The Senior Project Manager is responsible for managing significant large projects and development lifecycles within the IT function including strategic change, new business and product initiatives. Responsibilities Deliver the design, development and implementation of multi-disciplinary projects for process / product improvements; including process re-engineering and establishment of control procedures. 25% Drive project development lifecycles to ensure timely completion and within budget. 20% Lead business analysis activities to document business requirements and use cases. 20% Own managing the work within project teams, including the creation of project plans and weekly status reports. 20% Serve as a liaison between IT and the business organizations to ensure resolution of issues and completion of tasks. 15% Education Required: Bachelor Preferred: Master or Advanced Language Required: English Experience Required: Typically 4 - 5 years business experience; emerge as an expert in a specific skill set and business area or product, remains focused primarily on daily execution. Word, Excel, Outlook, Project Management Tools, WebEx, SharePoint. Complete day-to-day activities independently; good interpersonal skills; lead a team and exert influence on the overall team direction to ensure satisfaction of business objectives. Preferred: Experience working for a publicly traded company in a similar role. Clarizen. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

Responsible for serving as a technical lead. Provides oversight of the modification and maintenance of software applications with large, complex scope. This role acts as a mentor to junior team members. RESPONSIBILITIES Maintain and enhance software applications under supervision of a manager or a principal engineer. 50% Participate in other application development projects, as assigned. 30% Provide technical leadership and mentorship to junior team members, as required. 15% Perform other duties, as assigned. 5% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Technology/Engineering or similar degree EXPERIENCE: 8+ years of professional experience with a minimum of 6 years of programming experience KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Strong understanding and advocating DevOps culture. Knowledge of AWS or other Cloud platforms. Database knowledge (i.e. RDBMS like SQL Server, Oracle, MySQL, DB2 Understanding of Agile (Scrum) project management methodology and Test-Driven Development Strong Communication Skills PREFERRED QUALIFICATIONS EDUCATION: Masters or Advanced FIELD OF STUDY: Technology/Engineering or equivalent degree EXPERIENCE: Full stack development experience; JS based rich web UI framework - React.js, NoSQL experience; event driven and microservice architecture experience; mobile app development (iOS and Android); experience leading a team of developers. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Knowledge of NOSQL What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function. Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15% Facilitate verbal and written communication with customers and authorised third parties as required. - 10% Maintain accurate records on the Company s internal systems. -10% Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10% Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10% Provide an efficient professional service to both internal and external stakeholders at all times. - 10% Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10% Use a variety of systems in addition to Cabot s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 10% Education Required: Bachelor; Any Experience Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines. Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

The Lead System Engineer participates in developing technical support for operating systems capabilities and other software tools. This role troubleshoots software programs and implements systems enhancements to improve reliability and performance. Responsibilities Controls user access and passwords with responsibility for security. 15% Develop and execute firm-wide plan regarding operating systems including installation and on-going administration. 25% Develops software tools including operating systems, routers, networks, utilities, databases and Internet-related tools. 30% Management of direct reports (reporting to the role) 1 - 3. 10% Monitor usage and performance of systems. 20% Education Required: Bachelor; Computer Science, Information Systems, Information Technology, Software Engineering Preferred: Master or Advanced; Computer Science, Information Systems, Information Technology, Software Engineering Language Required: English Experience Required: Typically 7 years business experience; expert in one, or more, specific skill sets, business areas or products. Combination of Windows, Linux, iSeries, EMC, NetApp, WebSphere, Telephony, Network or Vmware. Experience with current computing platforms. Complete day-to-day activities independently. Interpersonal skills necessary to oversee a small team of junior staff. Preferred: Experience working for a publicly traded company in a similar role. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

We are looking for a Lead Decisioning Architect who will lead and oversee the design, development, and implementation of complex decisioning strategies using the Pega Decisioning platform (CDH). The Lead Decisioning Architect will enable transformation of business requirements into decisioning artifacts by collaborating with cross-functional teams, leveraging data analytics, and developing advanced adaptive/ predictive models to guide real-time decision-making processes. The Lead Decisioning Architect will also oversee creation of various actions, treatments, engagement and contact policies in Next-Best-Action Designer. The Lead Decisioning Architect is expected to take a leadership role and mentor other Decisioning Architects via regular code and design reviews. RESPONSIBILITIES Take a leadership role in Designing and architecting the Pega Decisioning solutions that align with business objectives, ensuring scalability, performance, and maintainability. 20% Leads the development and implementation of decisioning strategies that leverage machine learning, predictive analytics, and complex business rules to optimize customer interactions and business outcomes. 20% Leads the effort in defining, configuring, and optimizing complex business rules, decision logic, and decision tables within Pega Decisioning to align with business requirements and compliance standards. 20% Leads the development and management of adaptive and predictive models within the Pega Decisioning platform, continually improving accuracy and effectiveness. 15% Oversees the integration of data from various sources, including customer data, transactional data, and external data providers, to enable data-driven decision-making 10% Collaborates with business stakeholders, data scientists, developers, and other teams to ensure successful implementation and continuous optimization of decisioning solutions 5% Oversees the monitoring, analysis and fine-tuning of decisioning strategies to improve efficiency, responsiveness, and overall performance and ensures adherence to regulatory and compliance standards. 5% Creates and maintains comprehensive documentation related to advanced decisioning strategies, models, and configurations 5% MINIMUM REQUIREMENTS The basic requirements needed to be able to successfully perform the duties of the role. EDUCATION: Bachelors FIELD OF STUDY: Information Technology, Business Administration, or related field. EXPERIENCE: 7+ years as a Decisioning Architect or in a similar IT role with a record of successfully designing and implementing advanced decisioning solutions using Pega or a similar platform. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Should resemble the unique requirements for the role. May include more than one of each type. Each requirement should have its own bullet point. Excellent interpersonal skills and the ability to communicate, partner, and collaborate. Dedication to achieving outstanding results. Driven and team-oriented with a demonstrated ability to lead by example. Able to pick up new concepts and technology rapidly; able to explain it to both business & IT stakeholders. Strong expertise in data analysis, machine learning, predictive modeling, and complex business rule development Exceptional problem-solving and analytical skills. Able to work in teams as well as independently. Advanced understanding and knowledge of SQL PREFERRED QUALIFICATIONS Education, experience, and/or skills that would help contribute to success in the role but are not considered required to perform the responsibilities of the job. Nice-to-have qualifications. EDUCATION: Masters or Advanced FIELD OF STUDY: Information Technology, Business Administration, or related field. EXPERIENCE: Experience as a decision architect, with a track record of successfully designing and implementing advanced decisioning solutions using Pega or similar platforms. CERTIFICATION(S): Pega Certified Decisioning Consultant, Pega Certified System Architect KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: May include more than one of each type. Each preferred qualification should have its own bullet point. Pegas BPM and CRM tools What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

This role assists in testing, executing and documenting IT SOX controls, reporting on IT internal audits and special projects. This role would primarily be responsible in assisting on the evaluation of design and testing operating effectiveness of SOX ITGC controls for all in-scope entities. PRINCIPAL RESPONSIBILITIES: IT Control Testing - Test internal controls in relation to Encore s SOX Compliance program, a requirement for publicly traded companies in the Unites States and India ICOFR requirements as per requirements of India Companies Act. Assess the effectiveness of internal controls - assessing whether the controls are appropriately designed, implemented and operating effectively.70% IT Audits - Assist in IT specific or other audits covering computer operations, security, change management and other IT areas as per the audit plan for the year.-15% IT Audit related Special Projects -Assist in special projects involving review of system migrations, software changes, any other management requests and investigations.-10% Perform other duties, as assigned -5% MINIMUM REQUIREMENTS The basic requirements needed to be able to successfully perform the duties of the role. EDUCATION: Bachelors FIELD OF STUDY: Information Technology EXPERIENCE: 0-1 years CERTIFICATION(S): Certification(s) required KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Should resemble the unique requirements for the role. May include more than one of each type. Each requirement should have its own bullet point Working knowledge of SOX and IT general controls. Proficient in written and oral communication Logical and analytical approach with a keen eye on detail. Working knowledge with MS Office products (Excel / Visio / PowerPoint / Access) , databases, etc. Should have good understanding of IT processes and risk. Proficiency in English and Hindi PREFERRED QUALIFICATIONS Bachelor s degree in IT, Computer Science, Accounting, or related field EDUCATION: Bachelors FIELD OF STUDY: Major; Concentration EXPERIENCE: Additional experience that would help; quantify where possible CERTIFICATION(S): Certification(s) preferred KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: May include more than one of each type. Each preferred qualification should have its own bullet point. Knowledge preferred Additional valuable Skills to posses Useful Abilities other Attributes that would be nice for an employee to have in this role. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

The Senior Quality Engineer creates and executes Test Plans for complex and high risk system to insure the proper functioning of software before its release for User Acceptance Testing and prior to its release into the production environment. Responsibilities Deliver test plan for small projects; provide input on duration of activities and resources for execution; define assumptions for comprehensive testing on-schedule; establish criteria for success, acceptance, entrance and exit to validate key decisions. 20% Develop and run automation scripts through the designated test tool, e.g. through Quality Center; utilize automation as part of a project and incorporate automation into project reporting. 10% Develop the test design requirements, including purpose, preparation, and usage; lead design of test cases and scripts, including techniques and approaches used for validation; determine data set needed to ensure a comprehensive system test. 15% Discuss application related issues, with familiarity in existing IT infrastructure and systems management practices, specifically key functions, benefits, impact of disruption and key features of major systems and related subsystems. 10% Investigate data; ensure all pertinent information is recorded and can be communicated. Oversee test results, document and organize results; report status of defects and severity; analyze test results found in other areas with potential for regression. 10% Lead discussions, plus facilitate feedback and consultations, in the development of rationale for selecting a specific set of tools; develop comparative analysis of various testing products. 10% Oversee all test aspects and evaluate against all stated objectives for medium small scenarios; provide consistent UAT support to business; follow processes on obtaining test plan reviews, approvals and sign offs. 15% Write advance DML / DDL statements; using joins and inner SQL statement, with knowledge of database constraints. 10% Education Required: Bachelor; Computer Science, Information Systems, Information Technology, Software Engineering Language Required: English Experience Required: 5 - 8 years business experience; subject area expert in one, plus, specific skill sets and business areas or products; worked on Automation framework development for any automation tool; developed and executed automation test scripts. Relevant auRelevant automated testing tools, strong analytical skills, SQL, Java / J2EE or iSeries command set and environment. MS Office, particularly Excel, Word and PowerPoint. Complete day-to-day activities independently; work closely with the functional team, development team and the project team, junior staff. Preferred: Experience working for a publicly traded company in a similar role; in depth knowledge of multiple testing products and approaches, tests all aspects and evaluate against all stated objectives. Mastery of relevant automated testing tools. Understands core applications for a major business unit or function. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

The Solution Architect I, Software Engineering drives and oversees the functional design and technical architecture of large and complex software solutions that can span multiple platforms and include integration and authentication across systems.ResponsibilitiesDevelop visions, roadmaps, architecture for software solutions and ensure strategic adoption; technical designs are in line with and help shape the Enterprise Reference Architecture. 20%Drive functional design, technical architecture and cost estimates for large and complex software solutions. 60%Lead development of a technical competency center and contribute to Solution Architect COE. 10%Mentor, train, and act as SME to software engineers and business analysts where needed. 5%Peer review of technical architecture. 5%EducationRequired: Bachelor; Computer Science, Information Systems / Technology, Software Engineering, EngineeringPreferred: Master or Advanced; Computer Science, Information Systems / Technology, Software Engineering, Business AdministrationLanguageRequired: EnglishExperienceRequired: 10 years software engineering, minimum of 5 years technical design; expected expert in one, or more, specific skill sets in business and product areas. Mastery of relevant programming languages - Java, Apex, .Net, etc. - SQL, system integration, OOD, SOA, UML, business process modeling. MS PowerPoint, MS Visio, SharePoint. Communication and interpersonal skills necessary to interact with business leaders and stakeholders, IT leaders and technical staff.Preferred: Worked in a publicly traded company in similar role. Experience in Cloud and other emerging technologies. Development across varying platforms - Force.com, application servers, etc.;skills necessary to utilize Cloud technologies, SaaS, ESB, BRMS, BPM, MQ in developing software solutions. Clarizen, Blue works, Sparx EA. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

GENERAL SUMMARY State the main purpose(s) of the job in the organization. What is the general level of responsibility? Network Engineer will be responsible for day-to-day operations/alerts/events. Person should have deep understanding of ITIL & technical processes and ensure adherence to it. Person will be responsible for working with different cross functional teams to onboard new transitions & processes or improving the existing ones. This role requires specialized technical skills in Windows/Linux/Monitoring tools/Network/Database to handle technical escalations. Person will be responsible for managing functional escalations and will be working as representative of NOC function. COMPETENCIES Drive for Results Innovation & Agility Leading & Enabling Change Building Effective Partnerships Developing Self & Others . Band: Band 5 Band Description: Complex Processor; understands complex processes and takes initiative to improve them. Generally under general supervision to direction. Strong knowledge and application of techniques, procedures, standards, and policies. Band Competencies: Manages time and competing priorities to complete assignments, applies learning to solve problems in new ways, understands and supports change, supports and collaborates with others; open to diverse views, develops self and supports team learning. (Please refer to the Leader Level Framework for a more detailed description) PRINCIPAL RESPONSIBILITIES State the primary responsibilities of the role and the primary tasks for each function. Working as NOC Engineer in 24x7 support, monitoring of day to day operations/alerts/events, ensuring process adherence. Providing overall guidance and supervision to the team. 30% Leading technical transitions & getting required technical upskilling. Managing technical/functional escalations and coming up with the resolution. Acting as process owner of Level 2 Support & Event management and liaison with other service management processes 30% Identifying gaps and improvement areas. Formulate and implement corrective measures. Organize and prioritize workload. Imbibing new ideas & suggestions for overall growth/improvement of process 15% Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team 10% To prepare management reports & dashboards to track the critical KPIs 10% Perform other duties, as assigned. 5% TOTAL 100% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Computers, IT EXPERIENCE: 5+ Years CERTIFICATION(S): ITIL, CCNA KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Strong experience of Palo Alto Firewall installation, management & support on prem as well as in cloud like AWS, Azure along with Global Protect VPN Strong Working knowledge of Routing protocol like BGP, OSPF, EIGRP, VRF and Switching technologies like LACP, STP, Trucking, VPC, dot1x Working knowledge on Cisco SDWAN Good knowledge of Cisco ISE, Posturing and Meraki Wireless Good Knowledge of Cisco Umbrella Good Understanding of Cloud (Azure, AWS) networking Work with Security team to fix vulnerabilities identified in network devices. Facilitate investigation of complex technical issues. Identify and escalate issues and work with vendors till issue closure, provide RCA. Monitor instructions received or sent via internal monitoring system. Perform health checks, system connectivity, consistency, and data integrity. Understanding of Datacenter architecture, Network links LAN/WAN, routers, switches & interfaces Virtualization, Windows & Storage. Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of NOC. Good Experience of ITIL Processes i.e. Incident/Problem/Change/Event Management Advanced proficiency with MS Office Tools, Visio, Service Now, Reporting Good communication & interpersonal skills. Standout Colleague & self-motivating. Skill Set Tools: Palo Alto, Cisco routing & switching, F5 Load balancers, Avaya, SolarWinds, CA APM, Splunk, ExtraHop, Nagios, Basic OS understanding. PREFERRED QUALIFICATIONS EDUCATION: Bachelors FIELD OF STUDY: Computers, IT EXPERIENCE: 5+ Years CERTIFICATION(S): CCNA, CCNP, Palo Alto Certified, ITIL. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Expert level experience of Palo Alto Firewall installation & management. Monitoring tools experience like Datadog, Thousand Eye, Cacti, Solarwinds, Splunk, Extrahop, Nagios. Working experience of Cloud networking services i.e. AWS, Azure Good background in IT Infrastructure & Datacenter Services with an emphasis on networking & downtime analysis. Automation & scripting experience. A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency. Responsibilities A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency. Position Status Full time

Responsible for driving and supporting the development and building of systems to collect, validate, and prepare high quality data. Works with other teams within the IT function for assigned projects and is primarily focused on operational execution. RESPONSIBILITIES Maintain and enhance the systems that are used to collect, validate and prepare data by anticipating system needs and proactively solving problems that arise. 80% Participate in other data systems projects, as assigned. 15% Perform other duties, as assigned. 5% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Technology/Engineering or similar degree and/or experience EXPERIENCE: 3+ years of professional experience KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Knowledge of relevant programming languages such as Java, C#, HTML, SQL and Eclipse based IDE and Windows OS Strong adherence to guidelines Strong ability to identify and resolve problems. Strong ability to multitask and take on additional responsibility. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for