77 Erlang Jobs

Junior System Administrator (VoIP/Telephony) / Telephony Engineer (Telecommunications) No. of Positions - 1 We are looking for a Junior System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebuin will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. Responsibilities Install & maintain Freeswtich and other SIP servers. Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems. Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers. Requirements 3 years of hands-on industry experience in telecommunications Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP and audio/video codecs. In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), and Linux Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc. Strong understanding of implementing various network setups (Private VPNs, multi-zone secure connectivity etc) Nice To Have Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes) Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc. Working knowledge in any NoSQL databases like MongoDB, Redis, Cassandra etc. Passionate about knowing everything about VoIP Protocol standards & related RFCs Skills:- FreeSWITCH, Voice Over IP (VoIP) and Telephony

The Key Responsibilities Of This Role Will Be Role: WFM Reporting Analyst - 2 Position (A1) Qualification – Minimum bachelor's degree (Business Administration, Statistics will be added advantage ) Other Requirements 1-3 years of prior experience Strong analytical skills and proficiency The ability to thrive in a fast-paced environment and manage multiple priorities effectively. Must have excellent written and verbal communication skills and detail oriented. Must Have Excellent Knowledge Of MS-Excel Following Will Be Added Advantage Working knowledge of IQD & Power BI WFM Tools / Apps - IEX, Avaya CMS, Amazon Connect (AWS) & EGain ERLANG methodology Shift: Night shifts (20:00 – 08:00 IST x Mon-Sun) Week Offs: 2 Split Offs per week (no fixed off) Roles & Responsibilities Basis available online real time reports from various sources: Monitor and maintain service levels and key metrics in real-time. Create, adjust, and manage agent schedules to optimize coverage. Make real-time staffing adjustments to meet service level goals. Generate and distribute real-time performance reports to stakeholders. Identify and resolve operational issues impacting service delivery promptly. Facilitate cross-departmental communication on operational issues. Ensure adherence to company laid out policies and procedures. Most of the reporting is being done using MS Excel & Other MS office 365 tools including Collaboration tools Ctc (inr) Min CTC 2,50,000; Max CTC 4,50,000

You will be working as a full-time Embedded & Telecoms Developer at United Telecoms Ltd. located in Bengaluru. Your main responsibilities will include developing and implementing embedded systems and telecommunications solutions to enhance the organization's technological infrastructure. To excel in this role, you should have proficiency in embedded systems development and experience in various telecommunications technologies such as OTN, Ethernet, SDH, Optical Technologies, etc. Additionally, a strong command over programming languages like C and Erlang will be essential. Being a part of the team, you will be expected to collaborate effectively with your colleagues while also being capable of working independently when required. A Bachelor's degree in Computer Engineering, Electrical Engineering, or a related field will be necessary to qualify for this position.,

As a Senior Member Technical Staff - Software Development, you will play a crucial role in designing, developing, and implementing high-performance software solutions for GreyOrange's robotic systems. You will collaborate closely with product managers, designers, and other engineers to deliver robust, scalable, and high-quality software that drives our automation solutions. Responsibilities Code critical sections and key features of the product. Lead and solve key technical challenges in the overall system. Work in collaboration with architects to write low-level design documents and to create a technical roadmap. Rearchitect existing algorithms & implementations. Work with simulations for functional performance. Perform code reviews and provide healthy peer feedback to the team. Mentor and guide team members technically. Observe and evangelize the best technical practices. Requirements 6+ years of work experience, having demonstrated problem-solving skills. Have experience designing and implementing. non-trivial software systems (e. g., using multiple processes/threads/IPC, etc. ) Development experience using Java, Python, Golang, Erlang (any of these). Experience working on any microservice platform. Scalability Architecture. Experience working on REST-based API integration. Good RDBMS skills and experience in DB/SQL. Good understanding of design patterns, object-oriented design, and frameworks. Experience in Algorithmic development. Good understanding of a version control system. Education: Bachelor's or master's degree in computer science, Software Engineering, or a related field from a premier institute. Technical Skills: Proficiency in one or more programming languages such as Java, C++, Python, and C#. Experience with frameworks and libraries relevant to the technology stack. Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex technical issues. Communication: Excellent verbal and written communication skills. Ability to convey technical information to nontechnical stakeholders. Teamwork: Ability to work effectively in a team environment. Strong interpersonal skills and the ability to collaborate with colleagues at all levels. Exposure to serverless technologies. Exposure to various databases and associated technologies like PostgreSQL, Redis, etc. Knowledge of Docker, Kubernetes, and cloud-based deployment environment (AWS, GCP, Azure Cloud, etc. ). Knowledge of developing scripts in Python, Shel, etc. Knowledge of working with Time Series databases (Influx, etc. ) This job was posted by Pratiksha Malhotratalent Acquisition from GreyOrange.

About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for efficiencies on programs Actively manage, support, motivate and retain members of the Workforce team Participate in Sales meetings and requests for information Maintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) Experience working with Aspect software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results If Interested please share your resume on : shubhangi.bhalerao@intouchcx.com

ITH Tech in Kanpur is actively involved in business strategy, consulting, blockchain development, and neural networks enabled Brain-computer Interfaces. They are dedicated to building solutions and products based on cutting-edge technologies and are looking for skilled individuals with a passion for emerging technologies. Diversity is embraced, and the company seeks professionals who share the same values. As a blockchain developer at ITH Tech, you will collaborate with a team of developers and engineers to create exceptional blockchain applications. A profound understanding of blockchain technology is crucial, along with expertise in computer networking, cryptography, algorithms, and data structures. ITH Tech is an early adopter of blockchain technology and is seeking professionals with excellent coding skills and a drive to develop innovative and decentralized solutions. Responsibilities: - Develop innovative solutions utilizing Blockchain technologies. - Define architecture and best practices for Blockchain technology adoption and implementation. - Share best practices and provide expertise in solving Blockchain engineering issues. - Write high-quality code to meet project requirements. - Support the entire development lifecycle from concept to release. - Collaborate with internal teams to determine system requirements. Requirements: - Hands-on experience developing proofs-of-concepts and pilots in at least one of the blockchain platforms like Ethereum, Hyperledger, or Multi-chain. - Proficiency in languages such as Java, Golang, Scala, Haskell, Erlang, Python, C, C++, C#, etc. - Experience with open-source tools and technologies. - Deep understanding of Bitcoin and other cryptocurrencies. - Familiarity with various distributed consensus methodologies (Mining, PoS, etc). - Strong grasp of cryptography, including asymmetric and symmetric encryption, hash functions, and encryption/signatures. - Knowledge of versioning systems like Git, Bitbucket, etc. - Excellent teamwork and communication skills. - Passion for best design and coding practices and a drive to innovate. Education & Experience: - B.Tech/MCA/M.tech in a relevant field. - Minimum 2 years of experience in blockchain development. Preferred Technology Skills: - Microsoft SQL Server, Visual Studio, .NET, MVC, AJAX, SQL, C, C++, C#, Javascript, Node.js, JQuery, SOAP, REST, FTP, HTML, XML, XSLT, XCOD, Neural-networks, Regression, Agile Scrum, MYSQL. Desired Qualifications: - Excellent programming skills, knowledge of blockchain protocols, strong analytical abilities, and effective communication skills. - Ability to develop full life cycles of blockchain applications, from research to execution. - Proficiency in setting up robust firewalls for enhanced blockchain ecosystem security. - Sharp analytical skills and a passion for innovation.,

Job description Responsible to operate a MIS and Reporting team that will support the data and information requirements of Operations across multiple sites and geographies. You need to manage reporting/ MIS resources that will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available. Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain. Present point of view on operational metrics (performance and productivity) based on reports and dashboards being generated. Desired Skills:  Knowledge of Contact Centre methodologies and operational principles 1-2+ years of experience performing Planning functions (MIS Reports, data analysis, capacity planning, forecasting, scheduling, real-time management, erlang model, multiple MIS reports) in a multi-site contact center environment- preferred  Excellent interpersonal and written communication skills  Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams.  Strong quantitative and analytical skills - Able to analyze data and draw insights.  Must be proficient with advance Excel, can organize/analyze, import/export data in a structured manner  Strong working knowledge of Windows based programs (Word, PowerPoint, Access, etc.  Innovative and able to influence.  Own end-to-end reporting and MIS delivery for multiple projects. Be responsible for ensuring the timeliness and accuracy of all reports.  Lead meetings and develop agenda for Ops and Support functions to review performance and productivity.  Provide clarity and instructions to your team on the expectation for each report and dashboard. Build redundancies for effective delivery.  Follow a structured road map to develop the team and get them ready to scale up as the new automated reporting process are set up and executed.  Link process metrics, performance metrics and set up benchmarks for comparable projects and processes.

Job description Responsible to operate a MIS and Reporting team that will support the data and information requirements of Operations across multiple sites and geographies. You need to manage reporting/ MIS resources that will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available. Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain. Present point of view on operational metrics (performance and productivity) based on reports and dashboards being generated. Desired Skills:  Knowledge of Contact Centre methodologies and operational principles 1-2+ years of experience performing Planning functions (MIS Reports, data analysis, capacity planning, forecasting, scheduling, real-time management, erlang model, multiple MIS reports) in a multi-site contact center environment- preferred  Excellent interpersonal and written communication skills  Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams.  Strong quantitative and analytical skills - Able to analyze data and draw insights.  Must be proficient with advance Excel, can organize/analyze, import/export data in a structured manner  Strong working knowledge of Windows based programs (Word, PowerPoint, Access, etc.  Innovative and able to influence.  Own end-to-end reporting and MIS delivery for multiple projects. Be responsible for ensuring the timeliness and accuracy of all reports.  Lead meetings and develop agenda for Ops and Support functions to review performance and productivity.  Provide clarity and instructions to your team on the expectation for each report and dashboard. Build redundancies for effective delivery.  Follow a structured road map to develop the team and get them ready to scale up as the new automated reporting process are set up and executed.  Link process metrics, performance metrics and set up benchmarks for comparable projects and processes.

Elixir Functional programmer or Elixir Functional specialist Work: Hyderabad (Hybrid) Essential Experience: ● 7 to 13 years of functional programming experience with Elixir, Erlang, Clojure, or Haskell ● Legacy system modernization - proven track record of inheriting and improving complex codebases ● Polyglot programming - comfortable working across multiple languages and making migration decisions ● Distributed systems understanding - middleware, message passing, fault tolerance concepts ● Reverse engineering skills - ability to understand undocumented systems through code analysis Technical Skills: ● Deep understanding of functional programming principles: immutability, pattern matching, higher-order functions ● Experience with OTP (Open Telecom Platform) concepts, GenServers, and supervision trees ● Knowledge of concurrent programming and actor model architectures ● Kafka experience highly preferred - event streaming, message processing, and distributed data pipelines ● Proficiency in Node.js, Python, or Go for migration targets ● Database experience (MySQL, Redis) and API design (REST, GraphQL) ● AWS ecosystem familiarity Leadership & Communication: ● Mentoring experience - ability to transfer knowledge and coach team members ● Strong documentation and communication skills for knowledge transfer ● Experience working with offshore development teams ● Comfortable making architectural decisions with limited initial context Technology Environment Current Stack: ● Elixir/Phoenix with OTP architecture ● MySQL and Redis for data persistence ● Kafka for event streaming and data processing ● AWS infrastructure (SQS, SNS, Lambda) ● Docker containerization ● Integration with Salesforce multi-instance architecture Migration Targets: Node.js, Python, or Go (to be determined) ● Microservices architecture ● Enhanced monitoring and observability tools

You will be part of Telebu's Communications engineering team as a Senior System Administrator (VoIP) / Telephony Engineer (Telecommunications). Your primary responsibility will be to develop, implement, and support IP Telephony related technologies such as IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. Your key responsibilities will include developing and implementing telephony networks with various components like SIP proxies, registrar, media-servers, billing systems, and deploying SIP VOIP/PRI trunking solutions that are highly scalable, robust, high-availability (HA), and fault-tolerant. You will also be responsible for the administration of SIP and Media Servers, network/protocol level debugging and testing, contact center solutions, and troubleshooting and resolving complex problems. Additionally, you will provide IP Telephony and VoIP Subject Matter Expertise for the company and its managed service providers, as well as manage 3rd party telecom carriers and providers. To be successful in this role, you should have at least 5 years of hands-on industry experience in telecommunications. You should possess strong conceptual knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. In-depth working experience with Kamailio, Freeswitch, any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN), and Linux is required. Hands-on experience in writing production quality code using scripting languages like Python, Go, Erlang, etc., is essential. Experience in using VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer, etc., will be beneficial. Nice to have skills include working knowledge of NoSQL databases like MongoDB, Redis, Cassandra, a passion for knowing everything about VoIP Protocol standards & related RFCs, and experience with virtualization/container-related technologies such as Xen, VMware vSphere/ESXi, Docker, Kubernetes.,

As an experienced developer with over 8 years of hands-on experience, you will be responsible for owning and working on applications end-to-end, from system to back end. This includes server management, deployment, configuration, containerization, and database management. You will be writing efficient and readable code while ensuring quality through code reviews, design reviews, and architecture decision-making. Your role will involve designing and developing scalable, performant systems with a focus on new solutions for existing and emerging problem spaces. You will need to comply with build and configuration management processes, develop and maintain new features, and create High Level Designs (HLDs) and Low Level Designs (LLDs) based on user requirements. To excel in this role, you must have expertise in Java/J2EE/Python/C/C++, algorithmic development, and databases. You should also be well-versed in Concurrency Concepts, Distributed Computing, vertical and horizontal scaling, and have a strong analytical and problem-solving approach. Additionally, experience with Erlang/Elixir, various databases like Postgresql and Redis, and implementing Distributed System Software will be advantageous. At GreyOrange, we specialize in revolutionizing warehouses, distribution centers, and fulfillment centers with our AI-driven GreyMatter Fulfillment Operating System and Ranger robot series. Our solutions prioritize decisions and workflows to efficiently orchestrate tasks, time, and teams of people and robots for optimal performance. By leveraging real-time data and always-solving algorithms, we enable fast, agile, and precisely tuned operations that empower our customers to meet the expectations of their own customers seamlessly. If you are passionate about cutting-edge technology, enjoy working in a dynamic environment, and want to be part of a team that is shaping the future of logistics, GreyOrange is the place for you. Join us in our mission to bring warehouses into the future and be a part of our innovative solutions that drive efficiency and performance in distribution centers. GreyOrange is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. For more information about our pioneering technology and solutions, please visit our website or reach out to us directly.,

Job Description What We Do At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets. Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here. Who We Look For Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. SDLC Engineering focuses on delivering engineer-first, scalable platforms for job scheduling, Compute-as-a-Service, file transfer, firmwide software distribution and software development. This includes the CI/CD ecosystems, based around the GitLab and proprietary platforms. Software Development Life Cycle (SDLC) is a suite of products that provides end-to-end build and deploy tooling for Engineers in the firm. It provides a modern, secure and highly available plant that facilitates source control, code review, build, test and production activation. The primary customer base for the SDLCR tools are Engineers within Goldman Sachs. Key customers are the Global Banking & Markets as well as the Asset & Wealth Management and the Platform Solutions group. As India Lead and SDLC ENGINEER You will be responsible for all the deliverables owned by SDLC team in India. You will be working at the heart of the developer experience, ensuring the code that is written by thousands of GS engineers is versioned securely, reviewed expertly, compiles fast, tests comprehensively and is distributed widely. You will deliver CI/CD solutions that support cloud native development. You could be working with cutting edge build technology from AWS & Google, or the latest cloud technology in one of more backend languages including Java, Golang, and Python. SDLC Platforms Include Build / Development GitLab - The firm's strategic vendor CI/CD platform, hosted in-house with instances on-prem and on public cloud In-house developed Continuous Integration (CI) tools for deploying Software packages, config and Infrastructure as Code Distribution - Linux and Windows software distribution system used by GitLab, as well as proprietary distribution tooling Artifact Repository - Primary build artifact repository hosting terabytes of internal and external software packages and industry standard asset repos such as Maven Central, NPMScopes and PyPi, running on Sonatype Nexus Responsibilities Technical ownership of proprietary in-house built CI tooling for GS developers. Design and develop features and improvements to CI tools Technical Ownership of Upgrade and Migration assistant initiative that includes automating dependency upgrades using AI as appropriate Collaborate with Product Management and other stakeholders within Engineering to maintain and improve the functions and quality of service Ensure that CI products are secure, tested, and that meets or exceeds industry standard performance and availability Advocate for improvements to product quality, security, and performance Diagnose and solve technical problems, both within the core GitLab environment, and the associated GS technical eco-system What You Will Learn When You Join Us Cloud native architectures in AWS. Experience with large scale build systems and deployment paradigms Expertise in commercial / open source build systems (Gradle / Bazel / Make) and strong knowledge of software change management systems Experience of DevOps, SRE, infrastructure (storage / networks / etc.) Design and implement mid to large scale distributed systems Partner with and provide technical guidance on best practices to the GS engineering community, revenue aligned Engineering teams, and operations teams Core Skills And Experience We Are Looking For VP: Min. 12+ years of relevant industry experience respectively Ability to use and familiarity with GitLab Professional experience with Cloud deployment patterns. Specifically AWS cloud constructs, as well as Terraform General knowledge of multiple languages, and in-depth strong programming skills of at least one of: Java, Golang, Erlang, Python, C, C++ Strong software engineering fundamentals Experience with all stages in the lifecycle of developing and running large distributed systems Experience with diagnosis, prevention and management of performance, availability and scale of mid- to large-sized systems Experience using Prometheus and Grafana tools for Kafka health monitoring Experience with Cloud and Infrastructure as Code technologies - AWS, Terraform, Containers, Docker, Kubernetes, etc Passionate about the software development process and facilitating high frequency / high quality change across a vibrant and diverse user community Strong written and verbal English language skills ATTITUDES WE WANT Ability to thrive in our global organization in an output driven, fast paced, hybrid and asynchronous work place Team player, eager to work in a global organization. Ability to communicate technical and organizational challenges and propose high quality solutions Comfort working in an agile environment Self-managed and good organization skills Preferred Qualifications BSc, MSc or PhD in relevant field (Computer Science, Maths, Physics) Highly knowledgeable about running key business applications on Linux platforms and Linux internals. Knowledgeable about networking (TCP, UDP, ICMP, ARP, DNS, TLS, HTTP, SSH, etc) About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 6LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. · The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. · Preparation of daily / Weekly / Monthly MIS reports & presentations / decks · Preparing of schedules using Erlang for different queues across multiple locations · Resolve escalated issues and requests from site management · Root cause analysis of SLA deviations, action plan development and resolution · Monitor real-time queue, schedule adherence & attendance. · Key daily exception requests and update schedules · Cross-train with Scheduling Analyst · Optimize breaks the day of or day before the actual schedule · Schedule ADHOC intra-day training requests and update schedules · Produce and analyze daily efficiency reports (representative availability, access level etc.) · Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. · Required good knowledge of MS Excel & Power point. · Proficiency with computers · Willing to work 24*7 · Candidate with Scheduling & Forecasting skill will be preferred. · Ability to handle pressure situations · Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience  Ability to simplify complex operations into repeatable processes  Comfortable in fast-paced environment  Ability to make decision in time sensitive ambiguous situations Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Roles & Responsibilities -- Role: RTA Basis Available Online Real Time Reports From Various Sources Monitor and maintain service levels and key metrics in real-time. Create, adjust, and manage agent schedules to optimize coverage. Make real-time staffing adjustments to meet service level goals. Generate and distribute real-time performance reports to stakeholders. Identify and resolve operational issues impacting service delivery promptly. Analyze historical data to forecast staffing needs accurately. Facilitate cross-departmental communication on operational issues. Train and support agents on scheduling tools and adherence. Recommend and implement operational improvements based on analysis. Ensure adherence to company laid out policies and procedures. Most of the reporting is being done using MS Excel & Other MS office 365 tools including Collaboration tools CTC (INR): Min CTC 3,50,000; Max CTC 6,00,000 Full Position Name WFM Analyst - Senior Executive|Emerging|Emerging Business Unit|Work Force Management (WFM)|American Express|Work Force Management (WFM)|AMERICAN EXPRESS Full Position ID: 4400371 Process_Code: 5311302 Qualification – Minimum bachelor's degree (Business Administration, Statistics will be added advantage ) Other Requirements 2 years of prior experience of WFM functions Strong analytical skills and proficiency in WFM Processes, The ability to thrive in a fast-paced environment and manage multiple priorities effectively. Must have excellent written and verbal communication skills and detail oriented. Must Have Excellent Knowledge Of WFM Tools / Apps - IEX, Avaya CMS, AWS & eGain ERLANG methodology MS-Excel Following Will Be Added Advantage Working knowledge of IQD Shift: Night shifts (20:00 – 08:00 IST x Mon-Sun) Week Offs: 2 Split Offs per week CTC (INR): Min CTC 3,50,000; Max CTC 6,00,000

As a software developer at GreyOrange, you will be responsible for owning and working end-to-end on applications, from system (server, deployment, configuration management) to back end (container, application, database). You will demonstrate a strong expertise in writing efficient and readable code, along with conducting quality code reviews, design reviews, and making architecture-level decisions. Your role will involve designing and developing scalable and performant systems, along with creating architecture and designs for new solutions around existing and new problem spaces. You will be expected to comply with the build and configuration management processes and contribute to the development and maintenance of new features. Designing High Level Designs (HLDs) and Low Level Designs (LLDs) from user requirements to design web applications/web services will be a crucial aspect of your responsibilities. Additionally, you should be able to work on cross-functional features that span across multiple teams and define the scope of work for other teams wherever applicable. To excel in this role, you should have at least 8 years of strong hands-on development experience, including exposure to app servers. Expertise in Java/J2EE/Python/C/C++, algorithmic development, and databases is a must. You should possess knowledge in Concurrency Concepts, Distributed computing, vertical and horizontal scaling, and have a strong analytical and problem-solving approach. Comfort with working on Erlang/Elixir and experience in architecture, design, HLD, LLD are highly desirable. Furthermore, exposure to various databases and associated technologies like Postgresql, Redis, and the implementation of Distributed system software to ensure high reliability, fault tolerance, and scalability will be beneficial in this role. Join GreyOrange, an Equal Opportunity Employer, and be part of a team specializing in revolutionizing warehouses, distribution centers, and fulfillment centers. Our AI-driven GreyMatter Fulfillment Operating System and Ranger robot series offer innovative solutions that prioritize decisions and workflows to efficiently orchestrate tasks, time, and teams of people and robots for optimal performance across distribution centers. By leveraging real-time data and always-solving algorithms, we empower our customers to meet the expectations of their customers seamlessly. For more information on this exciting opportunity with GreyOrange technology, please visit our website.,

About the Team: The backend engineering team develops the digital backbone of the bank that drive all user experiences. They create robust, scalable, and secure backend systems. They are responsible for designing, developing, deploying, and monitoring all backend services in production. The team develops and maintains a strategic technology roadmap and ensures the application team implements best practices to ensure optimal performance, scalability, and availability of our systems. The team works very closely with the all the application development teams to ensure that all solutions are aligned with the business and technical requirements, and to enhance the overall quality and performance of the systems Get to know the Role: We are seeking talented & passionate Backend Engineer to join our team. You will have opportunities to work on multiple backend service clusters as well as participating in machine learning pipelines. It is very important that our team member take initiatives to identify problems, and have the right mindset and skill sets to solve them. The day-to-day activities/Responsibilities: Design and write with the cutting edge GO language to improve the availability, scalability, latency, and efficiency of Digibank’s range of services Work with engineering team to explore and create new design / architectures geared towards scale and performance Participate in code and design reviews to maintain our high development standards Engage in service capacity and demand planning, software performance analysis, tuning and optimization Collaborate with product and experience teams to define and prototype feature specifications Work closely with infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations Design, build, analyze and fix large-scale systems Learn full stack performance tuning and optimization Debug and modify complex, production software The must haves/Qualificiations: A Degree in Computer Science, Software Engineering, Information Technology or related fields with strong Computer Science fundamentals in algorithms and data structures 1-4 years of experience in software engineering in a distributed systems environment Possess excellent communication, sharp analytical abilities with proven design skills, able to think critically of the current system in terms of growth and stability You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on Golang Our Tech Stack: Our core services tech stack consists of Golang with Redis, MySQL, DynamoDB, Elasticsearch data stores as well as HAProxy load balancers. They all run on the AWS cloud infrastructure with auto-scaling abilities. Our mobile app platform coverage includes native iOS and Android, written in Swift and RxJava. Our Command Center front-end is built on Rails, HTML5, CSS and Javascript. We use GitHub for our code repository and we adhere to the basic Continuous Delivery tenets utilising a host of tools to support our release pipeline and code quality. These include Travis CI, New Relic, PullReview, Code Climate, Papertrail, Gemnasium, JFrog and Jenkins.

Key Responsibilities: Develop scalable backend services using Elixir and Phoenix Implement and maintain real-time features Ensure high performance and responsiveness Requirements: Hands-on experience with framework Understanding of functional programming and concurrent systems Prior experience in distributed or travel systems is a plus

The Senior Architect will be responsible for leading the architectural design and planning process for a variety of projects, ensuring that designs meet client specifications, regulatory requirements, and sustainability standards. This role involves collaboration with stakeholders and driving the strategic vision of architectural projects from conception to completion. Responsibilities Drive product innovation, technology roadmap and provide long-term vision to module teams. Author system-level high level design documents for cross-functional microservices. Improve and/or re-architect and/or write new algorithms for functional performance. Work on simulations for breakthrough functional and technical performance. Innovate and dig out patentable solutions to product/technical requirements. Incorporate proper certification/compliance requirements into the product designs. Be a focal point of technology for product, engineering and teams that are critical to product. Participate in strategic planning for the product vision and roadmap. Be involved and pivotal in company’s transformation to a complete SaaS/PaaS product. Lead PoC for new technologies to continuously improve technical platform and developer experience. Must Have Proficiency in Java / C++ Experience in algorithmic-heavy and computationally intensive systems. Strong knowledge of distributed systems. Skilled in low latency queuing systems Background in microservices-architecture; Skilled in REST API designs Experience with major architecture patterns. Well-versed with performance & scalability Can write clean design documents. Qualifications Education: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field from a premier institute. Specialization in Computer-Science certifications are added bonus Over 10 experience in software industry, preferably 1+ years as a senior architect Technical Skills: Proficiency in one or more programming languages such as Java, C++, Python. Experience with frameworks and libraries relevant to the technology stack. Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex problems in domains of algorithms, software integration and deployment. Good to Have Proficiency in Erlang / Elixir / Scala. Hands-on experience in deployment and performance tuning of databases, Kafka and Kubernetes clusters.

Job Summary : We are seeking a skilled Erlang Developer to join our backend engineering team. The ideal candidate will have a strong background in Erlang, with working experience in Elixir and RabbitMQ. You will play a key role in designing, building, and maintaining scalable, fault-tolerant systems used in high-availability environments. Key Responsibilities : - Design, develop, test, and maintain scalable Erlang-based backend applications. - Collaborate with cross-functional teams to understand requirements and deliver efficient solutions. - Integrate messaging systems such as RabbitMQ to ensure smooth communication between services. - Write reusable, testable, and efficient code in Erlang and Elixir. - Monitor system performance and troubleshoot issues in production. - Ensure high availability and responsiveness of services. - Participate in code reviews and contribute to best practices in functional programming. Required Skills : - Proficiency in Erlang with hands-on development experience. - Working knowledge of Elixir and the Phoenix framework. - Strong experience with RabbitMQ and messaging systems. - Good understanding of distributed systems and concurrency. - Experience with version control systems like Git. - Familiarity with CI/CD pipelines and containerization (Docker is a plus). Preferred Qualifications : - Experience working in telecom, fintech, or real-time systems. - Knowledge of OTP (Open Telecom Platform) and BEAM VM internals. - Familiarity with monitoring tools like Prometheus, Grafana, etc.

Work Experience : 6 years. Job Role : Erlang Developer (RabbitMQ, ELIXIR Mandatory) Job Summary : We are seeking a skilled Erlang Developer to join our backend engineering team. The ideal candidate will have a strong background in Erlang, with working experience in Elixir and RabbitMQ. You will play a key role in designing, building, and maintaining scalable, fault-tolerant systems used in high-availability environments. Key Responsibilities : - Design, develop, test, and maintain scalable Erlang-based backend applications. - Collaborate with cross-functional teams to understand requirements and deliver efficient solutions. - Integrate messaging systems such as RabbitMQ to ensure smooth communication between services. - Write reusable, testable, and efficient code in Erlang and Elixir. - Monitor system performance and troubleshoot issues in production. - Ensure high availability and responsiveness of services. - Participate in code reviews and contribute to best practices in functional programming. Required Skills : - Proficiency in Erlang with hands-on development experience. - Working knowledge of Elixir and the Phoenix framework. - Strong experience with RabbitMQ and messaging systems. - Good understanding of distributed systems and concurrency. - Experience with version control systems like Git. - Familiarity with CI/CD pipelines and containerization (Docker is a plus). Preferred Qualifications : - Experience working in telecom, fintech, or real-time systems. - Knowledge of OTP (Open Telecom Platform) and BEAM VM internals. - Familiarity with monitoring tools like Prometheus, Grafana, etc. Educational Requirements : - Bachelors degree in Computer Science, Engineering, or a related field (or equivalent experience).

Duties You will work in small teams in a highly collaborative way, use the latest technologies and enjoy seeing the direct impact from your work. In teams, you will contribute to the architecture across the technology stack, from database to native apps. You will create rapid prototypes, usually in 2 to 3 weeks, as well as full-scale applications (typically within 2 to 3 months), by working collaboratively and iteratively through design and development to deliver fully function web-based and mobile applications that meet business goals. Our development teams are small, flexible and employ agile methodologies to quickly provide our consultants with the solutions they need. We combine the latest open source technologies together with traditional Enterprise software products. Skills Passionate about technology and excited about the impact of emerging/disruptive technologies. History of development in any of the following technologies and opinions on how to use them properly: C#, Java, Scala, PHP, Ruby on Rails, Erlang, F#, etc. Expert experience in HTML5/CSS and building mobile, responsive/adaptive applications (e.g., Phonegap, Python, Objective-C, etc.). Strong professional experience with Javascript MVC frameworks (e.g., Angular JS, Backbone, etc.). Significant experience writing and utilizing RESTful API services and performance tuning large scale applications. Experience with relational and non-relational (e.g., MongoDB, CouchDB, Cassandra, etc.) data stores. Have first-hand understanding of Agile development methodologies. Provide technical excellence (whilst adhering to Agile software engineering practices such as DRY, TDD, CI) and leadership/mentorship. Outstanding record of academic achievement. Demonstrated aptitude for analytics. Proven record of leadership in a work setting and/or through extracurricular activities. Ability to work collaboratively in a team environment. Ability to work effectively with people at all levels in an organization. Play an active role in the community, i.e., speaking at conferences, blogging, contributing to open source projects, etc. Skills to communicate complex ideas effectively. Education Bachelor's degree in Computer Science or similar, advanced degree preferred

Senior Executive EXL/SE/1339037 Travel & LeisureGurgaon Posted On 03 Jul 2025 End Date 17 Aug 2025 Required Experience 3 - 4 Years Basic Section Number Of Positions 3 Band A2 Band Name Senior Executive Cost Code D900180 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 350000.0000 - 450000.0000 Complexity Level Back Office (Complexity Level 3) Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Emerging Sub Group Emerging Business Unit Organization Travel & Leisure LOB Back Office SBU Operations Country India City Gurgaon Center IN Gurgaon C61 Skills Skill WFM SOFTWARE NICE IEX WFM - WORKFORCE MANAGEMENT CMS EGAIN MS EXCEL ERLANG WFM/MIS Minimum Qualification BACHELOR'S DEGREE Certification No data available Job Description The key responsibilities of this role will be Role: WFM Reporting Analyst - 3 Position Qualification – Minimum bachelor's degree (Business Administration, Statistics will be added advantage ) Other Requirements Min 3 years of prior experience of WFM functions Strong analytical skills and proficiency in WFM Processes, The ability to thrive in a fast-paced environment and manage multiple priorities effectively. Must have excellent written and verbal communication skills and detail oriented. Must have excellent knowledge of: WFM Tools / Apps - IEX, Avaya CMS, Amazon Connect (AWS) & EGain ERLANG methodology MS-Excel Following will be added advantage: Working knowledge of IQD & Power BI Shift: Night shifts (20:00 – 08:00 IST x Mon-Sun) Week Offs: 2 Split Offs per week (no fixed off) Roles & Responsibilities Basis available online real time reports from various sources: Monitor and maintain service levels and key metrics in real-time. Create, adjust, and manage agent schedules to optimize coverage. Make real-time staffing adjustments to meet service level goals. Generate and distribute real-time performance reports to stakeholders. Identify and resolve operational issues impacting service delivery promptly. Analyze historical data to forecast staffing needs accurately. Facilitate cross-departmental communication on operational issues. Train and support agents on scheduling tools and adherence. Recommend and implement operational improvements based on analysis. Ensure adherence to company laid out policies and procedures. Most of the reporting is being done using MS Excel & Other MS office 365 tools including Power BI, SharePoint & Collaboration tools CTC (INR): Min CTC 3,50,000; Max CTC 4,50,000 Workflow Workflow Type Back Office

The Key Responsibilities Of This Role Will Be Role: WFM Reporting Analyst - 3 Position Qualification – Minimum bachelor's degree (Business Administration, Statistics will be added advantage ) Other Requirements Min 3 years of prior experience of WFM functions Strong analytical skills and proficiency in WFM Processes, The ability to thrive in a fast-paced environment and manage multiple priorities effectively. Must have excellent written and verbal communication skills and detail oriented. Must Have Excellent Knowledge Of WFM Tools / Apps - IEX, Avaya CMS, Amazon Connect (AWS) & EGain ERLANG methodology MS-Excel Following Will Be Added Advantage Working knowledge of IQD & Power BI Shift: Night shifts (20:00 – 08:00 IST x Mon-Sun) Week Offs: 2 Split Offs per week (no fixed off) Roles & Responsibilities Basis available online real time reports from various sources: Monitor and maintain service levels and key metrics in real-time. Create, adjust, and manage agent schedules to optimize coverage. Make real-time staffing adjustments to meet service level goals. Generate and distribute real-time performance reports to stakeholders. Identify and resolve operational issues impacting service delivery promptly. Analyze historical data to forecast staffing needs accurately. Facilitate cross-departmental communication on operational issues. Train and support agents on scheduling tools and adherence. Recommend and implement operational improvements based on analysis. Ensure adherence to company laid out policies and procedures. Most of the reporting is being done using MS Excel & Other MS office 365 tools including Power BI, SharePoint & Collaboration tools CTC (INR): Min CTC 3,50,000; Max CTC 4,50,000

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. About the Role As our first dedicated Workforce Management Specialist, you will play a foundational role in building workforce discipline into our fast-growing contact center. You'll be responsible for ensuring the right people are in the right place at the right time—balancing efficiency, employee experience, and customer satisfaction. The ideal candidate will bring a mix of analytical rigor and operational flexibility, ready to work with manual tools and drive insights that help our support organization scale. Functional responsibilities Key Responsibilities Forecast contact volume, handle times, and staffing needs using historical data and business trends. Build and adjust agent schedules across multiple channels (chat, phone, email) to meet service goals, while coordinating coverage during holidays and peak periods. Monitor real-time adherence via Salesforce Omni-Channel Supervisor and take proactive steps to optimize occupancy and SLA performance. Develop and maintain key workforce metrics such as shrinkage, occupancy, adherence, and service level, providing daily and weekly summaries to stakeholders. Analyze performance data and recommend process improvements to elevate service delivery and agent utilization. Collaborate with supervisors and team leads to align on resource planning and shift optimization. Educate internal teams on workforce principles, including the impact of occupancy, abandon rate, and schedule adherence. Partner with leadership to support continuous improvement initiatives, including manual tooling upgrades and eventual WFM platform evaluation. Support ad hoc reporting and special projects as needed to support the contact center's evolution. What Success Looks Like Forecasts consistently align within ±5% of actual volume Optimized agent schedules balance service needs and team preferences Real-time response gaps are proactively managed with minimal impact on customers Stakeholders rely on your insights to inform operational decisions and hiring plans Workforce planning evolves from manual tools to a more robust systemized approach under your leadership Requirements for applicants Skills & Qualifications 2+ years of experience in workforce management or capacity planning, ideally in a contact center or high-volume support environment Bachelor's degree in business, operations, or a related field—or equivalent practical experience Experience with CRM or service platforms such as Salesforce and comfort navigating live operations dashboards Familiarity with concepts like Erlang modeling, occupancy optimization, and interval-level forecasting Personal qualities Strong analytical mindset with the ability to work in Excel/Google Sheets to model staffing plans Excellent communication and collaboration skills, with the ability to influence across functions Comfortable operating in a high-growth, ambiguous environment with manual tooling and evolving systems Language skills В2-С1 Location Remote Holiday calendar USA holidays Shift (Time Zone): US ЕТ Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

WHY GO WITH GREYORANGE? At GreyOrange, we develop leading-edge fulfillment technology that gets the right product to the right place at the right time. In today’s age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics and machine learning, GreyOrange transforms how businesses fulfill orders and keep promises to their customers. GreyOrange is a global company with core operations in North America, Europe, India and Japan. We apply modern thinking and technology to solve today’s fulfillment challenges – and we’re looking for modern minds to join us. About Our Solutions GreyOrange technology specializes in bringing warehouses, distribution centers, and fulfillment centers into the future. Our AI-driven GreyMatter™ Fulfillment Operating System and Ranger™ robot series are a combined solutions that continuously prioritize decisions and workflows to efficiently orchestrate tasks, time and teams of people and robots for optimum performance across a distribution center. Real-time data is fed into always-solving algorithms that calculate each next-best decision, whether solving for every-day performance or solving for peak period commitments. The result is a fast, agile and precisely tuned operation that equips our customers to perpetually meet the what-when-where expectations of their customers. Engineer Software Development Responsibilities Design and implement backend infrastructure and APIs. Write high-quality code that is robust, readable and scales. Possess the drive to dive deep. thrive and progress even in ambiguous situations. Encourage and support knowledge sharing within teams and external groups. Troubleshoot & debug applications. Adopt problem-solving as a way of life - always go to the root cause. Collaborate with the team to discuss and implement ideas. Build responsive, robust and optimized applications. Requirements: Min experience of 1 year as Backend developer Passionate about building backend systems. Desire to explore new ideas, open to other ideas as well. Love for writing clean, beautiful, readable and testable code. We expect you to have a good understanding of Java. It's even better if you are familiar with some of Git, Erlang, Python. Exposure to Postgres Equal Opportunity Employer Grey Orange Inc. is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.