- The Conformance Specialist supports the Product Conformance Manager in ensuring MillerKnoll s products and processes meet all applicable Indian BIS (Bureau of Indian Standards) regulations, including current and emerging Quality Control Orders (QCOs)
- Also ensure the product certifications required for exporting the product from Bidadi Manufacturing location to other locations
- This role acts as a coordination and documentation hub, providing critical support across internal teams, test labs, suppliers, and consultants to maintain product certification, testing, and ongoing compliance readiness
Key Responsibilities
1. Regulatory & Certification Support
- Support execution of BIS certification for furniture and components (eg, hinges, upholstered composites, electrical furniture, etc) per applicable IS standards (eg, IS 17631, IS 17633, IS 15768).
- Track timelines, exemptions, and deadlines outlined in QCOs and Gazette notifications (eg, Furniture QCO 2025, Textiles QCO).
- Assist in the application, sample testing, and factory audit coordination for ISI mark licensing under Scheme-I of BIS Conformity Assessment Regulations, 2018.
2. Documentation & Process Management
- Maintain detailed records of product drawings, model numbers, and material certificates.
- Manage version control and archiving of customer-facing conformance and performance documentation.
- Ensure documents and test reports are consistently stored and easily retrievable for audits and submissions.
- Maintain and handle Purchase orders and Invoicing for external test labs.
3. Supplier & Consultant Coordination
- Liaise with suppliers to obtain BIS certification documents for raw materials and components.
- Coordinate with BIS-accredited labs and consultants for sample testing and QCO scope clarifications.
- Support consultant-led gap analyses, application prep, and site readiness.
4. Meeting & Task Coordination
- Organize and facilitate weekly Conformance Team meetings including status reporting and task tracking.
- Maintain live action item checklists, including responsible owners and due dates.
5. Continuous Process Improvement
- Develop and update process documentation and flowcharts for internal teams and suppliers.
- Provide training sessions and compliance briefs for internal stakeholders and external partners.
- Monitor updates from BIS and government portals for regulation changes, new IS standards, and QCOs.
Occasional Duties
- Assist in product labeling for BIS testing.
- Perform data entry into test request and product tracking systems.
- Support the Conformance Manager with analytics (eg, regulatory cost tracking, risk logs, audit scheduling).
Skills & Qualifications Required
- Bachelors degree (preferably in Mechanical/Chemical engineering*).
- 2+ years experience in regulatory compliance, QA/QC, or certification management.
- Familiarity with Indian standards (IS codes), BIS certification workflows, or QCO obligations.
- Experience working with technical documentation, test reports, or factory audits.
- Strong organizational and communication skills with cross-functional teams.
- Proficiency in Microsoft Office Suite; especially Excel, SharePoint, and PowerPoint.
Preferred
- Experience with ISO 17025 testing labs or QMS systems.
- Familiarity with furniture manufacturing processes or product testing standards.
- Experience managing multi-supplier or regional certification projects.
Working Relationships
- Internal: Engineering, QA, Product Development, Regulatory, Manufacturing.
- External: BIS officers, test labs, certification consultants, material/component suppliers.