2550 Workforce Management Jobs - Page 15

Role & responsibilities Develop and manage short- and long-term forecasts based on historical data and business trends. Create and maintain agent schedules to meet SLA and productivity targets. Monitor real-time performance and adjust staffing as needed. Collaborate with Operations, QA, and Training teams to align workforce strategies. Analyse shrinkage, occupancy, and adherence metrics to optimize efficiency. Generate WFM reports and dashboards for leadership review. Lead a team of WFM analysts and planners Mandatory: Strong analytical and Excel/Google Sheets skills. Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys). Experience in multi-channel support environments. Excellent commu...

Email your resume to bhuvaneswari@wissenpro.com or call/WhatsApp at 8712650628 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make ...

As a Forecasting and Capacity Planning Manager, you will be responsible for creating new and innovative forecast and capacity models to anticipate future demand, growth, and channel shifts. Your role will involve identifying and implementing new technology, such as workforce management software (WFM) and other in-house systems or Excel tools, to enhance planning efficiency. You will be forecasting call volumes, inventories, and capacity to support scheduling and optimizing customer service representatives in a major call center, managing over 100 agents handling 50,000 calls per month. Your responsibilities will also include analyzing historical performance data to identify trends related to...

As a Zonal Operations Manager at Kerala Ayurveda Clinic, you will play a crucial role in overseeing the operational functions of our clinics in the South Zone. Your leadership skills will be essential in ensuring smooth clinic operations, effective workforce management, and driving financial performance, including P&L management. You will take full ownership of the financial health of all clinics in the South Zone by developing and implementing strategies to meet or exceed financial targets, improve revenue generation, and control costs. Tracking and analyzing clinic performance, identifying financial variances, and implementing corrective actions will be part of your responsibilities. Regul...

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 8 - 14 Years 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Machine learning,...

Since 1995, Amazon has focused on being the world s most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization s goal is to enable sellers, vendors, and brand owners of any size by help...

The Business Applications practice at RSM assists clients to strategize and implement the right solutions at the right time to help fulfill their missions. Our Workforce Solutions team provides consulting services to optimize and implement UKG Pro Workforce Management (Workforce Dimensions. We are a rapidly growing team seeking a qualified professional with a project management skillset. The selected individual will support the client s implementation as the Lead Consultant, responsible for discovery, requirements documentation, configuration, testing support and go-live of the client s WFM solution. An effective candidate must be a self-starter willing to work closely project leadership to ...

Hiring for Assistant Manager - Work Force Management ( WFM ) Need Relevant Exp of 10+ years into WFM Capacity Planning Salary upto 14 LPA Fixed + Variables / WFO Bangalore Location

Skill required: Employee Services - Customer Care Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility...

Job Description: Job Title: Coverage Support Specialist, AS Location: Pune/ Bangalore, India Role Description The Client Coverage Global COO office has responsibility for the global sales management, handles business development projects across all regions and organizes the division's workforce management. The main customer relationships and the strategic development of the Client Coverage Division are coordinated here. About DWS: Today, markets face a whole new set of pressures but also a whole lot of opportunities too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change. Join us at DWS, and you can be part of an industry-leading firm with ...

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boos...

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts b...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www....

Software Engineer Intern at Skuad Remote Job | AllRemote Skill Set Analytical Skills Debugging Role Intern - Tech Why you should join Skuad NASDAQ Listed-backed hyper-growth company Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy & Wellness benefits Truly Global & Diverse Team About the role Collaborate with the team to translate requirements into high-quality product features Deliver clean, efficient, and reusable code for interactive web and mobile applications Contribute to the continuous improvement of products through innovative ideas and learning Assist in benchmarking, optimisation, and performance tuning o...

Job Title: Assistant Manager Workforce Management (WFM) – Pune – 8 years+ Location: Pune (No relocation candidates) Summary: As an Assistant Manager – WFM, you will play a crucial role in managing workforce planning, forecasting, and real-time adherence. You will be responsible for team leadership, WFM strategy implementation, and driving operational efficiency. The role requires strong analytical skills, a deep understanding of WFM tools, and the ability to lead a team in a dynamic, high-performance environment. Your Future Employer: Join a global leader in insurance, risk management, and consulting, where integrity and innovation drive every solution. Be part of a purpose-led team committe...

Job Description Job Objective: The purpose of this position is top strategize, establish and implement agile Human Resource Policies and practices in the Organization that partner with the business to function effectively and efficiently Employee Experience (EX) Key activities: Oversee and plan policy development, align and communicate with employees about various Employee Experience initiatives thereby improving the trust level in the organization; Champion the Change Management Key Result Areas / Indicators: Employee Engagement score / Index Employee Relations And Industrial Relations Key activities: Develop progressive Employee Relations and Industrial Relations strategies in the plant. a...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has a developed proficiency of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate ...

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

We are seeking a highly skilled and motivated Deputy Manager Tempering III & IV to oversee and manage end-to-end operations of the tempering units. The role involves ensuring production efficiency, maintaining quality standards, and driving process improvements. Key Responsibilities: Supervise day-to-day operations of Tempering III & IV lines, ensuring adherence to production schedules and quality benchmarks. Lead and mentor a team of operators, technicians, and support staff to achieve departmental goals. Monitor equipment performance, implement preventive maintenance, and minimize downtime. Ensure compliance with safety, environmental, and regulatory standards. Collaborate with cross-funct...

Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes leading to productivity Increase. Implement and execute approved dialer strategies. Ensure parity across sites for the processes / procedures / strategies implemented. Track daily activity closure and timelines. Ensure all approvals are in place for any change implemented in dialer strategy. Required to work in a 24*7 environment on rotati...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Fieldglass Contingent Workforce Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multipl...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...