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Walking Drive For Virtual Sales Officer - 03rd April

1 - 3 years

4 Lacs

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Banking Sales Customer Service Virtual Sales Telesales Credit Card Sales Insurance Sales Phone Banking Loan Sales VRM Sales Process Sales Selling Selling Skills Outbound Sales Banking Voice Relationship Management Telecalling Bpo Sales RM Domestic Sales Collections

Work Mode

Work from Office

Job Type

Full Time

Job Description

HDFC Bank is arranging Walking drive for Virtual Sales role Location - Pallava Dombivali Date - 3rd Apr 25 Time - 11am to 3pm Note - Graduation is mandatory. Role & responsibilities To achieve assigned Unit / value/ Income across product lines - * RM is responsible to achieve monthly unit and value targets assigned across product line. * RM is responsible to educate customer on product lines and provide right product to right customer * To achieve month on month productivity on the allocated product line. * Contribute to the overall channel achievement. Customer communication - * Contact non managed customers of the bank and offer bouquet of products Using calling scripts * Ask probing and leading questions to engage and understand customer requirements * Ensure product features & benefits are explained to the customer while onboarding customers * Ensure multi products are pitched to increase customer product holding in the bank. Call Quality/Count of calls/Time on system/ Quality of sales - * Effective interaction or communication with the customer and capture correct customer dispositions * Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of Call experience * Ensure Time on system as per KPI defined * Ensure Minimum RPC to be maintained on daily / Monthly basis Digital Product Penetration - * Educate the customer on the digital products of the Bank. * Show the value and convenience in usage of the digital products. * Increase digital penetration within the non-managed customer base of the Bank. * Push digital penetration in the contacted customer. Audit and compliance - * TSE is required to adhere to all laid down guidelines for Calling * Ensure all tele calling and product regulatory compliance are adhered * Adhering to all product guideline * All guidelines on floor discipline, dialer hygiene parameters.

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Hdfc Bank
Hdfc Bank
www.hdfcbank.com/

Banking

Mumbai Maharashtra

10001 Employees

704 Jobs

    Key People

  • Sashidhar Jagdishan

    Managing Director & CEO

  • Kaizad Bharucha

    Executive Director

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