3598 Workforce Management Jobs - Page 16

Skills Required: Workforce Management Expertise: Understanding of workforce management concepts and practices (e.g., staffing models, scheduling optimization, skills gap analysis). Data Analysis & Problem-Solving: Proficiency in data analysis tools and techniques to identify trends, correlations, and root causes of workforce management issues. Business Excellence Knowledge: Understanding of business excellence methodologies and their application in workforce management. Communication & Collaboration: Excellent communication skills to present findings, collaborate with stakeholders, and recommend solutions. Technical Skills: Proficiency in data analysis (e.g., Excel) and project management to...

As an Oracle Cloud HCM Practice Head, you will lead the HCM cloud initiatives focusing on Core HR, Talent Management, Benefits, Time & Labor, and Workforce Management. Your responsibilities will include defining and evolving the Oracle Cloud HCM practice roadmap to meet the needs of clients. You will also be required to build solution accelerators, reusable assets, and delivery frameworks to scale implementations efficiently. Your key responsibilities will involve leading pre-sales engagements for Oracle Cloud HCM across various modules like Core HR, Benefits, Performance, Recruitment, and Workforce. Additionally, you will be responsible for owning responses to RFPs/RFIs, ensuring strategic ...

Role Overview: You will be responsible for designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. Your role will involve leading technical implementations, ensuring integration with enterprise systems, and providing strategic guidance on contact center technologies. Key Responsibilities: - Develop end-to-end contact center architectures using Cisco UCCX and Webex Contact Center - Align solutions with business goals and customer experience strategies - Lead implementation, upgrades, and migrations - Configure systems, develop custom scripts, and integrate APIs - Ensure performance, scalability, and compliance - Provide post-go-live ...

As a highly skilled Kronos Functional Consultant specializing in Workforce Management (WFM), you will be joining the HR Technology team to drive optimization, configuration, and integration of UKG/Kronos WFM solutions. Your role will be crucial in ensuring alignment with operational and compliance requirements across the organization. Experience with the Kronos Activity Module will be highly regarded. Key Responsibilities: - Provide production support, troubleshoot system issues, and coordinate with vendors when necessary. - Conduct system testing and UAT coordination to ensure minimal disruption to business operations. - Document functional requirements, test cases, and configuration change...

You are being offered the opportunity to join Expedia Group as a Manager of Workforce Planning & Program Management. In this role, you will be responsible for leading real-time workforce operations and driving key WFM programs and initiatives across the contact center network. Your primary responsibilities will include overseeing real-time management, monitoring intraday service levels, responding to incidents, evaluating call routing logic, owning cross-functional WFM programs, leading staffing model development, building dashboards and trend reports, and tracking program success through defined KPIs. Additionally, you will be expected to hire, coach, and develop a high-performing team of W...

Role Overview: As part of the EY-Assurance Team, you will play a crucial role in ensuring effective resource scheduling on scheduling tools, adhering to resource management guidelines and protocols within EY GDS Assurance. Your responsibilities will include timely updating of resource schedules, resolving scheduling conflicts, proactive review of resource availability, mailbox management, optimization of resource utilization, basic reporting, and analysis. Key Responsibilities: - Timely updation of resource schedules on scheduling tools (ARMS/Retain) - Timely review and resolution of scheduling conflicts - Proactive review of resource availability and requirements - Mailbox management and fu...

Role Overview: You will work closely with business analysts, solution architects, system managers, and subject matter experts to implement new requirements and troubleshoot any issues that may occur. Key Responsibilities: - Provide technical consultation and support for SuccessFactors Time & Attendance. - Work with project teams to prioritise business needs and deliver operational support. - Manage daily processes and tasks in line with agile team goals. - Ensure compliance, governance, and documentation of system. - Work CET/extended CET hours as needed. - Share best practices in Time off, Time Sheet, and Timeking implementation. - Communicate effectively with external parties and users. - ...

Role Overview: As an Application Consultant at Verint, you will be responsible for providing professional, creative, energetic, and thorough experiences for both internal and external customers. Your role will involve consulting customers in person and virtually, as well as delivering training for multiple Verint solutions. Key Responsibilities: - Maintain fluency with Verint Applications - Develop subject matter expertise on Verint products like Workforce Management and Quality Management - Conduct design sessions and consulting events following the Verint Implementation Methodology - Provide best practice, optimization, and assessment consulting - Collaborate with team members for deployme...

You will be joining PwC as an India AC Tax Deployment Senior Associate. At PwC, the talent and development team focuses on finding, deploying, training, and enabling talent through talent identification and enhancing employee skills and knowledge. Your role will involve managing and optimizing the deployment of employees within the organization to ensure the right talent is in the right place at the right time. **Key Responsibilities:** - Review demand pipeline and generate capacity to enable effective staffing on projects. - Ensure all open staffing requests are fulfilled within the defined SLAs. - Fulfill all staffing requests as per client needs, staffing portfolio plans, scope of work, s...

Job Title: SME- Work Force Management-Real Time Analyst(RTA)– Gurgaon Experience 3+Years| Location:Gurgaon Education:Graduation Package:Attractive Contact:Anushka |+91 90360 01770 Email: anushkaizee@gmail.com

Your impact will be evident through your effective participation in the entire lifecycle of our software including design, analysis, prototyping, development, testing and support of our products You will work closely and collaborate with clients, prospects, implementation partners, and Dayforce personnel to envision and deliver the required functionality You will be conducting code reviews of peer work and mentoring other developers If you are a technology enthusiast, have passion for creating great software, want to see your creation utilized by thousands of people all over the world, and possess one or more of the following qualifications, we want to talk to you What you ll get to doExperi...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

We are looking for a highly skilled and experienced Real Time Analyst to join our team in the BPO industry. The ideal candidate will have 1 to 5 years of experience in a related field. Roles and Responsibility Analyze real-time data to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and systems to track and analyze key performance indicators. Collaborate with cross-functional teams to implement process improvements and optimize business operations. Identify and mitigate risks associated with real-time analysis, ensuring data accuracy and integrity. Develop and deliver reports to senior management, highlighting key findings and recommendations....

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions to maintain operational health. Key Responsibilities: Real-Time Monitoring: Continuously monitor call queues, agent performance (e.g., adherence, availability, occupancy), and system health. Intraday Management: Adjust staffing levels and agent schedules in real-time to account for fluctuations in call volume, unexpected absenteeism, or s...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

Overview Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. Key Responsibilities Design performance efficient, impactful reports and visualizations for business and technical audiences Making large and/or complex data more accessible, understandable and usable Transforming, improving and integrating data, depending on the business requirements Responsible for data federation Create and maintain a reports' instruction m...

Job Summary: We are looking for a detail-oriented and proactive WFM Real Time Analyst to monitor live operations, support workforce scheduling, and ensure service levels are consistently met. The ideal candidate will be responsible for tracking agent activities in real time, responding to operational changes, and helping to optimize staffing to meet customer demands. Key Responsibilities: Monitor real-time performance metrics such as adherence, service levels, average handle time, and occupancy. Track agent availability, breaks, and schedule compliance during the shift. Provide immediate alerts and recommendations to team leads or supervisors in case of deviations. Coordinate with the schedu...

Job Summary: We are looking for a detail-oriented and proactive WFM Real Time Analyst to monitor live operations, support workforce scheduling, and ensure service levels are consistently met. The ideal candidate will be responsible for tracking agent activities in real time, responding to operational changes, and helping to optimize staffing to meet customer demands. Key Responsibilities: Monitor real-time performance metrics such as adherence, service levels, average handle time, and occupancy. Track agent availability, breaks, and schedule compliance during the shift. Provide immediate alerts and recommendations to team leads or supervisors in case of deviations. Coordinate with the schedu...

8+ years of WFM experience - Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. - Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. - As a Workforce Manager, you will coordinate with key stakeholders to provide relevant da...