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2.0 - 7.0 years
3 - 6 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Location of resource- Bangalore This is a highly technical hands-on role that is responsible for providing Level 1 end user technical support using phone, email and live Chat. Do you love being on a team? Are you a risk taker? A helper? Enjoy assisting people with computer issues and are able to explain technical details simply, we d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. What you will be doing: Provide initial end user support for customers via phone, Chat or email as needed, with top customer satisfaction as our primary goal. Ability to quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation. Quickly identify trends, new issues and report them in a useful way to the management. You will work closely with your team in a reciprocal environment to quickly resolve issues. Utilize the available product test equipment to reproduce the user reported issues and figure out root cause. Review issue trends and quickly highlight and provide data to management on hot issues, especially after new driver and product releases. Requires high level and confident use of our user database management system. Attend product and driver meetings as needed to ensure support is ready. Quickly learn new Graphics Card technologies as needed. Identify and report areas for product/process improvement. What we need to see: Professional-level social skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations. Able to demonstrate leadership skills and take ownership of customer issues reported. Dedication, focus, and follow-through needed to see problems through to resolution Knowledge and experience with Windows operating system, various games and graphical apps including video editing software. At least 2 years of consumer technical support experience with an emphasis on gaming and graphics. Strong computer skills needed to research, diagnose, solve problems, and identify solutions to customer issues Work with HTPCs and other multimedia applications. Having knowledge on Linux and/or Mac OS skills are a strong plus. Deep, hands-on experience with RightNow/Oracle CRM systems. Exceptional follow up and organizational skills Willingness to align with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction Outstanding customer service skills and superb communication skills to provide prompt and accurate feedback to customers Superb written interpersonal skills to ensure proper recording of all customer interactions and closure of all presented issues Great written communication skills are required to prepare accurate, clear, and timely reports Commitment to documenting knowledge in the form of knowledge base tech notes and articles Flexibility in terms of task, workloads and schedule are significant for this position Ways to stand out from the crowd: Hold a degree in a meaningful field, like Computer Science or IT. Microsoft, Linux or similar certification is a plus. Aptitude for problem-solving Excellent client-facing/customer service skills Excellent written and verbal interpersonal skills Ability to focus and follow-through to resolution of issues Ability to diffuse tension and work the issue at hand As a part of our team, your ideas contribute to faster resolutions, higher customer happiness rate and better overall experience for our end users.
Posted 1 week ago
7.0 - 12.0 years
8 - 12 Lacs
Gurugram
Work from Office
The Lead System Engineer participates in developing technical support for operating systems capabilities and other software tools. This role troubleshoots software programs and implements systems enhancements to improve reliability and performance. Responsibilities Controls user access and passwords with responsibility for security. 15% Develop and execute firm-wide plan regarding operating systems including installation and on-going administration. 25% Develops software tools including operating systems, routers, networks, utilities, databases and Internet-related tools. 30% Management of direct reports (reporting to the role) 1 - 3. 10% Monitor usage and performance of systems. 20% Education Required: Bachelor; Computer Science, Information Systems, Information Technology, Software Engineering Preferred: Master or Advanced; Computer Science, Information Systems, Information Technology, Software Engineering Language Required: English Experience Required: Typically 7 years business experience; expert in one, or more, specific skill sets, business areas or products. Combination of Windows, Linux, iSeries, EMC, NetApp, WebSphere, Telephony, Network or Vmware. Experience with current computing platforms. Complete day-to-day activities independently. Interpersonal skills necessary to oversee a small team of junior staff. Preferred: Experience working for a publicly traded company in a similar role. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for
Posted 1 week ago
5.0 - 10.0 years
3 - 7 Lacs
Gurugram
Work from Office
GENERAL SUMMARY State the main purpose(s) of the job in the organization. What is the general level of responsibility? Network Engineer will be responsible for day-to-day operations/alerts/events. Person should have deep understanding of ITIL & technical processes and ensure adherence to it. Person will be responsible for working with different cross functional teams to onboard new transitions & processes or improving the existing ones. This role requires specialized technical skills in Windows/Linux/Monitoring tools/Network/Database to handle technical escalations. Person will be responsible for managing functional escalations and will be working as representative of NOC function. COMPETENCIES Drive for Results Innovation & Agility Leading & Enabling Change Building Effective Partnerships Developing Self & Others . Band: Band 5 Band Description: Complex Processor; understands complex processes and takes initiative to improve them. Generally under general supervision to direction. Strong knowledge and application of techniques, procedures, standards, and policies. Band Competencies: Manages time and competing priorities to complete assignments, applies learning to solve problems in new ways, understands and supports change, supports and collaborates with others; open to diverse views, develops self and supports team learning. (Please refer to the Leader Level Framework for a more detailed description) PRINCIPAL RESPONSIBILITIES State the primary responsibilities of the role and the primary tasks for each function. Working as NOC Engineer in 24x7 support, monitoring of day to day operations/alerts/events, ensuring process adherence. Providing overall guidance and supervision to the team. 30% Leading technical transitions & getting required technical upskilling. Managing technical/functional escalations and coming up with the resolution. Acting as process owner of Level 2 Support & Event management and liaison with other service management processes 30% Identifying gaps and improvement areas. Formulate and implement corrective measures. Organize and prioritize workload. Imbibing new ideas & suggestions for overall growth/improvement of process 15% Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team 10% To prepare management reports & dashboards to track the critical KPIs 10% Perform other duties, as assigned. 5% TOTAL 100% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Computers, IT EXPERIENCE: 5+ Years CERTIFICATION(S): ITIL, CCNA KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Strong experience of Palo Alto Firewall installation, management & support on prem as well as in cloud like AWS, Azure along with Global Protect VPN Strong Working knowledge of Routing protocol like BGP, OSPF, EIGRP, VRF and Switching technologies like LACP, STP, Trucking, VPC, dot1x Working knowledge on Cisco SDWAN Good knowledge of Cisco ISE, Posturing and Meraki Wireless Good Knowledge of Cisco Umbrella Good Understanding of Cloud (Azure, AWS) networking Work with Security team to fix vulnerabilities identified in network devices. Facilitate investigation of complex technical issues. Identify and escalate issues and work with vendors till issue closure, provide RCA. Monitor instructions received or sent via internal monitoring system. Perform health checks, system connectivity, consistency, and data integrity. Understanding of Datacenter architecture, Network links LAN/WAN, routers, switches & interfaces Virtualization, Windows & Storage. Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of NOC. Good Experience of ITIL Processes i.e. Incident/Problem/Change/Event Management Advanced proficiency with MS Office Tools, Visio, Service Now, Reporting Good communication & interpersonal skills. Standout Colleague & self-motivating. Skill Set Tools: Palo Alto, Cisco routing & switching, F5 Load balancers, Avaya, SolarWinds, CA APM, Splunk, ExtraHop, Nagios, Basic OS understanding. PREFERRED QUALIFICATIONS EDUCATION: Bachelors FIELD OF STUDY: Computers, IT EXPERIENCE: 5+ Years CERTIFICATION(S): CCNA, CCNP, Palo Alto Certified, ITIL. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Expert level experience of Palo Alto Firewall installation & management. Monitoring tools experience like Datadog, Thousand Eye, Cacti, Solarwinds, Splunk, Extrahop, Nagios. Working experience of Cloud networking services i.e. AWS, Azure Good background in IT Infrastructure & Datacenter Services with an emphasis on networking & downtime analysis. Automation & scripting experience. A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency. Responsibilities A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency. Position Status Full time
Posted 1 week ago
2.0 - 7.0 years
18 - 20 Lacs
Chennai
Work from Office
Scope: People management for small to medium size teams of 15-20 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale. Job description: Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency. You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practices. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon s hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. You assign appropriate challenging work to employees to develop & prepare them for larger roles. You are able to create and implement performance improvement plans for your team members. With top performers, you are able to identify and work with them for talent development. Manage a Team of 15+ and will be responsible for team output and working with stakeholders in ensuring a seamless delivery Work with the team in setting up goals and tracking their performance periodically and set remediation as necessary. Assess risks that may impede the team or deliverables; plan and work with leadership on mitigations 2+ years of team management experience Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc. Experience using data to influence business decisions Experience an operations, project or program Manager directly managing and developing front-line managers Experience in quality assurance/testing/mobile industry/internet of things (IoT) Experience managing project delivery
Posted 1 week ago
7.0 - 12.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Job Description: The Impact You ll Make in this Role As an Oracle and Open Source DBA Senior Engineer , you will play a critical role in managing, modernizing, and optimizing enterprise database environments. This position offers the opportunity to collaborate with a global team of diverse professionals and contribute to transforming 3M s data platform infrastructure. You will be responsible for the daily administration of Oracle, RDS/Aurora MySQL, and RDS/Aurora PostgreSQL databases, ensuring high performance, availability, and compliance. Your Key Responsibilities Will Include: Supporting and modernizing enterprise database environments, with a focus on Oracle, PostgreSQL, and MySQL. Developing and maintaining automation tools for database support and lifecycle management. Implementing and maintaining high availability and disaster recovery strategies for on-premises and cloud databases. Installing and administering database server environments; ensuring successful and available backups. Participating in Agile Scrum ceremonies and cross-functional projects. Ensuring database environments comply with internal and regulatory controls. Contributing to the strategic roadmap for future database technologies and cloud-native DB adoption. Maintaining health and compliance of AWS RDS/Aurora environments, including patching and upgrades. Collaborating on clustering, replication, and high-availability configurations. Supporting daily operations and planned initiatives within the database team. Fulfilling audit, DR compliance, and other regulatory commitments. Basic Qualifications: To be successful in this role, you must have: A bachelor s degree or higher from an accredited institution. Minimum 7 years of overall IT experience. At least 6 years of hands-on experience with Oracle, MySQL, and PostgreSQL database administration. 4+ years of experience in cloud environments (preferably AWS; Azure is a plus). Experience with database migrations to cloud , including transitioning from traditional RDBMS to open-source platforms. Expertise in AWS RDS/Aurora High Availability and Cluster configurations. Proficiency in SQL performance tuning and optimization. Strong experience in backup and restore operations , both on-prem and cloud. Demonstrated experience in DR strategy planning and execution . Willingness to participate in an on-call rotation , including weekends and holidays. Preferred Qualifications: Experience managing databases in Agile project environments . Background in Oracle patching, cloning, and upgrade activities . Prior exposure to large-scale enterprise systems and customer-facing applications. Advanced skills in SQL, PL/SQL , and managing DB objects (procedures, views, indexes, etc.). Excellent documentation , troubleshooting, and communication skills. Proficiency in scripting languages like Shell, PowerShell, or Python. Experience with Oracle ERP database environments . Hands-on expertise in AWS DB solutions and familiarity with Azure DB services . Knowledge of infrastructure as code tools like Ansible, CloudFormation, GitHub, or Lambda . Exposure to cross-functional IT areas , including InfoSec, networking, and OS-level support (Linux/Windows). Familiarity with encryption technologies and database protection practices . Experience with backup solutions like Commvault, AWS Backup, and Snapshots. Working knowledge of PGAdmin, MySQL Workbench , and similar DB tools. Flexibility to work rotational shifts and provide weekend support when required.
Posted 1 week ago
3.0 - 8.0 years
10 - 11 Lacs
Pune
Work from Office
Join us as a Migration Services Principle Engineer, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Migration Services Principle Engineer you should have experience with: Bachelor s degree in Computer Science, Engineering, or a related field. Rich years of experience in IT architecture or engineering, with at least 3 years in cloud or application migration. Deep expertise in cloud platforms (AWS, Azure, GCP) and hybrid architectures. Strong understanding of database technologies (e.g., SQL Server, PostgreSQL, Oracle) and OS-level migrations (Linux, Windows). Familiarity with automation tools like Terraform, Ansible, and CI/CD pipelines. Some other highly valued skills may include: Certifications such as AWS/Azure Solutions Architect, TOGAF, or Kubernetes. Experience with AI/ML-driven migration tools and observability platforms. Strong stakeholder management and communication skills. Ability to lead discovery assessments and risk mitigation planning. Exposure to AMaaS, DMS, and tooling frameworks used in migration factories. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To drive technical excellence and innovation by leading the design and implementation of robust software solutions, providing mentorship to engineering teams, fostering cross-functional collaboration, and contributing to strategic planning to ensure the delivery of high-quality solutions aligned with business objectives. Accountabilities Provision of guidance and expertise to engineering teams to ensure alignment with best practices and foster a culture of technical excellence. Contribution to strategic planning by aligning technical decisions with business goals, anticipating future technology trends, and providing insights to optimize product roadmaps. Design and implementation of complex, scalable, and maintainable software solutions, considering long-term viability and business objectives. Mentoring and coaching to junior and mid-level engineers to foster professional growth and knowledge sharing, elevating the overall skillset and capabilities of the organization. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Innovation within the organization by identifying and incorporating new technologies, methodologies, and industry practices into the engineering process. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.
Posted 1 week ago
1.0 - 2.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Experience: 1 - 2 years in Storage Job Type: Full-time Role: Storage Technical Support Engineer Employment Type: Full Time, Permanent Role Category: Storage / Hardware. Key Skills: Storage Domain, Hardware, NAS, SAN, Storage, SystemAdministration, NetApp Performance Tuning, Storage Administration, Performance Monitoring, Disk fault, Experience in Backup technology, Experience in Windows Servers, VMware. Responsibilities and Duties: Extensive experience and in-depth knowledge of ONTAP 7-mode and C- Mode iSCSI/NFS/CIFS/SAN technologies Snapmirror, Snap Vault NetApp FAS series (7& C Mode) and E series advanced concepts of Data ONTAP Strong knowledge of Clustering and High Availability Expertise in Configuring and troubleshooting snap mirrors, snap vault In-depth knowledge of troubleshooting CIFS and NFS share/ access issues Experience in SAN storage provisioning, LUN masking and zoning all other daily operational tasks on storage are mandatory along with experience on Storage capacity planning, performance analysis, monitoring, and reporting. Design and implement NetApp storage systems, including installation, configuration, software upgrades, and storage provisioning. Upgrades, and maintenance of switches. Create and maintain systemscripts and programs to support the operations of the storage systems. Experience in SAN storage provisioning, LUN masking and zoning all other daily operational tasks on storage are mandatory along with experience on Storage capacity planning, performance analysis, monitoring, and reporting. Experience in ServiceNow ticketing tools Diagnose and troubleshoot NetApp storage software issues Reproduce issues by re-creating scenarios in a lab environment Diagnose and troubleshoot TCP/IP networking issues Provide Technical Support 24x7 on-call /email/ chat support A successful candidate will have a strong aptitude for learning new technologies and understanding how to utilize them for creatively solving problems with at least two years of relevant technical experience. He also possessesstrong customerservice skills and solid written and verbal communication skills. Required Experience and Qualifications: Bachelors Degree in IT, Computer Science, or other related fields. Strong communication and interpersonal skills.
Posted 1 week ago
2.0 - 7.0 years
17 - 18 Lacs
Kolkata
Work from Office
Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for a Developer 2 What you will be doing The Developer is responsible for owning stability, performance, and security at the core of our products through applying principles of software engineering to the design development maintenance testing and evaluation of the software. The Developer ensures timely delivery of high-quality software within the release timelines and guidelines. Develop complex code based on functional specifications, complete logic and algorithm design in alignment with established standards Lead incident investigations, root cause analysis, and permanent fixes for critical software issues Identify and remediate vulnerabilities; participate in threat modeling, SAST/DAST reviews, and secure coding practices Partner with accessibility experts to ensure software meets WCAG standards Translate and analyze software requirements into design specifications and ensure adherence to requirements Perform complex peer code review and analysis; provide insight on broader impact of software changes Incorporate the business value and identify the broader impact to the software; influence and provide technical guidance to other team members Test code to verify it meets the technical specifications and is working as intended before submitting to code review Create and apply automated tests and test principles to software changes including (but not limited to) unit tests Influence and lead on standards and processes of team and events including planning work estimation solution demos reviews and implementation design of code discussions Contribute to the implementation of a delivery pipeline including test automation security and performance Understand business application and coding tasks to make recommendations for internal process improvements and product documentation Research complex escalations for production issues or software code issues to ensure the stability of the application Implement development standards to ensure compliance with product and industry practices and regulations Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland s Information Systems Security Policy. What will make you successful Bachelors degree in Computer Science or related field and relevant work experience of 2+ years. Experience with data structures, algorithms, and software design Programming Language: C#, JavaScript, TypeScript Framework: ASP .NET, WPF and Angular Development experience with Databases like MS SQL Server and/or Oracle REST/SOAP API development Version control tools like Bitbucket, Git and/or TFS Knowledge with Azure DevOps, CI/CD pipeline, Jenkins Experience working in Windows/Linux development environment, working with open source tools/platforms Experience with build environments and delivery pipelines Experience with test automation and continuous integration tools Knowledge of software application testing tools, methodologies, and process framework Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Good collaboration skills, applied successfully within team as well as with other areas Good critical thinking and problem solving skills Self-motivated with the ability to manage projects to completion with oversight Ability to work independently and in a team environment Good attention to detail Driven to learn and stay current professionally Passionate, competitive and intellectually curious Sharp, fast learner with technology curiosity and aptitude Ability to provide technical and constructive feedback to team members Up to 10% travel time required Hyland s Offering We re proud of our culture and take employee engagement seriously. By listening to employees feedback, we re able to provide meaningful benefits and programs to our workforce. Learning & Development - development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees R&D focus cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow Work-life balance culture flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being - private medical healthcare, life insurance, gym reimbursement. Community Engagement Volunteer time off (12h/year) Niceties & Events quarterly profit sharing, culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts. If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants
Posted 1 week ago
3.0 - 8.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Microsoft Intune Engineer A fast-growing player in the Enterprise IT Infrastructure & Managed Services sector, we specialise in secure modern-workplace and endpoint-management solutions for global enterprises across healthcare, finance, and manufacturing. From our India delivery hub, we architect and operate Microsoft cloud endpoint environments that enable zero-touch device provisioning, continuous compliance, and superior user experience. Role & Responsibilities Design, deploy, and administer Microsoft Intune/Endpoint Manager for large fleets of Windows, iOS, and Android devices. Implement Windows Autopilot, co-management, and zero-trust Conditional Access policies to streamline onboarding and fortify security. Create and maintain compliance, configuration, and application deployment profiles, automating tasks through advanced PowerShell scripting. Monitor device health, patch status, and MDM/MAM alerts, troubleshooting issues to restore service within SLAs. Collaborate with Security, Network, and Service Desk teams to integrate Azure AD, Defender for Endpoint, and third-party security tools. Document architectures, runbooks, and best practices while mentoring junior engineers on Intune and modern management concepts. Skills & Qualifications Must-Have 3+ years hands-on with Microsoft Intune/Endpoint Manager and Azure AD. Proficiency in PowerShell scripting for automation, reporting, and bulk operations. Solid knowledge of MDM/MAM, device compliance, conditional access, and security baselines. Preferred Experience with Windows Autopilot, Co-management (SCCM + Intune), and GPO migration. Exposure to Defender for Endpoint, Microsoft Graph API, and REST-based integrations. Relevant certifications (MD-102, AZ-104, or equivalent). Benefits & Culture Highlights Work on high-impact enterprise rollouts using the latest Microsoft cloud technologies. Hybrid learning environment with sponsored certifications and lab sandboxes. Inclusive, engineer-led culture that values innovation, mentorship, and work-life balance.
Posted 1 week ago
8.0 - 13.0 years
15 - 19 Lacs
Hyderabad
Work from Office
About the Opportunity Operating in the enterprise IT services and cloud security sector, GiGa-Ops Global Solutions helps Fortune 500 clients modernise endpoint management, harden workplace security, and streamline compliance across diverse device fleets. Leveraging deep expertise in Microsoft cloud technologies, we deliver scalable, policy-driven solutions that cut risk and boost user productivity. Role and Responsibilities Architect and own end-to-end Microsoft Intune deployments, covering enrolment, policy creation, and lifecycle management for Windows, Android, and iOS devices. Design Zero Trust aligned configuration baselines, compliance policies, and conditional access in partnership with Azure AD engineers. Lead migration of on-prem SCCM or third-party MDM workloads into cloud-native Intune while maintaining minimal downtime. Create reusable PowerShell modules and JSON templates to automate policy rollout, reporting, and remediation. Serve as technical advisor to C-level stakeholders, translating business requirements into secure, scalable endpoint architectures. Mentor support teams, define best-practice runbooks, and drive continuous improvement through health checks and analytics. Skills and Qualifications Must-Have 8+ years in enterprise endpoint or mobility management with at least 3 years deep focus on Microsoft Intune. Hands-on expertise with Azure AD, Conditional Access, compliance and configuration profiles, Windows Autopilot, and co-management. Proficiency scripting in PowerShell and using Graph API for automation and reporting. Proven experience driving large-scale SCCM to Intune migrations or greenfield Intune rollouts. Strong understanding of security frameworks such as CIS Benchmarks and Zero Trust principles. Excellent client-facing communication and documentation skills. Preferred Certifications such as Microsoft 365 Certified Endpoint Administrator Associate, or SC-300. Knowledge of Defender for Endpoint, Microsoft Purview, and compliance center tooling. Familiarity with macOS management via Intune and JAMF crossover. Benefits and Culture Highlights Work on flagship global transformation programs with the latest Microsoft security stack. Collaborative, engineering-first culture that rewards innovation and continuous learning. Competitive salary, certification sponsorship, and rapid career acceleration opportunities. Location : On-site, India
Posted 1 week ago
3.0 - 5.0 years
15 - 17 Lacs
Bengaluru
Work from Office
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Summary & Role Information: Support Engineer is accountable for troubleshooting & driving the resolution of product issues while engaging with all levels in the Support & Operations teams and ensuring consistent and up-to-date communication with customers Roles & Responsibilities Engage with customer on phone/real time interaction to assess the business impact of an issue. Analyze configurations, application and system log files to determine the cause of issue. Work closely with peers globally to ensure issue resolution in line with SLAs. Maintain accountability for an issue until the same is resolved. Provide quick solution for already known & documented issues. Logically work through problems to determine their cause and how they can be resolved. Report errors/bugs to Development. Provide consulting for customers on procedural issues and queries. Share knowledge & best practices with the team. Delivery of valuable content for Product Support Knowledge Base. Contribute to Technical Knowledge Database. Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe. Participate in weekend support coverage as per roster planned globally. Continually develop expertise on new releases and product as demanded by business environment. Driving critical customer escalations from the core topic Experience (Role Requirements): Preferred skills Total experience of 3-5 years out of which, at least 2 years experience of directly related working on SuccessFactors LMS should be there or equivalent products in HCM- Human Capital Management Working knowledge of XML, Java, J2EE, HTML. Working knowledge/hands-on experience on single sign on and SFTP concepts Awareness about cloud system architecture and SaaS environment Very good understanding of RDBMS database concepts, SQL. Familiarity with operating system, networking concepts. Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset. Good understanding of standard business processes & scenarios. Working knowledge of Unix/Windows, Web application servers. Strong customer focus. High attention to detail in identifying root-cause. Ability to understand customer s business process and able to use that knowledge to anticipate best mode of resolution. Strong analytical & logical skills. Strong problem resolution, analysis and documentation skills. Strong team player; enjoys working with international teams. Outstanding ability to manage & prioritize own workload/tasks. Excellent communication, collaboration skills. Ability to work with high sense of urgency and willingness to commit the additional time and effort on high impact issues. Experience with online communications. Excellent English communication - writing and speaking skills. Working knowledge of Service Management ticketing systems Customer facing or implementation experience in SuccessFactors suit would be an added advantage. Work Experience: 3+ years of experience in customer facing engagements Education: Engineering degree or MSc / bachelor s degree in any discipline complemented by equivalent work experience About the team SAP Cloud Product Support Team high end Product Support for customers of various Products in Cloud portfolio of SAP, namely: SuccessFactors LMS SuccessFactors BizX Foundations With 6 locations across the world, SAP CS Delivery has a high performing team of Support Engineers, whose mission is Beautiful Products deserve Beautiful Support . By providing end-to-end support and services for all SAP s OnDemand solutions, SAP Cloud Product Support contributes significantly to the success of Cloud Business of SAP. Within our team, we practice a trust-based working model. Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 425924 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 425924 Posted Date: May 29, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%
Posted 1 week ago
4.0 - 7.0 years
5 - 9 Lacs
Chennai
Work from Office
Agency : Havas Creative Job Description : The Software Engineer is responsible for analyzing, maintaining, and developing business systems for both new and existing systems used to support Havas Edge business objectives and goals. Your time will be spent working on maintenance tasks as well as new development projects that are delivered by the ERP Systems team. You will work alongside other engineers and developers and will report to the Software Engineering Manager. Technology includes C#, Blazor, MS-SQL / T-SQL, .NET Framework 4.X, .NET Remoting, SSIS, MS Unit testing. Development Tools: Visual Studio 2019, DevExpress controls, Active Reports (GrapeCity) Analyze, maintain, and develop business systems; including migrating new and existing related systems used to support business goals Contribute to the creation of scalable and highly available internal business applications Design and develop high-volume, high-performance, high-availability, concurrent applications using proven Microsoft Frameworks and technologies Effectively communicate within and outside the team Bring new technical ideas, in keeping with the latest industry trends, to fruition by prototyping and then incorporating into the Platform Participate in all required meetings, stand-ups, and planning Position Requirements: Minimum 4 to 7 years experience working with C# / .NET 4.X and SQL Server You are experienced and knowledgeable in all phases of the software development cycle: requirements analysis, functional design, technical design, implementation, documentation, software QA, maintenance, and support You can write clean, simple, efficient, modular, maintainable, and well-documented code that meets the requirements and the design of the solution You have a solid understanding of object-oriented programming You have a desire to contribute to an agile team that solves complex challenges and builds working software by participating in design and architectural discussions, proposing, and discussing solutions to systems and product changes that are directly related to the area of focus You can work collaboratively with QA professionals to encourage defect prevention over detection You can manage multiple projects simultaneously and have a proven track record of delivering large scale complex projects efficiently and on time You work well under pressure, while maintaining accuracy, strict confidentiality, and a professional demeanor You are approachable and can interact with people at all levels of the organization (internal and external stakeholders) and fostering strong cross-functional teamwork with other analysts and developers You have strong interpersonal communication skills, both written and verbal You are self-motivated and self-aware; inquisitive, proactive & strong initiative You have a high level of attention to detail and organization Intermediate knowledge around the following: MS-SQL / T-SQL WinForms (Windows Applications) Visual Studio 2019+ Team Foundation Server / GIT Internet Information Services Agile / Scrum - Kanban Preferred Education, Experience, and Skills: Bachelor s degree in computer science, Engineering, or related field of study Experience with Web and Digital marketing data You have working knowledge and an understanding of the media/digital media industry Knowledge and experience of the following preferred: DevExpress controls Blazor .NET Remoting SSIS ETL is huge plus Java DBA experience or knowledge of 3rd party controls Cloud Computing (AWS / Azure) Athena, S3, Hadoop and/or other big data technologies RESTful APIs Power BI Embedded #LI-PD1 Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual s ability to perform their job.
Posted 1 week ago
5.0 - 13.0 years
5 - 6 Lacs
Mumbai
Work from Office
Key Responsibilities: Proficient in Adobe InDesign , Illustrator , Photoshop , MS Word , and PowerPoint . Hands-on experience in the localization industry/projects is mandatory, including working with multilingual content in InDesign, MS Word, and performing QA checks. Familiarity with Acrobat Professional , PDF Remediation , and other tools such as Photoshop and Illustrator is preferred. Ability to deliver high-quality outputs within tight deadlines. Strong written and verbal communication skills. Capable of making sound decisions in critical situations with a high level of problem-solving ability. Preferred Candidate Profile: Proficient in working within Windows/Mac environments and well-versed in readying and writing email effectively. Strong understanding of healthcare DTP projects and the ability to format Large Print documents. Prior experience with tools like Citrix , VPN , or similar applications is an added advantage. Proven track record in Localization DTP , including formatting text, quality assurance checks, and delivering error-free outputs. Life at RWS At RWS, we re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world s top 100 brands, more than three-quarters of Fortune s 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right Partner , Pioneer , Progress and we ll Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Posted 1 week ago
2.0 - 5.0 years
3 - 6 Lacs
Mumbai
Work from Office
The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts. As a Support Engineer, you will engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools. Your responsibilities include diagnosing technical problems, resolving issues related to installations, upgrades, and configurations, and performing basic Progress DBA tasks under guidance. This position also involves documenting solutions and contributing to the organizations knowledge base to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Sr. Functional Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. Technical Support and Troubleshooting: Provide frontline technical support for QAD and Progress products, assisting with installations, configurations, upgrades, and troubleshooting. Diagnose and resolve basic technical issues, escalating complex cases to senior team members when required. Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization. Incident Handling: Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization. Resolve issues within defined Service Level Agreements (SLAs), escalating unresolved incidents appropriately. Proactively identify patterns in incidents to suggest preventive measures and reduce repeat occurrences. Documentation and Knowledge Sharing: Maintain detailed and accurate documentation of troubleshooting steps, resolutions, and best practices for handled cases. Contribute to the organization s knowledge base by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. Customer Engagement and Communication: Communicate regularly with customers to provide updates on issue resolution progress and next steps. Explain technical concepts clearly and concisely to ensure understanding by both technical and non-technical stakeholders. Foster trust and transparency with customers by demonstrating a proactive approach to addressing their concerns. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as R&D and Product Management, to address escalated issues. Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Shift Coverage and Flexibility: Participate in shift rotations, weekend shifts, and on-call schedules to provide uninterrupted global support. Adapt to varying scheduling requirements to ensure timely assistance for customers across different time zones. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 2+ years of relevant experience in supporting enterprise products, focusing on troubleshooting and resolving customer-reported issues. Strong problem-solving skills and a proven ability to manage high-priority cases in a fast-paced, customer-centric environment. Hands-on experience in ERP support is highly preferred, including: Installing, upgrading, and configuring ERP products like QAD, SAP, Oracle ERP, or Dynamics 365. Basic troubleshooting and resolving system-level issues related to performance and configuration. Progress DBA knowledge (e.g., backups, monitoring) is advantageous but not mandatory. Technical Skills Familiarity with debugging and troubleshooting in Unix/Linux and Windows environments. Basic knowledge of scripting (e.g., Shell) and SQL for issue diagnosis and resolution. Understanding of database management principles and system configurations. Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service.
Posted 1 week ago
1.0 - 4.0 years
2 - 5 Lacs
Pune
Work from Office
Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Description: We are looking for a skilled IT Field Support Specialist to provide exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client. How You Will Make an Impact: Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone. Schedule and communicate travel to regional offices to provide in-person support on a regular basis. Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems. Educate users on basic functions and new technologies that will help streamline their workflow. Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network. Supports users on applications and tools within the environment including; Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc), Mac and Windows OS. Provide walkup/desktop support during normal business hours, Monday - Friday from 8 am to 5 pm. Maintain local inventory to ensure replacement equipment is always on hand. Support IT Escalations impacting the site. Conference room support and maintenance. Coordinate closely with the Office Manager to determine when issues arise how best to resolve them and with which team/course of action. Support Local Wallboard maintenance. What You Will Need to Succeed: Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina. Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment. Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes. Ability to follow proper escalation paths. Inviting personality, friendly, and sociable. Ability to take notes and record all interactions and steps taken with the users. Ability to keep work area clean and organized. Working knowledge of Active Directory and basic AD administration.
Posted 1 week ago
7.0 - 10.0 years
45 - 55 Lacs
Bengaluru
Work from Office
Software Development Engineer in Test Help Build the Next Generation of Cloud-Scalable AI-Based Security Products Have a passion for software security? Excel at implementing public cloud at scale? Desire to apply Machine Learning to solve complex problems? This may well be the role for you. Our Communication and Collaboration Security products are cutting edge solutions that empower Mimecast customers to Work Protected at tremendous scale. Why Join Our Team? Join us for the opportunity, stay and thrive because of the culture and community. Mimecasters take pride in building high performing teams that embody the Mimecast Way, a code of values that guide how we operate and enable our collective success. In my 30 years of high tech, this is the most positive and constructive culture I ve ever experienced. - Larry V, Senior Director of Quality Engineering What You ll Do As an SDET within the Communication and Collaboration Security team, you ll play an integral part of ensuring our code, tools, and deployments are consistent and high quality and continually optimized. Your responsibilities will include: Contribute to planning, estimation, and refinement of stories, epics, and design changes as part of an Agile Scrum team Build out test plans to cover new areas of functionality, ensuring all necessary testing is performed Refine acceptance criteria into testable units and convert those into automated tests that execute efficiently and reliably Integrate automated tests with CI/CD pipelines and ensure successful automation as part of our standard build process Occasional manual testing when automation is not an option Report, reproduce, and help development resolve defects, emphasis on troubleshooting, root cause analysis, and prevention of similar issues in the future Pushing for continual improvement in everything we do What You ll Bring Domain experience in Quality Engineering, especially automated testing Experience test planning and breaking down stories/requirements into testable units Full-stack experience in automated testing, validating both front-end and back-end interfaces, including RESTful API endpoints and web-based user interfaces Solid object-oriented programming skills and experience automating in Java, Javascript, or similar Familiarity working with databases and an ability to incorporate database-side validation into automated tests Experience with CI/CD pipelines, especially using Jenkins Some working knowledge of Microsoft Exchange, Microsoft 365, Azure Active Directory, and Windows Server Some experience/familiarity with performance/scalability testing Experience/familiarity working with public cloud, especially AWS Bias for action and problem solving - eagerness to take initiative and make things happen What We Bring Join our Communication and Collaboration Security team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements. Mimecast is on a path of steady and healthy growth as a company, investing in people like you who bring the skills and expertise to raise our technical expertise, operational maturity, and customer success to the next level. Your contributions are important! Every voice and action matters. Mimecast offers formal and on-the-job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - opportunities to work with cross-functional teams to build your knowledge! Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person: Fosters a culture of collaboration, communication, performance, and learning Drives innovation and creativity within and between teams Introduces employees to priorities outside of their immediate realm Ensures important interpersonal relationships and connections with one another and our community! #LI-GK1 DEI Statement Cybersecurity is a community effort. That s why we re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they re a cybercriminal, of course. We re proud to be an Equal Opportunity and Affirmative Action Employer, and we d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Posted 1 week ago
1.0 - 3.0 years
2 - 5 Lacs
Hyderabad
Work from Office
We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Key Responsibilities: Responsibility Supporting Activities Desktop Endpoint Management Manage and support Windows 10/11 laptops, and Apple mobile devices using Microsoft Intune and Apple MDM solutions Desktop Endpoint Security Patching Coordinate and deploy monthly security patches and updates to all end-user devices, ensuring compliance with internal policies and industry standards Software Packaging & Deployment Package, test, and deploy software applications using Microsoft Intune and other deployment tools Collaboration Work closely with IT Security and Infrastructure teams to ensure secure and efficient endpoint operations Documentation Maintain accurate documentation of configurations, procedures, and known issues Compliance & Standards Ensure all activities adhere to company policies, security standards, and regulatory requirements Continuous Improvement Identify opportunities for automation and process improvement in endpoint management and support Major Incident Management Working with Service Management, document major incidents through to resolution Problem Management Working with Service Management, document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills): Strong experience with Windows 10/11 administration and troubleshooting Proficiency in Microsoft Intune for device management, compliance policies, and application deployment Experience with Apple mobile device management (MDM) solutions Familiarity with software packaging tools and scripting (e.g., PowerShell) Understanding of endpoint security practices and patch management Knowledge of ITIL processes (Incident, Problem, Change Management) Excellent communication and documentation skills Ability to work independently and manage multiple priorities Behaviour Competencies: Accountability Adaptability Customer Focus Analytical Thinking Results Orientation Time Management Problem Solving Collaboration Experience, Education, and Certifications Proven experience in a Desktop Engineer or similar role supporting global environments Hands-on experience with Microsoft Intune and Apple MDM Experience with software packaging and deployment Bachelors degree in IT or related field (or equivalent experience) Microsoft certifications (e.g., MD-102) preferred ITIL Foundation certification preferred Fluent in English Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 1 week ago
0 years
0 Lacs
Nungambakkam, Chennai, Tamil Nadu
On-site
Graphic Designer- Immediate Joiner Intern period - Minimum 3 Month to 6 Months Job Description: We are seeking a proactive and tech-savvy IT Intern to support the IT department in maintaining hardware, software, and other systems. The intern will gain hands-on experience in troubleshooting, network support, and IT operations. Responsibilities: As an IT Intern, you will work closely with the IT team to support daily technical operations and contribute to maintaining a smooth and secure IT infrastructure. Your responsibilities will include: Providing first-level technical support to employees for hardware, software, and network-related issues. Assisting in the installation, configuration, and maintenance of computer systems, printers, and other IT equipment. Supporting routine system and software updates, including patch installations and troubleshooting application issues. Helping manage IT inventory by tracking and documenting hardware assets and ensuring accurate records. Participating in the setup of user accounts, email IDs, and access permissions for new employees. Assisting with basic network monitoring and reporting issues to senior IT staff for resolution. Supporting data backup, antivirus checks, and system security protocols to ensure IT compliance. Preparing and updating IT documentation such as user manuals, SOPs, and issue tracking logs. Learning and assisting with ERP or internal system troubleshooting under the supervision of IT leads. Collaborating with cross-functional teams during system upgrades, migrations, or maintenance activities Skills & Qualifications Pursuing or recently completed a Bachelor’s in IT / Computer Science / Engineering or a related field Basic knowledge of Windows, MS Office, and Networking concepts Familiarity with system setup, troubleshooting, or IT ticketing tools (preferred) Good communication and problem-solving skills Willingness to learn and adapt to a fast-paced environment Currently pursuing or recently completed a degree in Graphic Design, Visual Arts, or a related field. Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign). Strong understanding of design principles, typography, and color theory. Excellent attention to detail and organizational skills. Ability to work both independently and collaboratively in a team environment. Effective communication skills and openness to constructive feedback. Speak with the employer* +91 9566269922 Job Type: Internship Pay: From ₹3,500.00 per month Shift: Day shift Education: Bachelor's (Preferred) Work Location: In person
Posted 1 week ago
1.0 - 4.0 years
1 - 0 Lacs
Chennai, Tamil Nadu
On-site
Role - IT Support Technician Job Description: We are actively looking for IT Support Technician(Non technical), to support our Corporate office in the areas of Hardware, Software and Networking - Install, Configure, Support and Maintenance. Responsibilities: Candidates should be good hands on experience in the followings: Windows Installation (OS Install) Outlook Configuration along with New mail Creation CCTV Check and Configuration - Hardware level Placing Network Cable and Crimping of LAN Cables Laptop, Desktop, Printer and Other Peripheral devices Troubleshooting and Configuration using USB as well Network Certifications/ Course Completion in Office 365 Admin, FortiGate Firewall, CCNA/CCNP is added advantage Qualifications: Experience : 1 to 4 years of related experience Graduation : Diploma/U.G/P.G in related field/IT Location : Adambakkam, Chennai Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Paid sick time Provident Fund Shift: Day shift Fixed shift Morning shift Work Location: In person Application Deadline: 09/07/2025 Expected Start Date: 12/07/2025
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Greetings, We are Hiring for International Technical Support Executive for Gurgaon/Noida Job description Hiring for Leading ITES Companies In Gurgaon and Noida for Technical Support Salary - upto Rs 5 LPA (Hike based upon last drawn salary) Key Highlights: 1: Graduate with Fresher Can also apply 2: Experience- Minimum 1 yrs Exp technical support 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call Ayushi- 86022 79217 Khushi- 80851 24583 Aditi -8982689969 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING HR Team Eshu KVC Consultants LTD
Posted 1 week ago
5.0 - 8.0 years
3 - 5 Lacs
Chennai
Work from Office
IP Networks/IP, DNS, DHCP,FTP,VPN, troubleshootingof wired & wireless config.IT Hardware&IT Peripherals such Printer,Storage,firewall, switches, router, cctv, bio-metric, ebpx & experience in DELL Server,Storage, Networking&Desktop support,Office 365 Required Candidate profile Strong Experience in Active Directory and Windows server environments Knowledge in Email client MS Outlook setup Preferably Male candidate & immediate joiner Good Communication&Interpersonal skills Perks and benefits As per Industry Standards
Posted 1 week ago
1.0 years
1 - 2 Lacs
Fort Kochi, Kerala
On-site
Job description · Provide technical support for both hardware and software issues our users encounter · Manage the configuration and operation of client-based computer operating systems · Monitor the system daily and respond immediately to security or usability concerns · Take care networking and troubleshoot issues in LAN systems. · Create and verify backups of data · Upgrade systems and processes as required for enhanced functionality and security issue resolution · Administrate infrastructure, including firewalls, databases, malware protection software and other processes · Install and test computer-related equipment Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Responsible for capacity, storage planning, and database performance Knowledge in handling Servers, NAS , EPABX, Printers and windows 2022 std& 2016 OS etc Knowledge in AD users configurations, domains etc Experience in hospitality domains is add on Required Candidate profile Candidates having relevant experience with a minimum of 1 Year can apply. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Education: Diploma (Required) Experience: total work: 1 year (Required)
Posted 1 week ago
8.0 years
0 Lacs
Chennai, Tamil Nadu
On-site
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Architects are the key link between Kyndryl and our clients. You’re in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You’ll be there from the start of a project — understanding what’s needed and figuring out the best technical solution. And you’ll be there at the finish, delivering the right product on time and within budget. As an Infrastructure Architect, you’ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you’re the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation. Roles and Responsibilities: Participate and lead architecture workshops, working directly with technical teams from AWS enterprise customers and partners to provide unique solutions to customers' individual needs for application deployment. Lead the builds of CloudFormation templates, Chef cookbooks, and scripts to automate and deploy AWS resources and configuration changes. Collaborate and help build utilities and tools for internal use that enable AWS Engineers to operate safely at high speed and wide scale. Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams. Assist customers in architecting advanced cloud-based solutions on AWS and help with designing migration strategies for existing workloads from data centers to the cloud. Ensure that industry best practices for security, data backup, and user management are enforced within architecture designs. Perform periodic architecture reviews and suggest further improvements to enhance application performance. Liaise technically between customers, Cloud Engineers, and vendor support teams. Conduct internal trainings for the internal support team on new cloud services and their use cases. Assist SMEs during critical incidents as required. Document customer environment architecture and maintain updated versions post periodic reviews. Document the technical framework and workflow of the architecture. At Kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know – and then some. You’ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You’ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You’ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients. Your future at Kyndryl This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8+ years experience as an AWS Architect Experience in a technical architect role using service and hosting solutions such as public cloud IaaS, PaaS platforms. Hands-on experience in cloud-native architecture design, implementation of distributed, fault-tolerant enterprise applications for Cloud. Hands-on experience with Terraform, Ansible, GitHub. Hands-on multi-tier architecting skills. Sound knowledge of Infrastructure design (Compute, Storage, Network). Good knowledge of cloud security practices. Linux & Windows Hands-on Expertise. Preferred Technical and Professional Experience AWS Solutions Architect – Associate / Professional Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 1 week ago
0 years
0 Lacs
Kollam, Kerala
On-site
The Amrita Vishwa Vidyapeetham, Amaravati Campus is inviting applications from qualified candidates for the post of a Lab Assistant. For details contact : [email protected] Job Title Lab Assistant Location Amaravati, Andhra Pradesh Qualification Any Degree related to computer science Job Description Candidate should have bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field. Skills Strong programming skills in languages such as Python, Java, C++, or scripting languages. Key Responsible Experience with operating systems (Windows, Linux, macOS) and software installation/configuration. Knowledge of networking basics and lab hardware management. Ability to troubleshoot technical problems effectively and efficiently. Good communication skills and ability to assist students and faculty. Strong organizational skills and attention to detail. Job Category Teaching Last date to apply July 31, 2025
Posted 1 week ago
5.0 years
2 - 3 Lacs
Chennai, Tamil Nadu
Remote
Job Title: IT Administrator Location: Nungambakkam Job Type: Full-Time | On-site | Monday to Saturday Role Overview: We are seeking a skilled and proactive IT Administrator to manage and maintain the school’s IT infrastructure, ensure smooth functioning of hardware, software, and network systems, and provide technical support to staff and departments. The candidate must be solution-oriented, disciplined, and familiar with academic environments. Key Responsibilities: Maintain and troubleshoot all IT systems, including computers, servers, networking equipment, and printers. Ensure data security, perform regular system backups, and manage antivirus and firewall configurations. Provide first-level technical support to teaching, admin, and office staff for hardware/software issues. Manage the school’s Wi-Fi, CCTV, biometric attendance systems, and PA systems. Install, configure, and update software, operating systems, and IT tools. Coordinate with external vendors for IT procurement, AMC, and service support. Maintain IT asset inventory and update IT documentation regularly. Assist in the setup and management of smart classrooms, projectors, and AV systems. Support school events with IT, sound, and presentation setups. Conduct periodic IT audits and report technical risks or gaps. Eligibility Criteria: Education: Diploma/Bachelor's Degree in Computer Science, IT, or related field. Experience: 2–5 years of IT system/network administration experience (preferably in an educational or institutional setting). Technical Skills Required: Hands-on experience with Windows OS, LAN/WAN networks, and routers/switches. Familiarity with school ERPs, biometric systems, CCTV monitoring tools. Knowledge of system backup, restoration, and data protection best practices. Strong troubleshooting and remote support skills. Working knowledge of hardware maintenance and networking basics. Soft Skills: Good communication and coordination skills Ability to manage time and handle pressure during IT downtime Customer-service oriented and proactive in resolving issues Team player with high integrity and responsibility Working Hours: 9:00 AM – 6:30 PM | Monday to Saturday (Occasional extended hours during school events or audits) Salary Range: ₹20,000 – ₹35,000 per month (Based on experience and technical proficiency) Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Application Question(s): How many years of experience do you have in IT support or system/network administration? Are you experienced in managing LAN/WAN networks, routers, and switches? Yes/ No How familiar are you with the setup and troubleshooting of: (Select all that apply) CCTV systems Biometric attendance systems Wi-Fi networks ERP/School management software Projectors / Smart classrooms Rate your proficiency with Microsoft Windows OS installation, formatting, and software setup: Beginner Intermediate Advanced Are you familiar with antivirus, backup systems, and basic IT security protocols? Yes/No Work Location: In person
Posted 1 week ago
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