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Hdfc Bank
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Team Manager - Virtual Relationship Management

Team Manager - Virtual Relationship Management

Hdfc Bank

6 - 10 years

7 - 10 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Team Leading Team Management Target Achievement Team Development Team Handling Team Supervision Team Building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose Responsible for meeting the Units targets set and that all guidelines and regulatory requirements are followed. Responsible for managing the Desk for VRMs handling portfolios of eligible Imperia customers, ensuring smooth functioning of the Desk/ Unit. Build and lead a team of Team Leaders to consistently excel in areas of service, sales and quality by leading by example & ensuring high levels of motivation amongst the team members. Superior customer engagement at all levels, predominantly through the world class Digital Banking modes, resulting into an enhanced customer experience. Consistently meet the objectives defined Viz. sales, income generation, group product holding etc. Planning/balancing resource allocation for optimal utilization and peak performance at all times. Ensuring adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines. Enhance business and income generation through balance build up and cross-selling appropriate products to the portfolio customers. Maintain overall discipline & decorum of the floor, in line with the Bank's guidelines & policies. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. Responsible for managing, training of staff. Responsible to represent HDFC bank whenever required so that VRMs becomes the top of the mind recall amongst the customers in the catchment, for all their financial needs and services, thereby ensuring that the Unit also achieves the key performance parameters set Preferred candidate profile - Minimum experience in years 6 yrs.

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Hdfc Bank

Banking

Mumbai Maharashtra

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Team Manager - Virtual Relationship Management