3598 Workforce Management Jobs - Page 18

Educational Requirements Bachelor of Engineering,Bachelor Of Technology (Integrated),Bachelor Of Science (Tech),MTech,MSc,MBA Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create req...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Adaptable and FlexibleStrong Written and Verbal CommunicationAbility to perform under pressure Roles and Responsibilities: In ...

About The Role Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : SAP Fieldglass Contingent Workforce Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead for Packaged Application Development, you will be responsible for leading...

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Adaptable and FlexibleStrong Written and Verbal CommunicationAbility to perform under pressure Roles and Responsibilities: In ...

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Adaptable and FlexibleStrong Written and Verbal CommunicationAbility to perform under pressure Roles and Responsibilities: In ...

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Good communication skill with basic HR knowledgeGood communication skill with basic HR knowledge Roles and Responsibilities: In th...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. What are we looking for? Workforce AnalyticsWorkforce Management (WFM)Adaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work wel...

Job Title: Technical Project Manager (TPM HR Solutions) Location: Hyderabad (Work From Office) Experience: 10+ Years Employment Type: Full-time | Onsite Role Overview We are looking for a Technical Project Manager (TPM) to lead HR Solutions / HCM Implementation Projects for global clients. The role requires strong functional and technical understanding across PeopleSoft HCM, SAP HCM, Oracle HCM, Workday HCM , and Kronos (Time & Attendance) systems, ensuring smooth end-to-end project delivery. Key Responsibilities Manage end-to-end implementation of HCM and Workforce Management projects. Work closely with HR, IT, and Business stakeholders to define scope, timelines, and deliverables. Lead cro...

Location: Gurgaon & Pune Min Exp: 3+ Years Salary: Upto 6.5LPA Availability: Immediate to 15 days Work from office US Shifts Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in...

Location: Gurgaon & Hyd Min Exp: 3+ Years Salary: Upto 6.5LPA Availability: Immediate to 15 days Work from office US Shifts Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in ...

Requisition Id 1644360 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Manager-National-TAX-TAX - ITTS - Advisory - Mumbai TAX - ITTS -...

This role requires one to be a self-starter with good business modeling skills, keen attention to detail and good track record of collaborating with diverse stakeholders This role has regular interaction with senior leadership and stakeholders across Amazon and requires good verbal and written communication skills The candidate will need to be capable of operating with a high degree of autonomy and hence needs to demonstrate a high degree of comfort with ambiguity besides holding a high bar on performance The candidate will need to have a proven track record for hiring, developing and retaining the best talent Develop and improve forecasting models using data collection, data analysis and st...

Job Brief : Should have over 3 years of WFM experience in a Contact Center Environmentas an Intraday Analyst or at least 1 year of experience in supervisory position ina WFM team. This is a client facing role which requires the candidate tofrequently interact with US based clients and present WFM related site-levelperformance. The position requires 100% in-office presence and the work hourswould be during India night shifts. Effectively coordinating with all stakeholdersin order to plan & deliver effective schedules for Voice and Non-Voice business.Manages changes to scheduling to ensure adequate daily resource coverage.Maintain business outage/Downtime tracker. Monitor attendance and schedu...

We are looking for Executive HR based in Bangalore at Mylapore for contract logistics vertical. Role - To support and implement Human Resource and Industrial Relations initiatives at the site level by ensuring compliance, employee engagement, and harmonious relations between management and employees. The role focuses on end-to-end HR operations, statutory compliance, and proactive IR management to maintain a productive and legally compliant work environment. Key Accountability Area Talent Acquisition & Workforce Management: Manage bulk hiring and de-hiring based on business requirements. Coordinate with manpower vendors for timely availability of workforce. Ensure proper documentation, joini...

Job Opening – WFA Lead (People Manager Role) Location: Vikhroli CTC: Up to 26 LPA Experience: 9 to 12 years DOJ: December Required Candidate profile Requirements: Excellent WFA experience with people leadership Expertise in SLA driving, risk management, and escalation handling Full-time role in rotational shifts (if applicable) Perks and benefits Both side cabs, 5 days working

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not ...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

Requisition Id 1623673 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Analyst-NAT-PAS WKFA-CNS - PC - Workforce Advisory - Bangalore Y...

Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Global Delivery Services (GDS) Consulting People Consulting (PC) Work Force Management (WFM) Consultant Managing the global workforce in todays fast changing and highly disruptive environment is becoming increasingly complex. As a member of our PC practice, youll be part of a team that supports clients in aligning their HR function with the...

Your key responsibilities Manage and grow the Organization and Workforce Transformation consulting services capability by developing strong relationship with global practices Work on global client projects as part of a global distributed team. Ensure quality of all work products, timeliness and accuracy of content Collaborate with Subject Matter Experts across the OWT service areas to provide insights on overall strategic and operational performance Lead a team of professionals and provide direction to the team across different pursuit and project phases Achieve metrics on productivity, utilization, headcount growth and penetration for the OWT team Ensure high operational efficiency by manag...

Requisition Id 1624828 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Manager-National-Tax-TAX - GCR - ACR - Bangalore TAX - GCR - ACR...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you And were counting on your unique voice and perspective to help EY become even better, too Join us and build an exceptional experience for yourself, and a better working world for all, EYGlobal Delivery Services (GDS) People Consulting (PC) Work Force Management (WFM) UKG Senior Consultant Managing global workforce in todays fast changing and highly disrupted environment is becoming increasingly complex As member of our GDS PC WFM practice, youll be part of a team that support clients in aligning their HR function with the Orga...

The opportunity We are looking for Consultant with expertise in WFM to join the PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the PC team. Your key responsibilities Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Labour Scheduling and other components of Workforce management processes and systems Work on client projects as part of a globally distributed team Ensure high quality deliverables are produced for the project with exhaustive internal reviews and obtain excellent feedback from the client and global project count...