This position is posted by Jobgether on behalf of The Credit Pros. We are currently looking for a Workforce Management Analyst in India.
This role offers the opportunity to drive operational efficiency and workforce optimization in a fast-paced, remote environment. The Workforce Management Analyst will focus on planning, scheduling, and monitoring the performance of sales teams to maximize productivity and service levels. You will analyze historical data, forecast staffing needs, and implement systems and processes that ensure optimal resource allocation. The position requires a proactive approach, strong analytical and organizational skills, and the ability to collaborate across teams while working independently. This is an ideal role for someone passionate about improving workflows, supporting high-performing teams, and contributing to overall business success.
Accountabilities
- Analyze historical data, business trends, and operational requirements to forecast workforce needs accurately
- Develop and maintain workforce planning models, forecasting tools, and scheduling systems to optimize coverage and productivity
- Collaborate with department heads and managers to align staffing levels with business demands
- Oversee time and attendance management, ensuring compliance with company policies
- Monitor team performance, analyze workforce data, and provide actionable insights to improve efficiency
- Support sales operations through live monitoring, training calibration, and process optimization
- Generate reports on call volumes, agent productivity, and occupancy, recommending strategies for improvement
Requirements
- 1-2 years of experience in workforce planning and administration, preferably in a Sales or Customer Service environment
- Strong analytical, organizational, and communication skills (verbal and written English)
- Proficiency with Microsoft 365 tools, including Word, Outlook, and Excel
- Ability to work independently, meet deadlines, and maintain confidentiality in a fast-paced, remote environment
- Remote full-time availability (5-day work week, 09:00 AM-09:00 PM ET)
- Must have a personal computer that meets the required specifications
- Experience managing a team is a plus
Benefits
- Full-time, permanent role with 100% remote work
- Competitive base salary starting from $6/hr
- Flexible paid time off and company holidays, including birthday time off
- Employee development, management training, coaching, and upskilling opportunities
- Eligible for health benefits after one year of association
- Inclusive and supportive work environment that values diversity and equal opportunities
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!
