4258 Windows Jobs - Page 42

Req ID: 319323 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Analyst to join our team in Bangalore, Karn taka (IN-KA), India (IN). Roles and Responsibilities: Scheduling and Dispatching: Create daily schedules for technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task Communication: Maintain constant communication with field staff, and service teams Technical: Act as an escalation point of contact for Onsite Technicians and guide to resolution on complex issues in End User Support. Relay real-time information, instructions, and updates to ensure smooth operations Customer Service: Handle customer inquiries, requests, and complaints related to delivery of services. Provide customers with accurate information about resolution times and updates and engage the right personnel to ensure resolution Documentation and Record-Keeping: Maintain & Update ITSM Records in a timely manner. Verify and record completed tasks and service reports Emergency Response: Provide contingency support to help resolve issues on priority. Coordinate emergency responses to address unexpected situations Quality Assurance: Ensure that services meet quality and ITIL standards. To ensure that contractual metrices like SLAs and KPIs are met, review IT contractual service catalogues to ensure that services are delivered in line with scope Escalation Management: Assists in escalation management of issues raised in the field. Requirements: 4-6 years of experience in EUC Support on Windows, Office & Desktop \ Laptop Hardware Experience in ITIL Process Based Environment Hands-on experience with ITSM Tools like Service Now, Remedy etc Has supported a team delivering IT Services in remote operations Excellent written & spoken English skills Exposure to Vendor Management and Infrastructure Change Requests is an added plus Required to work in 24X7 Shift Based Environment

Develop an infrastructure to enable firmware development, build, test and release Seamless integration of different tools used within the firmware development flow Automation to be provided for easy migration to the flow Requirements: Hands-on experience in software development using Python, including unit testing methodology Experience in building, testing, troubleshooting and monitoring applications Expertise in SCM tools like Git/Gitlab/Bitbucket/Github, Expertise with automation tools like Gitlab CI, Jenkins, Expertise in building, and using containers (Docker/Podman) Hands-on experience with Linux (Debian/Redhat - experience with bash) and Windows Platforms Working knowledge of at least one of the build system (CMake, GNU Make, Scons) and testing frameworks (Unity, gtest, CTest) Know-how of firmware and embedded software development life-cycle would be preferred Exposure and working knowledge of Agile Software Development Methodology Understanding of FOSS scanning, open-source components, and software licenses would be an added advantage. (Ex: Blackduck) Jenkins, Firmware Devops, Python, Gitlab

Req ID: 330336 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Senior Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN). Solarwinds Network Performance Monitoring system, Log and Event Monitor (LEM), Network Configuration Manager, Patch Manager, NetFlow Analyzer, Server and Application Manager, and DamewareOnboarding new systems, locations, customers, system tuning, patching and updatingTuning existing monitors and alerting processes General networking administration in Windows server administration and oversight Extensive experience with the overall Orion/Solarwinds platform Meticulous and careful in the work and self-motivated, taking ownership of projectsPatience to adhere to best practices including maintenance windows and change control procedures Ensure issue resolution is communicated and expectations are set and met in a timely and effective manner 5+ years of experience as a Solarwinds Administrator/Expert Degree in Computer Science from an accredited institution or equivalent experience preferred Professional certifications desirable.

Req ID: 324375 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Intelligence Senior Analyst to join our team in hyderabad, Telangana (IN-TG), India (IN). Working with SAP BOBJ Servers 5 + years. Business Objects Suite of Products in entire spectrum of sizing, Installation, Content management, Security configuration, Administration, Troubleshooting, Design and Development on premises, Hybrid, Cloud environments in windows and Linux/Unix platforms including development. Good knowledge on Business Objects XI 3.1 & 4.1, SQL server, Teradata,DB2 Expertise in migration of SAP BO between Cross platform between windows to Linux and version 3.x to 4.x. Have practiced SAP HANA modeling, SAP BODS and SAP Dash Board Design tool, Lumira. Extensive experience in the IT industry and specialize in developing ITSM Operational reports using SAP BO 3.1/4.x Web intelligence, Crystal reports and working on Universe Design (IDT) to Design develop and maintain universes. Good Trouble-shooting experience -environment issues to channel technical issues into various components within BO (Web, SDK, etc.) Have good experience on being able to trace issues using troubleshooting tools & also able to fix/repair them as per vendor recommendations Work closely with SAP Support to segregate issues in right buckets & co-ordinate patches into the environment Understand the business requirements. Interact with Architect to provide solutions. guide Bo team for critical areas. mentor them to grow to next level 1.Worked on BO Server and client Installations and Configarations 2.User Access and Security setup. 3.Worked on IDT and UDT Universes 4.Server maintanance and backups. 5.Migration of Objects between different environments. #LI-INPAS

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a BPO HC & Insurance Operations Senior Representative to join our team in "Chennai or Coimbatore " Positions General Duties and Tasks Required. In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.

In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims. Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.

Roles and Responsibilities: End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands. Addressing user tickets regarding hardware, software and networking Walking customers through installing applications and computer peripherals Asking targeted questions to diagnose problems Requirements: 1- 3 years of experience in Desktop and Laptop support. Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals

Roles and Responsibilities: End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands. Addressing user tickets regarding hardware, software and networking Walking customers through installing applications and computer peripherals Asking targeted questions to diagnose problems Requirements: 1- 3 years of experience in Desktop and Laptop support. Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals

About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 1 to 2 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage

Roles & Responsibilities Attend calls assigned by Service Desk. Ensure calls are resolved within SLA Experience in assemble and de-assemble Desktop and Laptop computer hardware. Experience of various application installation and basic troubleshooting. Printer troubleshooting, toner replacement. Incident and Change Request support to users. Experienced to communicate and manage vendor support. Willing to extend standard working hours whenever applicable to ensure IT services are up and running. Skillset Required Minimum 2 years experience Troubleshoot desktop and laptop hardware. Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration. Working experience in MS Excel and PowerPoint. Education (Essential)- Technical graduate / Technical Diploma Experience-1-3 Years Support-India Shift Timings (24*6) /Australian and New Zealand)-18*6 Language Requirements (Primary/Secondary)-English, Hindi Shift Timings (24*6) /Australian and New Zealand)-24*7 Language Requirements (Primary/Secondary)-English, Hindi

About this opportunity: As an Solution Integrator at Ericsson, you will play a key role in ensuring the stability, performance, and reliability of critical applications. You will support a variety of systems, drive root cause analysis, and collaborate across teams to enhance service delivery in a fast-paced telecom environment. What You Will Do Provide L2/L3 application support by managing incidents, service requests, and operational tasks. Perform root cause analysis and troubleshooting to resolve application and system issues effectively. Execute operational acceptance testing (OAT) to ensure systems meet performance and stability standards. Manage application operations across platforms including Windows, Linux, iOS, and Android. Work with various databases and tools, ensuring seamless application performance and monitoring. Utilize your expertise in Kubernetes and the ELK stack to improve application deployment and observability. Communicate clearly in written and spoken English to collaborate with internal teams and external stakeholders. Apply your telecom domain knowledge, particularly in RAN (Radio Access Network) and Core Network, to support Ericsson s technology landscape. Engage with cloud platforms such as Microsoft Azure and AWS; prior experience is a plus. What You Bring Bachelor s degree in Computer Science, Information Technology, or a related field. 2-4 years of hands-on experience in application support, troubleshooting, and operational maintenance. Strong working knowledge of Kubernetes and ELK stack (Elasticsearch, Logstash, Kibana). Experience with cloud platforms like MS Azure and Amazon AWS. Solid understanding of telecom systems, especially in RAN and Core Network domains. Familiarity with ITIL frameworks; ITIL certification is preferred. Exposure to MongoDB Atlas or similar NoSQL databases is desirable. Proficiency in scripting or coding is an added advantage. Primary country and city: India (IN) || Bangalore Req ID: 769313

Req ID: 307122 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop support -Windows operating system to join our team in Sanand Ahmedabad, Gujar t (IN-GJ), India (IN). Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. May respond to calls after normal business hours per leader instructions. Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers. Identifies potential issues that could adversely impact end user experience and takes corrective action.

Positions General Duties and Tasks: Process Insurance Claims timely and qualitatively Meet & Exceed Production, Productivity and Quality goals Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing Be a team player and work seamlessly with other team members on meeting customer goals Requirements for this role include: Both Under Graduates and Post Graduates can apply. Excellent communication (verbal and written) and customer service skills. Able to work independently; strong analytic skills. Detail-oriented; ability to organize and multi-task. Ability to make decisions. Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications. Demonstrate strong reading comprehension and writing skills. Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills. Ability to work in a team environment. Handling different Reports - IGO/NIGO and Production/Quality. To be in a position to handle training for new hires Work together with the team to come up with process improvements Strictly monitor the performance of all team members and ensure to report in case of any defaulters. Encourage the team to exceed their assigned targets. **Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. Requirements for this role include: Candidate should be flexible & support team during crisis period Should be confident, highly committed and result oriented Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home. Preferences for this role include: 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT. 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.

Req ID: 326898 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Level 1 Technical to join our team in Bangalore, Karn taka (IN-KA), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence, and ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience Level 1 Technical knowledge of Windows/Linux platforms. Backup operations, Patching and Activation, Technical knowledge in Network components (DNS, DHCP, TCP). Willingness to develop strong competencies Operating System platform support. Knowledge of Powershell/Shell scripting / Python/Ansible will be a plus. Understanding of ITSM\ITIL processes and certification will be added advantage. Good communication. Understanding of cloud computing, basic networking, and storage principles. Azure experience is a plus. Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Powershell/Shell scripting and automation experience is a plus. Passion for delivering timely and outstanding customer service Written and oral communication skills with internal and external customers Basic Qualifications: 3+ years of overall operational experience 3+ years of OS/Cloud experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model

Req ID: 326897 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a L1 Technician to join our team in Bangalore, Karn taka (IN-KA), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence, and ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience Level 1 Technical knowledge of Windows/Linux platforms. Backup operations, Patching and Activation, Technical knowledge in Network components (DNS, DHCP, TCP). Willingness to develop strong competencies Operating System platform support. Knowledge of Powershell/Shell scripting / Python/Ansible will be a plus. Understanding of ITSM\ITIL processes and certification will be added advantage. Good communication. Understanding of cloud computing, basic networking, and storage principles. Azure experience is a plus. Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Powershell/Shell scripting and automation experience is a plus. Passion for delivering timely and outstanding customer service Written and oral communication skills with internal and external customers Basic Qualifications: 3+ years of overall operational experience 3+ years of OS/Cloud experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model

Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada ,Poland, Greece, India and Montevideo . Position Summary As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli team globally. The job includes receiving, prioritizing, documenting, and actively resolving end user support and helpdesk requests. The role focuses heavily on providing excellent customer service. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner. Job Responsibilities Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers Hardware installation, maintenance, and repair including desktop PCs, laptops, tablets, smartphones, and peripherals Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless) Basic understanding of VDI, Virtual machine, Terminal pc/applications, thin clients. Manage IT asset inventory and documentation. End user support through remote tools. Manage support on IT services desk ticketing tools and maintain SLA. Applications users account management support. Respond to customers calls, emails, Support tickets and act accordingly regarding issues. Monitoring Server & client performance, Alerts, logs and provide possible solutions. Monitor & maintain network-related activities including LAN and WAN. Any other assignment was given by the Department Head/Designee. Take care of user onboarding and offboarding for IT related tasks. Strong troubleshooting, diagnosing skills to resolve technical issues. 3-5 years of experience in a similar role. Knowledge of computer hardware and network troubleshooting. Great a

End User Computing Specialist A fast-growing provider in the enterprise IT infrastructure and managed services sector, we deliver scalable workplace transformation, device management, and automation solutions for global clients. Leveraging deep endpoint expertise and modern automation platforms, our teams enable secure, compliant, and always-on digital workplaces across multiple industries. Work Location: Hybrid, India Role & Responsibilities Act as subject-matter expert for RADIA (HP Client Automation) across large Windows endpoint estates. Design, package, and deploy OS images, application bundles, patches, and baselines using RADIA and complementary tools. Automate EUC workflows to enhance policy enforcement, compliance reporting, and user experience. Troubleshoot complex deployment issues, driving root-cause analysis and continuous improvement. Collaborate with cross-functional teams on migration projects, feature pilots, and documentation of best practices. Mentor peers and enforce security, audit, and ITIL standards throughout EUC operations. Skills & Qualifications Must-Have 5+ years administering enterprise EUC environments. Hands-on RADIA expertise for imaging, patching, and software distribution. Strong Windows 10/11 and Active Directory knowledge with scripting in PowerShell. Experience integrating SCCM, Intune, or similar endpoint platforms. Proficiency in ITIL incident, change, and problem management. Preferred Exposure to cloud-based modern management (Intune, Autopilot). Knowledge of compliance frameworks such as ISO 27001 or SOX. Benefits & Culture Highlights Flexible hybrid work model with access to cutting-edge labs. Sponsored certifications and continuous upskilling programs. Inclusive, performance-driven culture rewarding innovation.

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone. Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week) Position requires interaction with Product Management, CSAMs and Technology teams Job Responsibilities Analyze requirements for completeness, consistency, comprehensibility, and JPM Operations Standards. Create process models, specifications, diagrams, and flows. Identify and establish parameters of requirements analysis on each project to define impact, outcome criteria, and metrics. Work with stakeholders and project teams to establish requirements for Alternative Payment Ops integration. Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting, and other operational controls. Take end-to-end ownership of operational support for products in scope of the unit, including issue management, escalations, and engagement with internal business partners to troubleshoot issues and define remediation. Interact closely with Client Service teams to ensure proper client experience and hand-offs between Service and Operations. Partner with internal departments to scale operating model for new products growth as business initiatives attract new clients and/or growth of existing client base. Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go-live. Develop subject matter expertise of new products, business processes, and application flows to properly manage changes, issues, and other support needs. Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes. Required Qualifications, Skills and Capabilities Minimum 5 years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving Excellent analytical, mathematical, and problem-solving skills Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management Strong understanding of Windows office system and ability to do excel analysis with large amounts of data Data-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective way Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes Demonstrated success in manage fast changes and adapt to new business initiatives Business acumen and commercial market awareness Preferred Qualifications, Skills and Capabilities Experience in global payments is desirable, with understanding of accounting and money move processes Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone. Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week) Position requires interaction with Product Management, CSAMs and Technology teams Job Responsibilities Analyze requirements for completeness, consistency, comprehensibility, and JPM Operations Standards. Create process models, specifications, diagrams, and flows. Identify and establish parameters of requirements analysis on each project to define impact, outcome criteria, and metrics. Work with stakeholders and project teams to establish requirements for Alternative Payment Ops integration. Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting, and other operational controls. Take end-to-end ownership of operational support for products in scope of the unit, including issue management, escalations, and engagement with internal business partners to troubleshoot issues and define remediation. Interact closely with Client Service teams to ensure proper client experience and hand-offs between Service and Operations. Partner with internal departments to scale operating model for new products growth as business initiatives attract new clients and/or growth of existing client base. Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go-live. Develop subject matter expertise of new products, business processes, and application flows to properly manage changes, issues, and other support needs. Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes. Required Qualifications, Skills and Capabilities Minimum 5 years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving Excellent analytical, mathematical, and problem-solving skills Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management Strong understanding of Windows office system and ability to do excel analysis with large amounts of data Data-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective way Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes Demonstrated success in manage fast changes and adapt to new business initiatives Business acumen and commercial market awareness Preferred Qualifications, Skills and Capabilities Experience in global payments is desirable, with understanding of accounting and money move processes

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI, youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you re not just building the future - you re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: Diligent is looking for Senior Software Engineers who would love to join our Mobile Center of Excellence team at Bengaluru! The ideal candidate will have proven ability to work on software support development or software maintenance areas, have good analytical and troubleshooting skills, and willingness to work with various products and technology stacks. They will be driven, resourceful, keen on learning new things and not feel intimidated by significant technical challenges or ambiguities. Key Responsibilities Support team in setting technical direction on multiple products & platform Influencing the engineering culture of the teams. Focusing on continuous learning, improvement, and collaboration. Mentor and coach the cross-functional teams and individuals. Design, code, review, and test assigned features and user stories, in accordance with the agile methodology employed by Diligent Collaborate with the product owners in the analysis and documentation of technical requirements and user stories Producing high-level technical design artifacts for major stories Create high quality operational and system documentation as required Communicate effectively with other development teams, production operations, and several other technology groups, to ensure regular smooth delivery of working software to production Required Experience/Skills 5+ years of experience in a hands-on mobile development (UWP) role at a commercial software company Expertise in designing and implementing distributed enterprise software solutions. Expertise of developing windows store app on C# Experience with AWS services and solutions Understanding of CI/CD concepts and experience with at least one CI/CD system Successfully manage own workload, and take personal responsibility and ownership for delivery, behaviors, and self-improvement Experience in mentoring and technical interviewing Experience with Agile/SCRUM/Lean software development Preferred Experience/Skills Keen to learn more about new languages and frameworks Experience on Java What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligents EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Positions General Duties and Tasks: Process Insurance Claims timely and qualitatively Meet & Exceed Production, Productivity and Quality goals Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities Analyze customer queries to provide timely response that are detailed and ordered in logical sequencing Cognitive Skills include language, basic math skills, reasoning ability with excellent written and verbal communication skills Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing Continuous learning to ramp up on the knowledge curve to be the SME and to be compliant with any certification as required to perform the job Be a team player and work seamlessly with other team members on meeting customer goals Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by Claims function Handle reporting duties as identified by the team manager Handle claims processing across multiple products/accounts as per the needs of the business Requirements for this role include: Both Under Graduates and Post Graduates can apply. Excellent communication (verbal and written) and customer service skills. Able to work independently; strong analytic skills. Detail-oriented; ability to organize and multi-task. Ability to make decisions. Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications. Demonstrate strong reading comprehension and writing skills. Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills. Ability to work in a team environment. Handling different Reports - IGO/NIGO and Production/Quality. To be in a position to handle training for new hires Work together with the team to come up with process improvements Strictly monitor the performance of all team members and ensure to report in case of any defaulters. Encourage the team to exceed their assigned targets. **Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. Requirements for this role include: Candidate should be flexible & support team during crisis period Should be confident, highly committed and result oriented Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home. Preferences for this role include: 5+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT. 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.

Req ID: 330308 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Testing Engineer to join our team in Chennai, Tamil N du (IN-TN), India (IN). Our QA Engineer teams are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of QA Test teams provides clients and teams with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will: Bachelor s degree - ideally in Computer Science, Engineering or MIS 5+ years of experience in Quality Assurance processes, methodologies, and best practices 2+ years of experience and expertise with software development and quality engineering (data-driven, white box test automation,Selenium, Karate Framework, system-level testing and End to End Testing) Salesforce Certified Administrator ""Manual & Automation Testing, experience in Selenium, Junit & Apex Unit testing frameworks. Experience in REST APIs and SOAP web services with JSON and XML payloads. Hands-on skills with test automation tools for functional, regression & performance testing. Understanding of Salesforce Platform, Sales Cloud."" Familiarity with Jenkins knowledge, GIT Selenium, Junit & Apex Unit testing framework, REST APIs and SOAP web services with JSON and XML payloads. Create UI/API end-to-end cross-cloud impacting, integration automation Extensive hands on experience using SOAP UI for WebServices automation Experience with Multiple Automation framework like Keyword, Data driven and Hybrid Extensively involved in BDD/TDD framework Expertise in Core Java programming, strong in OOPS Concepts and collection framework Knowledge of Git, Jenkins, Ant, Maven, or other similar technologies Hands-on skills with test automation tools for functional, regression, performance and load testing Sound familiarity with Selenium or any of the Open Source Automation Frameworks and unit testing frameworks such as TestNG, J-Unit and/or scripting language like JS, Perl Familiarity with API testing tool like Postman, SoapUI etc Build Automation frameworks for End to End Testing of different systems Able to integrate different Automation frameworks Build Automation frameworks that can interact with boundary systems such as Oracle Expert ability to write clear and concise test documents and automation scripts Build test cases and execute testing with complex data shape Should be very familiar with DEVOPs tools like Jenkins and should be able to build pipeline from scratch Building and Driving test practices within the team Organize and drive cross product testing Diagnose, track and manage quality issues to resolution Effectively communicate status and risk to the team and manager Strong analytical and problem-solving skills Excellent written and verbal communication skills with outstanding attention to detail Experience in delivering engineering applications using agile/scrum methodology Desired Skills: Experience in multi-platform testing (Windows, UNIX, LINUX). Background with Force.com (Apex and Visualforce), Java and an understanding of Javascript, CSS, SOAP XML, and HTML. Experience developing on the Salesforce.com platform & API. Certification in Force.com and/or Java would be an added advantage. Experience with Salesforce Quote to Cash Process Participate in product and feature design with technical staff, product members Excellent cross-group communication and problem-solving skills Experience with J2EE Technologies (e.g. JSP, Servlets, EJB, WebServices, SOA) Experience in testing and/or developing Enterprise Integration Systems and Financial applications"

Req ID: 315239 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Senior Specialist to join our team in Chennai, Tamil N du (IN-TN), India (IN). Infrastructure Technology Systems Analyst L3 Linux SA Who are we? Citi Technology Infrastructure (CTI) provides the products and services that enable Citis workforce, along with many of the financial solutions that Citis customers rely on. We provide the critical technical foundation for Citis operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality, reliable and modern infrastructure technologies at the right cost. We drive to optimize the functionality and capability of the infrastructure technologies. Services functions are responsible for the end-to-end service ownership for their domain, including the total cost of ownership, service quality and responsiveness. Team members within the Services functions will engineer and certify platform builds and capabilities, oversee execution of builds, and break/fix where scripting and automation are not possible. They will manage problems, service improvements and continuity of business/resiliency testing and non-routine move, add and change activities for their service domain. Technical Architecture, Development & Planning. The Technical Architecture, Development & Planning team is responsible for enterprise-wide developer tools and automation capabilities, the engineering lifecycle, core product management processes, the Enterprise Analytics Portal (EAP) and defining the strategy around our next generation capabilities. In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills. Role Description The role of an Infrastructure Technology System Analyst within the High Frequency Trading environment is responsible for activities relating to the implementing, maintenance and migration of platforms which are uniquely configured in support of the High Frequency Markets and Trading applications. You will have the opportunity to work with our global internal and external partners to drive future improvements in the performance of our technology infrastructure platforms, ensuring that we are increasing the reliability and optimizing its capacity. The overall objective is to assist with infrastructure migrations to build a secure, stable and efficient operating environment for our business to function and grow. Key Responsibilities Provide sound understanding of technology infrastructure concepts and principles to provide support to supported platforms and sectors within technical domain. Apply basic understanding of how multiple areas collectively integrate within technology infrastructure to support the operations environment. Build, configure and tune servers as per the application requirement Review requirement documents, define hardware requirements and update processes and procedures as necessary. Co-ordinate with various teams to resolve issues and deliver project on time. Provide Root Cause Analysis (RCA) post restoration of service. Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks. Ensure ongoing compliance with regulatory requirements. Willing to work after hours and weekends or be on-call if needed Conduct project related research Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Handle issues and escalations, as well as resolve production problems, reporting to management on status and technical matters. Plan and implement improved processes, backup and recovery plans, and uniform methodologies and standards Stakeholder Management and People Responsibilities Work effectively with virtual and remote team members exercising critical thinking to resolve issues and presenting technical findings accurately to internal customers and leadership. Act as a liaison between various CTI businesses providing direction and support to resolve issues in a timely manner. Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team. Actively contribute towards self-development by creating and following development plans based on discussions with management. Core Role Competencies Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field. Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements. Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions. Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements. Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors. Client Centricity: Uses insights from customer relationships to anticipate their needs and provide services beyond their expectations. Actively seeks information to understand client issues, expectations, and needs. Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed. Technical Skills RHEL 7/8 CoreOS, Windows Operating Systems and Openshift. Active Directory, KDC and Domain Services (AD, DNS), FTP, Data Protection (Netbackup), Clustering (Veritas) Virtualization environment based on VMware, OpenShift x86 server hardware Dell \ HP \ Lenovo, Solarflare, SSD and FPGA Be able to create simple automation scripts using PowerShell or other scripting language like VBS, Python, Bash, etc. Network protocols and tools used to troubleshoot issues Familiar with Sysinternals and tools that allow deep system/process troubleshooting Good to have and a willingness to learn Microsemi, Ansible, VMware, Windows RDS, Centrify, IBM BigFix, Ansible, PTP\NTP, Splunk, ePo, SCCM, Twistlock, Crowdstrike, SCOM, Dell, ITC, Lenovo, HP \ DELL \ Lenovo servers, and EMC \NetApp storage Skills / Experience Levels Ability to work with virtual / in-person teams, and work under pressure / to a deadline You have good communication skills with the ability to articulate clearly in high stress situations. You work independently and are self-directed. You are a detail oriented and perseverant individual. You have a positive attitude with the drive to get the work done. You enjoy collaborating and working as part of a cross discipline team. You re a self-starter with good problem-solving skills, and you continuously look for ways to improve things. You understand the importance of prioritization of your work. Providing a great experience to the users of your platform is important to you. You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools. You have a Bachelor s degree (Computer Science or Engineering degree preferred) or equivalent work experience. 6+ years of experience Anticipated shifts (during migration) Thu 9AM - 5PM Fri 4PM - 12PM / 8PM - 6AM (Sat) Sat 6AM - 9PM Sun 9AM - 5PM Mon 9AM - 5PM

Req ID: 331820 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a EPM App Packaging Associate to join our team in Bangalore, Karn taka (IN-KA), India (IN). 7+ years of experience in repackaging applications in .MSI/.MSIx format using Admin Studio InstallShield & create transform files using Microsoft Custom Installation Wizard and Tuner. Understanding of MSI technology and command line options available. Proven experience relating to PowerShell, WSH VBScripting, WISE Scripting and Batch Scripting etc. Experience with any Software Distribution tool like Intune, Configuration Manager, SCCM, KACE etc is plus. Experience with any application virtualization tool like Thinapp, APPV etc is plus Understanding of OS virtual technology and Imaging tools like Vmware, Hyper-V. Resolving DLL conflicts, registry settings, recognizing applications related problems Windows Command line knowledge[Cacls, Xcacls, Regsvr32 etc] Testing Application in environments to include Windows 11. Excellent verbal and written communication skills Minimum Desired Education: Graduation Engineering degree

We are seeking a seasoned and visionary Modern Workplace Services & Microsoft 365 Architect with over 20 years of experience in End-User Computing (EUC), Microsoft 365, and Cloud Services. This strategic leadership role is responsible for defining and driving the technical architecture and roadmap for modern workplace solutions across the enterprise, including collaboration tools, endpoint management, identity, and security frameworks. The ideal candidate will bring deep domain expertise, transformation experience, and the ability to align technology with business outcomes. Key Responsibilities: Modern Workplace Strategy & Architecture: Define and lead the enterprise strategy for Modern Workplace and Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Viva. Own the end-to-end architecture and integration of workplace solutions with existing IT ecosystems. Provide architectural oversight on large-scale transformations, M&A integrations, or hybrid workplace implementations. End User Computing (EUC): Drive the modernization of the EUC landscape including Windows 10/11 lifecycle management, virtual desktop infrastructure (VDI), Autopilot, and application packaging/deployment. Oversee the design and standardization of device management practices leveraging tools like Microsoft Intune, SCCM (MECM), and AutoPilot. Cloud Services & Integration: Ensure seamless integration with Azure Active Directory, Conditional Access, Microsoft Defender, and other security/compliance tools. Collaborate with cloud architects to ensure workplace solutions align with broader Azure/cloud strategies and governance frameworks. Security & Compliance: Architect secure access and identity solutions including Zero Trust, MFA, DLP, and Information Protection. Work with compliance and legal teams to implement data governance, insider risk management, and auditing capabilities. Leadership & Governance: Lead cross-functional technical teams, mentor architects and engineers, and drive stakeholder alignment. Establish governance models for service performance, operational resilience, change management, and user adoption. Required Skills & Qualifications: Education: Bachelor s/Master s Degree in Computer Science, Engineering, or related field. Certifications: Microsoft Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Modern Desktop Administrator Associate, TOGAF (preferred), Azure Architect Expert. Experience: 20+ years of IT experience, with at least 10+ years in architecture roles focused on EUC and Microsoft 365. Technical Expertise: Deep hands-on and architectural experience with: Microsoft 365 Suite (Exchange Online, Teams, SharePoint, OneDrive, Intune) Windows 10/11, Azure AD, Group Policy, Conditional Access Device lifecycle management (Autopilot, SCCM/MECM, VDI) Security and compliance: Microsoft Defender, DLP, Purview Power Platform (Power Apps, Power Automate) - added advantage Experience with large-scale IT transformations and global rollouts. Preferred Attributes: Strong stakeholder engagement and executive communication skills. Proven track record of leading large enterprise programs and multi-vendor environments. Visionary leadership with the ability to anticipate future technology trends and guide organizational change. Hands-on experience working in global organizations with complex IT environments and regulatory landscapes. Location Requirements: Candidate must be based in Bangalore or willing to relocate. Hybrid work model - with on-site leadership presence as needed.

The Senior Site Reliability Engineer will be responsible for performance and availability of Compute and Network infrastructure consumed by all business segments. The Site Reliability teams are composed of highly talented individuals obsessively focused with availability through operational excellence. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences. In this role, you will: Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria Develop automated solutions to address potential problems before they result in a service interruption Provide impact assessment and mitigation plan for changes going into the production environment Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise Develop availability measures that align with consumer experience to accurately assess the usability of crucial services Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages Analyze failure points in services to model risk level and resolution steps if failure occurs. Assist in driving architecture enhancements into system to mitigate potential failure points. Programmatically monitor for and remediate configuration drift of critical devices Develop response plans to potential failure points and evaluate effectiveness during planned tests Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture Provide technical coaching and direction to more junior teammates Required Qualifications: Bachelors Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) with at least years of experience 5 years Desired Qualifications: Excellent knowledge of common operating systems (Unix/Linux, Windows) Excellent knowledge of TCP/IP networking, and inter-networking technologies (routing/switching, proxy, firewall, load balancing etc.) Demonstrated experience scripting or developing software and services for the cloud Ruby, Python, Go, Java, Node.js, .NET, etc. Extensive Experience with Infrastructure Automation Experience using an automated configuration management system (Terraform, Chef, Puppet, Ansible, Salt, etc.) Experience deploying and managing infrastructure on public clouds such as AWS or Azure Experience with configuring, customizing, and extending monitoring tools (Datadog, Sensu, Grafana, Splunk, etc.)