3598 Workforce Management Jobs - Page 17

8+ years of WFM experience - Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. - Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. - As a Workforce Manager, you will coordinate with key stakeholders to provide relevant da...

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

Job Summary: This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence; Robotic Process Automation, Networking, and Pre; Post Payment Audits. The Walmart Contact Center specializes in pr...

Hiring for WFM RTA hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

Hiring for WFM role hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

Role & responsibilities Job Requirements and Skills: About the position- We are seeking a seasoned General Manager Production to lead and oversee all aspects of production. This critical leadership role requires ensuring seamless execution across planning, quality, cost, and delivery. The GM will drive efficiency, maintain world-class quality standards, manage labor and compliance, and build systems for scale as we expand globally. The ideal candidate brings deep experience in the automobile/furniture manufacturing industry, proven expertise in production management, and strong problem-solving skills in handling complex labor and operational challenges. Additionally, the role demands extensi...

Role Description Supervises & monitors day-to-day business processes for Deutsche Bank Investment Services. AVP should have command on the business domain and should be familiar with Investment banking concepts specifically related to German markets/European markets. Domain knowledge on one or multiple sub-domains is preferred. Major domain areas listed below: Asset Services e.g. Corporate Actions, Reconciliations- Income/Stocks Trade Processing- Trade Lifecycle, Settlements( Matching/Fails), Non Trades, Cancellation and Corrections Tax Services - International Tax Reclaims, Compensation Tax Processing ( Abgeltungssteuer ), US Tax reporting Operations Control - Securities activation Your key...

Role Purpose The Senior Engineer - Product Support will participate in all aspects of our L2 level Support activities. Working with the Regions/L1 engineers If required need to work with PH based on all time zones. Support activities like break fix, New requirements from customers, Any patch and new installations/upgrades. Need to have good collaborations with in team, regions and with PH as well. Should be able to handle any critical situation alone, without depending on peer team members. Should be able to handle the work pressure wisely. Tasks Include: Ability to handle Sev1 cases without peer assistance. Ability to handle the escalations at technical level. Ability to provide RCA on Sev1...

Overview The ideal candidate will have strong analytical skills, a solid understanding of software testing methodologies, SDLC and specific experience with HR technology, scheduling, and payroll integrations with overall workforce management systems is preferable. Works closely with developers, product managers, and end-users to ensure the delivery of high-quality software that meets business requirements. Daily performs exploratory, regression and integration testing of software products, including software that is part of a bigger system. Approves software changes for release and takes responsibility for assuring that any released company products and solutions meet applicable quality stan...

As a skilled Kronos (UKG) Solution Consultant with extensive experience in workforce management system implementation, your role will involve driving end-to-end implementation projects with minimal oversight. Your technical background in UKG/Kronos, excellent client-facing skills, and ability to collaborate with clients will be essential for success in this position. Key Responsibilities: - Strong interpersonal skills for effective customer and internal team interaction. - Ability to manage tasks independently with minimal oversight. - Proven ability to collaborate with clients, identify follow-on engagement opportunities, and maintain a strong drive for excellence. - Lead and execute UKG/Kr...

As a Workforce Services Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions to dissatisfied customers. Your responsibilities will include closing faults and complaints within SLAs, strategically aligning people and resources to business objectives, optimizing and automating scheduling and performance management based on agent availability, forecast call volume, and revenue targets. **Key Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact within your own team and direct supervisor - Receive detailed to ...

As an Oracle Cloud HCM Practice Head, you will be responsible for leading the HCM cloud initiatives across Core HR, Talent Management, Benefits, Time & Labor, and Workforce Management. Your role will involve domain expertise, pre-sales, and solutions to drive growth and innovation in the Oracle HCM space. Your key responsibilities will include: - Defining and evolving the Oracle Cloud HCM practice roadmap aligned with client needs. - Building solution accelerators, reusable assets, and delivery frameworks to scale implementations. - Leading pre-sales engagements for Oracle Cloud HCM across Core HR, Benefits, Performance, Recruitment, and Workforce modules. - Owning responses to RFPs/RFIs, en...

Job Title: WFM RTA Location: Noida- Sector -135 (Work from Office) Department: WFM Work Environment - 24*7 Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on ad...

Hi All, We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: Remote Minimum 5+ years of exp need PRODUCT MANAGER WORKFORCE MANAGEMENT SOLUTION ARCHITECT WORKFORCE MANAGEMENT BUSINESS ANALYST WORKFORCE MANAGEMENT ENGINEERING LEAD WORKFORCE MANAGEMENT FUNCTIONAL CONSULTANT WORKFORCE MANAGEMENT - REPORTING- 3 to 5 FUNCTIONAL CONSULTANT WORKFORCE MANAGEMENT Generalsit ENGINEER SENIOR ADVANCED SCHEDULING SPECIALIST ENGINEER SENIOR IMPLEMENTATION LEAD ENGINEER JUNIOR IMPLEMENTATION LEAD PEOPLE TECH DEVOPS ENGINEER (QA)

Job Title: Business Intelligence Analyst Location: Jaipur - Sitapura/ Mohali /Thane (Work from Office) Department: WFM Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing insights based on workforce data. The WFM MIS Executive works closely with the Workforce Management team and other departments to ensure accurate and actionable information is available for planning and operational purposes. Key Responsibilities: 1. MIS Management: Maintain and manage the Workforce Manageme...

Roles & Specifications Graduate degree in any discipline. 1-5 years of experience in Workforce Management for inbound contact centre operations (Customer Service / Technical Support). Strong understanding of call centre metrics SLA, AHT, Occupancy, Adherence, and Shrinkage. Hands-on experience with WFM tools (e.g., NICE IEX, Verint, or similar). Advanced proficiency in MS Excel (Pivot Tables, Lookups, Formulas, Dashboards). Excellent analytical, problem-solving, and communication skills.

We’re hiring for SME with 3+ yrs of experience in WFM & RTA. Location: Gurugram. Salary up to 6.5 LPA. Share profiles only if you have relevant experience. If interested, drop your CV at sowmiyaizeemanpower@gmail.com or call @8951638400.

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Good communication skill with basic HR knowledgeGood communication skill with basic HR knowledge Roles and Responsibilities: In th...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately...

Location: Gurgaon Min Exp: 3+ Years Availability: Immediate to 15 days Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in reports and are kept handy for RCA (root cause analys...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has a developed proficiency of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate ...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced, specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, proc...