce application tools. Execution Skills: Ability to maintain focus through event triage and times of stress. Soft Skills: Passionate, proactive, creative, collaborative, and influential without authority. Abstract Reasoning and Conceptual Thinking: Essential for problem-solving in complex scenarios. Innovative Thinking: Demonstrate a medium level of innovation by providing insights into process improvements and driving workforce best practices adoption. Adaptability: Organized, collaborative, adaptable to change, and disciplined in approach to work. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BlueYonder Workforce Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in BlueYonder Workforce Management.- Strong analytical skills to assess application performance and user needs.- Experience in application testing and debugging methodologies.- Familiarity with software development life cycle and agile methodologies.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 3 years of experience in BlueYonder Workforce Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Should have worked with ""C"" level of the organisation- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 300+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management - Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders - Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills - Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership"ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experience Optional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & Optimization Monitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team Management Build and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & Influence Partner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Should have worked with ""C"" level of the organisation- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 300+ HC working in remote and hybrid environment. - Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies - Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership"ERP Skills: Salesforce, SAP (S4 Hana) Mandatory:PMPi certification or experience Optional:Certified Black belt Six Sigma Additional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: "Strategic Operations Leadership: Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & Optimization Monitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team Management Build and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. "

Job Title: Factory Manager Location: Koteshwara, Udupi District (Karnataka) Industry: Chemicals Agri-Based Manufacturing (CNSL from Cashew Shells) Salary: 6 LPA + Variable Pay Experience: 8+ yrs. Job Overview: We are looking for an experienced Factory Manager to oversee operations at our Koteshwara unit, which processes Cashew Nut Shell Liquid (CNSL). This position requires strong leadership and hands-on operational management skills to ensure smooth day-to-day functioning of the plant. Key Responsibilities: Lead and manage a team of 2530 workers, including migrant labor, 23 supervisors, and admin staff. Achieve daily production targets and maintain consistent productivity levels. Manage raw material (RM), auxiliary materials (AMP), and finished goods (FG) inventory. Coordinate with shell vendors and oversee 8 company vehicles for local shell collection. Supervise logistics and ensure accuracy in commercial documentation. Lead routine and preventive maintenance of plant machinery and vehicles. Enforce safety standards and maintain necessary safety equipment. Track and report daily MIS and monitor cost and production trends. Ensure data accuracy and timely system entries with support from clerical staff. Ideal Candidate Profile: 8+ years of experience managing shop floors, preferably in chemical or agri-based industries. Proven experience handling migrant labor. Comfortable with MS Excel and system-based reporting. Familiar with basic mechanical/electrical equipment used in factory operations. Share your profiles to jayaprabha.a@cielhr.com WhatsApp/Call: 9789052080

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123