Work Force Management Manager

Job Title: Manager – Business Excellence (Workforce Management)
Shift: Rotational Shift Location: Hyderabad Department/Vertical: Business Excellence – WFM

Work from office

Duties & Responsibilities

• Lead and manage a team of business excellence professionals focused on workforce management processes.
• Analyze workforce management data (scheduling, staffing levels, productivity) to identify inefficiencies and improvement opportunities.
• Develop and implement process improvement initiatives to optimize workforce management practices, enhancing efficiency, cost-effectiveness, and employee engagement.
• Partner with HR and other departments to ensure alignment of workforce management improvements with broader talent management strategies.
• Manage development and execution of workforce management-related business excellence projects.
• Plan, schedule, budget, and allocate resources effectively to ensure successful project completion.
• Monitor project progress, identify & mitigate risks, and ensure projects meet established goals and deadlines.
• Develop and deliver training programs/workshops on best practices in workforce management and business excellence methodologies for employees.
• Track and report impact of business excellence initiatives on workforce management metrics and overall organizational performance.

Skills Required

• Workforce Management Knowledge: In-depth understanding of workforce management including scheduling, budgeting, staffing models, and employee engagement strategies.
• Project Management Skills: Experience with planning, scheduling, budgeting, resource allocation, and risk management.
• Data Analysis & Problem Solving: Advanced proficiency in data analysis techniques, root cause identification, and development of data-driven solutions.

Qualifications

• Bachelor’s degree (required).
• Minimum 7 years of experience in workforce management, including leading improvement initiatives.
• Certifications in workforce management  (preferred).