144 Erlang Jobs

About the Role Were looking for an experienced backend engineer to join our growing team. You’ll design and maintain large-scale Elixir/Phoenix applications, improve distributed systems, and lead modernization projects in a cloud-native environment on AWS. What You’ll Do Build and evolve backend services using Elixir/Phoenix and OTP patterns (GenServers, supervision trees). Design and maintain event-driven systems leveraging Kafka/SQS/SNS. Modernize legacy codebases, migrate services, and improve performance. Deploy, monitor, and optimize applications on AWS (EC2, Lambda, ECS, RDS, etc.). Collaborate with product, frontend, and DevOps teams to deliver high-impact features. Mentor teammates and share knowledge on Elixir best practices. What We’re Looking For 7+ years of backend engineering experience, with 3–5+ years of Elixir/Phoenix in production. Solid grasp of OTP , distributed systems, and fault-tolerant architectures. Experience with AWS services (EC2, ECS/Lambda, SQS/SNS, CloudWatch, etc.). Familiarity with Kafka or other event-streaming tools. Proficiency with relational & in-memory databases (MySQL, Redis). Understanding of REST/GraphQL API design and containerization (Docker). Strong communication skills and ability to mentor others. Nice to Have Exposure to Erlang or other functional languages (Haskell, Clojure). Experience with Salesforce integrations or multi-instance architectures. Background in microservices observability (metrics, tracing, logs). Regards Yamini Balakrishnan

Role Overview: As a Workforce Management (WFM) Analyst at Electronic Arts in the Fan Care department, you will play a crucial role in ensuring our fans have the best gaming experiences. You will report to the Community Care Director of Programs & Planning and be responsible for analyzing data to improve operational efficiency and staffing plans. Key Responsibilities: - Analyze historical datasets to monitor partners" performance and identify areas for improvement across the organization. - Collaborate with operations, product, and project management teams to develop future capacity and staffing plans. - Present long-term planning outputs to leadership teams on a monthly and quarterly basis. - Work with the Sr. Director of Community Care and business planning teams to meet budget targets. - Collaborate with Data Science and Insights teams to drive analysis opportunities, guide improvements, and ensure accurate business measurement. - Develop workload requirements, staffing proposals, and financial projections for different lines of business on a regular basis. Qualifications: - 5+ years of experience in WFM at a large-scale multinational corporation. - 5+ years in a Staff Planning role for a team of 1000+ agents with multiple campaigns. - Ability to switch between long-term strategic forecasting and short-term tactical planning. - Proficiency in planning methodologies like Erlang, Workload, and Shrinkage. - Intermediate knowledge of forecasting, quantitative modeling, and scenario analysis. - 2+ years of experience using Tableau or similar analytics platforms for data analysis and identifying improvement opportunities. - Ability to deliver results within specified targets with quick turnaround. Additional Details (if available): Electronic Arts prides itself on offering a wide range of games and experiences globally, with opportunities for growth and development within the company. EA values adaptability, resilience, creativity, and curiosity in its employees, providing a supportive work environment that encourages learning and experimentation. The company offers comprehensive benefits programs tailored to local needs, including healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, and complimentary games, among others. EA fosters an inclusive culture where employees are encouraged to bring their best to their work.,

General Information Locations : Hyderabad, Telangana, India Role ID 210812 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun. As the Workforce Management Analyst you will report to the Community Care Director of Programs & Planning. You are passionate about improvements. Asking the right questions to find the right answers. Thinking critically and analyzing data to connect the dots and find solutions. Responsibilities: You'll analyse historical datasets to ensure our partners are meeting plans, with the ability to find relevant insights to lead improvements across our organisation. Build a relationship with our operations, product, and project management teams to ensure we are modeling future targeted outcomes in our capacity and staffing plans. Deliver and present our long-term planning outputs on a monthly and quarterly basis to leadership teams across the organisation. You will work closely with the Sr. Director of Community Care & business planning teams to ensure that we are achieving our monthly, quarterly, and annual budget targets. Collaborate with our Data Science and Insights teams to identify analysis opportunities, guide improvements, and to ensure accurate measurement of the business while striving to maximize our efficiency. You will create workload requirements, staffing proposals and financial projections for our lines of business, and update them on a monthly, quarterly, and annual basis. Qualifications: 5+ years experience performing WFM at a large-scale multinational corporation. 5 years or more in a Staff Planning role for a team of 1000+ agents with multiple campaigns Quickly shift your mindset between long-term strategic forecasting and short-term tactical planning. Experience of important planning methodologies like Erlang, Workload, Shrinkage, etc. Intermediate knowledge of forecasting, quantitative modelling, and scenario analysis. 2+ years of experience using Tableau or a similar analytics platform to analyse large datasets to ensure accuracy of our planning inputs and outputs, and to identify improvement opportunities. Deliver to targets with quick turnaround. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun. As the Workforce Management Analyst you will report to the Community Care Director of Programs & Planning. You are passionate about improvements. Asking the right questions to find the right answers. Thinking critically and analyzing data to connect the dots and find solutions. Responsibilities You'll analyse historical datasets to ensure our partners are meeting plans, with the ability to find relevant insights to lead improvements across our organisation. Build a relationship with our operations, product, and project management teams to ensure we are modeling future targeted outcomes in our capacity and staffing plans. Deliver and present our long-term planning outputs on a monthly and quarterly basis to leadership teams across the organisation. You will work closely with the Sr. Director of Community Care & business planning teams to ensure that we are achieving our monthly, quarterly, and annual budget targets. Collaborate with our Data Science and Insights teams to identify analysis opportunities, guide improvements, and to ensure accurate measurement of the business while striving to maximize our efficiency. You will create workload requirements, staffing proposals and financial projections for our lines of business, and update them on a monthly, quarterly, and annual basis. Qualifications 5+ years experience performing WFM at a large-scale multinational corporation. 5 years or more in a Staff Planning role for a team of 1000+ agents with multiple campaigns Quickly shift your mindset between long-term strategic forecasting and short-term tactical planning. Experience of important planning methodologies like Erlang, Workload, Shrinkage, etc. Intermediate knowledge of forecasting, quantitative modelling, and scenario analysis. 2+ years of experience using Tableau or a similar analytics platform to analyse large datasets to ensure accuracy of our planning inputs and outputs, and to identify improvement opportunities. Deliver to targets with quick turnaround. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

General Information Locations : Hyderabad, Telangana, India Role ID 210812 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun. As the Workforce Management Analyst you will report to the Community Care Director of Programs & Planning. You are passionate about improvements. Asking the right questions to find the right answers. Thinking critically and analyzing data to connect the dots and find solutions. Responsibilities: You'll analyse historical datasets to ensure our partners are meeting plans, with the ability to find relevant insights to lead improvements across our organisation. Build a relationship with our operations, product, and project management teams to ensure we are modeling future targeted outcomes in our capacity and staffing plans. Deliver and present our long-term planning outputs on a monthly and quarterly basis to leadership teams across the organisation. You will work closely with the Sr. Director of Community Care & business planning teams to ensure that we are achieving our monthly, quarterly, and annual budget targets. Collaborate with our Data Science and Insights teams to identify analysis opportunities, guide improvements, and to ensure accurate measurement of the business while striving to maximize our efficiency. You will create workload requirements, staffing proposals and financial projections for our lines of business, and update them on a monthly, quarterly, and annual basis. Qualifications: 5+ years experience performing WFM at a large-scale multinational corporation. 5 years or more in a Staff Planning role for a team of 1000+ agents with multiple campaigns Quickly shift your mindset between long-term strategic forecasting and short-term tactical planning. Experience of important planning methodologies like Erlang, Workload, Shrinkage, etc. Intermediate knowledge of forecasting, quantitative modelling, and scenario analysis. 2+ years of experience using Tableau or a similar analytics platform to analyse large datasets to ensure accuracy of our planning inputs and outputs, and to identify improvement opportunities. Deliver to targets with quick turnaround. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

As a Junior System Administrator (VoIP) / Telephony Engineer at Telebu, you will be responsible for developing, implementing, and supporting IP Telephony related technologies. This includes working on IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. **Key Responsibilities:** - Develop and implement telephony networks with various components such as SIP proxies, registrar, media-servers, billing systems, etc. - Deploy SIP VOIP/PRI trunking solutions that are highly scalable, robust, high-availability (HA), and fault-tolerant telecom products/systems. - Handle administration of SIP and Media Servers, conduct Network/Protocol level debugging and testing, work on Contact center solutions, and troubleshoot and resolve complex problems. - Provide IP Telephony and VoIP Subject Matter Expertise for the company, manage Company's managed service providers, and handle 3rd party telecom carriers and providers. **Qualifications Required:** - 3 to 5 years of hands-on industry experience in telecommunications. - Strong conceptual knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. - In-depth working experience with Kamailio, Freeswitch, any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN), and Linux. - Proficient in writing production quality code using scripting languages like Python, Go, Erlang, etc. - Experience in using VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer, etc. **Nice to have:** - Working knowledge in any of NoSQL databases like MongoDB, Redis, Cassandra, etc. - Passion for understanding VoIP Protocol standards & related RFCs. - Experience with virtualization/container related technologies such as Xen, VMware vSphere / ESXi, Docker, Kubernetes.,

OT Planning (Based on Schedules/Service Levels): Develop and manage overtime (OT) plans by analyzing service level requirements and employee schedules. Daily Attendance Reporting: Generate and review daily attendance reports to track employee presence, absences, and punctuality. Headcount Mapping (Team, Team Leaders, and Managers): Create and maintain an organizational map of headcount, including team members, team leaders, and managers. Client Interactions: Engage with clients to understand their needs, provide updates, and address any concerns. Real-Time Monitoring of Operations and Call Flow: Continuously monitor operations and call flow in real-time to ensure efficient service delivery. Use monitoring tools to track performance metrics and address any operational bottlenecks promptly. KPI Report Creation: Develop and present Key Performance Indicator (KPI) reports to measure and evaluate performance against predefined metrics. Administration (Vendor Management): Handle administrative tasks related to vendor management, including negotiating contracts, managing vendor relationships, and ensuring that vendor performance meets agreed-upon standards. DOW Call Arrival Pattern : Analyze and historical data to identify trends and patterns. Shrinkage Models: Develop and apply shrinkage models to account for various factors such as absenteeism, attrition, and other losses that affect workforce availability. FTE Calculation: Calculate Full-Time Equivalents (FTEs) to assess staffing needs and ensure optimal workforce levels. Erlang Calculator : Im proficient in using Erlang C to calculate the required number of agents to handle a given call volume and service level. Developing and maintaining systems for prompt and accurate collection of financial and accounting information MIS Reporting Managing day to day data entry. Handling all accounting works in Tally. Responsible for resolving accounting discrepancies and irregulations Processing of payments to vendors Set up controls and procedures for debtors invoices and realization of receivables. Co-ordinate with Auditors. Correspondence with Customers and Suppliers. Fund Management. Supervise administrative functions and ensure all records, paperwork and payroll remains up-to-date and filed appropriately. In depth knowledge of performing credit & collection functions through direct client communication channels. Developing reports for top management summarizing the sale collection as well as projected sale position. Manage Billing and Ensure reduction on accounts receivable, Checking bills and matching them with data entry. Making sure that payments are collected well within approved credit limit Oversee and streamline billing and collections processes, Month-end closing of the billing group information Month-end closing of the billing group information Coordinating with clients regarding bills. Strong leadership skills with an ability to motivate others. Make coordination with each other of all internal departments. Preparation of necessary MIS report & Updating Data through web. Reconciliation and Vendor meets to resolve any pending issue

Job Description: Liaisoning between OPS Leadership and Finance Teams to finalize HC needs within Organization. Evaluate performance and prepare plans for capacity procedures and provide comprehensive support for same. Coordinate with various departments and perform all capacity planning related activities in facility. Analyse resource planning and provide appropriate recommendation for same. Design and maintain all performance capacity report and statistics for management. Help analytical design of systems and forecast all resource capacity requirements. Develop various new functions and capacity processes and modify existing ones. Manage all key system metrics and provide support to all adhoc reports and dashboards. Analyse processes and identify process improvement enhancement. Ensure compliance to all guidelines and ensure optimal utilization of all resources. Appropriately forecast and account for growth due to seasonal variations and special events. Maintains events calendar (holidays, business impact days, huddles, marketing campaigns, etc) and ensure that impacts to the business are captured, analysed and recommendations on staffing are delivered in a timely manner. Understand Marketing campaigns & the key drivers of volume and incorporate into forecasting and planning. Identifies and researches service level risks for problem resolution and management notification. Develop processes, procedures and methodologies that result in accurate and timely forecasts that can be used for both short and long-term forecast and capacity planning Develop and maintain sophisticated forecasting and capacity models and develop tools and techniques that enhance the quality and accuracy of the forecast. Assess and quantify near term risk or opportunities as identified through this process of analysis and Constant analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills, 24x7x365. Advise management of necessary changes in planning Requirements where short fall is identify. Provide ad hoc analysis; formulate conclusions, and present conclusions to management. Batch Planning and Span ratio measurement knowledge Maintaining HC Actuals/Projections, Shrinkage/Attrition Trends and raising alarms when required Budgeting & Resource Planning Managing Seat Utilization for all LOB’s Managing ramp up / ramp downs basis projections Qualifications / Experience: Sound Knowledge of MS Excel, Erlang and WFM Tools (Verint Mandate) Good Communication Skills both Vocal and Written Qualifications: Graduate 10+ years experience with any WFM Tool, Forecasting & Scheduling, Capacity planning, Budgeting or Operations Planning along with team management Worked in Back office / Front office environment (Emails, Calls, Chat) Working conditions: Individual should be comfortable to work in a Contact Centre, 24x7 business environment. Cross training of functions within WFM will be provided as necessary. Location: This position can be based in any of the following locations: Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Job Description – Full Stack Lead Company Description VFlowTech is building a cutting-edge renewable energy storage platform. We are seeking a Full Stack Lead Engineer to design and deliver sophisticated software solutions for real-time energy monitoring, predictive analytics, and P2P energy trading . This role demands strong technical depth across multiple programming languages, cloud platforms, and system design patterns, as well as leadership to guide the engineering team. Responsibilities Collaborate with engineering teams to translate business and application requirements into robust technical solutions. Perform technology evaluations and drive adoption of modern frameworks, tools, and cloud services. Design and implement solutions following best practices in software development and architecture. Conduct regular performance analysis, tuning, and code reviews. Guide engineers on scalability, stability, and security improvements. Ensure consistent communication with stakeholders and influence technical direction. Primary Duties Design & Deployment : Architect and deploy scalable cloud-native and on-premise web services. Coding & Quality : Develop clean, maintainable, and extensible codebases across backend, frontend, and middleware. AI/ML Integration : Lead AI/ML platform service development and integrate with real-time applications. System Communication : Build APIs (REST, GraphQL), implement WebSockets, and optimize inter-service communication. Concurrency & Performance : Handle multithreading, race conditions, and producer-consumer scenarios effectively. DevOps : Maintain CI/CD pipelines, containerization (Docker, Docker Compose, Kubernetes), and Git-based workflows. Frontend : Build and enhance frontend applications (React.js, TailwindCSS) with seamless backend integration. Backend : Optimize infrastructure performance, security, and reliability across multiple languages. Cloud : Utilize AWS services (IoT, Lambda, DynamoDB, Timestream, RDS, EC2, S3, CloudWatch, etc.) and optionally GCP/Azure. Testing & Monitoring : Participate in automated testing, monitoring, and performance optimization. Requirements Education : Bachelor’s Degree in Computer Science, Engineering, or equivalent experience. Experience : 6–12 years in full stack development, with proven leadership in building scalable platforms. Programming Skills : Strong in C, C++, Java, Python, Elixir, Erlang, Ruby on Rails, Node.js, JavaScript/TypeScript . Solid knowledge of data structures, algorithms, concurrency, and distributed systems . Frameworks & Tools : React.js, TailwindCSS (frontend). Phoenix (Elixir), Express.js, Spring Boot, Django/Flask (backend). Cloud Expertise : Deep experience with AWS services (EC2, RDS, DynamoDB, Lambda, IoT Core, S3, CloudWatch, Timestream, etc.). Understanding of GCP/Azure a plus. Databases : PostgreSQL, TimescaleDB, MySQL/MariaDB, Oracle, SQL Server, DynamoDB. DevOps & CI/CD : Docker, Kubernetes, Git, Jenkins/GitLab CI/CD pipelines. Agile Practices : Strong understanding of Agile methodologies, sprint planning, and backlog grooming. Problem Solving : Excellent analytical, debugging, and architectural problem-solving skills. Good to Have Exposure to blockchain (Ethereum/Hyperledger), microservices, event-driven systems (Kafka, RabbitMQ). Knowledge of AI/ML workflows, LLM integration, and predictive analytics. Familiarity with energy sector systems or IoT-based platforms.

Job Title: Manager – Business Excellence (Workforce Management) Shift: Rotational Shift Location: Hyderabad Department/Vertical: Business Excellence – WFM Work from office Duties & Responsibilities Lead and manage a team of business excellence professionals focused on workforce management processes. Analyze workforce management data (scheduling, staffing levels, productivity) to identify inefficiencies and improvement opportunities. Develop and implement process improvement initiatives to optimize workforce management practices, enhancing efficiency, cost-effectiveness, and employee engagement. Partner with HR and other departments to ensure alignment of workforce management improvements with broader talent management strategies. Manage development and execution of workforce management-related business excellence projects. Plan, schedule, budget, and allocate resources effectively to ensure successful project completion. Monitor project progress, identify & mitigate risks, and ensure projects meet established goals and deadlines. Develop and deliver training programs/workshops on best practices in workforce management and business excellence methodologies for employees. Track and report impact of business excellence initiatives on workforce management metrics and overall organizational performance. Skills Required Workforce Management Knowledge: In-depth understanding of workforce management including scheduling, budgeting, staffing models, and employee engagement strategies. Project Management Skills: Experience with planning, scheduling, budgeting, resource allocation, and risk management. Data Analysis & Problem Solving: Advanced proficiency in data analysis techniques, root cause identification, and development of data-driven solutions. Qualifications Bachelor’s degree (required). Minimum 7 years of experience in workforce management, including leading improvement initiatives. Certifications in workforce management (preferred).

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. OT Planning (Based on Schedules/Service Levels): Develop and manage overtime (OT) plans by analyzing service level requirements and employee schedules. Daily Attendance Reporting: Generate and review daily attendance reports to track employee presence, absences, and punctuality. Headcount Mapping (Team, Team Leaders, and Managers): Create and maintain an organizational map of headcount, including team members, team leaders, and managers. Client Interactions: Engage with clients to understand their needs, provide updates, and address any concerns. Real-Time Monitoring of Operations and Call Flow: Continuously monitor operations and call flow in real-time to ensure efficient service delivery. Use monitoring tools to track performance metrics and address any operational bottlenecks promptly. KPI Report Creation: Develop and present Key Performance Indicator (KPI) reports to measure and evaluate performance against predefined metrics. Administration (Vendor Management): Handle administrative tasks related to vendor management, including negotiating contracts, managing vendor relationships, and ensuring that vendor performance meets agreed-upon standards. DOW Call Arrival Pattern : Analyze and historical data to identify trends and patterns. Shrinkage Models: Develop and apply shrinkage models to account for various factors such as absenteeism, attrition, and other losses that affect workforce availability. FTE Calculation: Calculate Full-Time Equivalents (FTEs) to assess staffing needs and ensure optimal workforce levels. Erlang Calculator : I'm proficient in using Erlang C to calculate the required number of agents to handle a given call volume and service level. Developing and maintaining systems for prompt and accurate collection of financial and accounting information MIS Reporting Managing day to day data entry. Handling all accounting works in Tally. Responsible for resolving accounting discrepancies and irregulations Processing of payments to vendors Set up controls and procedures for debtor's invoices and realization of receivables. Co-ordinate with Auditors. Correspondence with Customers and Suppliers. Fund Management. Supervise administrative functions and ensure all records, paperwork and payroll remains up-to-date and filed appropriately. In depth knowledge of performing credit & collection functions through direct client communication channels. Developing reports for top management summarizing the sale collection as well as projected sale position. Manage Billing and Ensure reduction on accounts receivable, Checking bills and matching them with data entry. Making sure that payments are collected well within approved credit limit Oversee and streamline billing and collections processes, Month-end closing of the billing group information Month-end closing of the billing group information Coordinating with clients regarding bills. Strong leadership skills with an ability to motivate others. Make coordination with each other of all internal departments. Preparation of necessary MIS report & Updating Data through web. Reconciliation and Vendor meets to resolve any pending issue How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2508_10885 Posted At: Wed Aug 13 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

General Information Locations : Hyderabad, Telangana, India Role ID 209207 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun. As the Workforce Management Analyst you will report to the Community Care Director of Programs & Planning. You are passionate about improvements. Asking the right questions to find the right answers. Thinking critically and analyzing data to connect the dots and find solutions. Responsibilities: You'll analyse historical datasets to ensure our partners are meeting plans, with the ability to find relevant insights to lead improvements across our organisation. Build a relationship with our operations, product, and project management teams to ensure we are modeling future targeted outcomes in our capacity and staffing plans. Deliver and present our long-term planning outputs on a monthly and quarterly basis to leadership teams across the organisation. You will work closely with the Sr. Director of Community Care & business planning teams to ensure that we are achieving our monthly, quarterly, and annual budget targets. Collaborate with our Data Science and Insights teams to identify analysis opportunities, guide improvements, and to ensure accurate measurement of the business while striving to maximize our efficiency. You will create workload requirements, staffing proposals and financial projections for our lines of business, and update them on a monthly, quarterly, and annual basis. Qualifications: 5+ years experience performing WFM at a large-scale multinational corporation. 5 years or more in a Staff Planning role for a team of 1000+ agents with multiple campaigns Quickly shift your mindset between long-term strategic forecasting and short-term tactical planning. Experience of important planning methodologies like Erlang, Workload, Shrinkage, etc. Intermediate knowledge of forecasting, quantitative modelling, and scenario analysis. 2+ years of experience using Tableau or a similar analytics platform to analyse large datasets to ensure accuracy of our planning inputs and outputs, and to identify improvement opportunities. Deliver to targets with quick turnaround. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

General Information Locations : Hyderabad, Telangana, India Role ID 209207 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun. As the Workforce Management Analyst you will report to the Community Care Director of Programs & Planning. You are passionate about improvements. Asking the right questions to find the right answers. Thinking critically and analyzing data to connect the dots and find solutions. Responsibilities: You'll analyse historical datasets to ensure our partners are meeting plans, with the ability to find relevant insights to lead improvements across our organisation. Build a relationship with our operations, product, and project management teams to ensure we are modeling future targeted outcomes in our capacity and staffing plans. Deliver and present our long-term planning outputs on a monthly and quarterly basis to leadership teams across the organisation. You will work closely with the Sr. Director of Community Care & business planning teams to ensure that we are achieving our monthly, quarterly, and annual budget targets. Collaborate with our Data Science and Insights teams to identify analysis opportunities, guide improvements, and to ensure accurate measurement of the business while striving to maximize our efficiency. You will create workload requirements, staffing proposals and financial projections for our lines of business, and update them on a monthly, quarterly, and annual basis. Qualifications: 5+ years experience performing WFM at a large-scale multinational corporation. 5 years or more in a Staff Planning role for a team of 1000+ agents with multiple campaigns Quickly shift your mindset between long-term strategic forecasting and short-term tactical planning. Experience of important planning methodologies like Erlang, Workload, Shrinkage, etc. Intermediate knowledge of forecasting, quantitative modelling, and scenario analysis. 2+ years of experience using Tableau or a similar analytics platform to analyse large datasets to ensure accuracy of our planning inputs and outputs, and to identify improvement opportunities. Deliver to targets with quick turnaround. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Workforce Management (WFM) Analyst Fan Care EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun. As the Workforce Management Analyst you will report to the Community Care Director of Programs & Planning. You are passionate about improvements. Asking the right questions to find the right answers. Thinking critically and analyzing data to connect the dots and find solutions. Responsibilities You'll analyse historical datasets to ensure our partners are meeting plans, with the ability to find relevant insights to lead improvements across our organisation. Build a relationship with our operations, product, and project management teams to ensure we are modeling future targeted outcomes in our capacity and staffing plans. Deliver and present our long-term planning outputs on a monthly and quarterly basis to leadership teams across the organisation. You will work closely with the Sr. Director of Community Care & business planning teams to ensure that we are achieving our monthly, quarterly, and annual budget targets. Collaborate with our Data Science and Insights teams to identify analysis opportunities, guide improvements, and to ensure accurate measurement of the business while striving to maximize our efficiency. You will create workload requirements, staffing proposals and financial projections for our lines of business, and update them on a monthly, quarterly, and annual basis. Qualifications 5+ years experience performing WFM at a large-scale multinational corporation. 5 years or more in a Staff Planning role for a team of 1000+ agents with multiple campaigns Quickly shift your mindset between long-term strategic forecasting and short-term tactical planning. Experience of important planning methodologies like Erlang, Workload, Shrinkage, etc. Intermediate knowledge of forecasting, quantitative modelling, and scenario analysis. 2+ years of experience using Tableau or a similar analytics platform to analyse large datasets to ensure accuracy of our planning inputs and outputs, and to identify improvement opportunities. Deliver to targets with quick turnaround. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform rel

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform rel

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform rel

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform rel

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform rel

Job Title : BizOps Engineer Payments & Platform Operations (On-Prem Experience Required) Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform rel

Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform rel

Job Summary : We are seeking a BizOps Engineer to support and manage our payments and platform operations, with deep expertise in on-prem infrastructure, secure systems, and payment processing protocols. This role demands a blend of hands-on technical skill with strong collaboration across engineering, infrastructure, and product teams. Key Responsibilities : - Operate, monitor, and maintain real-time payments platforms including Switching, Authorization, and Settlement services. - Manage SSL/TLS certificates, HSMs, security keys, and secure components lifecycle. - Collaborate with engineering and infrastructure teams to ensure high availability and resilience of applications and networks. - Troubleshoot complex issues spanning Erlang, Java, Oracle SQL, and Unix/Linux systems. - Support and optimize payment message flows in ISO8583 and ISO20022 formats. - Interface with card networks (Visa, MasterCard, RuPay) for transaction flow validation and compliance. - Act as a liaison between product, operations, and engineering for incident resolution, change deployment, and root cause analysis. - Participate in Agile ceremonies, promote continuous improvement, and drive automation across DevOps pipelines. - Support UI-based monitoring and incident management tools for operational visibility and reporting. Required Technical Skills : Strong proficiency in : - Java, Oracle SQL, Unix/Linux shell scripting - Experience working in on-premises environments Hands-on experience with : - SSL/TLS certificate management - Hardware Security Modules (HSMs) and key lifecycle management Networking fundamentals : - F5 Load Balancers, firewalls, secure traffic routing DevOps knowledge : - Exposure to CI/CD tools, monitoring frameworks, and automated deployments Process & Domain Knowledge : - Experience with ITSM tools for managing incidents, changes, and service requests - Working knowledge of Agile delivery methodologies and software development lifecycle (SDLC) - Familiarity with UI tools for metrics tracking, monitoring, and incident dashboards Preferred Experience : - Background in real-time payments systems or banking/fintech domain - Familiarity with Erlang or similar concurrency-based programming environments - Exposure to security and compliance within payment systems Why Join Us : Be part of a cutting-edge payment technology team focused on delivering secure, scalable, and highly available financial systems. If you're passionate about real-time payments, secure transactions, and platform rel.