2567 Workforce Management Jobs - Page 23

Job Title: Regional Human Resources Head Function: Human Resources Reports To: Head of Business HR & Talent Acquisition Location: New Delhi About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipmentswe deliver trust, precision, and excellence. As Indias most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group , we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers...

We are seeking a proactive, detail-oriented, and highly organized Executive Assistant (EA) to provide comprehensive administrative and strategic support to our CEO. The ideal candidate will have prior experience in real estate.

You will be working at Jubilant FoodWorks during a phase of transformation and expansion, which presents both challenges and opportunities. As the largest Quick Service Restaurant (QSR) in the sub-continent, Jubilant FoodWorks is aiming to double its scale and size to become a Multi Business, Multi Product, Multi Country Operations entity. In this role, you will be responsible for overseeing the entire lifecycle of the frontline ecosystem of Business Associates (BA) and Store Insiders. You will collaborate with your team to plan and execute the sourcing strategy for the region, focusing on BA and Insiders. Utilizing a strong partner ecosystem will be crucial to meet the workforce requirement...

As a Senior Executive - WFM at Omega Healthcare Management Services Private Limited in Bengaluru-II, Karnataka, you will be responsible for overseeing workforce management, service delivery, transition management, performance management, vendor management, and outsourcing in the BPO sector. Your role will involve optimizing call center operations and CRM processes to ensure efficient and effective service delivery. With 3-5 years of experience in the industry, you will play a key role in managing MIS systems, implementing workforce strategies, and enhancing overall operational performance. Your expertise in workforce management tools and practices will be essential in driving operational exc...

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering trusted relationships with our brand partners and empowering our team to drive positive change. As a Detail-Oriented Dialer Administrator, you will play a crucial role in managing our in-house dialer system, overseeing vendor productivity, and enhancing workforce efficiency. Your responsibilities will include administering the in-house dialer system, configuring system settings, executing daily dialer strategies, monitoring performance metrics, and generating reports to...

As an Operations Manager for the voice process at unifyCX, an emerging Global Business Process Outsourcing company, you will play a pivotal role in leading and managing day-to-day operations to ensure client satisfaction and operational efficiency. With a strong focus on strategic planning, team leadership, and continuous improvement, you will drive performance against key operational metrics and collaborate with clients to meet their expectations. Your responsibilities will include overseeing the end-to-end delivery of voice process operations, managing team performance, implementing process improvements, and ensuring compliance with internal policies and data security standards. You will a...

The ideal candidate for this role will be responsible for managing the recruitment and onboarding process for both site and office staff, which includes laborers and administrative personnel. This involves conducting interviews, collaborating with department heads, and ensuring timely hiring. Additionally, you will oversee onboarding and induction programs to facilitate a smooth transition for new employees. In terms of employee relations and engagement, you will be tasked with addressing any grievances and fostering a positive work environment. Regular site visits will be conducted to interact with the workforce, and you will also organize training and development initiatives for staff memb...

Executive Summary: Candidate who has at least 2+ years' experience in working in a US patients logistics and planning based company Should be sound in United States geography at state and county level Possess excellent communication and negotiation skills Analytical skills should be decent too involving studying performance trends and making decisions accordingly Experience in working on Power BI would be an added advantage. Key Responsibilities: Providers planning based on client goals and capacity Maximizing screenings and increase home visits for providers Daily member inventory review and membership release Oversight on deliverables and internal audits Strong coordination with other cros...

We are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Forecasting team. The ideal candidate will have expertise in Time Series, Predictive Analysis, Machine Learning, and Python programming. The successful candidate will be responsible for developing and implementing accurate forecasting models to optimize workforce planning and management. Responsibilities Lead the WFM Forecasting team to develop and implement accurate forecasting models using Time Series, Predictive Analysis, and Machine Learning techniques. Collaborate with stakeholders to understand business requirements and develop forecasting models that meet their needs. Develop and maintain P...

Chief of Staff We are a fast-growing auto retail group with over 2,500 team members, over $250M revenues, across 7 brands in 5 states Our target is to double our revenues in the next 2 years We are looking for two ambitious, self-driven candidates for the role of Chief of Staff within the group to help us hit our growth goals This is a strategy role in an operations-heavy industry, reporting to the leadership team While based in Hyderabad, remote could be an option, You will lead a special project and create a new segment in used cars You will get periodic mentorship from the leadership team and founders If you are an A player, love solving complex problems, never settle for ?good enough,? a...

Context & Job Purpose We are seeking a strategic and innovative Manager for our Contingent Workforce Management Office to lead the team in India as SME of Fieldglass system, Monitoring contingent workforce data and KPIs to proactively identify and recommend opportunities for improvement and serving as point of escalation for complex contingent worker situations You will lead a team of analysts and senior analysts, guiding them towards service delivery with Quality, Speed and Compliance, Key Responsibilities Main responsibilities include, but are not limited to: Team Leadership & Development Lead, mentor, and grow a team of analysts, senior analysts, and lead analysts, Foster a culture of inn...

Role Overview We are seeking a proactive and committed Assistant Manager - Industrial Relations & Employee Services to support employee relations, statutory compliance, and HR operations at our automotive manufacturing facility. The role involves ensuring smooth workforce management, maintaining cordial industrial relations, and supporting employee welfare initiatives to enhance engagement and productivity. Key Responsibilities Manage day-to-day industrial relations at the plant, ensuring a harmonious work environment. Liaise with labour unions, government authorities, and external agencies on IR matters. Ensure statutory compliance under labour laws (Factories Act, Industrial Disputes Act, ...

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An in...

About The Role Skill required: Cross support - Workforce Management (WFM) Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.Monitor and review administrative and operational activities within the allotted team to ensur...

Role: WFM Specialist Min 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre Settings Strong understanding on Capacity Planning & Forecasting UK Shift 5 Days Working Location: Bangalore Immediate joiners preferred Call Anumeha: 6376649769 Priyanka: 9366772439 Send resume to anumeha@manningconsulting.in priyanka@manningconsulting.in

Hi Dear , Job Seeker's We are hiring for Team Leader Position : Team Head /Lead Salary : 35,000 CTC /4.3 LPA Qualification : Graduation /PUC/Diploma Experience: Sales /BFSI / BPO Process: Banking Process Company : Alldigi Tech Location: Bangalore Experience Note : Should have Min 1 years of experience in handling a sales Team Location Note: BTM(SS Plaza) About the Role: We are hiring Team Leaders for a dynamic BPO Sales Process. The ideal candidate should have at least 1 year of experience in handling outbound/inbound sales teams within a BPO environment. This role requires strong leadership skills, sales expertise, and the ability to drive a team towards achieving business targets. Key Resp...

Greetings from Black and White business solutions!! About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title: Workforce Management Service specialist /lead Qualification: Commerce Graduates Experience: 6-11 Years Must Have Skills: Workforce management Capacity planning Forecasting Customer Acquisition Strategy & Implementation Data Science Good to Have Skills: Ability to read, write, and communicate in English in a business setting. Roles and responsibilities Lead workforce planning initiatives in alignment with business requirements. Conduct capacity planning and forecasting to ensure optimal resource utilization. Design and implement customer acquisition st...

As a dynamic and detail-oriented Operations & Project Coordinator, you will play a pivotal role in ensuring the smooth execution of projects, managing internal workflows, and fostering effective communication across stakeholders. Your responsibilities will include planning, coordinating, and monitoring day-to-day operations and project deliverables to meet deadlines and quality standards. You will also be responsible for managing and responding to internal and external emails, liaising effectively with clients, vendors, team members, and top management. Additionally, you will coordinate manpower allocation, create an efficient work environment to support project needs and operational goals, ...

You will be working as a Sr. VP Software Sales (Asia & MEA) for Domainxeed Services Private Limited, a company specializing in delivering Digital Services for various industries, with a focus on Energy, Utility & Public Sector. Your responsibilities will include identifying and targeting potential customers in the target regions, building client relationships, leading sales initiatives, and achieving sales targets. This full-time hybrid role is based in Pune, with the flexibility for remote work. To excel in this role, you should have proven experience in software sales, preferably in the Energy, Utility & Public sector. Strong connections with Utility companies & top OEM players are essenti...

You are a global climate technologies company engineered for sustainability, creating sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. You protect temperature-sensitive goods throughout the cold chain and bring comfort to people globally. Your best-in-class engineering, design, and manufacturing, combined with category-leading brands in compression, controls, software, and monitoring solutions, result in next-generation climate technology built for the needs of the world ahead. If you are a professional seeking a career change, an undergraduate student exploring your first opportunity, or a recent graduate with an advanced degree, there are...

As an Operations Manager at unifyCX, you will be responsible for leading and managing voice-based BPO operations. Your primary focus will be on ensuring the efficient delivery of services, driving team performance, and maintaining client satisfaction. This role requires strategic planning, team leadership, and a commitment to continuous improvement aligned with organizational objectives. Your key responsibilities will include overseeing the end-to-end delivery of voice process operations, managing key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence, as well as leading Team Leaders, Trainers, and Quality Analysts to ensure consistent performance. You will be expected to...

Job Title: Analyst, WFM Automation Job Description ROLE: Automation Analyst -Workflow Mgmt. DESIGNATION: WFM Automation Analyst LOCATION: Gurgaon YEARS OF EXPERIENCE: 3-5 Yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Job Description Summary Key Responsibilities: . Design, analyze, implement and monitor company-wide workforce planning and headcount tracking/management initiatives to accurately track and forecast evolving workforce needs . W...