We are hiring For Quality Analyst For domestic process

Designation - Quality Analyst for domestic process.

• Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
• Documents quality issues and performance measures for management review.
• Provides information to assist in the feedback and formal education process of individuals on the phone.
• Positions on this level are fully proficient in executing established standards.
• Works independently within set frames and follows set course.
• Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
• Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Requirements:

• Graduate from any recognized University
• Overall 4+ years of Experience with minimum 1 years of Experience as an QA handling BPO Quality
• Previous experience in E-commerce industry will be added advantage
• Candidate should have knowledge on 7QC tools and BPO quality analysis techniques
• Good with reporting and analytics
• 6 days working (1 day rotational off)
• Work from Office
• Candidates should be fluent in English & Hindi communications

Kindly share the resume at Shriti.rani@startek.com

Sangana.bala@startek.com

Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042

Location 2: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068