2550 Workforce Management Jobs - Page 16

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1-3 Year Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, f...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. R...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 Years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Agility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

About the Job Were searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campuss overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders. As Operations Manager, You Will Ensure proper planning, staffing and direction of the operational functions Manage and supervise teams Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees Manage operational performance to meet KPI targets and Service Level Agreements throug...

About ZEISS Group: ZEISS is an internationally leading technology enterprise operating in the fields o f o ptics a nd optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. Currently, we are seeking an HRBP Sales Professional from a Tier 1/Tier 2 B-School (Batch 2018/2019/2020) who is passionate about driving HR initiatives that support overall organizational growth. The ideal candidate should have a strong background in front-ending HRBP related initiatives. If you are self-driven and ready to contribut...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessf...

As a Senior Manager in Coaching & Capacity at AVEVA, you will play a crucial role in collaborating and aligning with global R&D and Product Management leaders to plan and execute the talent strategy and roadmap for the organization. Your responsibilities will include executing the Coaching & Capacity strategy for AVEVA R&D and Portfolio organization, identifying and implementing educational offerings for personnel, developing upskilling/training campaigns, facilitating trainings/workshops, and supporting onboarding efforts for lateral recruits and early career individuals. Additionally, you will act as a liaison to training content vendors, collaborate with subject matter experts to maintain...

Join us as a Tech Partner Strategy and Transformation at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. To be successful as a Tech Partner Strategy and Transformation you should have experience with cross-functional project management experience spanning geographies. Including ability to assess project feasibility, develop project charter, work-breakdown-structure, RACI and execution plan; familiarity with software development life cycle, engineer practices, agile evidence based management etc., and s...

You will be joining Meraqui, a leading workforce management company that utilizes state-of-the-art technology to offer comprehensive solutions for the complete employee lifecycle. Our expertise lies in deploying Gig workforce for intricate, large-scale ventures, particularly focusing on the Advanced Metering Infrastructure (AMI) in support of India's smart grid initiative. By establishing and overseeing agile Gig teams for diverse projects, we collaborate with utility partners to deliver impactful outcomes nationwide. With a core commitment to innovation, efficiency, and excellence, we are revolutionizing the landscape of workforce solutions across various industries. As a Project Specialist...

The primary responsibilities of this role include establishing, monitoring, and adjusting the workforce management plan to effectively distribute staff across various communication channels such as phone, chat, and web ticket queues. You will be tasked with managing staffing levels in real-time across multiple sites/entities and monitoring Adherence Alerts to ensure operational efficiency. Additionally, you will review and approve employee time-off requests, implement overtime mitigation strategies, and provide outlier reporting for coaching opportunities to enhance leadership effectiveness. Collaboration with cross-functional partners is essential to identify root causes of issues and devel...

As an HR Executive & Recruiter in the Real Estate Industry, your main responsibilities will include: Talent Acquisition: You will be responsible for sourcing, screening, and recruiting candidates for various roles in sales, marketing, and operations. Employee Onboarding: You will conduct orientation sessions, complete documentation processes, and provide training to new hires to ensure a smooth transition into the organization. Workforce Management: Your role will involve ensuring that the organization has the right staffing levels and proper role allocation based on business needs. Compliance & Policies: You will be expected to maintain strict adherence to labor laws and company policies to...

The role of WFM Manager at KPMG Global Services (KGS) within the Human Capital Advisory (HCA) practice involves supporting client engagements related to Assessments, Advisory, or Implementation of WFM solutions such as UKG Kronos. As an Assistant Manager in the Human Capital Advisory team, you will have the opportunity to work on various projects, utilizing your expertise in Workforce Management. In this dynamic role, you will collaborate with onsite engagement teams and clients, adapting to changing requirements and providing support in the delivery of complex projects. Your responsibilities will include developing key client deliverables, preparing reports and presentations, and engaging w...

The job requires a Director of Support to oversee a large multi-functional, multi-layered Global Support group at UKG. As the Director of Support, you will be responsible for setting organizational goals and objectives, monitoring performance metrics, and developing strategies to support the company's rapid growth. You will lead a team of functional managers and over 40 employees, ensuring a highly engaged and collaborative culture within the support organization. Key Responsibilities: - Direct and manage a team of functional managers and employees, delegating tasks and monitoring progress to achieve organizational goals - Provide input into strategic and tactical decisions related to suppor...

As a Senior Solution Consultant at UKG (Ultimate Kronos Group), you will have the opportunity to be a key player in providing top-notch workforce management solutions to our clients. Your role will involve utilizing your in-depth knowledge of workforce management software to create and implement solutions that bring maximum benefits to our customers. Your exceptional communication and presentation skills, along with your ability to handle complex environments and client relationships, will be crucial for your success in this position. Your responsibilities will include conducting workshops with senior members of customer organizations to assess requirements, designing comprehensive solutions...

Job Title: Manager – Business Excellence (Workforce Management) Shift: Rotational Shift Location: Hyderabad Department/Vertical: Business Excellence – WFM Work from office Duties & Responsibilities Lead and manage a team of business excellence professionals focused on workforce management processes. Analyze workforce management data (scheduling, staffing levels, productivity) to identify inefficiencies and improvement opportunities. Develop and implement process improvement initiatives to optimize workforce management practices, enhancing efficiency, cost-effectiveness, and employee engagement. Partner with HR and other departments to ensure alignment of workforce management improvements wit...

Hiring for HRBP - Team Lead Note : Must have experience into US Healthcare as an HRBP Attrition Management, Shrinkage Employee Engagement Midyear Review Annual Appraisal 12 LPA max / WFO Rotational Shifts Contact Mohinder @ 9899487873

We are hiring for TOP MNC for Workforce Management - Capacity Planning & Forecasting. Please Note- Must have strong experience in Capacity Planning & Forecasting. Location - Bangalore Experience - 8 - 14 Years 5 - 10Years- 9LPA - Sr Analyst / Team Lead - IC Role / People Management 8 - 15Years - 14LPA - Specialist / Assistant Manger - People Management Notice Period - Immediate - 60 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Ma...

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Life Event Services (LES) teams objective is to process...

About the Job Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Real Time Analyst, You Will Evaluate large amounts of data Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members Adjust staffing and scheduling according to changing needs of the business Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes t...

About the Job We are changing the way people think about customer service, and we need your help! Were looking for a Resource Planner to join our Workforce Team, who supports IntouchCXs resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals. As Resource Planner, You Will Manage all day-to-day activities in Workforce Management Manage schedules, exceptions, data tracking and Service Levels Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required Maintain ...

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

Skill required: Employee Services - Employee and Labor Relations Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs This Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicat...

Position Summary: A Forecasting and Capacity Planning Analyst produces long & short-term resource plans for frontline agent and seat resources. The analyst acts as the primary client-facing representative of WFM and serves to unify planning for programs supported in multiple locations. They quantify productive resource requirements from the bidding stage to the end of life on an account, simulate resource maximization, manage transitions across sites/geographies, and recommend improvements to optimize resources. Responsibilities: Analyze front office and back office volume projections; compare service metric targets versus performance trends (AHT, shrinkage, attrition, occupancy, service lev...

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems ...