Posted:1 day ago| Platform: Naukri logo

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Skills Required

data analysis it services workforce management sql wfm hlookup macros mis reporting forecasting customer service rostering pivot table vlookup avaya cms real time analysis capacity planning vba advanced excel mis aspect avaya rta

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Analyze and interpret complex data sets to inform business decisions.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Provide exceptional customer service and support to internal stakeholders.
  • Identify and mitigate risks associated with poor planning and resource allocation.
  • Develop and maintain reports and dashboards to track key performance indicators.
Job Requirements
  • Strong understanding of IT Service & Consulting industry trends and best practices.
  • Excellent analytical and problem-solving skills, with attention to detail.
  • Ability to work effectively in a team environment and communicate complex ideas clearly.
  • Strong organizational and time management skills, with the ability to prioritize tasks.
  • Experience with data analysis tools and technologies, such as Excel or SQL.
  • Strong knowledge of WFM principles and practices, with experience in implementing them.

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Gratitude India Manpower Consultants Pvt. Ltd.

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